| Info |
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Update repository: rel60 In case of automatic upgrade, make sure to specify the current repository. Link for sharing: https://wildix.atlassian.net/wiki/x/AQDIAw |
| Note |
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Requirements:
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| Warning |
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Important: in case of wrong WMS Network configuration, upgrade to the next major WMS version is blocked in oder to avoid issues with calls. To be able to upgrade to the next major WMS version, e.g. from WMS 5 to WMS 6, WMS Network has to be configured correctly, matching the licences ordered on WMP Note: PBX can still upgrade within the same major WMS version |
| Warning |
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Important: Starting from WMS 6.05, in case of Hardware or Virtual PBX, it is necessary to grant access for the PBX to the hosts wps.wildix.com and firmwares-cdn.wildix.com via port 443. For Cloud PBX no changes are needed. This is required in the view of the new logic of firmware upgrade of WP phones and gateways (WMS-18357). |
| Warning |
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Important: CDR-View reaches end of life on December 31, 2024. Its functionality is substituted by Cloud Analytics (CDR-View 2.0) in Collaboration and CDR-View 2.0 Liveboard in x-bees. Check out documentation for more details: Cloud Analytics (CDR-View 2.0) in Collaboration, CDR-View in x-bees |
| Note |
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API admin user authentication: It is recommended to use PHP HTTP client library for S2S authentication: https://github.com/Wildix/s2s-client-php API documentation: https://<pbx_host>/api/v1/doc/#section/Authentication |
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| Info |
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Update repository: rel60 In case of automatic upgrade, make sure to specify the current repository. Link for sharing: https://wildix.atlassian.net/wiki/x/AQDIAw |
| Note |
|---|
Requirements:
|
| Warning |
|---|
Important: in case of wrong WMS Network configuration, upgrade to the next major WMS version is blocked in oder to avoid issues with calls. To be able to upgrade to the next major WMS version, e.g. from WMS 5 to WMS 6, WMS Network has to be configured correctly, matching the licences ordered on WMP Note: PBX can still upgrade within the same major WMS version |
| Warning |
|---|
Important: Starting from WMS 6.05, in case of Hardware or Virtual PBX, it is necessary to grant access for the PBX to the hosts wps.wildix.com and firmwares-cdn.wildix.com via port 443. For Cloud PBX no changes are needed. This is required in the view of the new logic of firmware upgrade of WP phones and gateways (WMS-18357). |
| Warning |
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Important: CDR-View reaches end of life on December 31, 2024. Its functionality is substituted by Cloud Analytics (CDR-View 2.0) in Collaboration and CDR-View 2.0 Liveboard in x-bees. Check out documentation for more details: Cloud Analytics (CDR-View 2.0) in Collaboration, CDR-View in x-bees |
| Note |
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API admin user authentication: It is recommended to use PHP HTTP client library for S2S authentication: https://github.com/Wildix/s2s-client-php API documentation: https://<pbx_host>/api/v1/doc/#section/Authentication |
| Note |
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Note: Automatic upgrades are performed from the repository used for manual upgrade. Weekly automatic upgrade is enabled by default. |
| Note |
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Starting from June 18, WMS 6.06.20240613.1 upgrade becomes gradually available in different countries/ regions, according to the schedule below:
*Note: PBX is considered as "related to a certain country", based on the Wildix sales manager assigned to the Partner, and not based on the physical location of the system or the customer. |
WMS Stable Release Candidate Hotfix Date: 19.06.2024
Fix
[WMS-20355] - sys: fixed a rare issue of no audio/ one-way audio during an incoming call from some VoIP providers, after upgrade to WMS 6.06
WMS Stable Release Candidate Hotfix Date: 17.06.2024
Fix
[WAIR-172] - dev: fixed an issue with W-AIR Basic / Basic2 handsets, in which after an incoming call to a call group was picked up by another user, the handset display froze with an incoming call, without ringing
New W-AIR Basic / W-AIR Basic2 handsets firmware v. 740B100.
WMS Stable Release Candidate 6.06.20240613.1 Hotfix Date: 14.06.2024
Fix
[WMS-20219] - col: fixed an issue in which right click didn’t work on the Voicemail dialog of missed calls Call group notifications Manager
WMS Stable Hotfix Date: 12.06.2024
Fix
[WMS-20382] - sys: fixed PBX Engine error on Cloud PBX which could lead to such issue as active call drops, after upgrade to WMS 6.06.20240530.1
WMS Stable Release Candidate 6.06.20240606.1 Date: 06.06.2024
| Warning |
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Important: This version will be available only for PBXs related to the countries according to the schedule (see above)! |
Improvements
[WMS-19514] - col: added a new option in Collaboration Settings -> Web Phone tab which allows to avoid a rare issue when there was no audio during the first call after PC restart
How-to:
- Go to Settings -> Web Phone tab
- Enable the option “Relay candidates only”
When enabled, the option switches the user to WebRTC relay (TCP) candidates configuration. By default, the feature is disabled.
To enable the option for all PBX users, add the following parameter to /rw2/etc/env.custom.ini file:
COLLABORATION_WEBRTC_RELAYCANDIDATESONLY=true
[WMS-20199] - wms: changed the logic so that icons and buttons are stored locally on the PBX, to avoid an issue when after upgrade to WMS 6.06 Collaboration and WMS icons and buttons were not loaded because of company security policy
Fixes
[WMS-19851] - col: fixed UI issue in which after release of the new Collaboration design it wasn’t possible to click on the scrollbar with custom statuses and the dropdown menu closed
[WMS-20065] - dev: fixed an issue with data logging in which RTPengige produced “allocate memory error” in kernel mode
[WMS-20102] - wms: fixed an issue in which it wasn't possible to set up Dialplan report in Diagnostics Hub
[WMS-20122] - col: fixed an issue in which after Collaboration redesign it wasn’t possible to hide call dialog window by clicking on the handset icon during a call
[WMS-20133] - wms: fixed an issue in which creating reports in Diagnostics Hub resulted in empty archives
[WMS-20197] - col: fixed an issue in which there was no call control pop-up in Collaboration in case of using Attendant Console, configured via Web CRM
[WMS-20207] - sys: fixed an occasional issue in which Speech-to-Text feature didn’t work correctly in case of a large system with a big amount of concurrent calls
Firmwares
[WMS-19618] - dev: W-AIR firmware v. 530b1300 for Multicell W-AIR Bases (W-AIR Base Sync Plus and W-AIR Base) in a mixed network, which includes fixes of the following issues:
- It wasn’t possible to make calls in some cases due to insufficient resources error
- Base stations lost connection and had to be rebooted
WMS Stable 6.06.20240530.1 Hotfix Date: 30.05.2024
Improvement
[WMS-18691] - sys: updated the logic so that Cloud Analytics is enabled by default on all types of PBXs
Fix
[WMS-20256] - col: fixed an issue in which icons in Collaboration header cannot be displayed after the latest Google Chrome update
Important: The problem is caused by changes in Google Chrome policy. WMS 5 systems are affected too. To get the fix, WMS 5 PBXs have to be updated.
