Page Comparison

Introduction

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User interface for access to UC&C, completely web-based and accessible via the browser; requires at least Essential license. Additionally, you can download mobile apps for iOS/ Android from App store / Google play market.

WMP

Accessible at https://my.wildix.com/. Wildix PBXs should connect to the WMP server for:

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More information on Wildix licensing and licenses activation:https://confluence.wildix.com/x/twM8AQ. PBX Licensing and Activation.

Useful links:

• Tech Wizards FB group (please add yourself to the group): https://www.facebook.com/groups/wildixtechwizards/

• Official website: www.wildix.com

• WMP (activation, licenses, orders, tickets): https://my.wildix.com/

• Tech news: https://www.wildix.com/new-releases-and-updates/

• eLearning platform: https://training.wildix.com/

• Blog: https://blog.wildix.com/

• DOCUMENTATION: https://confluencewildix.wildixatlassian.comnet/wiki/home

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Proceed as follows:

1. Connect to WMP using your credentials

2. Go to Customers tab; to create a new PBX, you first need to add a customer (if it does not exist yet); click Add:

   
   

   
   

3. Create a new customer (company): fill in the fields and click Save:

   
   

4. You need to create at least one contact: fill in the fields and click Add:

   
   

   
   

5. Now you can proceed with adding a new PBX: go to PBXs tab: 

   
   

6. You are now under PBXs tab, click + to add a new PBX:

   
   

7. Fill in the fields:

• Model: select WPBX-CLOUD for Cloud / WPBX-VM/HW for Virtual or Hardware

• Region (only for Cloud PBX): select the datacenter region

• Name: PBX domain name by which your PBX is accessible via the browser; in the example provided below, the PBX can be accessed by URL https://elenatest2.wildixin.com

• Expire: select the recurring billing period: monthly / yearly / 5 years / lifetime (lifetime is not available for Cloud PBX)

• PBX-BASIC / UC-Essential / UC-Business / UC-Premium / UC-Wizyconf Room / UC-Wizywebinar / PBX-Service: add the number of users of each profile (more about each profile: https://www.wildix.com/licensing/)

• Storage size and enable Static IP (only for Cloud PBX): increase Cloud instance storage size. For more details, refer to the chapter: Increase storage on Cloud PBX

  Note
  Note: Starting from July 1 2021 onward, all PBXs will get a dynamic IP address by default. If you need to reserve static IP for your Cloud PBX, there are several options: Switch to CLASSOUND to provide a more modern service Ask your provider to switch from the IP-based authentication to the password/login one Buy the storage (If you have previously purchased an extra storage, the IP is reserved)

  
  

• x-caracal: tick the option to activate x-caracal ACD stats service on this PBX. Important: make sure you add at least 10 Business/ Premium + 1 Premium licenses on this PBX to be able to activate x-caracal. More information on how to activate x-caracal on the WMS side: x-caracal documentation. Important: x-caracal is supported only on Cloud or Virtual PBXs, Hardware PBXs are not supported. Make sure you have the min. required WMS version

• MS-PhoneSystem: this is an extension of the teams4Wildix (integration of Microsoft Teams with Wildix PBX). It requires the CLASSOUND service to be activated on the PBX. Important: Make sure you have the min. required WMS version

  

8. Click Add; your PBX has been created:
   

   
   

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• Copy PBX key from WMP:

• Go to the tab PBX per user, select your company, then select the PBX that you have created on step 1

• Click Copy PBX key to clipboard
  
  
  

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• 8 - Info (available only for the admin user!) : click to open monit application that provides the information on the system performance, the current processes, the resources engaged, etc:
  
  
  

• 9 - Generate call: click to perform a test call or an echo test using a selected Dialplan procedure (you must specify the extension in the input field and you can select the Dialplan procedure to follow for this call):

• 10 - Sounds: via this menu you can upload music on hold and ringtones, record the messages for operator (More information in chapter Record and playback audio messages); you can generate audio files using TTS (Text-to-Speech), more information: Wildix Business Intelligence - Artificial Intelligence services
• 11 - Terminal: access to the console (enabled only for the admin user)
• 12 - Debug: click to view the simple
•  log of each call generated on the PBX (More information in chapter Dialplan debug)
• 13 - Reboot / Power Off
• 14 - Logout

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• rel50 / rel40: stable version, it is recommended to upgrade customers PBXs from this source; changelog: WMS Stable Changelog rel50; /wiki/spaces/DOC/pages/30279960
• rel60beta / rel50beta / rel40beta: beta version, available for Wildix Partners for tests in the lab before this version becomes stable; changelog: WMS Beta Changelog rel60beta; WMS Beta Changelog rel50beta; /wiki/spaces/DOC/pages/30279395
  
  

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Detailed information can be found in WMS Settings Menu Guide.

SMTP Client

Go to WMSSettings -> System -> SMTP client.

