Page Comparison

Web 1.74.1.984386 / iOS 1.74.1.236183 / Android 1.74.1.236183 Date: 17.07.2024

Features

[XBS-4171] - x-bees: added possibility for agents to schedule a meeting in their own Meeting Scheduler, which can speed up the meeting booking process

Requirement: x-bees Standard license or higher

How-to:

1. Open x-bees Scheduler page
2. Enter Subject
3. Enter the external user email in the Additional members field
4. Choose a slot and press Schedule

Improvement

[XBS-4198] - web: made improvements to x-bees upgrade notification:

• Added possibility to close the pop-up notifying that “A new version of x-bees is available”
  Note: In case x-bees was not upgraded, the pop-up reappears in 4 hours, until the update is performed.
• Updated the text of upgrade notification
• Removed the update confirmation pop-up

Fixes

[XBS-480] - web: fixed an issue in which there was an echo during a call after enabling video

[XBS-4346] - web+mobile: fixed an issue in which some hidden messages were displayed to a user with Hide conversation history setting, if the message was edited, pinned or had new reactions

[XBS-4406] - web: fixed an issue in which outgoing SMS /MMS were not sent and SMS tag was not added to the conversation if the SMS conversation was started by x-bees user, until an incoming SMS/ MMS was received

[WMS-20501] - wizy: fixed an issue in which Noise suppression got disabled after changing device (e.g. after switching to Bluetooth headset)

Web 1.73.1.971801 / iOS 1.73.1.233664 / Android 1.73.1.233664 Date: 10.07.2024

Improvements

[XBS-4230] - web: improved Sales Intelligence functionality so that when clicking on a phrase in call/conference transcription, media player jumps to the relevant part of the conversation, providing quick access to the necessary information

[XBS-4307] - mobile: updated the logic so that an active call is automatically put on hold when user dials another number (e.g. to perform an attended transfer)

[WMS-20275] - wizy: made improvements to avoid audio issues which sometimes occurred because of corporate firewall blocking the UDP traffic

Fixes

[XBS-4200] - mobile: fixed an issue in which video during an incoming call from a doorphone was not displayed in case H.264 codec was used

[XBS-4403] - web: fixed an issue in which there was a blank page instead of a call dialog after answering a call via a remote device, in case the number was not yet present in the phonebook

[WMS-20458] - x-hop: fixed an issue in which push-to-talk call to x-hoppers broadcast was declined if user switched from one PBX domain to another in WMS Network

Web 1.72.1.960928 / iOS 1.72.1.231854 / Android 1.72.1.231854 Date: 04.07.2024

Features

[XBS-3248] - web+mobile: added possibility to pin messages in a conversation

...

[XBS-4077] - int: added support of incoming messages from WhatsApp

• Requirements:
  • CLASSOUND DID configured for WhatsApp Business account
  • CLASSOUND DID indicated in Call group settings -> SMS/ Messengers field in WMS. 
• When there is an incoming message from WhatsApp, a separate conversation is created.
• Agent can reply within 24 hours after receiving a customer’s message. After 24 hours, the conversation switches to read-only mode. In case a customer writes another message to the same conversation, an agent again has 24 hours to reply.

...

The integration is available for setup via WMS -> PBX -> Integrations -> Cloud integrations -> x-bees Client integrations -> Ready integrations tab.

Documentation will be updated soon.: Google Workspace Integration with x-bees

[XBS-3718] - xbs: added possibility for Admin users to access WMS via x-bees -> Settings -> Manage PBX button
 

...

For more details about the integration, check the document: Salesforce Opportunity Integration in x-bees

Improvements

[XBS-3777] - web+mobile: improved the logic to display information about the creator of a conversation, to let participants know who started the conversation


...

[WMS-19477] - xbs: updated the logic to apply the groups set in ACL permission Can see Analytics and display data according to the configured ACL  

Fixes

[XBS-4313] - web+mobile: fixed an occasional issue in which Company tag disappeared from the conversation list after refreshing x-bees page

...

Web 1.71.1.946600 / Android 1.71.1.229310 / iOS 1.71.1.229310 Date: 26.06.2024

Improvements

[XBS-4043] - web: added possibility to send faxes via x-bees

...

Web 1.70.1.935258 / iOS 1.70.1.227158 / Android 1.70.1.227158 Date: 19.06.2024

Improvements

[XBS-4175] - web+mobile: updated the logic of the Hide history feature, so that it is disabled by default and new users joining the conversation can see its history, unless the toggle was manually enabled

...

Documentation will be updated soon.

Fixes

[XBS-4189] - mobile: fixed an issue in which it wasn’t possible to share files / media files to x-bees conversation on mobile

...

Documentation: How to use real-time transcription of x-bees calls and conferences   

Improvements

[XBS-4168] - web: improved message preview tooltip on the Inbox tab, so that the maximum number of characters displayed is 140 symbols  


Documentation: x-bees Web User Guide

Fixes

[XBS-4175] - xbs: added possibility to hide conversation history when adding a member to a conversation 

...

• Added Call brief to the Comments section and added link to Sales Intelligence
• Transcription file is available in the section Related -> Files

Documentation: Salesforce Integration with Sales Intelligence in x-bees

[WMS-20004] - x-hop: added possibility to send audio Push-to-talk messages from x-bees conversation to x-hoppers broadcast

For instructions on how to set up and use the feature, check out the documentation: How to configure and use Push-to-talk for x-hoppers on mobile

Note: The support starts from WMS Beta 6.07.20240529.1

Improvements

[XBS-3883] - web: added information about user emotions (positive, neutral, negative, mixed) on the Transcription tab in Sales Intelligence and for real-time call and conference transcriptions

...

Web 1.67.1.894715 / iOS 1.67.1.220361 / Android 1.67.1.220361 Date: 28.05.2024

Improvements

[XBS-4074] - web+mobile: updated the logic so that external users in Read-only conversations cannot view the list of members in the conversation

...

• The filter works for all tabs (All, 1-1, Group, External)
• Muted conversations are also displayed
• After refreshing the page, the filter is disabled

Improvements

[XBS-4112] - web: improved the logic so that a relevant notification is displayed if a user without a proper license or necessary permissions tries to access such features as Sales Intelligence, Live Dashboard, or Analytics via direct link

...