WMS Stable 6.06.20240528.1 Hotfix Date: 29.05.2024
Improvement
[WMS-20195] - col: made improvements to Collaboration header for better user experience:
...
WMS Stable Hotfix Date: 07.05.2024
Fix
[WMS-20094] - wms: fixed an issue in which there was no audio in case of direct RTP between WP R2 phones after upgrade to WMS 6.06
WMS Stable 6.06.20240503.2 Hotfix Date: 03.05.2024
Fixes
[WMS-19927] - sys: fixed an issue with SIP Proxy which could lead to impossibility of making a call
...
Requirement:
Make sure assigning x-hoppers headsets to users via speech-to-text is enabled. For this, add following parameter to the /etc/systemd/system/pbx-data-engine.service.d/override.conf file:
--xhop_voice_login true
For instructions on how to enable the feature, see the following documentation: x-hoppers Admin Guide(find the section “Enable user verification by voice”)
[WMS-18869] - wms: added the display of battery level of W-AIR headsets and W-AIR devices firmware version on the WMS -> Devices -> W-AIR Devices page
In case a headset is charging, the relevant icon is displayed next to the battery level indication.
Also, added the possibility to sort data in the table.
[WMS-18870] - ca: added the Cost column to CDR-View 2.0 report, which displays cost for external calls
[WMS-19064] - wms: added support for Zoho Bigin integration with Wildix PBX
Documentation:Zoho Bigin integration with Wildix PBX
[WMS-19253] - wms: added statistics of CDS space usage in WMS
How-to:
- Go to WMS -> PBX -> Call and chat history -> CDS tab
The tab displays the total number of space used and a bar graph visualises the space distribution between backups, recordings, voicemail and free space.
Note: The statistics is available for root admin only.
Documentation: WMS Settings Menu - Admin Guide
[WMS-19271] - col: added support of the Arabic language in Collaboration Note: The mobile app remains in English.
Improvements
[WMS-18253] - x-hop: added possibility to edit x-hoppers theft alerts (remove camera ID, IP address and group ID, as well as add a message header) which are sent in case of x-hoppers integration with Veesion, when suspicious behaviour is detected in a store
How-to:
Add the following parameters to the /rw2/etc/pbx/x-hoppers.json file:
a) To remove camera IP, camera ID and group ID:
- "remove_camera_ip": true,
- "remove_camera_id": true,
- "remove_group_id": true,
By default, the values are false and camera IP, ID and group ID are displayed in the theft alert.
b) To add message header:
- "xbees_message_header": "header text"
Documentation: x-hoppers integration with Veesion
[WMS-18622] - wda: improved the logic of Ring and Wait Time metrics in Cloud Analytics (CDR-View 2.0) to provide more accurate data
- Ring time reflects the time when an agent is being called. In case of a call group, if at least 1 available agent is called, it is considered ring time. If there are no available members in the call group, it is considered wait time.
- Wait time consists of time spent in IVR, listening to announcements, in queue while no agents are available, and time when the call was put on hold.
[WMS-18729] - wms: updated user import from Office365 by adding possibility to enable user match via both extension and email
How-to:
- When importing from Microsoft 365, in WMS -> Users -> Import -> Backend: Office365, at the bottom of the Import screen enable the checkbox “Merge users by matching Email and Extension“.
- When enabled, user import is performed based on the match of extension and email rather than ID only.
Documentation: Import of Contacts and Users - Admin Guide
[WMS-18886] - col: made improvements to the Two-way SMS feature:
- Extended the list of countries that support Two-way SMS via CLASSOUND with Belgium, Italy, Sweden, Poland, Netherlands, Denmark, France, Austria
- Removed the option of attaching files in 2-way SMS chats in Collaboration
[WMS-18922] - dev: added possibility to configure FXS to recognize pulse dialing to avoid an issue when phones using pulse dialing only could not make calls
How-to:
Add the following parameter to the /rw2/etc/provision.conf file, indicating the MAC address of the necessary FXS devices and minimum and maximum flash hook time:
Example: UseFlashHookTime={"9C750430060a": {"min": 150,"max": 400},"9C71153200DC": {"min": 300,"max": 500}}
- You can set as many devices as you need.
- The minimum time is 60.
- The maximum time is 1500.
- Minimum time cannot be bigger than the maximum time.
Documentation: Custom config parameters List
[WMS-19020] - wms: updated the default DND settings of a newly added user, so that “Reject all calls” option is disabled and “Call Forward All” to Voicemail is enabled
[WMS-19053] - sys: made improvements to the API endpoint api/v1/Dialplan/CallGroups/<id>/stat, so that it displays real time statistics (disabled 10 second cache)
[WMS-19108] - col: performed redesign of Collaboration header, which includes the following changes:
- Updated the icons design
- Moved the button for choosing a device to the left of the Search field
- Moved settings under User profile
[WMS-19148] - col: added the ability to view user presence status while performing search in Collaboration
[WMS-19247] - wms: updated the behaviour of Wizywebinar button in Collaboration so that Wizywebinar opens in a new window, to avoid an issue when Wizywebinar required authorization after trying to open it
[WMS-19357] - sys: changed the service used for sending push notifications from push.wildix.com to notifications.wildix.com
[WMS-19361] - x-hop: added possibility for x-hoppers user to mute the broadcast
How-to:
- Double-press the Call button.
By default, audio from the broadcast gets muted for 60 seconds. To unmute the broadcast before the 60-second timeout, double-press the Call button again.
[WMS-19513] - col: added possibility to use attendant console inside Collaboration, without opening a separate browser tab
How-to:
- Go to Collaboration Settings -> Personal -> Web CRM -> enter the attendant console URL and save the settings.
