Page Comparison

WIService v. 3.17.10, MonoLED-BT/ DuoLED-BT Firmware v. 0x5DE9 Date: 13.05.2024

Improvement

[WMS-19955] - int: made improvements to DuoLED-BT / MonoLED-BT headsets firmware update process, so that there is no need to press ​and hold Mute and Volume Down buttons to enable the upgrading mode

Starting from v. 0x5DE9, the upgrade is started automatically after connecting the headset to your PC.

Documentation: How to upgrade MonoLED-BT and DuoLED-BT firmware

Cloud Analytics (CDR-View 2.0) Date: 26.04.2024

New Feature

[WMS-18870] - ca: added the Cost column to Cloud Analytics (CDR-View 2.0), which displays cost for external calls  

Note: The feature is supported starting from WMS 6.06.20240425.1.

Wildix Partner Community Date: 03.05.2024

Improvements

• Added possibility to Request assistance (POC, Pre-Sales, Feature Request) via the Project page
  Documentation: Submit a Case via Wildix Partner Community
• Made updates to New Fast Pipeline, New Project and Order Confirmation process
  Documentation: Wildix Partner Community Guide

Notifications Service Date: 29.04.2024

Fix

[WMS-19960] - wms: fixed an issue in which files sent by Wildix mailserver (e.g. faxes, voicemails, call recordings) were corrupt

CLASSOUND Date: 18.04.2024

Improvements 

• Added possibility to request Virtual DIDs via WMP, within the Outbound Calls DID order. A Virtual DID allows to route incoming calls via CLASSOUND.
  How-to: When ordering Outbound Calls DID, tick off the checkbox “Virtual Number to be assigned”.
  Documentation: CLASSOUND Virtual DIDs
  
• Extended the list of countries where CLASSOUND DIDs can be ordered with French Islands (Guadeloupe, French Guiana, Martinique, Mayotte, Reunion).
  To get DIDs, choose the necessary location in the Country list in WMP during your CLASSOUND order.  
  
  

Cloud Analytics (CDR-View 2.0) Date: 15.04.2024

...

Cloud Analytics (CDR-View 2.0) Date: 12.04.2024

Fix

[WMS-19615] - ca: fixed an issue with Analytics in Collaboration, in which the links to recordings didn’t work in case of a Hardware PBX with a custom secure port

...

Cloud Analytics (CDR-View 2.0) Date: 11.04.2024

Fix

[WMS-18928] - ca: fixed an issue in which scheduled reports in CDR-View2.0 disappeared from the list of scheduled reports after some time

...

Cloud Analytics (CDR-View 2.0) Date: 04.04.2024

Fix

[WMS-19402] - sys: fixed an issue in which it was impossible to use Cloud Analytics (CDR-View2.0) in case of a large amount of ACL groups

...

Company Data Storage Date: 02.04.2024

Fix

[WMS-19628] - sys: fixed an issue in which after enabling Data Storage the recording file in Collaboration History was downloaded instead of being opened in a new tab

...

Cloud Analytics (CDR-View 2.0) Date: 29.03.2024

Improvement

[WMS-18622] - wda: improved the logic of Ring and Wait Time metrics in Cloud Analytics (CDR-View 2.0) to provide more accurate data 

...

Cloud Analytics (CDR-View 2.0) Date: 25.03.2024

Fix

[WMS-19011] - ca: fixed an issue in which scheduled reports in CSV format with Rolling date filter displayed incorrect data (the same report was sent every time)

...

WIService v. 3.17.8  Date: 22.03.2024

Fix

[WMS-18940] - int: fixed an issue in which after receiving a call and answering via Epos Sennheiser DW headset, there was no audio and it was not possible to hang up a call in some cases 

...

Wildix Partner Community Date: 23.02.2024

Improvements

[CRM-1557] - crm: added possibility to rate customer/ tech support service and leave feedback after the case was closed

...

Cloud Analytics (CDR-View 2.0) Date: 22.02.2024

Fix

[WMS-19164] - ca: fixed an issue in which "Error in loading data Query timed on database" message was displayed in scheduled report file instead of the actual data

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WIService v. 3.17.7, MonoLED-BT/ DuoLED-BT Firmware v. 0x5DCB Date: 15.02.2024

Improvement

[WMS-18907] - int: made improvements to noise reduction to avoid the breathing noise issue on MonoLED/ DuoLED-BT headsets

New firmware v. 0x5DCB. To upgrade the firmware, follow instructions in the guide: How to upgrade MonoLED-BT and DuoLED-BT firmware

Fix

[WMS-18738] - int: fixed some issues with MonoLED/ DuoLED-BT headset in which 1) after answering the second call, the call was dropped; 2) it was not possible to hang up the first call with Multi-function button

...

WIService v. 3.17.6 (Windows) Date: 06.02.2024

Fix

[WMS-19128] - int: fixed an issue with Outlook integration in which contact name during a call was displayed incorrectly due to Outlook contact lookup overwriting internal extension number

Documentation: What is WIService, Outlook integration for Microsoft Windows

WMP Date: 02.02.2024

Improvement

[WMS-19030] - wmp: added Canada (Calgary) to the list of PBX regions in WMP

...

Wildix Partner Community Date: 29.01.2024

Improvements

[CRM-1197] - crm: added possibility to manage HWaaS (replace or cancel devices) via Partner Community

...

Cloud Analytics (CDR-View 2.0) Date: 25.01.2024

Fix

[WMS-19022] - ca: fixed an issue in which personalized views were mistakenly shared with multiple organisations and updated the logic so that personalized view cannot be shared 

...

Cloud Analytics (CDR-View 2.0) Date: 23.01.2024

Fix

[WMS-18497] - col: added Agents tab to Cloud Analytics CDR-View2.0, which displays data grouped by users including the number of calls, talk time and ring time

...

WIService v. 3.17.3 Date: 17.01.2024

Improvement

[WMS-18846] - int: made some security improvements

...

