Page Comparison

PBX

WMS network

Set up the connection between Server and Client PBXs.

To set up WMS Network:

• Data sync Role: Server/ Client
• Server PBX IP (Client PBX): enter WAN IP address or *.wildixin.com domain name of Server PBX 
• Sync configuration port: (443 TCP by default) communication port for sync of configuration 
• Login: user name (must be the same on Server and Client)
• Password: password (must be the same on Server and Client)

Click Start button to activate sync between the PBXs (first start the sync on Server, then on Clients).

Click Stop button to deactivate the configuration sync for this PBX.

Click Generate credentials to generate login and password. 

Click Re-initialize Client button to restart the connection (only on Clients).

Click Update parameters button to update the parameters after they have been changed.

Server configuration example:

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Client configuration example:

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Enabling WMS Network on a PBX that was previously in use:

In case you enable WMS Network on a Client PBX that had been previously in use, users and groups will be deleted from the PBX. To make sure you keep the existing users, follow these steps:

1. Export the CSV file of users of the Client 
2. Enable WMS Network on the Client
3. Import CSV file to the Server
4. Access the Client, select the newly exported users and move them from the Server to the Client

WMS network Server replacement procedure:

Proceed as follows:

1. Move all users from Client (future Server)
2. Disable WMS network on this Client
3. Delete this Client from PBXs page on Server
4. Make a backup on Server
5. Apply this backup on Client

Language & region

Specify the PBX language and region settings:

• Language: select the default PBX language (do not confuse with the WMS interface language that can be set up in WMS -> Users -> select a user/ users and click Edit). All the system sounds will be pronounced in the selected language. Before selecting the language, make sure that the corresponding sound package is installed

• Default Tone Zone: select your country / region

• Country Code: select your country code for the correct routing of incoming and outgoing calls

• Time zone: select your time zone for the sync with the external NTP server (NTP server section)

• Sounds packages: select the sound packages to be installed 

Call and chat history

On Cloud PBX you can simply disable / enable the PBX to save chat and call history (CDR):

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PBX

WMS network

Set up the connection between Server and Client PBXs.

To set up WMS Network:

• Data sync Role: Server/ Client
• Server PBX IP (Client PBX): enter WAN IP address or *.wildixin.com domain name of Server PBX 
• Sync configuration port: (443 TCP by default) communication port for sync of configuration 
• Login: user name (must be the same on Server and Client)
• Password: password (must be the same on Server and Client)

Click Start button to activate sync between the PBXs (first start the sync on Server, then on Clients).

Click Stop button to deactivate the configuration sync for this PBX.

Click Generate credentials to generate login and password. 

Click Re-initialize Client button to restart the connection (only on Clients).

Click Update parameters button to update the parameters after they have been changed.

Server configuration example:

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Client configuration example:

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Enabling WMS Network on a PBX that was previously in use:

In case you enable WMS Network on a Client PBX that had been previously in use, users and groups will be deleted from the PBX. To make sure you keep the existing users, follow these steps:

1. Export the CSV file of users of the Client 
2. Enable WMS Network on the Client
3. Import CSV file to the Server
4. Access the Client, select the newly exported users and move them from the Server to the Client

WMS network Server replacement procedure:

Proceed as follows:

1. Move all users from Client (future Server)
2. Disable WMS network on this Client
3. Delete this Client from PBXs page on Server
4. Make a backup on Server
5. Apply this backup on Client

Language & region

Specify the PBX language and region settings:

• Language: select the default PBX language (do not confuse with the WMS interface language that can be set up in WMS -> Users -> select a user/ users and click Edit). All the system sounds will be pronounced in the selected language. Before selecting the language, make sure that the corresponding sound package is installed

• Default Tone Zone: select your country / region

• Country Code: select your country code for the correct routing of incoming and outgoing calls

• Time zone: select your time zone for the sync with the external NTP server (NTP server section)

• Sounds packages: select the sound packages to be installed 

On the CDS tab, you can see statistics of CDS space usage in WMS and configure data rotation settings.