- The attendant console URL: https://pbx-domain/collaboration/attendant_console.html, where “pbx-domain” should be replaced with your PBX domain.
- Once added to Web CRM, the attendant console gets available on the Web CRM tab in Collaboration.
Note:
- As long as the attendant console is opened by re-using the Web-CRM flow, it is not possible to use both Web CRM for its original purpose, and the attendant console at the same time.
- The option “Open attendant console” is not removed from “Other” menu in Collaboration if attendant console is added to Web CRM.
[WMS-19669] - wms: added Diagnostics Hub feature to WMS, which simplifies the process of log/ data collection
How-to:
- To access the functionality, go to WMS -> press Diagnostics Hub on the left side menu.
- Diagnostics Hub opens in a separate browser tab, where you can find the following sections:
- Dashboard: overview of the PBX, including public IP, disk space usage, CPU & RAM usage, number of active calls, number of registered users
- Utilities: provides access to different tools which help to maintain and support your PBX (Authorization Data, Voicemail Audit, Callweaver Errors, Active Device, Push Subscription, Call Group Membership, Email test, DID Generator, etc.)
- Autotrace: allows to set up specific logging on a system and enable additional tools (e.g. Authorization logging, Presence logging, MTR, Ping utility, etc.)
- Autotraces Files: stores all autotrace files
- Reports: stores all user reports created within Autotrace
- Support Bible: includes the list of commands for Linux, Callweaver, Dialplan and Manuals section with links to the most popular Wildix Guides.
See documentation for more information: Diagnostics Hub: Features & Utilities
Fixes
[WMS-17104] - col: fixed an issue in which there was no audio during the first call after PC restart in some rare cases
[WMS-18008] - android: fixed a rare issue in which a call that was hung up in Collaboration mobile app on Android, was still running on the PBX side
[WMS-18081] - wms: fixed an issue in which it wasn’t possible to copy data from the Devices table in WMS if the PBX was accessed via http
Also, added possibility to view device password by clicking on the eye icon in the Password column
[WMS-18259] - col: fixed an issue in which custom avatar set for a phonebook contact was not displayed in Collaboration
[WMS-18304] - col: fixed an issue of incorrect display of unread messages after relogin to Collaboration
[WMS-18433] - sys: fixed an issue in which it was impossible to send SMS from Client PBX in WMS Network
[WMS-18686] - dev: fixed an occasional issue with some carriers in which there was no audio after around 15 min of an active call
[WMS-18861] - сol: fixed an issue in which there was no video in an outgoing call from Collaboration to 2N Intercom doorphone, with 2N Intercom firmware 2.30.2.39.7 or higher
[WMS-18882] - wms: fixed an issue in which it was impossible to call using Dialplan app “Trunk group” if the trunk name contained a space
[WMS-18913] - wms: fixed an issue in which it was impossible to create a sound record file in WMS -> Sounds -> Record, if the file name contained an underscore
[WMS-18919] - col: fixed an issue in which Post-It note sent to another user was displayed on the sender side if the sender had a second Collaboration tab (in Call control only mode) opened
[WMS-18926] - sys: fixed an issue of PBX Engine crash in some cases
[WMS-18988] - sys: fixed an issue in which SMS delivery confirmation was not sent if multiple DaySaver gateways were configured to send SMS
[WMS-19008] - wda: fixed an issue in which tags were not displayed correctly in Cloud Analytics (CDR-View 2.0) in some cases
[WMS-19038] - sys: fixed an issue in which user status was displayed as unavailable in x-caracal, which didn’t correspond to their actual status in Collaboration
[WMS-19058] - wms: fixed an issue in which subject of the email message about missed calls was not translated (e.g. email body was in Italian, and the subject was in English)
[WMS-19076] - int: fixed an issue, in which after ending a call in Zoho integration, “Dialed number is busy” notification was displayed
[WMS-19084] - x-ca: fixed an issue in which x-caracal report displayed agents that didn’t belong to the selected queue when “All” agents filter was applied
[WMS-19131] - sys: fixed a rare issue where the mechanism designed to prevent infinite call forwarding loops was not functioning correctly
[WMS-19186] - sys: fixed an issue in which the first member in dynamic Call group could not see missed calls in History if Call Group notifications manager was not configured
[WMS-19189] - sys: fixed a rare issue in which there was no audio during a call
[WMS-19221] - dev: fixed an issue in which CFN label wasn’t displayed on WorkForce display in case of configuring external calls forwarding via the WorkForce menu
[WMS-19222] - col: fixed an issue in which unread message counter appeared and shortly disappeared when the Chat tab in Collaboration was not active and user received a new message after upgrade to WMS Beta 6.06
[WMS-19245] - dev: fixed an issue in which an icon for a recorded call file was missing in CDR-View, in case Record call application with option “b” was set in Dialplan and Predictive Dialer was used
[WMS-19298] - wms: fixed an issue in which contact blacklisting didn’t work properly if there was CLASSOUND license on the PBX
[WMS-19310] - col: fixed an issue in which user cannot answer a call from Collaboration if multiple devices are used and call timeout is greater than 60s
[WMS-19311] - wms: fixed an error which sometimes occurred when trying to set time zone in WMS
[WMS-19313] - col: fixed an issue in which messages in a group chat were not visible after refreshing the page
[WMS-19326] - ca: fixed an issue in which tags set via Collaboration during a call were not displayed in CDR-View 2.0
[WMS-19359] - wms: fixed an issue in which tags were missing in Collaboration in case of a call back call
[WMS-19370] - sys: fixed an issue with the Transcription feature for US region
[WMS-19415] - sys: fixed an issue in which opening a new voicemail or missed call notification removed another entry in the voicemail list in some cases when voicemail box contained a big number of messages
[WMS-19430] - wms: fixed an issue where an incorrect notification indicating the availability of firmware updates was displayed for Hybrid W-AIR Networks
[WMS-19443] - wms: fixed an issue in which Zoho features (e.g. Click to dial and Call control) didn’t work for some users
[WMS-19472] - col: fixed an issue in which user couldn’t leave a call group if they previously dynamically joined it via Contact Center Function key on a WP phone
[WMS-19484] - sys: fixed an issue in which contact sync from Office 365 stopped working due to token expiration and relogin to Office 365 account was required Note: In case Office 365 sync stopped working and relogin wasn’t performed before the WMS update, you need to relogin to Office 365 account after the upgrade.