Wildix Partner Community Date: 16.01.2024

Improvements

• Added display of availability of items in Wildix stock during quote creation and order confirmation
• Added possibility to order CAPEX products to Partner stock, to give possibility to order items anytime and use them with new or existing PBX.
  How-to:
  1. Go to the Order tab and click on the Order to Stock button
  2. Select the desired CAPEX products and click Next
  3. To enter the needed quantity of items, hover the mouse next to the necessary item and click on the Edit button (pencil icon)
  4. Enter the necessary number of items, click Next and confirm your order

...

WMP Update Date: 09.01.2024

Improvement

[WMS-18628] - wmp: added a new tab to MRR Dashboard in WMP, named Early/ Late Pay, which displays the billing status, as well as the amount of reward for early payments and charges for late payments of invoices

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WIService v. 3.17.1 Date: 09.01.2024

Improvement

[WMS-18711] - int: renewed SSL certificate

...

Cloud Analytics (CDR-View 2.0) Date: 05.01.2024

Fix

[WMS-18408] - wda: fixed an issue with Trunk field in CDR-View 2.0 being empty for a transferred part of a call

...

CLASSOUND Date: 21.12.2023

Improvements 

• Made Extended CNAM available for Collaboration licenses (US-Essential or higher). To activate it, open a Customer Care ticket.
  Documentation: CLASSOUND Extended CNAM
• Extended the list of countries that support 2-way SMS, by adding Belgium, Denmark, Czech Republic, Italy, Lithuania, Poland, Singapore, Sweden. Currently, you can order 2-way SMS DIDs for the mentioned countries via Customer Care.  
• Added the ability to use Instant Virtual Porting for Outbound Only DIDs, which allows to get a Virtual DID and configure call forwarding from the original DID to the Virtual DID, so that both outbound and inbound calls are performed via CLASSOUND. Unlike Full Porting DIDs, the Virtual DID provided by Instant Virtual Porting for Outbound Only DIDs is not temporary but permanent. 
  To order Virtual DID, open a Customer Care ticket. 
  To read more about Instant Virtual Porting, check guide: CLASSOUND Instant Virtual Porting (IVP)
• Improved the logic of Callback number for E911 calls, so that the Callback number is the number that is making the 911 call.
• Ensured x-bees compliance with E911 requirements.
  Note: The support starts from WMS v. 6.05.20231210
  Documentation: CLASSOUND E911 Compliance

Cloud Analytics (CDR-View 2.0) Date: 12.12.2023

Improvement

[WMS-18687] - applied data retention policy for Cloud Analytics (CDR-View 2.0) according to Storage licenses on a PBX

...

Cloud Analytics (CDR-View 2.0) Date: 05.12.2023

Fix

[WMS-17856] - col: fixed an issue in which Analytics tab in Collaboration was not working in case of a Hardware/ Virtual PBX with custom secure port set

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Cloud Analytics (CDR-View 2.0) Date: 30.11.2023

Fix

[WMS-18283] - sys: fixed an issue in which Data grid report in Collaboration Analytics could not be downloaded in any format and scheduled reports were not sent

...

WMP Update Date: 29.11.2023

Improvement

[WMS-18351] - wmp: added possibility to get Storage license for Hardware/ Virtual PBXs in WMP

...

WIService v. 3.16.8 (Windows) Date: 28.11.2023

Improvement

[WMS-18517] - int: fixed an issue in which incorrect error message (“Unsupported PBX version” instead of “Collaboration not connected”) was displayed when creating a conference in Outlook Integration, when Collaboration was not connected

...

Wildix Partner Community Date: 28.11.2023

Improvements

• Added a new case type - CSS, which allows to escalate your issue to Customer Success Specialist team

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WIService v. 3.16.7 (Windows) Date: 21.11.2023

Fix

[WMS-18393] -  int: fixed an issue in which it was impossible to create Wildix Conference via Outlook integration in case a custom domain was used for connecting to the PBX

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Cloud Analytics (CDR-View 2.0) Date: 13.11.2023

Improvements

[WMS-18336] - wda: added possibility to save filter settings, so that when opening the report the next time, the previously saved set of filters is applied. 

...

Wildix Partner Community Date: 10.11.2023

Improvements

• Added possibility to change Order Start Date during order confirmation, as well as choose different start dates for different items. 
• Added possibility to change PBX DNS name during order confirmation.
• On the Order confirmation screen with Billing and Shipping addresses, added the button Copy Billing to Shipping, which allows to use Billing address as Shipping address in just one click. 
• Added translations of x-hoppers proposal in supported languages (previously, only English was available).

...

Cloud Analytics (CDR-View 2.0) Date: 10.11.2023

Improvements

[WMS-18334] - wda: added the column Service Number which displays a) for an incoming call: the phone number of the trunk a customer called to b) for an outcoming call: the phone number of the trunk via which the outcoming call was made and which is displayed to a customer

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WIService v. 3.16.6 (Windows) Date: 03.11.2023

Fix

[WMS-18139] - int: made some security improvements

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s2s Update Date: 01.11.2023

Improvement 

[WMS-18277] - sys: updated s2s-client-php library used for WMS API requests, for improved performance  

...

Cloud Analytics (CDR-View 2.0) Date: 26.10.2023

Improvement

• Added possibility to filter report data by choosing the necessary filter value right on the report

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Cloud Analytics (CDR-View 2.0) Date: 18.10.2023

Fix

[WMS-18115] - wda: fixed an issue in which scheduled reports were not sent when PDF file type was selected

...

WIService v. 3.16.5 (Windows) Date: 12.10.2023

Fix

[WMS-18140] - int: fixed a rare issue in which WIService crashed after user status was changed

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WIService v. 3.16.4 (Windows) Date: 06.10.2023

Improvement

[WMS-18156] - int: improved performance and stability of Outlook integration 

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Cloud Analytics (CDR-View 2.0) Date: 03.10.2023

Improvement

Improved the display of Talk Time on the Data Grid report, so that the data is displayed in the format hh:mm:ss for more convenience. 