The tab displays the total number of space used and a bar graph visualises the space distribution between backups, recordings, voicemail and free space.

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Hovering the mouse over a section on the bar graph, the number of used space is displayed for the relevant section.

In the table below you can find information about oldest file of different types and size of files, as well as data retention period. In the Data retention period column you can configure how long the data should be stored for different fily types:

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Above the Data retention section you can find expected number of months the data might be stored in CDS taking into account the current rotation policy and data usage:

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On the Settings tab, you can set up and select the backend used for storing chat history and call history (CDR).  Hardware / Virtual PBX supports three The following CDR storage modes are supported:

• External server Microsoft SQL: MySQL or MSSQL. The server must be previously installed and must be reachable by the PBX

• Internal database: CDR Sqlite. In this case CDR is stored on the PBX (on the backend specified for CDR storage). This backend is recommended for PBXs with 40 users and less

• CSV file (Hardware / Virtual PBX): file can be saved to a storage device (USB or network share)
  
  

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Other Settings:

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• Hide in CDR-View: allows hiding last X digits in CDR-View from phone numbers consisting of more than 7 digits. Must be used together with ACL “Can/cannot see full number in CDR-View” (see ACL rules and Call classes management Guide)

• Delete calls / chats / voicemail / recording after: these options allow auto-deleting old calls, chats, voicemails and recordings after a specified number of months 

  Note

  Notes: By default, the system clears data older than 12 months, if other values are not specified. Clearing of old data is run at 4 am every day. Deleting chat history in WMS Network. In case WMS Network is enabled, chat history from CDR-backend will be deleted using the minimum value. For example, "Delete chats after 2 month" is set on Server PBX and "Delete chats after 1 month" is specified on Client PBX -> chats will be deleted after 1 month (the value of Client PBX is applied).

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Step 1. Enable connection to the database (Hardware, Virtual PBX)database 

Go to tabs CDR MSSQL / CDR MySQL / CDR Sqlite - you must enable connection to at least one database (however all the modes - CDR MSSQL, CDR MySQL, CDR Sqlite and CDR CSV - can be enabled at the same time).

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Note

Note: It is also possible to enable connection to MSSQL instance. Requirement: SQL Server browser must be running on MSSQL host. Please check the Microsoft documentation for detailed information on SQL browser. To enable the connection, check the box "Enabled" and fill in the following data: Hostname: specify MSSQL instance in the form of ip_adress_of_SQL_server\instance_name. For example, 10.100.0.0\SQLEXPRESS Database name: the name of database where the CDR will be stored CDR table name: enter the name of the table created by the PBX on MSSQL Server User and Password: enter the credentials to access to SQL Server Port: there is no need to specify the port when connecting to MSSQL instance. By default MSSQL itself listens on TCP port number 1433, but for instances the TCP port is dynamically configured

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For each backend there is a log shown in the right part of the screen, with the actual status and eventual problems and errors:

SIP-RTP

General PBX parameters and parameters for the voice transport:

• Auto discover external IP address (Hardware, Virtual PBX): if enabled, uses DynDNS url specified below to discover the external IP
• DynDNS website url (Hardware, Virtual PBX): url of the service to discover the external IP
• External IP address (Hardware, Virtual PBX): external IP address manually set up
• External secure port (Hardware, Virtual PBX): (default 443): option to use a different port for TLS connections

• Use only https (Hardware, Virtual PBX): If enabled, all http connections are redirected to the port 443 or the alternative https port (if configured) 

  Note
  Note: the parameter is enabled for Cloud PBXs by default.

  
  

• Random music on hold: if enabled, music on hold to be played back is selected randomly by the system

• Default music on hold: select default music on hold 

  Note
  Note: Music on hold is selected using different Dialplan applications; in case this option is enabled, files present in the selected Music on hold directory of the Sounds menu, will be played in a random order.

