This guide provides all the necessary information connecting and using Start (ex WP410), WorkForce, WP480G, WP490G (End Of Life) and WelcomeConsole. Useful links:
Updated: October 2023 Permalink: https://wildix.atlassian.net/wiki/x/ChDOAQ |
Important: WP490G is End Of Life! |
To use WorkForce, PBX must be updated to the latest WMS 4.03 Stable version that includes firmware v. 65.145.0.172. Note that WorkForce is not supported on WMS 3.88 (End Of Life). |
Additionally you can purchase handsets, headsets, EHS adapter, keypad extension, power adapter in WMP cart.
Rear panel:
1 – handset port
Attach the handset using the handset cord.
2 – headset port
Attach the headset (optional; we recommend Wildix Headsets WHS-MONO, WHS-DUO).
3 – Internet port
Connect the phone to the Wildix PoE Switch using Ethernet cable.
4 – PC port
Connect to PC (optional).
5 – AC power jack
If Power Over Ethernet is not used: connect the phone to AC power using an External Power Adapter (check WP datasheet for compatible adapters) and connect the phone’s Internet port (3) to the Internet using Ethernet cable.
6 – Ext port (WP480G/WP490G/ WelcomeConsole)
Used to connect wireless headset adapter WPEHS (WP480G/ WP490G/ WelcomeConsole) / keypad extension module WelcomeConsole-EXT (WP490G/ WelcomeConsole); online guide: Phones Accessories Quick Start Guide.
7 – USB port (WelcomeConsole)
Connect USB Headset (optional, we recommend Mono/ DuoLED, WMP codes: MonoLED, DuoLED).
8 - 2 x USB Type-C ports (WorkForce)
Connect USB Headset (optional, we recommend Mono/ DuoLED, WMP codes: MonoLED, DuoLED) and WorkForce WiFi Dongle (can be purchased as a HWaaS item).
Note: for provisioning of Start, Workforce, WelcomeConsole, WP4X0, read WMS Start Guide. |
Start (ex WP410): attach the stand to the phone (desk mounting) or hang the phone on the wall (without attaching the stand).
Recommendations for Start wall mounting:
Example:
WorkForce, WP480G / WP490G / WelcomeConsole: attach the stand to the phone (desk mounting); for wall mounting (WorkForce, WP480G only), use wall mount bracket (article can be purchased separately, code: WallMount for WP480G; WorkForce-WallMount for WorkForce)
WorkForce, WP480G wall mount bracket:
Note: keypad instruction for WP410 sept 2016 is equal to Start. |
1 – LED indicator
System administrator can control the behavior of the LED indicator using Provisioning Custom Settings. |
2 – Soft keys
Used to confirm different operations indicated on the screen above the corresponding soft keys.
On the idle screen soft keys provide access to phone’s menus: History; Phonebook; Features; Menu:
3 – Navigation keys
Use Navigation keys to select and the central key to confirm different menu options; Use Navigation keys to move between the pages of BLF keys
4 – BLF / function keys
Monitor users and features
5 – Speaker key
Press to place a call / answer a call in speaker mode or press during a call to switch between speaker / handset mode
6 – Volume keys
Use to adjust the audio volume (during a call), the ringer volume (in the standby mode or while receiving an incoming call), the speaker volume (in the speaker mode)
7 – Headset key
Press to place a call / answer a call in headset mode (when headset is connected) or press during a call to switch between speaker / headset / handset mode
8 – Mute key
Press during a call to disable / enable the microphone
9 – Redial key
Press twice to redial the last called number
10 – Voicemail key
Access Voicemail graphical menu (long press on Start / WP480G 2016)
11 – Quick DND key
Long press enables / disables “Do not disturb”
12 – Phonebook key
Press to access the PBX shared phonebooks
Note: phonebooks must be set up by the PBX administrator on WMS side. |
13 – Transfer key
Dial 99 from the phone (“Login” feature code) and follow the audio instructions:
To enter special characters (%, ^, &, etc), press the star key (*)
Note: A phone will be blocked in case of invalid entering of a password: 5 attempts - 30 seconds, 10 attempts - 30 seconds, every next - 60 seconds. |
Example: if user password is 4Ag7$Zl@, then you have to dial 4247*
Dial 1 to use this phone
After a few seconds, extension is displayed on the phone’s screen; the phone is now assigned and can be used to make and receive calls.