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WIService v. 3.16.3 (Windows) Date: 02.10.2023

Fix

[WMS-17926] - int: fixed an issue in which sync with Outlook integration failed due to increased CPU usage

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WIService v. 3.16.2 Date: 27.09.2023

Improvement

[WMS-17971] - int: improved the logic so that logs of Collaboration native app are sent via WIService -> About -> Send Feedback button

Note: The support starts from Collaboration native app v. 2.6.2

Fix

[WMS-17948] - int: fixed an issue in which Settings options were not displayed in Outlook integration

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Cloud Analytics (CDR-View 2.0) Date: 21.09.2023

Improvements

[WMS-18078] - wda: added possibility to download call recordings in Cloud Analytics

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WIService v. 3.16.1 Date: 11.09.2023

Improvement

[WMS-17712] - int: moved Outlook integration installation folder to the WIService folder on Windows

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CLASSOUND Date: 06.09.2023

Improvement

• Added possibility to activate Extended CLASSOUND CNAM for US DIDs

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WIService v. 3.15.11 (Windows) Date: 30.08.2023

Improvement

[WMS-17909] - int: improved the logic of Collaboration native app auto update on Windows, so that old Windows OS like 8.1 or earlier do not get the Collaboration native app version that supports Windows 10 or higher only

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Cloud Analytics (CDR-View 2.0) Date: 11.08.2023

Fix

[WMS-17723] - wda: fixed an issue of missing tags for calls consisting of multiple parts (no tag after the call was transferred)

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WIService v. 3.15.9 (Windows) Date: 10.08.2023

Improvement

[WMS-17705] - int: made some performance and stability improvements during installation and update of WIService on Windows

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WIService v. 3.15.8 Date: 08.08.2023

Fix

[WMS-17729] - int: fixed an issue in which WIService crashed if EPOS headsets were connected during the screen was locked

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Cloud Analytics (CDR-View 2.0) Date: 04.08.2023

Fix

• Fixed an issue which could lead to "Liveboard not found" error in Cloud Analytics 

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Cloud Analytics (CDR-View 2.0) Date: 02.08.2023

Improvement

• Made improvements to the Date filter, by extending the list of filtering options you can choose from. Previously, you could select the required period using on/ before/ between values only. Now, there is more flexibility with the new options added: yesterday, today, this/ last week/ month, etc. There are now two tabs on the Date filter screen: Fixed (with some of the values that were already available) and Rolling (includes the values introduced in the current release).

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WIService v. 3.15.4 Date: 31.07.2023

Fix

[WMS-17683] - int: fixed an issue of Datto Autotask integration not connecting because *.wildixin.com could not be allowed in WIService

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WIService v. 3.15.2 (macOS) Date: 18.07.2023

Fix

[WMS-17381] - int: fixed an issue in which WIService crashed after putting a call on hold on macOS if Kuando Busylight was connected

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WIService v. 3.15.2 (Windows) Date: 11.07.2023

Fix

[WMS-17528] - int: fixed an issue when in some cases Outlook calendar events were missing in Collaboration on Windows 

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WIService v. 3.15.1 Date: 10.07.2023

Improvement 

[WMS-17213] - int: improved support and performance of EPOS Sennheiser headsets

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CLASSOUND Date: 07.07.2023

Improvement

[WMS-15803] - sys: added possibility to send SMS from the call dialog in Collaboration

...

• The support starts from WMS 6.03.20230630.3.
• The feature is available for CLASSOUND users. In case CLASSOUND is not activated, the SMS won’t be sent.
• CLASSOUND users in the UK (in case of “United Kingdom (2-way SMS) CLASSOUND DID”), US and Canada can also see the option Two-Way SMS.  

...

WIService v. 3.14.11 Date: 06.07.2023

Fix

[WMS-17341] - int: fixed an issue in which Collaboration could not connect to WIService after a host was edited

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WIService v. 3.14.9 Date: 26.06.2023

Fix

[WMS-17442] - int: fixed an issue in which URL Popup / App feature didn’t work if the parameters had to be entered in the uppercase

WMP Update date: 19.06.2023 

Improvement 

[WMS-17286] - wmp: added a new tab “Wildix Grand Prix” which includes Wildix Q2 2023 Final Lap report  

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WIService (Windows) v. 3.14.6 Date: 19.06.2023

Improvement

[WMS-17099] - int: included VC Redist into WIService to avoid situations when WIService didn’t work on Windows because VC Redist was not installed or its version was incompatible

Fix

[WMS-16867] - int: fixed an issue in which notification about sent feedback was not displayed on Windows 11

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CLASSOUND Date: 15.06.2023

Improvement

[WMS-17353] - sys: improved Identities feature so that CLASSOUND flat fee is applied to the original caller instead of a single account assigned to the DID number

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WIService v. 3.14.5 Date: 08.06.2023

Improvement

[WMS-16881] - int: made some security improvements

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WIService v. 3.14.4 Date: 26.05.2023

Improvement

[WMS-16884] - int: improved performance of Outlook calendar sync on Windows and improved WIService stability on macOS

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WMP Update Date: 25.05.2023

Improvement

[WMS-16812] - wmp: added possibility to view quarterly MRR on WMP Dashboard 

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PBX Images Date: 22.05.2023

Fix

[WMS-17128] - sys: fixed an issue in which it wasn’t possible to edit Dialplan on a newly created Virtual or Hardware PBX

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WIService Date: 05.05.2023

Fix

[16891] - int: fixed an issue in which Collaboration users couldn’t use WIService (v. 3.13.3 and above) until the page was reloaded

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WIService (Windows) v. 3.14.2 Date: 27.04.2023

New Feature

[WMS-16807] - int: added an option that allows user to pause media playback when a call starts and resume the playback when the call ends if the call duration is less than 5 minutes on Windows 

...

CLASSOUND Date: 20.04.2023

Fix

[WMS-16667] - classound: fixed an occasional issue in which sending SMS failed if sender name contained unsupported characters 

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WIService (Windows) v. 3.14.1 Date: 12.04.2023

Improvement

[WMS-16135] - int: moved to Microsoft Outlook Messaging API "Extended MAPI" for improved stability and performance of Outlook integration 

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WIService v.3.13.3, MonoLED-BT/ DuoLED-BT Firmware v. 0x59EE Date: 14.03.2023

Improvement

[WMS-16432] - int: added possibility to disable/ enable beep tone mute reminder for MonoLED-BT and DuoLED-BT headsets 

...