Web 1.65.1.874021 / iOS 1.65.1.216358 / Android 1.65.1.216358 Date: 15.05.2024

Improvements

[XBS-4130] - web: made UX/UI improvements to avoid an issue when after resizing the Info frame to its maximum width, conversation messages didn’t fit the screen

...

Web 1.64.1.862884 / iOS 1.64.1.214206 / Android 1.64.1.214206 Date: 07.05.2024

Improvement

[WMS-19922] - wizy: made some UI/ UX improvements to the videoconference More actions section:

...

Documentation: Sales Intelligence in x-bees.

Improvements

[XBS-4136] - xbs: made UX and loading speed improvements to x-bees Analytics

...

• Note: The option is available on web only.

Fixes

[XBS-4095] - mobile: fixed an issue in which after tapping on Chat and Calendar links in a message on mobile, nothing happened and the links didn’t open

...

Web 1.62.1.838480 / iOS 1.62.1.209746 / Android 1.62.1.209746 Date: 24.04.2024

Improvements

[XBS-3873] - web: added possibility to transfer a call to a Call group via drag and drop on the Favorites tab

...

Documentation will be updated soon. 

Improvements

[XBS-3771] - web+mobile: added the display of Services phone numbers when choosing a Service in Dialpad and when creating SMS conversation

...

• The feature is available in English language. Translations into other languages will be added in future releases.
• External contacts from integrations are displayed with email address instead of a name inside AI Assistant and in the generated results, which should be fixed in future releases.
• Guest user, after connecting to the PBX, should refresh the page for the AI Assistant button to be displayed.

Improvements

[XBS-4016] - web: returned the logic of accessing conversation actions by right-clicking on the conversation

...

Documentation: x-bees Web User Guide

Fixes

[XBS-3060] - web+mobile: fixed an issue in which email was displayed instead of user/CRM contact name in the mentions list

...

x-bees Conference Date: 09.04.2024

Improvement

[WMS-19358] - wizy: introduced half-webinar mode to boost performance in case of conferences with a large number of participants 

...

Web 1.59.1.801369 / iOS 1.59.1.203678 / Android 1.59.1.203678 Date: 03.04.2024

Features

[XBS-3612] - web+mobile: added possibility to send 2-way MMS for US/Canada CLASSOUND DIDs

...

[XBS-3896] - mobile: added possibility to Mute, Archive, or Mark conversation as read/unread by swiping the conversation to the left on mobile

Improvements

[XBS-3856] - web+mobile: updated the logic so that external contact data (e.g. name, company) from a CRM integration are displayed in x-bees without the need to open Info frame in case of a conversation with one external user

...

Documentation: x-bees Web User Guide

Improvements

[XBS-3905] - web+mobile: enabled access to Phonebook integration for x-bees users with x-bees-Basic license

...

• Renamed the "Hide" option into "Archive" to better reflect its purpose
• Introduced a new button "More" to access conversation actions, replacing the need for right-clicking on it. The button appears upon hovering over a conversation in the list of active conversations and provides a dropdown menu with actions such as "Mark as unread," "Archive," "Mute," and "Leave conversation"
• When a conversation is archived, a tooltip is displayed with the title "[Conversation name] is archived," along with an option to undo the action

Fixes

[XBS-3743] - web: fixed an issue when a broken group conversation was created after transitioning a SIP call to a video conference

...

Web 1.56.1.769874 / iOS 1.56.1.197954 / Android 1.56.1.197954 Date: 15.03.2024

Improvements

[XBS-3763] - web+mobile: made UI improvements of x-bees Settings by updating the Settings icons

...

Documentation: How to set up x-bees Client integrations

Fixes

[XBS-3602] - web: fixed an issue with “Set a status” screen in which the date until which the status should be enabled was not displayed on the screen

...

Web 1.55.1.756805 / iOS 1.55.1.195412 / Android 1.55.1.195412 Date: 06.03.2024

Improvements

[XBS-3817] - web: added Dark mode support on web

...

[WMS-19439] - wizy: improved the logic in case all participants of the conference left and didn’t stop the recording and transcription, so that the conference is automatically ended in up to 30 seconds (instead of up to 10 min as before)

Fixes

[XBS-3796] - web: fixed an issue with the Transcription feature in which after putting the call on hold or stopping the recording the transcription in progress icon was still displayed until the call was ended

...

Documentation: How to set up x-bees Client integrations

Fixes

[XBS-2926] - web: fixed an issue in which user presence was displayed as unavailable and there was no remote device in the Dialpad list after opening several x-bees tabs and clicking the button Use here

...

Web 1.53.1.741975 / iOS 1.53.1.192083 / Android 1.53.1.192083 Date: 22.02.2024

Improvements

[WMS-18690] - wim: added possibility to enable transcription of calls that are being recorded and get call transcription and summary to email 

...

[XBS-3339] - web: updated the logic so that content entered into a form on the Info frame is preserved when a call or conference starts/ ends and after switching between conversations

Fixes

[XBS-1987] - web+mobile: fixed an issue in which the notification “Cannot complete operation, try again later” was displayed twice when updating/ deleting personal or conversation avatar when internet connection was lost

...

Web 1.52.1.731508 / iOS 1.52.1. / Android 1.52.1. Date: 14.02.2024

Improvements

[XBS-2872] - kite: improved the logic so that when a PBX user tries to create a conversation or schedule a meeting with himself, the relevant error message is displayed

...

[XBS-3834] - android: temporarily disabled Dark mode on Android to avoid some UI/ UX issues

Fixes

[WMS-19225] - wizy: fixed an issue in which PBX users joining the conference from mobile were presented as external users

...

Web 1.51.1.721500 / iOS 1.51.1.187540 / Android 1.51.1.187540 Date: 07.02.2024

Improvements

[XBS-3639] - int: made improvements to contact name lookup (implemented in ticket XBS-3330), so that when mentioning an external user, instead of an email, the username is displayed (taken from x-bees Client integration on the Info frame)

...