  
  

• RTP start port / RTP end port (Hardware, Virtual PBX): set up the port range out of which the RTP ports are dynamically taken, normally 10 000 : 15 000
• Outgoing registration timeout (seconds): set up timeout for SIP registrations on the PBX, for stable connections it’s better to augment this value to reduce the network traffic
• Jitter buffer (min / average / max delay): set up the jitter buffer delay values

• RTP / T.38 ToS / DSCP and SIP ToS / DSCP: optimal values are set up by default for these parameters and should be changed only if necessary 

  Note
  More information: How to set DSCP QoS for Wildix devices and Web Phone. Important: after having changed DSCP value, to apply the changes in WMS network, it is necessary to restart WMS network in WMS Settings -> PBX -> WMS Network.

  
  

• Auto add new devices in local networks (for 2 hourshours) (Hardware, Virtual PBX): when enabled, devices are added and provisioned automatically in local networks. After 2 hours the option is automatically disabled

• Custom Direct RTP Subnets: the networks that are considered local by the PBX and on which the wideband codec usage is forced

• TLS Certificate (*.crt)(Hardware, Virtual PBX)

: when enabled, devices are added and provisioned automatically in local networks. After 2 hours the option is automatically disabled
• Custom Direct RTP Subnets: the networks that are considered local by the PBX and on which the wideband codec usage is forced

TLS Certificate (*.crt)(Hardware, Virtual PBX): upload a TLS certificate file 

Note

Generate certificate for SIP-RTP page on LINUX system: openssl genrsa -des3 -out server.key 2048 openssl rsa -in server.key -out server.key openssl req -sha256 -new -key server.key -out server.csr -subj “/C=IT/ST=TN/L=My City/O=My Company/CN=examplecompany.com” (use your country instead of IT (Italy) and your region instead of TN (Trento)) openssl x509 -req -sha256 -days 3650 -in server.csr -signkey server.key -out server.crt Output: server.crt server.csr server.key Upload server.crt and server.key to WMS Settings -> PBX -> SIP-RTP page. This certificate serves for all types of connections, including SIP-TLS, HTTPs-TLS, XMPP-TLS. LIMITATION: certificate should not be protected by password.

• TLS Private Key (*.key) (Hardware, Virtual PBX): upload a TLS private key file

Hotel integration

Enable integration with Oracle / Fidelio PMS and other hotel management systems that support FIAS protocol.

Refer to the Hotel Integration Guide for detailed information.

Integrations

Callback URLs

Callback URLs allow opening Zoho CRM or other CRM systems upon receiving or placing a call and pass parameters (static parameters or supported variables).

Refer to How to set up web application integration via Popup URL for detailed information.

Verify certificate (optional)

You can enable the validity verification of the CRM server. Enter your credentials for basic authentication.

Zoho Integration

Enable integration with Zoho CRM. Refer to Zoho Products integration with Wildix PBX for detailed information.

Microsoft 365

Enable integration with Microsoft 365 including calendars and phonebooks sync. Consult Microsoft 365 Integration Guide for detailed instructions.

Applications

Server to Server (WMS 5.0X) 

• : upload a TLS certificate file 

  Note

  Generate certificate for SIP-RTP page on LINUX system: openssl genrsa -des3 -out server.key 2048 openssl rsa -in server.key -out server.key openssl req -sha256 -new -key server.key -out server.csr -subj “/C=IT/ST=TN/L=My City/O=My Company/CN=examplecompany.com” (use your country instead of IT (Italy) and your region instead of TN (Trento)) openssl x509 -req -sha256 -days 3650 -in server.csr -signkey server.key -out server.crt Output: server.crt server.csr server.key Upload server.crt and server.key to WMS Settings -> PBX -> SIP-RTP page. This certificate serves for all types of connections, including SIP-TLS, HTTPs-TLS, XMPP-TLS. LIMITATION: certificate should not be protected by password.

  
  

• TLS Private Key (*.key) (Hardware, Virtual PBX): upload a TLS private key file

Hotel integration

Enable integration with Oracle / Fidelio PMS and other hotel management systems that support FIAS protocol.