• The support starts from MonoLED-BT/ DuoLED-BT Firmware v. 0x59EE.
  To upgrade the firmware, follow instructions in the guide: How to upgrade MonoLED-BT and DuoLED-BT firmware
• Beep tone mute reminder delay was increased from 10 sec to 30 sec.

Fix 

[WMS-16240] - int: fixed an issue in which screen sharing continued after user closed Collaboration tab during screen sharing, and popup window with the message to close or continue sharing screen wasn’t displayed 

...

CLASSOUND Date: 01.03.2023

Fix

[WMS-16300] - classound: fixed an issue in which outbound call made from Collaboration was dropped after starting a conference if the call was established in Opus codec 

WIService v. 3.13.1 Date: 01.03.2023

Improvement

[WMS-15871] - int: some performance and security improvements

...

MonoLED/ DuoLED Firmware v. 0x59ED Date: 23.02.2023

Improvement

[WMS-16431] - dev: stability improvements for Mono/ DuoLED Headset on macOS Ventura with M-series chips

To upgrade the firmware, follow instructions in the guide: How to upgrade MonoLED and DuoLED firmware.

WMP Date: 08.02.2023

Improvements

[WMS-13108] - wmp: updated HWaaS replacement procedure

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WIService v. 3.12.3 Date: 23.01.2023

Fix

[WMS-15934] - int: fixed an issue in which in some cases the hidden Taskbar on Windows didn’t pop up when hovering the mouse at the bottom of the screen during screen sharing; now, Taskbar auto-hide feature is disabled during screen sharing sessions  

Improvements

[WMS-16113] - int: released Wildix DuoLED-BT/ MonoLED-BT headset firmware with the improved logic in which ringtones from Collaboration or a phone are used instead of internal headset ringtone

...

WIService (Windows) v. 3.12.2 Date: 18.01.2023

Improvement

[WMS-15592] - col: added possibility to create Wildix Conference via Outlook integration on Windows 

...

CLASSOUND Date: 10.01.2023

Improvement

[WMS-15833] - classound: streamlined the process of getting CLASSOUND Outbound calls and Full Porting, making DIDs available in WMP instantly, as soon as the order is placed

Documentation: CLASSOUND Activation Request

WMP Date: 04.01.2023

Improvement

[WMS-15935] - wmp: updated links to PBX VM images, making the images available for download only for authenticated users (users logged in to WMP)

...

WIService v. 3.12.1 Date: 04.01.2023

Improvement

[WMS-15990] - int: renewed SSL certificate

...

WIService v. 3.11.4 Date: 27.12.2022

Improvements 

[WMS-13437] - int: updated internal database of telephone codes to avoid an issue in which some area codes were recognized incorrectly in CDR-view

...

Documentation: What is WIService 

WMP Date: 14.12.2022

Improvement 

[WMS-15648] - wmp: extended the list of available regions with Zurich and Spain when adding a PBX in WMP

...

CLASSOUND Date: 25.11.2022

Improvements

[WMS-15672] - classound: made some improvements to CLASSOUND Orders report in WMP:

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WIService v. 3.11.3 Date: 24.11.2022

Fix

[WMS-13330] - int: fixed an issue of incorrect behaviour of DuoLED-BT headset during two incoming calls (e.g. Multi-function button rejected a call instead of accepting it) 

Documentation: What is WIService 

Improvement

[WMS-15645] - int: added support of new Jabra headsets 

...

WIService (Windows) v. 3.11.2 Date: 18.11.2022

Fix

[WMS-11612] - int: added possibility to update Wildix MonoLED-BT or DuoLED-BT headsets firmware to fix some issues

...

WIService (macOS) v. 3.11.1 Date: 10.11.2022

Fix

[WMS-15281] - int: fixed an issue in which WIService icon was displayed as too small in case of an external monitor on Mac 

...

CLASSOUND Date: 28.10.2022

Improvements

[14945] - classound: added possibility to send bulk outbound SMS from customer’s DID, to comply with US requirements in terms of numeric sender ID

...

WIService v. 3.10.9 Date: 26.10.2022

Fix

[WMS-15202] - int: fixed an issue in which Outlook integration crashed in some cases 

...

SMTP client Date: 25.10.2022

New Feature

[WMS-15423] - sys: added support for AWS SES SMTP client to send email notifications about new voicemails, missed calls, chat requests, call recordings, faxes, etc

...

WIService v. 3.10.8 Date: 20.10.2022

Fix

[WMS-10754] - col: fixed an issue with no CDR-View search results being displayed if searched contacts were not stored in a local phonebook

WIService v. 3.10.7, Collaboration Chrome Extension v. 2.0.3 Date: 14.10.2022

Fixes

[WMS-15206] - int: fixed an issue in which WIService update stuck on installing Fax printer component on Windows

[WMS-15283] - sys: fixed an issue in which Settings menu of Wildix Collaboration browser extension appeared after initiating a call via dialing hot key

...

WIService v. 3.10.5. Date: 05.10.2022

Improvements 

[WMS-14524] - int: disabled internal ringing on DuoLED-BT/ MonoLED-BT headsets on Windows during an incoming call, in case user changed audio settings to use speakers  

...

Documentation: What is WIService 

WMP Date: 04.10.2022

Improvement

[WMS-14754] - wmp: added “Pay My Bill” button to the invoice PDF and emails with invoice sent to US Partners

WIService v. 3.10.4. Date 30.09.2022

Improvement

[WMS-15120] - added possibility to open a browser tab with Collaboration via WIService

...

CLASSOUND Date: 22.09.2022

Improvement

[WMS-14757] - wmp: added Instant Virtual Porting option when ordering Full DIDs Porting via WMP, which allows to receive incoming calls to existing numbers via CLASSOUND almost immediately

...

WIService v. 3.10.3. Date 19.09.2022

Improvements

[WMS-14917] - int: added possibility to answer a call via Headset even if Windows computer screen is locked 

...

Also, added “Help” link on the WIService About screen, which leads to WIService documentation. 

WMP Date: 16.09.2022

Improvement

[WMS-15039] - wmp: added possibility for US Partners to use Apple Pay/ Google Pay options for paying bills via WMP

...