If you perform logout via Feature Code 99 on a phone, you are automatically logged out of all the phones phones assigned to your account. To change the behavior, use Custom Dialplan variable "MULTILOGIN_SUPPORT=yes", consult Custom Global Dialplan Variables List for details. |
Before starting
Icon | Explanation |
---|---|
IP obtaining is in progress | |
Under provisioning | |
Provisioned and ready to be assigned |
User statuses
Icon | Explanation |
---|---|
Online | |
Away | |
Reachable by phone (user is not connected to Collaboration/ x-bees but has an active device) | |
DND (Do Not Disturb) |
Call related icons
Icon | Explanation |
---|---|
Incoming call | |
Call in progress | |
Missed call | |
Outgoing call | |
Call on hold | |
Muted microphone | |
Speaker activated | |
Connected headset | |
Call is established via Opus codec | |
Call is established via SRTP | |
Voicemail |
Other icons and labels
Icon | Explanation |
---|---|
Silent mode activated | |
CFN:destination number/ voicemail -> Call Forwarding activated |
Icon | Explanation |
---|---|
IP obtaining is in progress | |
Under provisioning | |
Provisioned and ready to be assigned | |
Online | |
Away | |
DND | |
Incoming call | |
Call in progress | |
Missed call | |
Outgoing call | |
Call on hold | |
Muted microphone | |
Speaker activated | |
Connected headset | |
Call is established via SRTP | |
Voicemail | |
Silent mode activated | |
CFN:destination number/ voicemail -> Call Forwarding activated |
BLF / Function keys allow you to monitor users and features, make a call, transfer a call, pick up a call, park a call, change status of features.
BLF / Function keys must be set by user in Collaboration Settings -> Function keys or by PBX administrator via WMS. Detailed information on setting Function keys: Collaboration - User Guide.
For WP490 with extension module/ WelcomeConsole, you can additionally set up up to 40 BLF keys on each extension module (up to 3 modules are supported). Detailed information: Phones Accessories Quick Start Guide.
Note: To use the keypad extension, add "Exp module" BLF key after having added 20 keys. |
Start supports up to 4 BLF keys distributed on 2 pages, WorkForce and WP480G supports up to 16 BLF keys distributed on 2 pages, WP490G supports up to 30 BLF keys distributed on two pages, WelcomeConsole supports up to 60 Function keys including extension module. Refer to Appendix 1 - BLF keys for detailed information on BLF key distribution for each phone.
List of function keys:
Send DTMF: press to send DTMF tone
List of supported features/ actions:
monitor call status (incoming call/ active call); additionally you can see who is calling and enable a beep or a ringtone when a monitored colleague receives an incoming call (details in Collaboration - User Guide)
https://youtube.com/embed/Jr0cAIhgWT0 |
<iframe src="https://youtube.com/embed/Jr0cAIhgWT0" width="560" height="315" frameborder="0" allowfullscreen="allowfullscreen"></iframe> |
monitor user status (available/ DND/ away) (available with min. Essential license)
https://youtube.com/embed/YLRFD_et0L8 |
<iframe src="https://youtube.com/embed/YLRFD_et0L8" width="560" height="315" frameborder="0" allowfullscreen="allowfullscreen"></iframe> |
Video:
https://youtube.com/embed/09xs1e_a1CY |
<iframe src="https://youtube.com/embed/09xs1e_a1CY" width="560" height="315" frameborder="0" allowfullscreen="allowfullscreen"></iframe> |
More details in the guide: How to implement the Parking feature.
It is possible to log into Call groups as a dynamic user via "Contact center" BLF on VoIP phones. Detailed information can be found in Call distribution in Call groups Guide.
https://youtube.com/embed/E8LXvjZS4V4 |
<iframe src="https://youtube.com/embed/E8LXvjZS4V4" width="560" height="315" frameborder="0" allowfullscreen="allowfullscreen"></iframe> |
Allows you to change the Caller number and name for internal and external outgoing/ incoming calls. Detailed information can be found in Identities Feature guide.
Video:
https://youtube.com/embed/rKI0KY9AZgg |
<iframe src="https://youtube.com/embed/rKI0KY9AZgg" width="560" height="315" frameborder="0" allowfullscreen="allowfullscreen"></iframe> |
Important: The feature is supported only on WorkForce, WP480G/WP490G 2017 and WelcomeConsole. It works only for users of the same PBX! |
Shared voicemail
Shared voicemail feature allows you to monitor and listen to voicemail messages of other users via a configured "Voicemail" Function key. The feature is disabled by default. To enable it, PBX admin must add ACL ability "Can" - "See voicemail" - "Group". After that, Function key can be configured in WMS (Users -> Edit preferences -> Settings -> Function keys) or Collaboration (Settings -> Function keys).