[WMS-19486] - sys: fixed an issue in which user status on BLF Colleague key on WP phone was displayed as green (Available) instead of blue (Reachable by phone) for users not connected to Collaboration but having an active device
[WMS-19507] - wms: fixed an issue in which incorrect icons (headset instead of a handset) were displayed for W-AIR devices in WMS -> Users page
[WMS-19621] - sys: fixed an issue in which PBX sent the same email multiple times in some cases
[WMS-19625] - wms: fixed an issue in which W-AIR device didn’t ring in case of using two devices, Collaboration and W-AIR device, and if only G729 codec was used for the incoming call
[WMS-19695] - wms: fixed an issue of Internal server error when using some API endpoints
[WMS-19985] - wms: removed some incorrect options in user's language selector in WMS
New Firmware
New W-AIR firmware v 0730b0001
[WMS-19252] - dev: new W-AIR firmware v 0730b0001 which includes the following fixes and improvements:
- Added possibility to hang up a call in retail mode (x-hoppers), by double-clicking on the AUX button
- Improved the logic so that parameters for retail mode (x-hoppers) are set on headsets automatically, once connected to the base station with the relevant configuration
- Fixed an issue when it wasn’t possible to select Phonebook in Central directory on W-AIR Office handset
- Fixed an issue in which duration timers of first and second calls appeared
- Fixed an issue in which W-AIR Basic2 handset displayed duration timer for the first and second call legs after call continuity was requested, instead of displaying the timer for the second call only
- Resolved an issue in which the Central Directory was moved to Contacts instead of being displayed as a separate icon on the idle screen or in the handset menu
- Fixed an issue in which after upgrade to firmware v. 670b1 there were multiple SyncMgrRelayPacket messages in logs which could affect base stations performance
Important:
- The default password for accessing W-AIR web admin panel changed from “admin” to “Wildixwair”, starting from v 0730b0100 firmware and higher.
- Old repeaters are not supported. For old repeaters to work, you need to add the following parameter to the /rw2/etc/provision.conf file:
SupportObsoleteRepeater = yes
The default value is “no”. When the parameter is enabled, the base stations automatically switch to the previous firmware on which the old repeaters are supported.
To see the difference between old and new repeaters, check out this document: How to Identify Obsolete Wildix Repeaters
WMS Stable 6.05.20240306.4 Hotfix Date: 06.03.2024
Fixes
[WMS-19461] - col: fixed an issue in which after logout from Collaboration user status didn’t change to Away in some cases if Web Push was enabled
[WMS-19483] - wms: improved the logic of Company Data Storage to avoid an issue of potential data loss which could occur in some rare cases during initial feature activation
WMS Stable 6.05.20240301.1 Date: 01.03.2024
Fixes
[WMS-19246] - col: fixed an issue in which Web device was unavailable in Collaboration in some cases
...
[WMS-19424] - col: fixed an issue in which it wasn’t possible to answer an incoming call in Collaboration in case of G729 codec and starting from Google Chrome version 122
WMS Stable 6.05.20240209.1 Hotfix Date: 09.02.2024
Fix
[WMS-19060] - dev: made some improvements for provisioning of WP R5 phones
WMS Stable 6.05.20240207.1 Hotfix Date: 07.02.2024
Fix
[WMS-18578] - col: fixed an issue in which agent became unavailable after hanging up a call with Sennheiser IMPACT 5000 series headset
[WMS-19228] - sys: fixed an issue in which it was impossible to provision some WP phones due to MAC addresses not in range
WMS Stable 6.05.20240202.1 Hotfix Date: 02.02.2024
Fixes
[WMS-18990] - sys: fixed a rare issue in which there was no audio during a call after upgrade
[WMS-18994] - sys: improved the logic of clearing voicemail box of a hotel room upon check in/ out, to ensure custom statuses are also removed after checkout
WMS Stable 6.05.20240129.1 Hotfix Date: 30.01.2024
Fix
[WMS-19091] - sys: fixed an issue of high load on PBX with a big amount of call recordings after upgrade
WMS Stable 6.05.20240119.1 Date: 24.01.2024
New Features
[WMS-16922] - wda: added possibility to sync user presence status from Collaboration / x-bees to Microsoft Teams
Notes:
- Cloud Analytics should be activated in WMS -> PBX -> Features
- Any other calendar integrations (Google Calendar or Microsoft 365) should be deactivated, otherwise Microsoft Teams presence sync won't work
Important: If you have previously activated Microsoft Teams Presence, you need to reactivate it for 2-way presence sync
How-to:
- Go to WMS -> PBX -> Integrations -> Cloud integrations
- Click Microsoft Teams Presence
- Click Install
- Log in to your Microsoft account
Once your user status is changed in Collaboration/ x-bees, it is automatically aligned in Microsoft Teams
Documentation: teams4Wildix - integration of Microsoft Teams with Wildix PBX - Documentation
[WMS-17696] - dev: added support for new WP R5 phones (Start R5, WelcomeConsole R5, WorkForce R5, and ForcePro R5)
- Added Wildix BLF icons on the new phones, different icons for different kinds of BLF keys (e.g. Prefix, Speed dial, DTMF, etc.)
- Implemented support for BLF Contact center
- Added new icons for the connected WP R5 devices in the user's list in WMS
- Added WP R5 phones to the device selection list
- Introduced AES 256 encryption for both signalling and media
- Improved call management dialog (except for Start phone), which allows to easily switch between active calls
Documentation: Wildix VoIP Phones 5 User Guide, VoIP Phones Datasheet - Start, WorkForce, ForcePro, WelcomeConsole, Vision, SuperVision
[WMS-18658] - x-hop: added possibility to enable the logic of assigning x-hoppers headsets to users via speech-to-text, by taking the headset from the charger and pronouncing the user name
The feature is disabled by default. To enable, add the following parameter to the /etc/systemd/system/pbx-data-engine.service.d/override.conf file:
--xhop_voice_login true
When enabled, each time the headset is placed into the charger, it gets unassigned. When a user lifts the headset from the charger:
1. The user is asked to say their name
2. The user should pronounce the name and surname
3. The system looks for the user and assigns the headset to the user
Important: For the feature to start working on the headsets, follow one of the following procedures:
a) After enabling the feature, when using the headsets for the first time, users need to lift the headsets from the charger -> place into the charger -> lift from the charger again.
b) Alternatively, before performing the upgrade and activating the feature, unassign headsets via WMS (Devices -> choose device and click Assign to user -> in the Extension field, choose “unknown”). Then, when users lift the headsets from the charger, they need to press the Call button first.