WIService v. 3.10.2. Date 13.09.2022

Fix

[WMS-15062] - int: fixed an issue in which WIService 3.10.1 could not be installed or executed on some Windows devices

...

WIService v. 3.10.1. Date 05.09.2022

Improvement

[WMS-11092] - int: made some screen sharing performance improvements

Documentation: What is WIService 

WMP Date: 02.09.2022

Fix

[WMS-14348] - wmp: fixed an issue in which CAPEX devices assigned to Resellers were displayed as assigned to End Users, and added possibility for Resellers to provision CAPEX devices to PBX: 

...

Collaboration Chrome Extension v. 2.0.2 Date: 25.08.2022

Fix

[WMS-14627] - sys: fixed an issue in which Collaboration Chrome extension occasionally displayed “Host available” message after upgrade to v. 2.0.0

...

CLASSOUND Date: 23.08.2022

Improvement

[WMS-14227] - wmp: made some improvements on the “Stats of calls” and “List of calls” tabs of the CLASSOUND Dashboard in WMP:

...

WIService v. 3.9.1 Date 16.08.2022

Fix 

[WMS-14474] - int: worked out solution for Windows users with Sophos antivirus to fix an issue, in which Sophos blocked WIService automatic updates starting from WIService v. 3.7.3

...

WIService v. 3.9.1 Date: 15.08.2022

Improvement

[WMS-12727] - int: added possibility to send feedback about WIService 

...

CLASSOUND Date: 12.08.2022

Improvement

[WMS-14061] - classound: in the scope of E911 Compliance, added possibility to set up multiple Callback numbers used for emergency calls in the USA

How-to:
Open Customer Care ticket via WMP -> Help Desk-> Customer Care -> CLASSOUND, providing the necessary End User data: Company name/ User name and Callback numbers.

Fix

[WMS-14593] - classound: fixed an issue in which it was not possible to send SMS if sender name included umlauts

...

Documentation: How to send and receive SMS/ MMS via CLASSOUND

WMP Date: 09.08.2022

Improvement

[WMS-14287] - wmp: added a new payment method for US Partners, which allows payments with Credit card

...

WIService v. 3.8.3 Date: 03.08.2022

Fix

[WMS-14611] - int: improved support of Plantronics D100 headsets and fixed an issue in which Plantronics D100 headsets connected to Windows PC were displayed as several devices in WIService

CLASSOUND Date: 02.08.2022

Improvements 

[WMS-12078] - classound: added possibility to set up Failover PBX that would accept inbound traffic in case PBX with CLASSOUND DIDs in WMS Network is not reachable for some reason

...

[WMS-13872] - classound: allowed calls via CLASSOUND from any PBX in WMS Network if at least one PBX has CLASSOUND license

WMP Date 02.08.2022

Improvement

[WMS-14565] - wmp: added information about expected shipment of orders in WMP 

...

WIService v 3.8.2 Date: 27.07.2022

Fix 

[WMS-14512] - int: fixed an issue in Outlook integration in which calendars in Calendars -> Wildix Add-in -> Settings were not displayed

[WMS-14683] - int: fixed an issue in which WIService could not be started on macOS 11.6.8 or earlier after upgrade to WIService v. 3.8.1

WMP Date: 26.07.2022

Improvement

[WMS-11752] - wmp: added possibility to activate automatic payment of invoices via WMP

...

Documentation: How to process and pay bills directly via WMP 

WMP Date: 25.07.2022

Improvement

[WMS-14370] - wmp: added possibility to transfer HWaaS devices from one PBX to another via WMP

...

WIService v. 3.8.1 Date: 22.07.2022

Improvement

[MS-14427] - int: made some performance improvements for Headset integration:

• improved headsets support
• fixed an issue on some headset models in which it wasn’t possible to resume a call from hold via the headset if “Ring on hold” option was disabled 
• fixed an issue with unhold functionality on Sennheiser SC 660 headset, with “Ring on hold” enabled 

WMP Date: 05.07.2022

Improvement

[WMS-13588], [WMS-14407] - wmp: implemented the policy of adding support cost to the purchase of a LifeTime license and added a relevant notification on the WMP

WIService v. 3.7.17 (Windows) Date: 04.06.2022

Fix

[WMS-14207] - int: fixed an issue with Outlook integration in which it wasn’t possible for user to choose calendars for sync with Collaboration in some cases

WMP Date: 30.06.2022

Improvement

[WMS-13703] - wmp: added possibility to download Wildix training certificates via WMP

...

WMP, CLASSOUND Date: 20.06.2022

Improvement

[WMS-13661] - wmp: added possibility to add/ edit Emergency 911 address via WMP

...

WIService v. 3.7.16 (macOS, Windows), v. 3.7.17 (MSI Installer) Date 17.06.2022

Fix

[WMS-14262] - int: fixed an issue when incoming calls were automatically answered by Jabra Pro 935 headset in some cases

...

WIService v. 3.7.15 Date: 14.06.2022

Fix

[WMS-14333] - int: fixed an issue in which it wasn’t possible to resume a call from hold on MonoLED/ DuoLED headset if Ring on Hold feature was disabled

WIService v. 3.7.14 Date: 13.06.2022

Fix

[WMS-14110] - int: fixed an issue in which screen sharing started from MacBook Pro (14", 2021) or monitors with non-standard resolution, was not displayed correctly on devices of users the screen was shared with

WIService v. 3.7.12 Date: 08.06.2022

Fix

[WMS-14297] - int: fixed an issue in which Fax Printer didn’t work after WIService auto-update to v. 3.7.3 on Windows; performance improvements on macOS

WMP Date: 03.06.2022

New Feature

[WMS-13798] - wmp: added possibility to convert CAPEX devices into HWaaS

...

[WMS-13855] - int: fixed an issue in which WIService was blocked by Sophos antivirus on Windows, starting from WIService v. 3.7.3

WMP Date 26.05.2022

Improvement

[WMS-14102] - wmp: added possibility to order CLASSOUND DIDs for Resellers via Wildix Management Portal 

...