Refer to the Hotel Integration Guide for detailed information.

Integrations

Cloud integrations

Enable integration with:

• Google Calendar: refer to the guide How to set up and use Google Calendar integration for more information
• Microsoft Teams Presence: for detailed information, check the guide teams4Wildix - integration of Microsoft Teams with Wildix PBX - Documentation

• Webhook: refer to the document How to set up Webhook integration for more information

• HubSpot and Salesforce integrations (x-bees): refer to x-bees Admin Guide for more details
• x-bees Client integrations (x-bees): for detailed information, check the document How to set up x-bees Client integrations

Zoho Integration

Enable integration with Zoho CRM. Refer to Zoho CRM integration with Wildix PBX for detailed information.

Microsoft 365

Enable integration with Microsoft 365 including calendars and phonebooks sync. Consult Microsoft 365 Integration Guide for detailed instructions.

Applications

• Server to Server (WMS 5.0X) 

S2S authentication via token for Wildix PBX API significantly increases security and protects your PBX from potential attackers. 

Documentation and instruction on how to generate the token and how to sign it with a secret key, is available on your PBX: https://<pbx_host>/api/v1/doc/#tag/Authentication/bearer

• OAuth 2.0 (WMS 5.02) 

C2S (client to server) authorization provides the safe use of APIs for integrations without session cookies and without using basic authentication.

Documentation is available on your PBX: https://<pbx_host>/api/v1/doc/#section/Authentication/oauth2

• Simple Token (WMS 5.04)

S2S authentication via token for Wildix PBX API significantly increases security and protects your PBX from potential attackers. 

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Simple Token authorization is a simplified method of Wildix PBX API integration via access key (token) that does not expire. 

Documentation is available on your PBX:

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https://<pbx_host>/api/v1/doc

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• OAuth 2.0 (WMS 5.02) 

C2S (client to server) authorization provides the safe use of APIs for integrations without session cookies and without using basic authentication.

Documentation is available on your PBX: https://<pbx_host>/api/v1/doc/#section/Authentication/oauth2

• Simple Token (WMS 5.04)

Simple Token authorization is a simplified method of Wildix PBX API integration via access key (token) that does not expire. 

Documentation is available on your PBX: https://<pbx_host>/api/v1/doc/#section/Authentication/Token

Analytics

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Calendars

Enable integration with Google Calendar. Refer to the guide How to set up and use Google Calendar integration for more information.

Features

Manage such PBX Features as:

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/#section/Authentication/Token

Analytics

Enable x-caracal ACD Stats. Refer to x-caracal Guide for detailed information.

Callback URLs

Callback URLs allow opening Zoho CRM or other CRM systems upon receiving or placing a call and pass parameters (static parameters or supported variables).

Refer to How to set up web application integration via Popup URL for detailed information.

Verify certificate (optional)

You can enable the validity verification of the CRM server. Enter your credentials for basic authentication.

Features

Manage such PBX Features as:

• Cloud Analytics (available from WMS 6.03.20230630.3): enables events sending/ data gathering for Cloud Analytics (CDR-View 2.0) in Collaboration and x-bees. Starting from WMS v. 6.06.20240530.1, it is activated by default on all types of PBXs. Also, enabled Cloud Analytics is required for Webhook integration (for more information, check the document How to set up Webhook integration).
  
  

  Note
  Note: If sending of the events was enabled and then disabled, the old data is still stored in the data base. For the old data be removed, a ticket to customer care has to be opened. On versions prior to WMS v. 6.06.20240530.1, Cloud Analytics is enabled by default if a PBX or whole WMS Network are running in the Cloud.

  
  

  In case of a standalone Virtual/ Hardware PBX, or if there is a mix of Cloud and Virtual/ Hardware PBXs in a WMS Network, Cloud Analytics should be enabled manually by admin.