Improvements
[WMS-17660] - sys: made updates to ensure more accurate and complete data in the MOS (the Mean Opinion Score) column in Cloud Analytics (CDR-View2.0)
[WMS-18076] - wms: added possibility to export and import timetables
How-to:
- To export a timetable, go to WMS -> Dialplan -> Timetable / Switch, choose the timetable(s) you want to export and click Export.
- To import a timetable, click Import -> choose the file with the timetable and load it. In case the imported timetable has the same name as the existing one, the existing timetable is overwritten with the imported timetable.
[WMS-18225] - wms: added a new API endpoint that provides possibility to download recordings in case of using Cloud storage New API endpoint:
GET /pbx/recordings/
The API endpoint returns the list of recordings, in the descending order from the newest to oldest.
Note:
- Available for root admin only.
- In case of WMS Network, the API endpoint returns recordings across the entire WMS Network, rather than a specific PBX.
API documentation can be accessed via PBX and by the link:
https://www.wildix.com/wp-content/wms-api/
[WMS-18237] - wms: made improvements to the WMS -> PBX -> Integrations section by renaming the tab Calendars / x-bees into Cloud integrations
[WMS-18328] - sys: updated the logic so that Company data storage is activated by default for Cloud PBXs
- With the update, all backups and recordings are automatically uploaded to data storage. Local copies of call recordings are available on the local disk of PBX for 7 days.
- For detailed information about Company Data Storage Procedure, please refer to the following documentation: Company Data Storage Flow
[WMS-18357] - dev: moved all devices’ firmwares from PBX to CDN (content distribution network), which allows to free up space on the PBX
When the PBX gets firmware, local cache is created. If there are multiple devices of the same model, the firmware is downloaded only once.
- No changes required for Cloud PBX
- For HW/ VM: grant access to wps.wildix.com and firmwares-cdn.wildix.com via port 443
[WMS-18373] - col: added notification about CDR-View going end of life on December 31 2024 and prompting to use the new version, CDR-View 2.0, which is displayed when opening CDR-View or refreshing the page
[WMS-18396] - wms: added possibility to remove user avatar when deleting user data
How-to:
- Go to WMS -> Users
- Choose user or a group of users and click Delete (-)
- Select Remove user avatar and click Delete
[WMS-18545] - wms: added possibility to use SFTP for scheduled backups
How-to:
- Go to WMS -> Tool and utilities -> Backup system -> Scheduled backups tab
- In the Protocol field, choose SFTP
- Complete the necessary fields and click Save
Note: Support for backups to FTP will be removed by January 01, 2025. Customers using FTP need to reconfigure the settings using SFTP by the mentioned date.
[WMS-18814] - dev: increased the number of DECT handsets that can be connected to a single W-AIR Network to 500 handsets
Fixes
[WMS-17127] - sys: fixed an issue of high CPU usage by tproxyd service in some cases
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[WP-291] - dev: added the display of extension and user name in SNMP responses on WelcomeConsole and WP480GR3 phones, in case of enabled SNMP on the devices
WMS Stable 6.04.20240104.1 Hotfix Date: 05.01.2024
Fix
[WMS-18872] wizy: fixed an issue when it was impossible to connect to a conference on Wizyconf Station due to the lack of an authorization session on PBX
WMS Stable 6.04.20231221.1 Hotfix Date: 22.12.2023
Fix
[WMS-18817] - dev: rolled back W-AIR LifeSaver firmware from 670b1 to 650b201due to some issues found, in which:
- Handset language settings could not be saved.
- After enabling No movement alarm, when there was an incoming call, the handset stopped ringing too quick, before the call was answered.
- Man down alarm was not triggered in some cases, when No movement alarm was enabled and pre-alarm delay was set to a value different from 0.
WMS Stable 6.04.20231220.3 Date: 21.12.2023
Improvements
[WMS-18549] - col: made updates to ensure smooth work of Collaboration conferences when Google Chrome ends support of third-party cookies
[WMS-18552] - col: in the view of Google Chrome upcoming plans to end support of third-party cookies, updated the logic to avoid issues with Collaboration authorization inside MS Teams
Fixes
[WMS-18210] - wms: fixed an issue in which settings for user import from Zoho were lost after closing the Import window
[WMS-18327] - dev: fixed an issue in which some old WP phones could not download custom ring tone and caller image in some cases if custom secure port was configured on the Hardware/ Virtual PBX, after upgrade to WMS 6.04.20231020.1
[WMS-18498] - col: fixed an issue in which Microsoft 365 Single Sign-On didn’t work if user tried to log into Collaboration inside MS Teams
[WMS-18547] - int: fixed an issue in which Hold button didn’t work in Salesforce integration in case x-bees Web was selected as an active device
[WMS-18597] - sys: fixed an issue when after opening a new voicemail or missed call notification, another entry on the voicemail list was removed in some cases
[WMS-18600] - wms: fixed an issue in which user preferences were ignored by a call transferred from Call group on another PBX in WMS Network (e.g. the call was not sent to the voicemail after the timeout was reached)
[WMS-18604] - wms: fixed an issue with attended transfer via call group, in which caller name was not updated after the transfer was completed
[WMS-18722] - col: fixed an issue in which after logging in to Collaboration with a different user and performing a call via Collaboration extension, the extension tried to perform the call from the previous user
Limitations:
- Collaboration Chrome extension does not currently work with Collaboration in case of a cross domain iFrame (for example in Microsoft Teams)
- Users have to refresh Collaboration before logging in if Collaboration is used in cross domain iFrame (for example in Microsoft Teams)
WMS Stable Hotfix Date: 13.11.2023
Fix
[WMS-18199] - wms: fixed an issue in which there was no call recording attached in email notification if the selected call recording format was mp3, after upgrade to WMS 6.04.20231004.1
WMS Stable Hotfix Date: 02.11.2023
Fix
[WMS-17995] - col: fixed an issue in which PDF file of the sent fax was missing in call history after upgrade to WMS 6.03.20230828.1
WMS Stable Hotfix Date: 30.10.2023
Fix
[WMS-18292] - sys: fixed an issue when calls were not delivered to agents due to PBX engine thinking there was another call (reverted the fix of the ticket [WMS-17499] - sys: fixed an issue in which call group agents received more than one call at a time even though call waiting was disabled)
WMS Stable 6.04.20231020.1 Hotfix Date: 23.10.2023
Fixes
[WMS-18083] - sys: fixed an issue in which dynamic call group members were lost after applying backup
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Note: The settings are applied to all PBX users except for those, who enabled/ disabled Noise suppression in Collaboration settings.