When a monitored user receives a new voicemail message, LED indicator becomes steady blue. You can listen to / delete / dial a user who left the message.
Note: ACL restrictions "Can/ cannot" - "Use Voicemail" and “Can/ cannot” - “View group” have higher priority than “Can/ cannot” - “See Voicemail”. Read ACL rules & Call classes management Guide for details. Well-known issue: in failover scenario (TCP / 443), BLF subscription is sent only once. |
Call Group notifications manager
Call Group notification manager feature allows users to view missed calls and voicemails notifications for specific Call groups. Follow the Guide How to set up the Call Group notifications manager feature to check the setup.
Starting from WMS 6.01.20221019.4, it is possible to configure BLF key Prefix, which allows to add a certain predefined value to a dialled phone number or BLF on WorkForce and WelcomeConsole. To learn more about the feature, check out documentation How to Configure BLF type Prefix and the video tutorial below.
Video:
https://www.youtube.com/watch?v=ZR9a1vsw5CA |
<div class="container"> <div class="video"> <iframe width="560" height="315" src="https://www.youtube.com/embed/ZR9a1vsw5CA" frameborder="0" gesture="media" allow="encrypted-media" allowfullscreen></iframe> </div> </div> |
Notes:
|
Call from Phonebook:
Note: in Colleagues phonebook users are displayed with their realtime status (available / offline / busy / incoming call / absent / dnd). Refer to this chapter for detailed information. |
Call from History
Call via BLF Keys
Lift the handset or press the Speaker key.
Answer a second incoming call
Press Answer Soft key.
Note: it is possible to receive more than one call at a time, in case "Call Waiting" feature is enabled in Collaboration Settings -> Features. |
Mute the ring of an incoming call without answering
Press Silence Soft key.
Forward a call without answering
Decline a call
Press Reject Soft key.
If you have several calls on hold: use Navigation keys to select the call, then press Resume.
Make a second call:
Transfer without notifying the person who receives the call transfer:
Blind transfer via BLF keys:
Prerequisite: BLF key "Colleague" or "Call group" with "Direct Transfer" option enabled must be configured: Read the Collaboration User Guide (Settings -> Function Keys) for more information about setting BLF keys. |
Transfer with notification to the person who receives the transfer:
Attended transfer to Phonebook contact / contact from Call history:
Attended transfer via BLF keys:
Prerequisite: BLF key "Colleague" or "Call group" ("Direct Transfer" option disabled) must be configured: Read the Collaboration User Guide (Settings -> Function Keys) for more information about setting BLF keys. |
Press Split Soft key to split the two calls or hang up to end the conference.
Note: Only users with certain permissions can record calls; to enable the option, the PBX admin must add ACL ability "Can use" - "Personal recording" (WMS -> Users -> Groups). |
Pick up a ringing call
Note: Only users with certain permissions can pick up calls; to enable the option, the PBX admin must add ACL ability "Can" - "Call Pickup" (WMS -> Users -> Groups). |
See who is calling
Note: Only users with certain permissions can see who is calling other users; to enable the option, the PBX admin must add ACL ability "Can" - "View calls of users" (WMS -> Users -> Groups). |
You see who is calling and receive an audio notification when there is an incoming call:
Note: It is possible to configure a ringtone to be played instead of a standard audio notification (a beep). To enable the feature, add "MelodyBLF=yes" to the file /rw2/etc/provision.conf. More details: Provisioning Custom Settings. |
Demo video
https://www.youtube.com/embed/Jr0cAIhgWT0?rel=0 |
<div class="container"> <div class="video"> <iframe width="560" height="315" src="https://www.youtube.com/embed/Jr0cAIhgWT0?rel=0" frameborder="0" gesture="media" allow="encrypted-media" allowfullscreen></iframe> </div> </div> |
Note: Detailed information about the parking feature can be found here: How to implement the Parking feature. |
Prerequisite: BLF key "Park Location" must be configured. |
Call intrusion and Intercom features are available for users with certain permissions (ACL abilities "Can" - "Intrusion" / "Intercom"). Check Feature Codes Admin Guide for more information.
Select the message and press Play Soft key to listen to the message; press Info Soft key for more information (Name, Number, Date, Duration) and then Delete to delete the message
Note: Voicemail messages can be forwarded to multiple users. Consult Forward a Voicemail to another user. |
Useful links:
|
It is possible to enable PIN protection by adding ACL ability "Cannot use" - "Voicemail without pin code".