Web 1.50.1.710812 / iOS 1.50.1.185339 / Android 1.50.1.185339 Date: 30.01.2024

Improvements

[WMS-18733] - int: added HubSpot and Salesforce integrations to the Ready integrations tab in WMS -> PBX -> Integrations -> Cloud integrations -> x-bees Client integrations

...

x-bees Conference Date: 29.01.2024

Improvement

[WMS-18824] - wizy: enabled the feature of sending emails with conference summary and transcription to the PBX users participating in the conference, if Transcription was enabled

...

1. In the conference, click More actions (three dots)
2. Proceed to Settings -> External meetings
3. Manage Auto transcription and Auto recording settings
4. Click OK

Fixes

[XBS-2224] - web: fixed an issue in which audio notification on conference start played again in some cases (e.g. after refreshing the page or after temporary loss of internet connection)

...

x-bees Conference Date: 22.01.2024

Improvement

[WMS-18876] - wizy: updated the logic of the Transcription feature, so that the recording of the conference is started automatically if Transcription is enabled 

...

Web 1.48.2.686679 / iOS 1.48.2.180587 / Android 1.48.2.180587 Date: 12.01.2024

Fixes

[XBS-3582] - mobile: fixed an issue in which x-bees application didn’t open after tapping on the “Open app” button on x-bees mobile landing page

...

Web 1.48.1.684166 / iOS 1.48.1. / Android 1.48.1 Date: 11.01.2024

Improvements

[WMS-18744] - wms: made improvements to the iFrame integrations section and HubSpot and Salesforce integrations in WMS:

...

Web 1.47.2.677549 / iOS 1.47.2 / Android 1.47.2 Date: 04.01.2024

Improvements

[XBS-3263] - mobile: improved mobile user experience by prompting users to turn on the app notifications

...

x-bees Conference Date: 26.12.2023

Improvement

[WMS-18682] - wizy: for more flexibility and convenience, improved the logic of the Transcription feature by splitting the Transcription and Subtitles functionality and by adding possibility to enable/ disable Subtitles 

...

• In case of a WMS v. 6.05.20231215 or lower, Service tag may be missing for conversations created after performing an outgoing call, and a duplicate conversation can be created for the same external phone number in case of a missing Service tag.

Improvements

[XBS-3581] - mobile: improved the logic of assigning a service to make the feature more intuitive and simple

...

Limitation: In case of a WMS v. 6.05.20231215 or lower, Service tag can be missing for conversations created after performing an outgoing call, and a duplicate conversation can be created for the same external phone number in case of a missing Service tag.

Improvements

[XBS-3581] - web: improved the logic of assigning a service to make the feature more intuitive and simple

• The user who is added to the conversation at the very beginning and who performs the first reassign is not removed from the conversation. When assigning / reassigning the service, there is Apply button (the button Apply and leave is no longer used).
• Members of a service are removed only after the first assign. On subsequent reassigns, existing members of the conversation are no longer removed.
• Improved services sorting in the Services dropdown, to display services of the PBX the user belongs to at the top of the list.
• Added possibility to add Service without adding or removing members of the conversation. For this, choose Service without selecting an Assignee and click Apply.
• Improved the system message displayed after the first assign.

Fixes

[XBS-3596] - web: fixed an issue in which conversation with an external user had a wrong title and conversation avatar in search results until it was opened

...

Web 1.45.1.652594 / iOS 1.45.1.173159 / Android 1.45.1.173159 Date: 14.12.2023

Improvements

[XBS-3040] - mobile: added possibility to manage Sound notifications on conference start in x-bees mobile app

...

Documentation: x-bees Videoconference

Fixes

[XBS-3345] - web: fixed an issue when conversation page did not load, if a user opened the conversation by clicking on the new message notification during an active call

...

The list of common conversations is sorted by the last message date and time. The list includes names of the group conversations and a snippet of the most recent message. Clicking on the conversation, the conversation opens.

Improvement

[XBS-3101] - mobile: added possibility for external users to schedule a meeting via x-bees mobile application

...

Note: The number next to the Schedule button corresponds to the number of the scheduled meetings

Fixes

[XBS-3547] - web: fixed an issue in which headphones / Busylight started ringing after sending a new message to any conversation or opening a conversation with unread messages during an active conference

...

x-bees Conference Web / iOS 1.0.34 / Android 1.0.18 Date: 04.12.2023

Improvement

[WMS-18310] - wizy: renamed the Subtitles feature into Transcription and made some improvements for better performance: 

...

HubSpot integration for x-bees Date: 24.11.2023

Improvement

[WMS-17641] - wim: released a new version of HubSpot integration with x-bees (currently in Beta)

...

Web 1.43.1.628932 / iOS 1.43.1.167737 / Android 1.43.1.167737 Date: 22.11.2023

Improvement

[XBS-3225] - web+mobile: improved search logic to ensure better search results and more flexibility (instead of looking for an exact match only, the system now provides more results that correspond to the search query)

...

• External members in read-only conversation can view messages, add reactions, add new members to the conversation, but cannot send messages.
• System messages about joining / leaving the conversation are disabled.

Improvements

[WMS-18286] - wizy: added preview of participants’ videos when Tile view mode is enabled inside picture-in-picture view

...

[XBS-3543], [XBS-3555] - web+mobile: updated links to Privacy Policy, Terms of Service and Legal Notice on x-bees login page footer

Fixes

[XBS-3457] - wms: fixed an issue when after viewing users of a specific department and choosing “All departments” option on the Colleagues tab in x-bees, the page was blank, with no results displayed.
It becomes available starting from WMS 6.05.20231019 or higher.

...

x-bees Analytics Date: 13.11.2023

Improvement

[WMS-18336] - wda: added possibility to save filter settings on the CDR-View 2.0 Liveboard, so that when opening the report the next time, the previously saved set of filters is applied. 

...

x-bees Analytics Date: 10.11.2023

Improvements

[WMS-18334] - wda: added the column Service Number to CDR-View Liveboard which displays a) for an incoming call: the phone number of the trunk a customer called to b) for an outcoming call: the phone number of the trunk via which the outcoming call was made and which is displayed to a customer

...