WIService v 3.7.9 Date: 17.05.2022

Fix

[WMS-13706] - int: fixed a rare issue in which an incoming group call to a user with Collaboration (Windows) and DuoLED-BT headset was accepted and instantly hung up by the headset 

Improvements

[WMS-14056] - int: added possibility to hold/ resume a call via MonoLED/ DuoLED headset 

...

CLASSOUND Date: 16.05.2022

Fix

[WMS-14070] - classound: fixed an issue in which data about outbound SMS was missing in WMP -> Dashboard -> CLASSOUND -> Stats of SMS/ List of SMS reports

• Note: Outbound SMS data is displayed starting from 05 May 2022

WMP Date  12.05.2022

Improvement

[WMS-14018] - wmp: improved possibility for Partners to manage Resellers 

• To manage existing Resellers, go to the Reseller’s Contacts -> click Add and create a new Contact. The new Contact is activated automatically (no email confirmation required), and allows Portal access. 
• When adding a new Reseller, you are now immediately asked to create a Contact for the Reseller. This Contact is automatically granted Portal access.

WMP Date 09.05.2022

Improvement

[WMS-13644] - wmp: added a new option "Convert LT to Recurrent 2022" under Customer Care -> Promo related questions in WMP, which allows to send a request  for converting LifeTime PBXs into recurrent ones

Note: To have the request processed correctly, the following details should be provided:

• List of PBXs to be converted from LT to Recurrent
• Expected number and type of licenses on each PBX

WMP Date: 05.05.2022

Improvement

[WMS-13591] - wmp: allowed to add services to PBXs under Commitment

...

WIService v 3.7.8 (Windows) Date: 05.05.2022

Fix

[WMS-13565] - int: fixed an issue, in which the Hold button in Collaboration on Windows terminated the call if MonoLED headset was used, after upgrade to WMS Beta 5.04.20220228.2

WIService v 3.7.8 (macOS) Date: 03.05.2022

Improvements

[WMS-13691] - int: reduced the size of WIService installer on macOS

WMP Date: 02.05.2022

Improvements 

[WMS-13586] - wmp: applied the logic of separate ordering of W-AIR Headset and  W-AIR Headset Charger

...

WIService v 3.7.7 Date: 28.04.2022

Improvements

[WMS-13761], [WMS-13874] - int: performance and stability improvements for Headset integration

CLASSOUND Date: 22.04.2022

Improvement

[WMS-11721] - classound: allowed international call transfer within Call Termination Area 1

• Transferred calls are charged according to CTA_1 terms (check CLASSOUND pricelist on WMP)

WMP Date: 20.04.2022

Improvements

[WMS-13231] – wmp: introduced a rule under which 1 customer can have only one PBX with active licenses; while other PBXs of the same customer should belong to the same WMS Network and inherit the licenses from the main (server) PBX

...

WIService v 3.7.6 (Windows) Date: 19.04.2022

Improvement

[WMS-13463] – col: deprecated x86 Windows Collaboration native app as 32-bit systems are no longer used

Note: x86 app will be updated to x64 version on Windows automatically, except for MSI Installer, Collaboration native app v. 2.5.3.

Fix

[WMS-13838] – int: fixed an occasional issue in which autoupdate of Collaboration native app on Windows didn’t work in case of MSI installer

WIService v 3.7.5 (Windows) Date: 08.04.2022

Fix

[WMS-13764] - int: fixed an issue in which WIService auto-update on Windows didn’t work in case of MSI installer 

WIService v 3.7.4 (Windows) Date: 05.04.2022

Fix

[WMS-13783] - int: fixed an issue in which WIService couldn’t be started on Windows 7 (64-bit version) after update to v. 3.7.3

...

WIService v 3.7.3 (Windows), v. 3.7.4 (macOS) Date 01.04.2022

Improvement

[WMS-13353] - int: upgraded WIService on Windows to 64-bit version

Note: WIService for Windows running 32-bit version is no longer supported. 

Fix

[WMS-13332] - wms: fixed an issue in which Spanish numbers were not detected correctly in CDR-view and Canary Islands were displayed instead of Spain

CDR-View, Date 23.03.2022

Improvement

[WMS-13606] - sys: changed the logic and activation procedure of the unified CDR-View in WMS Network:

...

WIService v 3.7.2 Date: 18.03.2022

Improvement

[WMS-13462] - col: added logic so that Collaboration native app on macOS is updated automatically via WIService

Note: Make sure the option “Keep Wildix services up to date” is enabled in WIService Settings.

WMP Date: 17.03.2022

Fix

[WMS-13496] - wmp: fixed an issue of incorrect currency symbol (euro instead of CHF) in Price list (Excel format) for Switzerland partners

Improvement

[WMS-13547] - wmp: added email notification for Partners informing about changes of licence count on PBXs that belong to them or their Resellers/ End Users 

WIService v 3.7.1 Date: 16.03.2022

Improvement

[WMS-13050] - int: merged Fax Printer functionality into WIService

WIService v 3.6.3, Jabra Headsets Date: 03.03.2022

Improvement

[WMS-8739] - col: added logic of automatic update of Collaboration native app on Windows (64-bit version) via WIService

...

WMP, WIService v 3.6.1 Date: 18.02.2022

New Feature

[WMS-13475] - wizy: added support of headset integration for Wizyconf

...

WIService v 3.5.12 Date: 16.02.2022

Improvement

[WMS-13336] - int: WIService performance improvements

WIService v 3.5.11 Date: 09.02.2022

Improvement

[WMS-13360] - int: added support for new Kuando Busylight Alpha device

Fix

[WMS-13346] - int: fixed an occasional issue with headset integration, in which DuoLED-BT headset didn’t show missed calls and displayed incorrect user status

WIService v 3.5.10 Date: 03.02.2022

Improvement

[WMS-13299] - int: added support for new model of Kuando Busylight UC Omega device

WIService v 3.5.9, Kite Date: 31.01.2022

Improvements

[WMS-13156] - int: updated SSL certificate in WIService

...