Firmwares
- Rolled back Start, WorkForce, and WelcomeConsole firmwares due to found regression with Low volume on MonoLED/ DuoLED-BT headsets
WMS Stable 6.04.20231012.1 Date: 12.10.2023
New Features
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Documentation: How to configure Departments tree.
Improvements
[WMS-17136] - sys: extended the API endpoint /v1/iOS/Config/ by adding the parameter Country, which includes the code of the country (ISO 3166 standard) where the PBX is located
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Note: With the current update, the response from GET /api/v1/PredictiveDialer/calls contains an array of strings with the value "campaignID" appended to the end of each string.
Fixes
[WMS-14277] - col: fixed an issue in which after muting the microphone and putting the call on hold, the microphone was not muted when the call was resumed
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[WMS-18211] - sys: fixed an issue of PBX engine crash in some rare cases
WMS Stable Hotfix 6.03.20230911.4 Date: 11.09.2023
Fix
Released the changes from [WMS-17486], [WMS-17519], [WMS-17537], that were lost after release of WMS version 6.03.20230828.1
WMS Stable Hotfix 6.03.20230828.1 Date: 28.08.2023
Fix
[WMS-17626] - wms: fixed an issue in which fax delivery status report sent to email didn’t contain PDF file of the sent fax, after upgrade to WMS 6.03
[WMS-17838] - wms: fixed an issue in which some email notifications about received fax were delivered without an attachment after upgrade to WMS 6.03
Stable 6.03.20230816.1 Date: 16.08.2023
Improvement
[WMS-17581] - dev: improved W-AIR provisioning logic so that old W-AIR bases (Small Business, W-AIR Networks, Hybrid W-AIR Networks) get the 670b1 firmware, to avoid an issue of poor audio quality on W-AIR Basic2 handsets
Fixes
[WMS-16476] - x-ca: fixed an issue in which time in Scheduled reports (e.g. in fields Wait time / Ring time) was displayed in seconds only, instead of hh:mm:ss format
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Stable Hotfix Date: 21.07.2023
Fix
[WMS-17598] - ios/android: fixed an issue in which Collaboration app on mobile was not ringing during an incoming call, if the call was made to a call group and the app was in a sleep state
Stable Hotfix Date: 18.07.2023
Fix
[WMS-17583] - dev: fixed an issue when it was not possible to update W-AIR headset firmware
WMS Stable Hotfix 6.03.20230712.2 Date: 13.07.2023
Fixes
[WMS-17486] - col: fixed an issue in which it was not possible to select Web as an active device in Collaboration in case of teams4Wildix (Mode 2) integration, after WMS upgrade to 6.03.20230626.2
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WMS Stable Hotfix 6.03.20230709.1 Date: 10.07.2023
Fix
[WMS-17536] - sys: fixed an issue in which calls were not distributed to call group members after a certain period of time (WMS-13025 was reverted)
Stable 6.03.20230630.3 Date: 04 July 2023
Improvements
[WMS-13300] - sys: added possibility to use user’s language for voice prompts for incoming calls instead of the trunk’s language
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[WMS-17353] - sys: improved Identities feature so that CLASSOUND flat fee is applied to the original caller instead of a single account assigned to DID
Fixes
[WMS-9882] - wms: made some fixes and improvements in WMS:
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Updated package: 6.02.20230511.1
Fix
[WMS-17097] - sys: fixed an issue when it wasn’t possible to edit Dialplan on a newly created Cloud PBX
WMS Stable 6.02.20230510.1 Date: 11 May 2023
Improvements
[WMS-15759] - wms: added custom config parameter that allows to avoid an issue in which WP phones of Call group members continued to ring after the call was answered, which occurred in case of large amount call group member with "Colleague" BLF buttons configured
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When the parameter is enabled, sending PUBLISH messages is skipped.
Fixes
[WMS-16536] - wms: fixed some WMS interface issues in which:
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- “Man down” alarm on W-AIR LifeSaver was not triggered if “No movement” alarm was enabled at the same time and the pre-alarm delay was set to a value other than 0.
- W-AIR LifeSaver handset stopped ringing too fast before the incoming call was answered if “No movement” alarm was enabled and the handset was motionless for some time before the call.
- “No movement” alarm randomly stopped working until the W-AIR LifeSaver handset was rebooted.
- Fixed an issue in which language settings on W-AIR handsets changed to English after handset reboot, after upgrade to firmware v. 0650b2
WMS Stable 6.02.20230328.2 Hotfix Date: 30 March 2023
Fixes
[WMS-16713] - sys: fixed an issue when after some updates on the Zoho CRM side, users having Zoho PhoneBridge Integration with Wildix experienced data loss (call activity in Zoho CRM could not be created)
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WMS Stable Hotfix Date: 24 March 2023
Fixes
[WMS-16621] - wms: fixed an issue in which “403 Forbidden” error was displayed when opening a terminal on Hardware PBX after upgrade to WMS 6.02.20230306.1
[WMS-16647] - wms: fixed an issue in which error message was displayed when adding a new ACL group on Client PBX in WMS Network
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- By default, changing license type is allowed (the ACL rule set to Can - Change license type)
- The ACL rule is available for users with admin rights
Documentation: ACL rules and Call classes management - Admin Guide
[WMS-15424] - sys: added possibility to enable secure connection for sending CDR data to external backend for MySQL
- Documentation: Custom config parameters List (please refer to section Other -> "Enable SSL connection to remote MySQL server")
[WMS-15592] - col: added possibility to create Wildix Conference via Outlook
How-to:
- Click on the button New Wildix Conference on the Home screen
- Enter necessary details, like title and time of the conference
- Both an event in Outlook and Wildix Conference are created. The event description includes the link to Wildix Conference as well as dial-in numbers
- When creating an Appointment in Outlook, you can also add Wildix Conference: just click on the Wildix Conference button next to the Actions section
The support starts from WIService 3.12.