Web 1.41.1.618152 / iOS 1.41.1.165135 / Android 1.41.1.165135 Date: 08.11.2023

Improvements

[XBS-951] - mobile: improved the logic so that x-bees user on mobile is not automatically logged out after x-bees mobile app update, which lead to no push notifications until the app was opened and user performed relogin

...

The relevant tags, if available, are displayed under the conversation names.  

Improvements

[XBS-3272] - web+mobile: added possibility to add Service to any existing or new conversation with external users

...

[WMS-17742] - int: improved the accuracy of data displayed on the Phonebook section of the Info frame in cases when there are several similar phonebook contacts

Fixes

[XBS-3291] - web: fixed an issue with scheduled meetings when after rescheduling or canceling a meeting, guest added as an additional member received “The meeting was rescheduled / canceled” email, while the external user who originally scheduled the event received only “Updated invitation” notification from Google

...

x-bees Analytics Date: 26.10.2023

Improvement

• Added possibility to filter report data on CDR-View Liveboard by choosing the necessary filter value right on the report

...

Documentation: How to manage Client integrations in x-bees

Improvements

[XBS-3256] - web: improved attended transfer feature by adding possibility to put on hold/ resume the call to user whom you want to transfer the call to

Fixes

[XBS-3341] - web: fixed an issue in which it was impossible to make an attended transfer when user clicked on the name of a contact/ colleague displayed in the search results and the search was performed by name

...

x-bees Conference Date: 17.10.2023

Improvement

[WMS-17831] - wizy: improved performance of the Subtitles feature, to ensure better speech-to-text transcription of what is being said during the conference

...

Web 1.38.1.585899 / iOS 1.38.1.158501 / Android 1.38.1.158501 Date: 04.10.2023

Improvement

• Improved the display of Talk Time on the Data Grid report, so that the data is displayed in the format hh:mm:ss for more convenience.
  

...

x-bees Conference Date: 27.09.2023

Improvement

Improved the logic of storing Camera, Mic, and Noise suppression preferences in x-bees conference:

...

x-bees Analytics Date: 21.09.2023

Improvements

[WMS-18078] - wda: added possibility to download call recordings in CDRView Liveboard 

...

Web 1.36.1.569834 / iOS 1.36.1.155185 / Android 1.36.1.155185 Date: 13.09.2023

Improvement

[XBS-3255] - web: added possibility to paste number into the DTMF area

...

For instructions, see documentation: How to set up Webhook integration 

Improvements

[XBS-3042] - web: made improvements to the Transfer feature to simplify attended transfer functionality

...

[WMS-17808] - wms: improved x-bees invite links so that after clicking on the link, user email is automatically added during login and x-bees connects to the necessary PBX after login on web and mobile

Fixes

[XBS-3240] - web+mobile: fixed an issue in which new messages indicator was displayed in an active conversation (with and without an active call or conference) and didn’t disappear until user switched to another conversation

...

x-bees Web 1.34.1.559188 / iOS 1.34.1.152393 / Android 1.34.1.152393 Date: 30.08.2023

Improvements

[XBS-3114] - web+mobile: improved the logic of forwarding a message, so that 10 most recent conversations are displayed as initial search results on the forward message modal, for faster and more convenient communication

...

x-bees Conference Date: 28.08.2023

Improvement

[WMS-17848] - wizy: improved the Remote control feature: added Remote control to More actions (three dots) menu. When you click on it, a separate dialog pops up with the list of participants and the search field where you can easily find the user you want to request remote control from. 

...

x-bees Web 1.33.1.552589 / iOS 1.33.1.150859 / Android 1.33.1.150859 Date: 23.08.2023

Improvements

[XBS-2893] - web: added possibility to open x-caracal from x-bees

...

x-bees Analytics Date: 17.08.2023

Improvements

[XBS-3011] - wda: added CDR-View Liveboard to x-bees Analytics

...

Documentation: x-bees Videoconference

Improvements

[XBS-2835] - web+mobile: improved the logic so that when user email is changed or user is deleted, conversations created by this user are not changed to guest conversations  

...

x-bees Web 1.31.1.528151 Date: 25.07.2025

Fixes

[XBS-3070] - web: fixed an occasional issue when during an outgoing call the conversation and Info frame stuck in a loading state

...

x-bees Web 1.30.1.523373 Date 19.07.2023

Improvement

[XBS-3104] - web: made UI/UX improvement to make it visually clear that user can drag and drop a call dialog, by adding the relevant icon at the left of the call dialog

...

• To enable, proceed to Participants stats -> turn the toggle on next to Display emotions.
• When enabled, the expressions analysis is displayed on the Participants stats screen for users who have camera on. 
• The following expressions are available, with the corresponding colors: neutral (grey), happy (yellow), surprised (violet), sad (blue), fearful (light blue), angry (red), disgusted (green).

Important: Enabling the Display emotions option may increase CPU usage.

Documentation will be updated soon. 

Web 1.29.1.517328, iOS 1.29.1.143231, Android 1.29.1.143231 Date: 12.07.2023

Improvements

[XBS-3090] - widget: added the field with website widget URL to x-bees Settings -> Kite settings -> Website widgets, which allows to copy the link and share it with customers

...

Documentation: x-bees website widget configuration

Fixes

[WMS-17380] - web: fixed an issue of wrong title of the events created via Chrome extension (list of users was used as the name of the event instead of the actual event title)

...

[XBS-3112] - web: fixed an issue when customized widget color wasn’t applied to x-bees website widget icon

HubSpot Integration v 3.0.0 Date: 03.07.2023

Improvement

[WMS-16767] - int: added compatibility with HubSpot integration that allows making and receiving calls inside HubSpot

...

Web 1.27.1.508132 / iOS 1.27.1.141073 / Android 1.27.1.141073 Date: 30.06.2023

Features

[XBS-2686] - int: added Wildix Salesforce Partner Community integration with x-bees which allows to create and look up for leads, log activities for efficient and convenient lead management

...

Note: The new logic is not applied to x-bees widget links.

Improvements

[XBS-888] - web: added a pop-up message that appears after the new x-bees release and prompts to refresh the page to update x-bees application

...