[WMS-13207, WMS-13178] - int: improved stability of Outlook integration within WIService

Fix 

[WMS-12908] - kite: fixed an issue in which “Screen sharing with control” on Kite didn’t work after WIService update to 3.4.9

CLASSOUND Date: 28.01.2022

Improvement

[WMS-13074] - wmp: added "Stats of SMS" and "List of SMS" to CLASSOUND reports in WMP Dashboards

...

WIService v 3.5.7 Date: 04.01.2022

Improvement

[WMS-13005] - int: made some WIService UI improvements under Windows Quick Launch Toolbarand macOS Menu Bar

...

WIService v 3.5.5 Date: 24.12.2021

Fix

[WMS-13063] - int: fixed an issue of Outlook Integration merge with WIService in v 3.5.1 on Windows, in which the Integration was enabled by default and automatically started calendar sync and required access to Outlook

...

WIService v 3.5.1, Kite Date: 23.12.2021

New Feature

[WMS-12762] - kite: added an event with post message “callEnded” at the end of Kite video/ audio call, which can be used for external integrations to give possibility to return to the initial screen after Kite call is ended

Improvement

[WMS-9781] - int: merged Outlook Integration into Wildix Integration Service on Windows

• if Outlook is set up, the Outlook Integration gets activated automatically

WMP Date: 14.12.2021

New Feature

[WMS-11757] - int: wmp: made it possible to order CLASSOUND via WMP

...

WIService v 3.4.10, Outlook Integration v 2.7.2 Date: 07.12.2021

Improvement

[WMS-11493] - int: added the Update Now button that allows manual WIService update on macOS and Windows

• to check for updates, click on the WIService icon -> About. If an update is available, there will be the Update button

Fix

[WMS-11643] - int: fixed an issue in which Collaboration user avatars were not displayed in Outlook 365 contacts

WIService v 3.4.9, Outlook Integration v 2.7.1 Date: 29.11.2021

Improvement

[WMS-12729] - int: improved the connection security and reliability between Outlook and WIService

Fix

[WMS-12759] - int: fixed an issue in which Collaboration Native App closed unexpectedly on Mac during installation or update of WIService

WMP, WIService v 3.4.8 Date: 16.11.2021

New Feature

[WMS-12568] - wmp: added a new report "Licenses Expirations Calendar" to WMP Dashboards

...

Documentation: WMP Dashboards

Fix

[WMS-12360] - int: fixed an issue during screen sharing with enabled remote control in which keyboard on Windows PC of a user who shared the screen got blocked if the other user (either on Mac or Windows) used certain shortcuts with German keyboard

Kite Date: 27.10.2021

Fix

[WMS-12157] - kite: fixed an issue when it was impossible to place calls from Collaboration to Kite due to the wrong Kite link

...

WIService v 3.4.5 Date: 08.10.2021

Improvements

[WMS-11877] - app: added support for changing user status to DND on MonoLED and DuoLED Headset using USB Connector on macOS

• to enable/ disable DND, press and hold "On/Off hook" button

[WMS-12311] - int: deprecated WIService component starting from v 3.4.5 on macOS 10.11 and prior

Fix

[WMS-12344] - int: fixed several issues with connected Kuando Busylight or similar device in which:

...

WIService v 3.4.2 Date: 06.10.2021

Fix

[WMS-12318] - int: fixed an issue in which macOS users couldn’t answer or hang up a call via some headsets like Jabra, Sennheiser, Plantronics

...

Documentation: Customer Care FAQ, Ticketing system section.

Improvements

[WMS-9205] - int: added possibility to choose device for Headset Integration in case of multiple devices used

...

• note for macOS users: after the Integration service update on macOS, you will be prompted to allow Screen Recording in Security & Privacy preferences. Check the box in front of Wildix to grant the necessary permission and ensure that screen sharing works correctly

Fix

[WMS-10269] - int: fixed an issue with impossibility to hang up a call in Collaboration if it was answered via Sennheiser D10 USB for Lync Headset

PBXs Proxy Server Date: 01.10.2021

Fix

[WMS-11729] - wms: fixed an issue with impossibility to download audio files from PBX connected through pbxs.wildix.com

WIService v 3.3.6 Date: 10.09.2021

Fix

[WMS-12101] - int: WIService includes several fixes on macOS and Windows:

...

CLASSOUND Date: 08.09.2021

New Feature

[WMS-11551] - classound: added support for STIR/SHAKEN Inbound Verification feature to block spoofed calls received via CLASSOUND

...

Kite, WIService v 3.3.5, Outlook Integration v 2.6.21 Date: 03.09.2021

Improvements

[WMS-10438] - kite: removed location data from API presence response to improve security and protection of personal information

...

• installation of Outlook integration couldn’t be completed successfully
• Outlook integration crashed after a user clicked the Show contact button in Collaboration

WMP Date: 30.08.2021

New Feature

[WMS-11895] - int: wmp: added possibility to make payments via Local Bank Transfer option

...

WIService v 3.3.4 Date: 11.08.2021

Fix

[WMS-11876] - int: fixed an issue with LED user statuses being not loaded on DuoLED (USB and BT) Headset upon the first connection on macOS and Windows

WIService v 3.3.3 Date: 05.08.2021

Improvement

[WMS-11852] - int: WIService stability improvements on macOS and Windows

WMP Date: 29.07.2021

Improvements

[WMS-11543] - wmp: added x-caracal service monthly fee to be paid on WMP (both for standalone PBXs and in case of WMS network)

...

WIService v 3.2.17 (macOS), Kite, Push Server Date: 28.07.2021

New Feature

[WMS-11611] - kite: added a new option "Loading type" to Kite Widget http://kite.wildix.com/pages/widget/

...

Kite Documentation will be updated later.

Improvement

[WMS-11491] - int: merged Headset integration functionality into WIService on macOS

• removed Headset integration component
• moved call control options to WIService tray menu in macOS menu bar
• to activate the integration, tick off "Headset integration enable" in WIService Settings

Fix

[WMS-11301] - col: fixed an issue with push notifications being lost for group chats

WIService v 3.3.2, Screen sharing component v 3.2.19, Fax printer v 3.1.7, TAPI driver v 1.4.5 Date: 16.07.2021

Improvement

[WMS-11679] - int: signed uninstall exe files for Wildix integration components to prevent them from being detected by antivirus software

...