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To enable FAX/SMS server, proceed as follows:

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• Multisite environment: you need to enable flawless communication between different offices of the company

• Failover / redundancy or load sharing: one PBX is the primary, another PBX is the secondary (backup PBX), which works in idle mode and receives all the updates from the primary PBX; in case of the primary PBX failure, the secondary PBX takes on, ensuring the continuity of the service. In this case all the devices have a double SIP registration (both to the Primary and the Secondary PBX). Read the guide: Failover Guide.

Wildix system supports Hybrid scenarios, where Hardware, Cloud and Virtual PBXs can be connected in the same WMS Network.

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Assign WP4X0 to users

After you have provisioned WP phones, proceed with assigning phones to users.

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To correctly install FXS media gateways and connect analog devices, read Quick Installation Guides:

• W02FXS 2018: https://confluence.wildix.com/x/7wBOAg W02FXS 2018 Quick Installation Guide
• W04FXS 2020: https:/wiki/spaces/confluence.wildix.com/x/FYK5AwDOC/pages/30283991

• W24FXS 2015: https://confluence.wildix.com/x/gwg8AQW24FXS 2015 Quick Installation Guide

After you have provisioned FXS media gateways, proceed with assigning analog ports to users.

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• Go back to WMS -> Devices

• Select the same base station and click Configure / Sync device

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• Put the Headset in the registration mode by pressing Call, Volume+ and Volume- buttons at the same time for more than 5 seconds. The Headset is in subscription mode when the LED indicator blinks with short blue flashes and voice prompt announces “Registering”
• The Headset now connects to the Base Station. When the Headset is subscribed, you will hear voice prompt announcing “Headset subscribed”
  
  

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Assign a W-AIR Headset to user:

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For more information on CDR-View, refer to https://www.wildix.com/monitoring/.

CDR-View User Guide: CDR-View User Guide.

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Supported VoIP trunks with configuration examples: https://manuals.wildix.com/wildix-supported-voip-operators/. List of Wildix Supported VoIP Operators.

Make a test of SIP trunking between 2 PBXs

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• Status column -> green light indicates that the trunk SIP registration is active, hover over it for more information (status of connection to the Wildix system)

• Port X Dialplan column ->  status of Layer 1 and Layer 2 (status of connection to ISDN lines; hover over it for more information)
  
  

To edit the trunk parameters, double-click on the media gateway.

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• Connect antennas to the rear panel of the gateway

• Insert the SIM card to the slot

  Note
  Note: Make sure the PIN code of the SIM card is disabled.

  
  

• Connect the WAN interface of the gateway to the Wildix Switch

• Provision the gateway as described in chapter Provisioning of devices

• Once you have provisioned the gateway, a new trunk automatically appears in the corresponding section in WMS > Trunks -> GSM/UMTS section

• The status is green, which means the media gateway is registered 

  Note
  Important: Status of signal quality is currently not supported!

  
  

• Double click on the trunk to edit the trunk parameters:

• Default Tone: select the country where the trunk is used

• Country Code: select the country where the trunk is used for correct number normalization; select Custom country to manually enter the country code

• Dialplan (main by default): Dialplan procedure used for calls via this trunk

• Number of SIM: called number, which should be present in the Dialplan procedure, used for calls via this trunk; more information on Wildix Dialplan to follow, in chapter Wildix Dialplan

• Enable SMS receiving: enable incoming SMS messages to the SIM card; specify the e-mail address in the field below

• SMS2EMAIL service e-mail: e-mail address used for new messages notifications

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• main (associated to media gateways and VoIP trunks)

• users (associated to users)

• kite (this procedure is dedicated to Kite service, described in chapter Wildix WebRTC Kite)

• classound (this procedure is dedicated to CLASSOUND service, described in How to configure and use CLASSOUND)

You can edit these procedures or add new ones and later on associate them to users, to trunks, or to other Dialplan procedures.

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• Enter a Called number (which can be a phone number, a pattern or the word default):

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• You can add multiple Called numbers to the same Dialplan procedure, click Add number again to add more Called numbers to the same Dialplan procedure:

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• To delete a called number and all the relative Dialplan applications, click - in front of the Called number:

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• pbxfeatures / pbxservices are procedures that are present by default on Wildix PBX for recognition of PBX services and features (including feature codes)

• 90 is the feature code Fax relay; 101 is the fxs user extension number (read more about Feature codes: https://confluence.wildix.com/x/RQU8AQFeature Codes and Pre answer Services Guide) 

DID & DISA

DID and DISA services enable the caller to reach PBX users directly by dialing their extension numbers.

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An example of Kite implementation can be found here: www.wildix.com/contacts.

One of the advantages of Kite is that it’s fully integrated into the Wildix telephony system:

• Chat requests are managed by PBX users via Wildix Collaboration interface

• Audio calls can be answered from any Wildix devices (WP, W-AIR, mobile apps, Collaboration)

• Wildix Kite uses a separate Dialplan which makes it easy to customize the service

• Chat requests and calls from Kite service can be routed to separate call agents or to call groups

Check Documentation: https://confluence.wildix.com/x/xQY8AQWildix WebRTC Kite Admin Guide.

WebRTC-based Wizyconf videoconference

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