• Windows: https://files.wildix.com/integrations/win/wiservice/SetupWIService.exe
• macOS: https://files.wildix.com/integrations/osx/wiservice/WIService.pkg

Fixes

[XBS-3021] - web: fixed an issue when it wasn’t possible to save Function key on the Favorites tab if its name contained spaces

...

Web 1.26.1.498308 / iOS 1.26.1.139397 / Android 1.26.1.139397 Date: 21.06.2023

Features

[XBS-2743] - web+mobile: added Colleagues tab which lets you easily find the necessary colleagues, split by Departments, as well as monitor their status and presence, start, forward, or pickup a call, start a conversation, send an email

Check out documentation for more details: x-bees Web User Guide (see the Colleagues section)

Improvements

[XBS-2751] - web: added support for TEL URLs for one-click calls via x-bees

...

Note: Already existing conversations with external users are not affected.

Fixes

[XBS-2968] - web: fixed an issue in which an empty conversation was opened instead of an existing one when guest user refreshed the page and clicked Start new conversation button, after the conversation was renamed by the agent

...

Note: If user talks for more than 60 seconds without a pause, the message is not transcribed.

Improvements

[XBS-2653] - web+mobile: improved performance of the Search feature and updated the logic of displaying search results, making them more consistent across different search points

...

[XBS-2924] - web+mobile: for better user experience, redesigned icons and fonts used in x-bees

Fixes

[WMS-17215] - wizy: fixed an issue in which user was kicked out from the conference if the user created a new meeting via Calendar integration during the conference

Web 1.24.1.479439 / iOS 1.24.1.135333 / Android 1.24.1.135333 Date: 31.05.2023

Improvements

[XBS-2640] - web: made improvements to avoid multiple conversations being created for one and the same customer and agent

...

• When guest clicks the button “Start a new conversation”, x-bees looks up if the customer had a conversation with the same agent before – if positive, the communication continues in the same channel. Scheduled meetings are also added to the existing conversations
• If there is already more than one conversation between the user and the guest, the most recent one is used
• A new conversation is created, rather then reusing an existing conversation, in the following cases:
  • if the existing conversation was modified (another agents or guests were added to the members list)
  • the conversation was assigned to another agent

Fixes

[WMS-17230] - wda: fixed an issue in which call was stuck on the Live dashboard if the caller exited the call group e.g. via Go to voicemail option

...

[XBS-2776] - web+mobile: added possibility to answer an incoming call on a remote device registered to your account, including hardware phones (WP, W-AIR), W-AIR Headsets, and smartphone apps (iOS / Android)

Improvements

[WMS-16380] - wms: improved the logic so that user preserves access to x-bees conversations after user email was changed

...

• After email is changed, user gets logged out from x-bees and has to log in with the new email -> go to Settings -> connect to PBX -> log in again. In case of using an invitation link, connection to the PBX is performed automatically and conversations are available immediately, without relogin.
• In case user email changes after the user was moved to another PBX, access to conversations is not preserved.

Fixes

[WMS-17143] - meeting scheduler: fixed an issue in which “Cancelled meeting” message was displayed in the conversation on guest and agent side, after time of the scheduled meeting ran out

...

Web 1.21.1.460613 / iOS 1.21.1.131123 / Android 1.21.1.131123 Date: 10.05.2023

Improvements

[XBS-2685] - web+mobile: updated x-bees logo on web, mobile and x-bees Chrome extension 

Fixes

[XBS-2882] - ios: fixed an occasional issue in which x-bees app on iOS crashed right after starting the app

x-bees conference iOS 1.0.25 / Android 1.0.10 Date: 04.05.2023

Improvements

[XBS-2685] - mobile: updated logo of x-bees conference 

Web 1.20.1.455916 / iOS 1.20.1.130064 / Android 1.20.1.130064 Date: 03.05.2023

Improvements

[XBS-2221] - web: updated the sound notification played at the start of a conference

...

Besides, it is also possible to schedule x-bees meetings in Google and MS 365 calendars.

Fixes

[XBS-455] - web+mobile: fixed an issue in which time of the last message in the conversation list changed after adding or removing reaction, or editing the last message

...

Web 1.19.1.451200 / iOS 1.19.1.128824 / Android 1.19.1.128824 Date: 26.04.2023

Improvements

[XBS-2317] - web+mobile: made some UI/UX improvements of the call screen on web and mobile:

...

• After the end of the event, user status is set to available, with status message empty.

Fixes

[XBS-2612] - ext: fixed an issue when x-bees Chrome extension ignored Prefix for external line

...

x-bees conference iOS 1.0.24 / Android 1.0.9 Date: 26.04.2023

Improvements 

[WMS-16798] - wizy: made UX/UI improvements of x-bees conference app main screen, which is displayed when user opens the app separately, without joining the conference; the same screen with instructions is now displayed if user tries to join the conference with no x-bees conference app installed. 

...

Documentation: x-bees Meeting Scheduler

Improvements

[XBS-352] - mobile: removed the Save button in Settings (Calls sections) and improved the logic so that settings are automatically updated when exiting the settings screen

...

• The updated logic is applied to standard and Out of office events. Task and Appointment slots don’t support the updates.
• Custom user presence and status are not restored after the end of the event. 
• Custom user presence and status are not restored after the end of the conference started manually.
• In case of changing response to the event invitation or deleting an event that is already in progress, the status is not updated.
• There may be some issues related to Google Calendar integration and Wizyconf, which should be fixed in future releases.  

[WMS-16237] - kite: added automatic logging of scheduled meetings to Salesforce/ HubSpot

Note:

• The feature works only for meetings created by guest users using Kite Meeting Scheduler.
• Scheduled meetings are automatically logged as activities in Salesforce/ HubSpot only if the contact already exists in the CRM records.
• To use this feature - the agent should be present in Salesforce/ HubSpot with the same email as in x-bees.
• The logged activity includes meeting details and description and is marked as open; due date is the meeting date.
• In case the meeting was rescheduled or cancelled, the changes are automatically synced to Salesforce/ HubSpot. If the meeting was rescheduled via Microsoft calendar, it is also synced to Salesforce/ HubSpot.
• Cancelled meetings are marked as closed.