Note: This ACL restriction is present by default for the USA and Canada. |
Demo video
https://youtu.be/cXA_bYVyvIw |
<div class="container"> <div class="video"> <iframe width="560" height="315" src="https://www.youtube.com/embed/cXA_bYVyvIw?rel=0" frameborder="0" gesture="media" allow="encrypted-media" allowfullscreen></iframe> </div> </div> |
Presence statuses of colleagues can be monitored directly via BLF keys on WorkForce, WP480/ 490 r3 and WelcomeConsole.
Requirement:
|
The following colleague statutes can be monitored:
Note: if a colleague doesn't have a registered device, no icon is displayed. |
You can also monitor full presence status of users in Phonebook (available only for users with Essential license or higher):
Press Phoneb Soft key or Phonebook Key
Press Filter Soft key and select a phonebook
It possible to monitor the following colleague statuses via Phonebook:
For reset and recovery of Wildix Phones 2015-2017, refer to Reset and Recovery of VoIP Phones Manual.
You can set custom parameters to change different settings. For example, enable sidetone or display detailed hangup reasons. Consult Provisioning Custom Settings for details.
These parameters allow changing various settings in config files, for example, enable Direct SDES-SRTP. Refer to Custom config parameters List for details.
For VLAN configuration over DHCP 176 option, refer to DHCP Server in WMS Settings Guide.
Note: BLF keys are set up by a user via Collaboration or by PBX administrator via WMS. Refer to the section Function keys of Collaboration User Guide for more information. |
16 BLF keys (2 pages) for WorkForce (use Navigation keys to move between the pages):
17 BLF keys (3 pages) for WP480G 2016 (use Navigation keys to move between the pages):
Note: keys 4-7 are not displayed on the screen of the Page 1, however they can be used for Speed Dial. |
18 BLF keys (2 pages) for WP490G 2016 (use Navigation keys to move between the pages):
Note: keys 9-18 are duplicated on the Page 2. |
Note: this operation must be made by the system administrator! |
In case you have problems with your phone, please contact the PBX administrator.
Press Featur. Soft key from the standby mode to access the menu. This menu allows you to change call features for each type of call (Internal / External / Whitelist / Blacklist) based on user status (available / DND / away):
Note: call features are synced between all the devices of a user and can be also set from Collaboration / WMS / Vision/SuperVision / iOS/Android app. |
Status: Available / DND / Away
Note: all the features below are applied only for the selected user status. |
Call type: Internal / External/ Blacklist / Whitelist
Note: all the features below are applied only for the selected call class. |
forced: On / Off - enable / disable forwarding of all calls
Note: When Call forwarding is activated for all calls for internal or external call class, CFN label (Call Forwarding Number) indicating the destination (extension number/ external number/ Voicemail) and the arrow icon is displayed on the screen; in case call forwarding of both internal and external call class is activated, call forwarding number for internal calls is displayed on the screen. |
You can set the destination for each type of call forwarding: enter the phone number or the value VOICEMAIL.
Mobility: On / Off - if enabled, after a timeout, incoming calls are routed also to your mobility extension number; phone number and timeout can be specified in Collaboration Settings
Ring Tone: select the ringtone
To access Phone Settings, press Menu soft key from idle:
Backlight settings: set the backlight level of the screen and select the timeout (min - 20 sec, max - 1 hour or Always On) after which the phone's screen should turn off
Note: The backlight settings of WelcomeConsole-EXT extension module are synced with WelcomeConsole/ WP490G 2016-2017. |
Audio settings: adjust Talk, Tone, Mic, Key, Ring Volume,
Headset Ring Mode: allows you to decide whether ringtone should be played via Headset or via Handsfree when Headset is connected
Handsfree sound input: allows you to select the active microphone in handsfree mode when the handset is lifted (either handset's microphone or phone's microphone)
Note: It is possible to forbid access to Network and Autoprovision settings by adding ACL rule "Cannot use - Advanced phone settings menu". Consult the documentation: ACL rules and Call classes management Guide. |
Supported Headsets
Wildix Headsets compatible with Start, WelcomeConsole, WorkForce, WP4X0: monaural (WHS-MONO), binaural (WHS-DUO), bluetooth (WHS-BT), Mono/ DuoLED Wired, Mono/ DuoLED Bluetooth Wireless.
For detailed information, read the guide: Phones Accessories Quick Start Guide.
Third-party headsets integrated with Wildix: Wildix Compatible Headsets - Jabra, Plantronics, EPOS Sennheiser, JPL, Axtel, Orosound.