Current limitation:
- In case you have a MS Teams meeting add-in, it is recommended to disable the setting "Add online meeting to all meetings” in Files -> Options -> Calendar -> Add meeting provider
Documentation: Outlook integration for Microsoft Windows.
[WMS-15807] - x-hoppers: added possibility to set up integration with Veesion, which allows to detect theft in retail stores in real time
- Documentation: x-hoppers integration with Veesion
[WMS-16297] - wms: extended functionality of API endpoint /api/v1/iOS/Config/ by adding a new feature, that allows to configure which numbers dialled via mobile Collaboration app should be automatically forwarded to native dialler
How-to:
- Add the following parameter to /rw2/etc/env.custom.ini file:COLLABORATION_MOBILE_DIRECT_CALL=xxx,yyy
where xxx, yyy are the extensions/ numbers, calls to which are automatically forwarded to the native dialler. By default, the field is empty.
Notes:
- The support starts from Android Collaboration app v. 5.11; iOS Collaboration app v. 8.11
- API request GET /api/v1/ios/config/ returns all env-parameters in the property env
Documentation: Custom config parameters List.
Improvements
[WMS-12048] - wms: added possibility to configure trusted IP list in WMS
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- added progress bar in case of deleting multiple groups
- updated design of 'Edit admin permissions' modal window
Note: Also, the following API endpoints have been extended:
- GET /api/v1/PBX/AclGroups/ - for each record, an array of "adminRules" has been added, which is required for editing admin permissions. The array may be empty
- GET /api/v1/PBX/AclGroups/Rules - added a list of all rules for admin permissions, named "adminList"
- PUT /api/v1/PBX/AclGroups/<id> - this endpoint can now edit admin permissions
[WMS-15061] - sys: improved system security
[WMS-15149] - wms: made UI/ UX improvements and updated design of WMS interface:
- The top menu was moved to the left sidebar
- The sidebar menu has two states: standard and small (collapsed); for small screens (less than 1099px), the sidebar is always small
- Added information about user at the top (avatar, role, name)
- Improved confirmation (reset, reboot, shut down)
- Improved frontend (rendering) performance and backend performance (for some APIs)
- Extended sound dialog (added new engine - neural TTS)
- Added new API for backups
- Improve visualization and rendering for backups page
- Improved visualization and rendering for WMS network page (Virtual/ Hardware PBXs)
- Improved visualization and rendering for hotel integration
- Improved visualization and rendering for debug page
- Improved visualization for ‘Generate call' dialog
- Improved blacklist behaviour and users registration check
- Fixed an issue with impossibility to remove partner logo
- Minor bug fixes
Documentation: WMS Start Guide - English
[WMS-15439] - sys: increased the maximum number of characters allowed to be send in SMS via Collaboration up to 670 symbols
- Note: Sending SMS using SMS API allows the same number of characters
Documentation: Collaboration User Guide.
[WMS-15494] - col: added Catalan to the supported languages in Collaboration
How-to:
- In Collaboration, go to Settings -> Personal -> Language
- Choose Catalan
Or, the language can be chosen via WMS -> Users -> Edit user -> Language
[WMS-15517] - x-ca: to optimise system performance, improved the logic so that x-caracal tab in browser is paused after 10 minutes of inactivity
[WMS-15536] - sys: for USA and Canada, CLASSOUND license now includes Worldwide Phonebook (CNAM) lookup option which features number detection; Worldwide Phonebook (CNAM) is no longer available in the Premium License
[WMS-15692] - wms: made some improvements on the Dialplan page:
- On the Edit dialplan rule window, added buttons Expand all and Collapse all, which allow to see all entries in a glance and make navigation among dialplan entries easier
- Note: The buttons are greyed out if there are no entries to expand or collapse correspondingly
- Added comment field next to number which gives possibility to add comments to Dialplan entries
- Note: Only letters, digits, and space are allowed in this field. The field is not mandatory and can be left empty
[WMS-15733] - sys: improved the logic so that root partition is automatically increased on Hardware PBXs depending on the disk size
[WMS-15744] - wms: improved the upgrade logic to fix an issue in which Hardware PBX could not upgrade from WMS 5 to WMS 6 because of lack of space
[WMS-15752] - sys: changed codec priority in SIP Trunk configurations, enforcing alaw, ulaw codecs to be used on top of g729, for improved audio quality
- Note: The change will be applied only for new trunks, or after resaving the current trunk
[WMS-15960] - wms: added possibility to import custom fields and language when importing users from Google
How-to:
- To activate the possibility, admin needs to enable the checkbox “Access to custom fields (admin view)” on the Import from Google screen in WMS
- The following fields were added:
- language
- Custom_* (the * character stands for the name of the custom field)
[WMS-16165] - wms: added possibility to prioritize calls to a user belonging to different call groups by the longest waiting time
How-to:
- Add the following global Dialplan variable in WMS -> Dialplan -> General Settings -> Set dialplan variables: PRIORITIZE_MULTIPLE_QUEUES_LONGEST_WAITING_ANSWER=yes
- By default, the feature is disabled
- When the functionality is on, agent receives a call from the queue that has the longest waiting time and next calls are not assigned to another agent until the longest waiting call is answered
Documentation: Custom Global Dialplan Variables List.
[WMS-16171] - sys: made improvements to the welcome message which is sent to a mobile user, by adding PBX domain to the download app link, so that the PBX domain is inserted automatically during login
Note: The support starts from Android app v. 5.11, iOS app v. 8.11.
Fixes
[WMS-10884] - wms: improved accuracy of data grouped by User / Group / Number in CDR-View and fixed issues in which 1) calls from mobility were displayed as external; 2) grouping by user/ group provided misleading data if 2 PBX users participated in a call
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WMS Stable Hotfix Date: 26 January 2023
Fix
W-AIR firmware v. 530b802
[WMS-16066] - dev: rolled back W-AIR firmware v. 0530b9 due to found issue in which W-AIR base stations randomly started to have huge network latency until rebooted, which resulted in such an issue as bad audio during calls
WMS Stable 6.01.20230123.2 Date: 23 January 2023
Improvements
[WMS-15278] - wms: added additional fields (extensionAttribute1-15) to import of users from Office 365, that allow to sync Custom attributes
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https://www.wildix.com/wp-content/wms-api/
Fixes
[WMS-15448] - col: fixed an issue in which user got fax delivery error when sending fax from Send fax window in Collaboration, though the fax was sent successfully
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WMS Stable Hotfix Date: 19 December 2022
Updated package: 6.01.20221122.1
Fix
[WMS-15910] - sys: fixed a vulnerability issue with Server-side request forgery (SSRF) via the component ZohoClient.php in the WMS
- Note: WMS 6.01 PBXs automatically received this fix so upgrade to this version is not required.