[WMS-16629] - crm: improved the logging process for cases when the user who manually logged the activity is not in Salesforce, by adding comment whom the task was created by in the Task Information section

Documentation: Salesforce Integration with x-bees

Fixes 

[XBS-1561] - web+mobile: fixed an issue in which PBX settings were not synced on user devices unless relogin was performed

...

Web Conference Date: 11.04.2023

Improvement

[WMS-16691] - wizy: added conference ID details and dial-in numbers to let users join from Wizyconf station or dial into the conference

...

• When in conference, click the Participants icon -> Conference ID and Dial-in numbers
• Conference ID and Dial-in numbers are also accessible via More actions -> Invite people

Web 1.17.2.439395 Date: 07.04.2023

Fixes

[WMS-16753] - mobile: improved the logic so that user is suggested to open or download x-bees conference app when attempting to join or start the conference from mobile browser on iOS

• Note: In case user taps Open x-bees conference app, but doesn’t have the x-bees conference app installed, the user gets a system error message that the browser cannot open the page.
• Limitation: If a guest user attempts to start a conference in a new conversation from Kite widget (with no messages yet and no scheduled meetings), the conversation with the agent should be created first, so the user is directed to the conversation and needs to tap the start conference button again. 

Documentation: x-bees Mobile User Guide

x-bees conference iOS 1.0.23 / Android 1.0.8 Date: 03.04.2023

Fix

[WMS-16745] - wizy: fixed an issue with connection quality dropping for all participants if one of them joined a conference via x-bees App

...

• Android -> https://play.google.com/store/apps/details?id=com.wizyconf.xbees&hl=en&gl=US
• iOS -> https://apps.apple.com/us/app/x-bees-conference-by-wildix/id1626889526

Web 1.17.1. / iOS 1.17.1.120512 / Android 1.17.1.120512 Date: 10.03.2023

New Features

[XBS-420] - mobile: added possibility to share items (e.g. images, files, text, URL) to x-bees on mobile

• Note: The maximum number of files that can be shared to x-bees at a time is 10

Documentation: x-bees Mobile User Guide.

[XBS-2394] - kite: added possibility to assign Kite conversations to a particular agent of a Service (Call group)

How-to:

• Service is determined automatically
• You can assign a conversation to yourself or any other agent. For that, click "Assign to me" or select an agent from "Assignee" drop-down list 
• After assigning the conversation for the first time, all other agents are removed

Notes: 

• You can assign conversations to agents of other Services. For that, select another group from "Service" drop-down list
• In one-on-one conversations, after assigning it to particular agents, those agents are added as group chat members
• You cannot assign conversations for dynamically added agents

Limitation:

• Impossible to assign a conversation to agents belonging to another PBX in WMS Network

Documentation: x-bees Meeting Scheduler.

Improvements

[XBS-2455] - web: restored possibility to add more participants to a SIP call and merge it into a conference

[WMS-16254] - wizy: added Switzerland and Spanish dial-in numbers to the description of conferences created in x-bees

Fixes

[XBS-2358] - web: fixed an issue in which a lead was displayed without CRM match in Conversation Info section in case the lead was also an x-bees user from another PBX (from another company)

[XBS-2698] - web+mobile: fixed an issue in which colleague was displayed with Lead name from CRM integration in some places (e.g. during quotation or message forwarding, in read by list, etc.), if there was a Lead with the same email as the colleague

[WMS-16558] - kite: fixed an issue with incorrect calculation of available Kite Meeting Scheduler slots caused by applying Daylight saving time

Web Conference Date: 07.03.2023

Improvement

[WMS-16467] - wizy: improved the process of storing recoding files, so that all recordings are stored for 6 months

x-bees conference iOS 1.0.22 / Android 1.0.7 Date: 02.03.2023

Fixes

• Fixed help links inside the app
• Fixed a rare issue when user could be stuck in the app in case of a single user in a conference

Web 1.16.1.411248 Date: 28.02.2023

New Feature

[XBS-2365] - ext: added possibility to schedule x-bees meetings in Google and MS 365 calendars

...

Note: if participants' emails don't match with those in x-bees, they are not automatically added to a conversation, but they can join via a link.

Web 1.15.1.409630 / iOS 1.15.1.118402 / Android 1.15.1.118402 Date: 24.02.2023

Improvements

[WMS-16236] - kite: limited the number of meetings that a guest user can schedule with a single agent; maximum two scheduled meetings with an agent are allowed

Notes:

• Guest cab schedule the next meeting with an agent after at least one of the 2 scheduled meetings has passed. 
• The restriction applies to meetings scheduled after the current release.

[XBS-2034] - web+mobile: made some improvements to the process of creating and managing conversation

• updated the flow of creating a new conversation, requiring to enter conversation title and description first; members can be added after entering the title -
• disabled the possibility to join private conversation via the invite link
• added possibility to copy conversation link in the Info frame section: click on the link icon next to the conversation title; the icon is displayed only if the conversation is public

Important: After the current release, all conversations are made private. You can change type of the conversation via Info frame -> More actions -> Edit conversation -> enable the toggle switch in front of Available by link option 

[XBS-2186] - kite: removed “kite” from links to scheduled meetings in Google Calendar and email notifications (meeting invitation, update, or cancellation)

The updated links lead directly to the relevant x-bees conversation.