  
  

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• Collaboration call control (available from WMS 6.03.20230630.3): enables Call control mode for Collaboration. By default, only 1 active Collaboration session is permitted. However, there is an option to allow the second Collaboration tab – in Call Control mode. This can be used, for example, for media devices when connecting via remote desktop. The option is particularly practical for teams4Wildix integration. Once the feature is activated, an additional option appears on the Collaboration login window – Call Control only.
  

  Note
  Use case: User can set "Call control only" mode to be automatically enabled by adding a parameter in the URI (useful when it is needed to share the link among all employees or bookmark the page) How-to: add ?sip=no to PBX domain name ->  https://pbxname.wildixin.com/collaboration/?sip=no

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• to allow the second Collaboration tab – in Call Control mode. This can be used, for example, for media devices when connecting via remote desktop. The option is particularly practical for teams4Wildix integration. Once the feature is activated, an additional option appears on the Collaboration login window – Call Control only.
  
  

  Note
  Use case: User can set "Call control only" mode to be automatically enabled by adding a parameter in the URI (useful when it is needed to share the link among all employees or bookmark the page) How-to: add ?sip=no to PBX domain name ->  https://pbxname.wildixin.com/collaboration/?sip=no

  
  

• Location-based multi-factor authentication (available from WMS 6.04.20231020.2): enables location-based MFA on the PBX, which uses users' location (determined by the IP address) to confirm their identity. If the IP address appears to be from an unfamiliar location, users need to confirm the IP address via email. Read more in the documentation: Security Policy at Wildix
  

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Security

CORS

Configure domain whitelist to protect PBX from cross-site request forgery (CSRF) attacks.

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Refer to Active Directory Single Sign-On for detailed description.

System

Network (Hardware, Virtual PBX)

Set up the network parameters based on the selected network scenario: you can keep the data and voice networks separated or shared.

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If you modify the DNS server, click Apply DNS service to apply the new parameters.

HTTP proxy client (Hardware, Virtual PBX)

Allows you to enter the data for connection to a proxy server.

Parameters:

• Enable HTTP proxy for Support VPN: this option allows you to activate remote support and connection to Wildix server in case HTTP proxy is used
• Proxy host: IP address of the proxy server
• Port: listening port of the proxy server
• Proxy authentication method: authentication method used by server (None, Basic, NTLM)
• Login: user name (if required by authentication method)
• Password: password (if required by authentication method)

LDAP server

Set up connection to LDAP server. This feature allows you to use a PBX as an LDAP server for users sync.

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• Enable external connections to LDAP: enables access for external connections to the PBX
• Allowed host(s): security parameter allowing access only to the subnets entered here (e.g.: 192.168.0.0/24, 10.0.0.0/8); when using Overlay solution, enter here the IP of the Overlay Core
• Password: allows you to set up a password for connection to the server

DHCP server (Hardware, Virtual PBX)

If the chosen network scenario uses the service of the DHCP server of the PBX, make sure that the options of the service are enabled with the correct settings.

DHCP server is integrated for auto provisioning of supported devices. It’s possible to enable the server for the initial configuration of the devices and successively disable it, otherwise, enable the parameter Deny unknown clients.

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• To delete a lease, click - button
• To set up this IP address as static, click Edit button
• To release the previously assigned addresses, click Purge leases button

SMTP client

Enable the PBX to send notifications of the new voicemails, missed calls, chat requests, call recordings, faxes, etc.

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Note
Note:  in case you are having problems setting up SMTP client with Google account, proceed as below: Enable 2-Step Verification in your Google account settings (account settings of the user to access the server): Add Apps password (appears only after you set up 2-Step Verification) Use this apps password for authentication in SMTP client. Insert it in the Password field

FAX/SMS server

Allows you to enable Mail2Fax and Mail2SMS services and specify the general parameters for FAX/SMS management.

