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CLASSOUND is a VoIP operator platform provided by Wildix. Web page: https://www.wildix.com/product/classound-international-calling-service/. Created: May 2019 Updated: February 2023 Permalink: https://wildix.atlassian.net/wiki/x/qw-OAQ |
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What is CLASSOUND?
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- DIDs and FreePhone numbers in 100+ countries
- Outbound calls to 200+ countries
- The only one with OPUS (super HD codec)
- Three POPs in USA, Europe and Asia to shorten your RDP traffic path
- The only one encrypted with TLS and SRTP (SRTP coming soon)
- The only one that doesn’t need any configuration - everything is already set up in your PBX
- SMS capability
- CNAM lookup service (Worldwide Phonebook) for the USA and Canada
- Instant Virtual Porting
- E911 Compliance
- STIR/SHAKEN Inbound Verification
Requirements
- Only per-user systems with recurrent subscriptions (no lifetime)
- Min. supported WMS version: 5.0X
Check open ports: CLASSOUND ports
Warning Limitation: max call duration via CLASSOUND is four hours.
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Where to check the pricelist
Follow the steps:
- Go to WMP
- Click Price list in the upper right-hand corner of the screen
- Select the price list type (End User/ Gold/ Silver/ ...) and the format (EXCEL/ PDF)
- Click CLASSOUND button
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Note for the US and Canada: it is possible to request/update CNAM for CLASSOUND DIDs. Refer to Wildix Terms and Conditions, "How to interact with support" section. |
Outgoing calls
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The caller ID number that you send on an outgoing call to CLASSOUND must be a DID number that you own (in other words, you cannot send just ANY NUMBER that you want to send). It is possible to hide the outgoing caller ID using Feature code "Hide number" 92. |
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IMPORTANT: use E.164 (international) number format for outgoing calls. |
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Universal Emergency services calls require the prior configuration. To do it, open a Customer Care ticket on WMP -> select CLASSOUND, details in Wildix Terms and Conditions.
If the service is not configured - calls will be answered with 503 Service Unavailable.
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The solution for the E911 compliance is available for every Wildix device (for non-fixed devices - starting from January 2022), for every system installed in the US that has CLASSOUND service enabled. No additional configuration is required, documentation CLASSOUND E911 Compliance.
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NoteNotes:
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Statistical reports
You can check statistical reports containing detailed information on incoming and outgoing CLASSOUND calls on WMP. Follow the documentation WMP Dashboards.
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