[XBS-2576] - web: added possibility to copy phone number on the History tab (double-clicking on the phone number gets it copied to the clipboard)

Fixes

[XBS-2634] - web: fixed an issue, in which error message appeared when saving event in Kite Meeting Scheduler at the same time with “Settings updated successfully” message, and the Save button remained clickable after saving the changes

Web Conference/ x-bees conference iOS 1.0.21, Android 1.0.6 Date: 20.02.2023

Improvements

[WMS-15951] - wizy: conference updates:

• added timer next to the conference title

• fixed an issue in which there was some sound from a user that was on mute

[WMS-16336] - wizy: restored the Info and Chat buttons state after user exits full-screen mode inside x-bees

Web 1.14.1.404216 / iOS 1.14.1.117078 / Android 1.14.1.117078 Date: 16.02.2023

Improvements

[XBS-2335] - web+mobile: made some Info frame improvements, which include:

• Updated design of the Info frame, making the information more logically grouped
• Added user avatar to the Info frame
• Improved display of links in the conversation description, making the links clickable
• Moved Schedule, Email invitation and Notifications button under user/ conversation avatar
• Added display of all phone numbers of a phonebook contact
• Added copy to clipboard functionality, allowing to copy user info (e.g. email, phone number, extension, company)
• Grouped conversation members into External users and Colleagues
• Highlighted avatars of external users in blue to distinguish them among other users
• Added display of Available/ Away/ Busy status of users in the Conversation members list
• Added possibility to View profile of user in the Members list (click More options -> View profile) and, in case of external user, create a CRM record, view activity, etc.
• If there are more than 10 members in a conversation, full list of users is available via the Show more button
• For improved navigation via the Members list, added Search option (click Show more at the bottom -> use Search field)
• Added possibility for guests to add other users to a Kite conversation
• Updated design of Salesforce/ HubSpot sections on the Info frame
• Added possibility to create CRM record from a phonebook contact
• Updated Info frame on mobile, adding information about CRM integration

Current limitation: If the user who created a group conversation changes his/her email, nobody will be able to edit the title or description of the conversation or add new members using name or extension.

Note: After the upgrade of the iOS or Android app, you will be automatically logged out. Please re-login after the update.

Fixes

[XBS-2458] - web: fixed some issues with Join button, in which: a) the Join button was not displayed; b) the Joining status was displayed next to a wrong conference (not the one user was actually joining); c) the Join button didn’t disappear after everybody left the conference

[XBS-2533] - web: fixed an issue in which no call duration was displayed during the conference on the side of the user who started the conference

[WMS-16366] - kite: fixed an issue in which meetings created by agent using Kite Meeting Scheduler were not marked as accepted in the agent’s calendar 

Web 1.13.1.393519 / iOS 1.13.1.114528 / Android 1.13.1.114528 Date: 02.02.2023

New Feature

[XBS-2515] - web+mobile: updated design of the login page:

• Updated the title from “Log In” to “Welcome”
• Changed the Log in button into Sign in
• Updated the buttons Sign in with Google and Sign in with Microsoft 

Fixes

[XBS-902] - web+mobile: fixed an issue in which the number of users in a conversation, that was just created, was displayed incorrectly for some users

[XBS-2355] - wda: fixed an issue in which incorrect call status was displayed for a Colleague during a call if the user had enabled mobility (loader was infinitely displayed in the conversation list and mobile number instead of extension on the Live Dashboard)

[XBS-2466] - web: fixed an issue of duplicate chats with a colleague which occurred in some cases, e.g. after adding the colleague to another conversation and having a call with him

[XBS-2470] - web+mobile: fixed an issue in which user couldn’t start a conference in an empty one-on-one conversation, after which it was also impossible to send a message to any other conversation

Web 1.12.1.385176 / iOS 1.12.1.112391 / Android 1.12.1.112391 Date: 20.01.2023

New Feature

[XBS-2408] - web: added cookies banner and legal notice to the login page

Improvements

[XBS-2442] - web+mobile: made some UI/UX improvements on the Settings screen, which include:

• fixed color of the About button in Dark Mode 
• removed divider under Chat link and Scheduler link buttons
• added space under the Log out button
• fixed an issue of missing icons in Dark Mode on mobile

Fixes

[XBS-2119] - mobile: fixed an issue after waking from sleep mode or restoring internet connection, in which the connecting icon in conversation was continuously displayed and user was not able to send a message, though new messages could be received

[XBS-2385] - web + mobile: fixed a rare issue in which an attempt to open one-on-one conversation with a user resulted in white screen

...

• The language is detected based on the language of the user’s browser/ mobile device during login
• In case user has a language that is not supported by x-bees, the default language is used - English
• When there is no language saved for user (a new user who has not logged into x-bees), the agent’s language is used, in the following cases:
  • for all calendar letters
  • for invitation emails

Improvements

[WMS-15812] - wim: added possibility to send a batch of user presences from calendar to PBX

...

[XBS-2393] - web: improved SIP monitoring reports and updated expiration time of SIP registration and subscription from 10 minutes to 1 hour

Fixes

[XBS-2180] - web: fixed an issue in which LED indicators of DuoLED and DuoLED-BT headsets did not display correct user status

...

Web Conference / x-bees conference iOS 1.0.20, Android 1.0.5 Date: 27.12.2022

Improvement

[WMS-15883] - wizy: cleaned up unsupported translations

...

Web 1.10.2.361519 / iOS x-bees 1.10.2 / Android x-bees 1.10.2 Date: 14.12.2022

Improvements

[XBS-2176] - web: added a new screen with error message about slow or no internet connection when working with Kite Meeting Scheduler

[XBS-2359] - mobile: improved Android app stability and fixed some visual issues caused by animation (specifically with read message indicators and conversations Inbox)

Fixes

[XBS-1322] - mobile: fixed an issue in which it was possible to add an existing member to a conversation by email

...

Web Conference Date: 06.12.2022

Improvement

[WMS-15797] - wizy: renamed “Invite” button at the bottom menu into “Participants” and added Meeting participants panel to provide the meeting moderator a quick access to essential moderator control options like mute all, stop everyone’s video etc.

...

• Note: In future the logic should be improved to ensure better security

Improvements

[XBS-168] - android: improved processing of two incoming calls on Android, so that when user answers one of them, the second call doesn’t remain in ringing state

...

Web 1.8.1.342302 / iOS 1.8.1.102264 / Android 1.8.1.102264 Date: 18.11.2022

Improvements

[XBS-2160] - web: added link to Chrome extension to x-bees Settings -> Extensions section

...

Web 1.7.1.334146 / iOS 1.7.1.100625 / Android 1.7.1.100625 Date: 09.11.2022

Improvement

[XBS-2251] - web+mobile: improved the display of single images in chat to save their original aspect ratio

...

• Sound notifications are enabled by default
• The option is available only in the web version

Improvements

[XBS-2114] - web: added possibility to edit subject of a scheduled meeting

...