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• Send a copy of sent and received faxes and sent SMS to this e-mail: this option allows you to enter an email address to which all the incoming and outgoing faxes are saved
• Standard SMS header: allows you to enter the header for SMS messages sent by PBX
• Remote PBX (for SMS sending): allows you to select the PBX in WMS Network to send SMS messages
• Fax delivery notification: allows you to enable fax delivery confirmation notification

• Curl SMS send enabled: enable this option for SMS sending via HTTP request without registering GSM media gateway

  Note
  Note: Curl SMS has a higher priority compared to GSM gateway. If the parameter is unavailable or incorrectly configured (incorrect login, password or wrong API request), then the message will be sent via GSM gateway.

  
  

• Curl SMS send: the feature allows sending SMS via CURL request using third-party service or another PBX with a configured GSM trunk (using SMS API). 
  
  

  Note
  Note: Starting from WMS 6.02.20230306.1, in case SMS sent via CURL contains the following characters, they are replaced with a space:  ' (single quote), “ (double quotes), \ (backslash), / (slash).

  To send SMS via third-party service, use the list of of curl command examples and possible variables (click ? button to see the list). For example, curl –request POST \ --url http://www.maitaly.it/maws20/default.asmx/SendSimple? \ d "user=user_name&psw=user_pass&num=(TO_NUMBER)&body={MESSAGE}&idserivce=4&from={FROM_NUMBER}"

  To send SMS via another PBX with a configured GSM trunk, you can use the following request: curl -k -X POST -u user:password --url "http://<PBX_IP_Address>/api/v1/originate/sms" --data-urlencode "number={TO_NUMBER}" --data-urlencode "message={MESSAGE}", where <PBX_IP_Address> is IP address of PBX with a configured GSM trunk

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• Click + to add a new Fax/ SMS server profile
• Enter the following parameters:
  
  • Name: enter the name (identifier)
  • Protocol: select the protocol of communication with your email server (POP3 or IMAP)

  • Auth type: select the preferred authorization type, Basic or OAuth2 (the support of OAuth2 for Fax/SMS Server starts from WMS 6.01.20221019.4). Depending on the chosen type, fill out the following fields:

    a) In case of Basic Auth type:
    
    • Server: settings of your email server to access incoming messages

    • User: email address of user to access to the server
      

      Note
      Note: don't use here an email of a user who must send faxes via Fax2Mail service.

      
      

    • Password: password to access to email address of user specified in the field above
    • Use SSL: enables secure connection to the server (required by some email servers)

    • SSL Certificate check: allows to disable SSL certificate check, e.g. in cases when the mail server uses a self-signed certificate. The parameter is enabled by default.
      

      Note
      Note: The support starts from WMS 6.03.20230630.3.

      
      

    b) In case of OAuth2 authorization type: 
    • Auth provider: choose auth provider (Google or Office 365) -> click Login and perform the login 
  • Dialplan procedure: select the Dialplan procedure to manage faxes sent by users
  • Protection password: security password for MAIL2FAX service
  • Default LOCALSTATION: sender’s fax machine ID, appears at the top of each page of outgoing fax, if not specified the default value “Fax Server” is used
  • Default LOCALHEADER: fax header to identify the sender, appears at the top of each page of outgoing fax, if not specified the default value “Wildix PBX” is used
  • Keep e-mails and faxes on server: enables storing of messages on the server

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For more information about Fax/ SMS Server, read FAX/ SMS Server Quick Admin Guide.

SNMP server (Hardware, Virtual PBX)

Start the SNMP server integrated into the PBX to allow remote monitoring of system resources.

Parameters:

• SNMP Server: enables the access to the SNMP server
• Community: enter the server identifier
• Port: external port of access
• Trusted IP: enter the list of the clients that can connect to the server

Storages (Hardware, Virtual PBX)

Configure a backend to store all the data of the PBX (Voicemail, call records, faxes, CDR, backups, etc).
For an on-premise PBX, the USB drive inserted into the PBX serves as a backend for storing all the data. It is recommended to store the Backups on another USB drive or on a Windows share, to be able to restore the system in case of the primary USB drive’s failure.