WMS Stable Version 6.01.20221122.1 Date: 28.11.2022
Improvements
[WMS-14150] - dev: improved provisioning logic to handle upgrades of mixed W-AIR networks, which include both new (SyncPlus and Small Business R2) bases and bases that are end of life (W-AIR and Small Business R1)
[WMS-14430] - sys: added support of Basque language on WP phones
[WMS-14797] - x-ca: added display of user presence status message in x-caracal Realtime and Agent reports
[WMS-14867] - sys: improved security of how web passwords are stored
Note: Web password is encrypted when:
- old backup is applied
- users are uploaded from CSV file
- an old user on a running system has unencrypted password
[WMS-15545] - sys: added sound package with system sounds in Basque language
The package is available in WMS -> Settings -> PBX -> Language and region -> Sounds packages
[WMS-15598] - sys: added a new provisioning parameter for x-hoppers headsets that allows controlling silent charging setting
Requirements:
- W-AIR firmware starting from v 650b2
- Activated x-hoppers
How-to:
Add the following parameter with one of the values to the [wildixair] section of /rw2/etc/provision.conf file:
WairSilentcharging = on | off | deactivated
- on: only LED indication while charging
- off: normal mode with LED indication and audio while charging
- deactivated: headset is disconnected and can’t receive calls while charging
By default, silent charging is set to On.
[WMS-15659] - wms: added a new API endpoint that allows to set presence for multiple users at once
PUT /api/v1/pbx/presence/ - lets to set status (dnd/away), status message, and till what time the status is set for the specified extensions
Note: Available only for administrators
API documentation can be accessed via PBX and by the link:
https://www.wildix.com/wp-content/wms-api/
Fixes
[WMS-13043] - wms: added possibility to sync presence status between PBXs in WMS Network
[WMS-14649] - col: fixed an issue in which it wasn’t possible to see incoming video stream from 2N intercom during an outgoing call, after upgrade to Chrome 103
[WMS-15266] - sys: fixed an issue in which auto upgrade of Hardware PBXs could not be started due to lack of space at /var/log/ directory
[WMS-15640] - wms: fixed an issue with presence sync between PBXs in WMS Network when using Microsoft 365 calendar integration
[WMS-15673] - wms: fixed an issue in which pop-up messages were not visualised in WMS if admin used French language and the WMS network was not aligned with licences on the PBX
[WMS-15686] - sys: fixed an issue in which emails with 2FA code were not sent after PBX upgrade to WMS 6.01
[WMS-15710] - wms: fixed an issue in which SIP Proxy didn’t start after reboot, after upgrade to WMS 6.01
New Firmware
New W-AIR firmware v 650b2
| Warning |
|---|
Important: Starting from the current version, all further W-AIR firmwares will be released only for W-AIR Sync Plus and W-AIR Small Business R2 bases. |
[WMS-15276] - dev: retail mode is now automatically enabled on x-hoppers headsets if x-hoppers is activated on a PBX
The following settings are pre-configured:
- Retail Mode: On
- Audio feedback: Voice
- Silent charging: On
- Silent mode: Off
Documentation: https://wildix.atlassian.net/wiki/x/QB-OAQ.
WMS Stable Version 6.01.20221019.4 Date: 24.10.2022
New Features
[WMS-12489] - wms: added possibility to choose which user data (personal data, voicemails, etc.) has to be deleted
How-to:
- Go to WMS -> Users
- Choose user or a group of users -> click delete (-)
- Select data to be deleted -> click Ok
The list of options you can choose from:
- Personal data (avatar, mobile phone, email, new passwords)
- Voicemails
- Voicemail greetings
- Calls (history, records, faxes)
- Chat history
- Phonebooks
- Call group member
- Missed call manager
- Paging group member
- Applications (s2s, simple token)
- Unassign devices
If you want to delete user and all their data, tick off the option “User with all data”
Notes:
- Updated API endpoint DELETE /PBX/Colleagues/{id}/ with the new parameters
- Removed API endpoint for multiple user deletion DELETE /PBX/Colleagues/{ids}/
API documentation can be accessed via PBX and by the link:https://www.wildix.com/wp-content/wms-api/.
[WMS-13627] - sys: added possibility to set up backend for storing chat and call history (CDR) on Cloud PBXs
How-to:
- Go to WMS -> Settings -> PBX -> Call and chat history
- Configure backend: proceed to MySQL/ MSSQL/ Sqlite tab -> enter the necessary data -> click Save
- Go to Settings tab -> select the configured backend in the CDR-backend field -> click Save
Documentation: WMS Settings Menu - Admin Guide.
[WMS-14162] - dev: added possibility to modify sound volume (RX and TX gain levels) on FXS r3 media gateways via custom provisioning settings
How-to:
- Add the following parameters to [wildixfxs2] section in /rw2/etc/provision.conf file:
RXgain= -10-10
TXgain= -10-10
By default, RX gain is -2 dB, TX gain is 0 dB.
Documentation: Provisioning Custom Settings
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- To extend the limit of voicemails (by default, the maximum number is 100), change the value of following parameter in the /etc/callweaver/voicemail-custom.conf file:
maxmsg=200
Where 200 is the desired number of allowed voicemails.
Note: Maximum value is 9999
Documentation: Custom config parameters List
[WMS-14242] - sys: added an option to allow calls from users that have the same public IP address as a static trunk
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- The following values are allowed: +0..9*# a-z A-Z
- WelcomeConsole extension module is also supported
- BLF Prefix doesn’t work for phonebook calls
- BLF Prefix is not displayed on Fn keys tab in Collaboration
Improvements
[WMS-9003] - wms: made some fixes and improvements on the Dialplan page in WMS:
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[WMS-15054] - sys: for improved security, closed Port 53 for public networks on Hardware / Virtual PBXs
Fixes
[WMS-10889] - col: fixed an issue in which shared reports in CDR-View had incorrect tags (instead of the tags selected by user who initially created the report)
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