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Info

CLASSOUND is a VoIP operator platform provided by Wildix.

Web page: https://www.wildix.com/product/classound-international-calling-service/.

Created: May 2019

Updated: January February 2023

Permalink: https://wildix.atlassian.net/wiki/x/qw-OAQ

Table of Contents

What is CLASSOUND?

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Requirements

  • Only per-user systems with recurrent subscriptions (no lifetime)
  • Min. supported WMS version: 5.0X
  • Check open ports: CLASSOUND ports

    Warning

    Limitation: max call duration via CLASSOUND is four hours.


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Where to check the pricelist

Follow the steps:

  1. Go to WMP
  2. Click Price list in the upper right-hand corner of the screen
  3. Select the price list type (End User/ Gold/ Silver/ ...) and the format (EXCEL/ PDF) 
  4. Click CLASSOUND button 


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This category follows the same pattern as the previous ones. In addition to the Monthly Flat fee, you’ll have to pay the FreePhone Monthly fee according to the customer’s country. Please note: the price per minute depends on the source of the call (fixed phones, mobile or pay phones).   

For example: If your customer is a company with 500 users and needs a FreePhone DID in Australia, they will pay the Monthly Flat Fee according to their company size, plus the monthly fee for their FreePhone DID and the price-per-minute fee corresponding to the source of the inbound call (fixed phone, mobile or pay phone)price-per-minute fee

  • How will I receive my invoice?

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You should configure the incoming calls for the CLASSOUND trunk in this Dialplan context. Remember that certain Dialplan applications allow jumping to other Dialplan context, so you can configure the CLASSOUND Dialplan to jump to "main" or "users" procedure at some point, if needed.  
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Managing calls 

Note

Note for the US and Canada: it is possible to request/update CNAM for CLASSOUND DIDs. Refer to Wildix Terms and Conditions, "How to interact with support" section.

Outgoing calls 

Note

The caller ID number that you send on an outgoing call to CLASSOUND must be a DID number that you own (in other words, you cannot send just ANY NUMBER that you want to send). It is possible to hide the outgoing caller ID using Feature code "Hide number" 92.


Warning

IMPORTANT: use E.164 (international) number format for outgoing calls.

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  • You can add this phone number as "Office number" in WMS -> Users, and it will be used as Caller Number when outgoing calls are placed from those users:
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  • You can set this phone number as Caller Number explicitly in your Dialplan that manages outgoing calls (by default, users) before routing the call through "classound" trunk:
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  • You can ask Wildix to set a default phone number for this PBX

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Configuration example for Italian numbers


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Configuration example for other numbers

(French numbers are taken as an example): 
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Incoming calls

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The configuration example. 
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Emergency calls

Universal Emergency services calls require the prior configuration. To do it, open a Customer Care ticket on WMP -> select CLASSOUND, details in Wildix Terms and Conditions.

If the service is not configured - calls will be answered with 503 Service Unavailable.

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In order to ensure emergency calls, you need to provide geolocation data per each CLASSOUND DID, consult CLASSOUND EU (E112 ES) Emergency Services Compliance for details.

US/Canada 911 Emergency calls

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The solution for the E911 compliance is available for every Wildix device (for non-fixed devices - starting from January 2022), for every system installed in the US that has CLASSOUND service enabled. No additional configuration is required, documentation CLASSOUND E911 Compliance.

Note

NoteNotes:

  • Calls are guaranteed only in
G711.
  • G71
  • Send ONLY 911 as digits for emergency calls (not +911 or +1911 or 1911)

Statistical reports

You can check statistical reports containing detailed information on incoming and outgoing CLASSOUND calls on WMP. Follow the documentation WMP Dashboards.

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