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• Type: select NFS/ Windows share
  For NFS:
  • Host: IP address or host name of the server
  • Path: name of the NFS share created at the host
  • Service: select the service to be saved to the NFS share (Call recording/ Voicemail/ Call generation/ Backups/ Faxes/ CDR CSV) 
  For Windows:
  • Host: IP address or host name of the server
  • Path: name of the Windows share created at the host
  • Domain: domain name of the host machine
  • User name: user name to access to the resource
  • Password: password to access to the resource
  • SMB version: select the Server Message Block version 
  • Service: select the service to be saved to the Windows share (Call recording/ Voicemail/ Call generation/ Backups/ Faxes/ CDR CSV) 

NTP server

Synchronize the PBX with an external NTP server.

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• Primary NTP server: enter the primary server address. For example, time1.google.com
• Secondary NTP server: enter the secondary server address. For example, time2.google.com
  
  

Remote syslog

Enable remote syslog for log processing in addition to local syslog.

Refer to the online documentation Remote Syslog Guide for details.

Tools and utilities

Remote support

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The following IP ranges are used by Remote Support server (make sure they don’t collide with your internal network ranges):
172.16.0.0/16
172.20.0.0/16
172.25.0.0/16 

Backup system

Create and download the system backup and set up a scheduled system backup.

You can create the copies of PBX configuration on the Windows share or on the USB storage device (defined in System -> Storages (Hardware, Virtual PBX), otherwise the backup can be created and downloaded directly on your PC.Image Removedcreated and downloaded directly on your PC.

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Starting from WMS 6.05, files are moved from local storage to Company Data Storage (CDS). For more information, read Company Data Storage Flow.

To perform the backup procedure:

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You can set up a scheduled backup to shareFTP, FTP SFTP or email which will be performed daily/ weekly/ monthly.

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Enable one of the options for the scheduled backup:

• Backup to share (Hardware, Virtual PBX):
  •  Perform: enable the system to perform the backup every day/ week/ month

• Backup to FTP: 
  • FTP host

    Protocol: choose FTP or SFTP 
    

    Warning
    Important: Support for backups to FTP will be removed by January 01, 2025. If you are using FTP, you need to reconfigure the settings using SFTP by the mentioned date. SFTP option is available starting from WMS 6.05.20240119.1.

    
    

  • Host: host address of FTP/ SFTP server
  • FTP portPort: enter FTP/ SFTP port
    
  • FTP loginLogin: user name
  • FTP passwordPassword: user password
  • FTP upload Upload directory: directory IP adress address or domain name for uploading of backup files
    
  • Enable passive mode: tick off to enable
    
  • Perform: enable the system to perform the backup every day/ week/ month

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Click Save to save the changes.

Click Perform backup now

Upgrade 

Check if there is a new version available and perform the upgrade.

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Deploy a local upgrade server for Vision/ SuperVision and PRI/ BRI media gateways (starting from WMS v. 5.01.20200508.1) and indicate the server URL to update firmware in cases when devices cannot get it from firmwares.wildix.com server (for example, connection to the server is blocked from the device; PBX doesn't have access to the server). Please contact Wildix Support for details.

Activation / Licences

Activate PBX and Wildix licenses.

Read the guide PBX Licensing and Activation for the information about PBX activation and activation of other licenses. 

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Gold Partners have the option to display their company logo in WMS / Collaboration interface. The logo must be uploaded in WMP -> PBX per user -> click under user name -> select Company Settings. Requirements: file format: JPG, GIF, PNG; image size: 140px x 60px; file size: < 1MB

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Click Renew to update SSL Certificate.

Generate trace

Generate a *.pcap trace which allows you to debug and analyze problems with VoIP traffic.

There are several ways to generate a trace:

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Please find more information on using *.pcap trace generation feature in this Guide on debugging and troubleshooting VoIP problems.

Other

Add custom prompts

Starting from WMS 6.04.20230731.1 3, it is possible to upload custom prompts via WMS -> Sounds:

1. In WMS -> Sounds, add the directory named "custom":

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2. Upload the custom files to the directory

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