• The sync works only for "Event" (users status changes to DND) and "Out of office" (user status changes to Away) types
• An event should be confirmed. Otherwise, user status doesn't change
• If an event is private, only user status changes, status message and duration are not set
• After expiration, user status changes to Available

Improvements

[XBS-2111] - web: added possibility to set up 15/ 30 minutes breaks before/ after a meeting in Kite Meeting Scheduler

...

• Remote control of screen shared tab is not supported
• Firefox browser is not supported

The additional information  you can find  at the news blog

[WMS-15071] - wizy: made some UI/UX improvements in x-bees conference:

...

• If there are several devices of the same category (e.g. several iOS or Android devices), it is not possible to choose from which device of the chosen category the call will be made on.

The additional information  you can find at the news blog

[XBS-2083] - web: added a sound notification when a conference starts

...

The additional information  you can find at the news blog

Improvements

[XBS-2109] - web: made some UI/ UX improvements of Meeting scheduler:

• added an error message in case time slots overlapped in Calendar Settings
• made Subject a mandatory field
• made the notification that meeting details were sent to the user’s email more visible
• added possibility to limit the dates when a meeting can be booked. For this, the following part should be added to the Schedule link:
  --?start=02.10.2022&end=20.10.2022&subject=Summit%202023
  --where “02.10.2022” is the start date, “20.10.2022” is the end date, and “Summit 2023” is the subject 

...

[XBS-443] - mobile: improved search logic in x-bees app on mobile, so that it shows consistent results in different sections (for example, in Inbox and Dialpad) and displays similar results in case of search on web and mobile

Improvements

[XBS-2089] - web: added information about user timezone on the Schedule page of Kite Meeting Scheduler

...

Web 1.1.0.294005 / iOS 1.1.0.90695 / Android 1.1.0.90695 Date: 13 Sep 2022

Improvements

[XBS-2029] - web: enabled native Google Calendar email notifications (e.g. invitation email, updated invitation, canceled event) for meetings scheduled via Kite which allows to add events to Google Calendar

...

• added possibility to click on a user and open a conversation with them (currently available for 1-on-1 calls only)
• if a lead or contact has a match in Salesforce/ HubSpot, there is a relevant icon added and a company name, if available
• conferences with at least one match in Salesforce/ Hubspot integration are marked with logo of the relevant CRM integration

Improvement

[XBS-1940] - web+mobile: improved templates of Meeting Scheduler emails to ensure correct display in different email agents

Web 1.0.17.268843 / iOS 1.0.17.83876 / Android 1.0.17.83876 Date: 04 Aug 2022

Improvements

[XBS-1746] - crm: improved the logic of call logging, so that logged calls are automatically assigned Connected status in HubSpot

...

Documentation: x-bees website widget configuration.

The additional information  you can find at the news blog

[XBS-1616] - kite: added possibility to set up integration with Google Calendar and allow external users to access agent’s calendar and book a meeting with an agent via Kite

...

More information  you can find at the news blog

[XBS-1726] - web: added Analytics tab in x-bees, an advanced analytics tool which lets to monitor any data you need in a highly customizable manner

Documentation: x-bees Analytics.

More information  you can find at the news blog

Improvements

[WMS-12588] - app: improved the logic so that x-bees conference app is used for conferences on iOS and Android:

...

Web 1.0.15.243447 / iOS 1.0.15.77536 / Android 1.0.15.77536 Date: 29 Jun 2022

Improvements

[XBS-1328] - mobile: improved the logic so that if x-bees app is installed on iOS or Android and user clicks on x-bees link from email, calendar, etc., x-bees mobile app is opened and user is directed to the relevant x-bees tab, conversation or conference

...

Web 1.0.13.219526 / iOS 1.0.13.71662 / Android 1.0.13.71662 Date: 25 May 2022

Improvements

[XBS-1482] - web+mobile: improved search functionality by adding possibility to search through all conversations using partial match search queries

...

[WMS-13853] - crm: added automatic logging of activities from x-bees to HubSpot (inbound and outbound calls via PBX and conferences):
The additional information  you can find at the news blog.

Improvements

[XBS-1513] - web: improved the logic of x-bees Chrome extension so that when clicking on the x-bees link, an active x-bees tab is used instead of opening a new tab

...

Documentation: x-bees Web User Guide.

The additional information  you can find at the news blog

Improvements

[WMS-13788] - crm: added support for different types of tasks in the Hubspot integration

Web 1.0.9.199882 / iOS 1.0.9.65417 / Android 1.0.9.65417 Date: 18 April 2022

Improvements

[XBS-1006] - crm: added automatic logging of activities to Salesforce (inbound and outbound calls via PBX)

Documentation: Salesforce Integration.

The additional information  you can find at the news blog

[XBS-1405] - web: added possibility to generate Kite website widgets

Documentation: x-bees website widget configuration.

The additional information  you can find at the news blog

[WMS-13756] - web: added possibility to log events if the Contact has no owner in HubSpot integration, by assigning the Contact to a default owner (the integration’s admin)

Documentation: HubSpot Integration.

The additional information  you can find at the news blog

Web 1.0.7.186577 / iOS 1.0.7.61211 / Android 1.0.7.61211 Date: 21 March 2022

Improvements

[WMS-12970] - wizy: updated design of the Conference and some functionality which includes:

...

Documentation: HubSpot Integration with x-bees.

Improvements

[WMS-13062] - x-bees: released x-bees Chrome extension

• link to access the extension: https://chrome.google.com/webstore/detail/x-bees/olejekejjhgimnlliplaiodgmbpcflhi
• in case you installed the extension manually, you need to remove it and reinstall it from the store to avoid issues with further auto-updates

The additional information  you can find at the news blog

[XBS-1404] - kite: improved email signature creation

...

Documentation: x-bees Web User Guide, x-bees Mobile User Guide.

The additional information  you can find at the news blog

[XBS-1404] - kite: added possibility to create email signature

...

Documentation: x-bees Web User Guide.

The additional information  you can find at the news blog

Web 1.0.4.177280 / iOS 1.0.4.58480 / Android 1.0.4.58480 Date: 28 February 2022

Improvements

[XBS-90] - web+mobile: status expiration and custom status message set in Collaboration are now displayed in x-bees

...