Headset Integration v 2.9.7 Date: 28.06.2021

Improvement

[WMS-10610] - int: added battery level support for DuoLED-BT to be displayed under Headset integration on macOS

...

Outlook Integration v 2.6.14 Date: 22.06.2021

Fix

[WMS-11347] - int: fixed an issue in which user pictures couldn't be loaded and displayed in Outlook app

WIService v 3.3.1 (Windows), WMP Date: 16.06.2021

Improvements

[WMS-11331] - wis: WIService improvements (Windows):

...

• apply your requests via WMP -> Help Desk-> Customer Care -> CLASSOUND -> select “Set or update CNAM (US/Canada Partners only)”
• provide PBX and DID you want to order or modify CNAM
• CNAM should not be longer than 15 characters
• order can take up to 24 hours after submission to confirm by our vendor's database and up to 72 hours over business days for completion

Updated documentation: Wildix Terms and Conditions.

WIService v 3.2.13 (Windows) Date: 07.06.2021

Fix

[WMS-11331] - int: fixed an issue with Windows Firewall popup appearing after a clean install

WIService v 3.2.12 (Windows) Date: 01.06.2021

Fix

[WMS-11314] - int: fixed an issue in which msi packages were not auto updated under user session on Windows

CLASSOUND Date: 26.05.2021

Improvement

[WMS-10285] - classound: added support for the US/ Canada 911 Emergency calls

...

Documentation: How to configure and use CLASSOUND.

WMP Date: 19.05.2021

Improvement

[WMS-11147] - wmp: added option to request tax breakdown for invoices/ quotes for the US and Canada

...

WIService v 3.2.11 (Windows) Date: 17.05.2021

Fix

[WMS-11172] - int: fixed an issue in which pc restart was required after manual update of msi package under another user session on Windows

WMP Date: 03.05.2021

Improvements

[WMS-9329] - wmp: applied flat delivery fees per order

...

CLASSOUND Date: 27.04.2021

Fix

[WMS-11046] - classound: fixed an issue with impossibility to call CLASSOUND operator in case transmitted packets size exceeded 1500 bytes

WIService v 3.2.10 Screen sharing v 3.2.17, WMP, File sharing Date: 23.04.2021

Improvement

[WMS-8553] - sap/wmp: added possibility to download invoices in .csv format and CLASSOUND Usage reports

...

WIService v 3.2.9 Date: 16.04.2021

Improvement

[WMS-10946] - int: added auto update option for MSI packages

...

Outlook Integration v 2.6.13 Date: 08.04.2021

Improvement

[WMS-10820] - int: Outlook integration improvements:

...

WIService v 3.2.7 (Windows) Date: 01.04.2021

Fix

[WMS-9247] - int: fixed an issue with impossibility to generate a call using click2call feature (tel:, sip:) for Microsoft users without admin rights

WMP Date: 31.03.2021

Improvement

[WMS-10768] - wmp: Help Desk redesign - added a form for Customer Care requests

...

WIService v 3.2.5, Screen Sharing v 3.2.15, Outlook Integration v 2.6.11, Fax Printer v 3.1.6 Date: 25.03.2021

Improvement

[WMS-10609] - int: added battery level support for DuoLED-BT to be displayed in WIService tray menu on Windows (coming soon)

Fix

[WMS-10801] - int: fixed an issue with wrong WIService link during installation of Screen sharing, Outlook and Fax Printer on Windows

...

Outlook Integration v 2.6.9, Headset Integration v 2.9.2, Screen Sharing v 3.2.13, Fax Printer v 4.1.4 Date: 15.03.2021

Improvement

[WMS-10598] - int: added native support for Headset integration, Fax printer and Screen sharing to comply with macOS on Apple M1 chips

Fix

[WMS-10645] - int: fixed an issue with repeated reboots of Outlook integration after PC waking from sleep mode

...

WIService v. 3.1.17 Date: 02.03.2021

Improvement

[WMS-10518] - app: added WIService native support to comply with macOS on Apple M1 chips

...

Kite, TAPI driver, Fax printer v. 4.1.3, Headset integration v. 2.9.1, Screen sharing component v. 3.1.12 Date: 23.02.2021

Improvement

[WMS-10613] -kite: replaced Google+ (End-Of-Life) with Google SSO for Kite sign-in form

...

Outlook integration v. 2.6.4 Date: 15.02.2021

Improvement

[WMS-10039] - app: fixed an issue with status of MS teams' users not showing in Outlook

[WMS-10483] - app: fixed an issue when after deleting the integration, it was still displayed as Installed in Collaboration Settings -> Extensions

WMP Date: 10.02.2021

Improvement

[WMS-7671] – wmp: allowed sharing of Per User Licenses between Cloud PBXs over WMS Network on WMP

...

Headset integration, WIService Date: 05.02.2021

New Feature

Headset integration v. 2.9.9 (Windows) and v. 2.9.0 (macOS)

[WMS-10032] – dev: added support for DuoLED-BT Headset

Fix

WIService v. 3.1.11 (macOS)

[WMS-10485] – app: fixed an issue with WIService version being not displayed after uninstalling screen sharing component

API Date: 28.01.2021

Improvement

[WMS-10439] – api: created a separate API documentation server for microservices

...

WIService v 3.1.7 (Windows) Date: 05.01.2021

Improvement

[WMS-9998] - app: improved UI behaviour when changing the scale and layout option on Windows

Outlook integration v 2.6.1 Date: 20.12.2020

Improvement

[WMS-9780] - app: "Sync calendar" option is now moved to Outlook Ribbon

WIService v 3.1.4 (macOS) Date: 15.12.2020

Improvement

[WMS-10189] - app: added auto-update option

...

Mono/DuoLED Date: 07.09.2020

Fix

[WMS-9479] – dev: fixed an issue with low volume on Mono/ DuoLED Headsets

The issue is fixed by increasing the volume level by +10 dB. To achieve this, upgrade the Headset firmware: https://confluence.wildix.com/x/bgKmB.

Kite Date: 21.05.2020

Improvement

[WMS-8242] – kite: improved behavior of chat sessions when Kite user connects to a Call group

...