Page Comparison

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Web 1.59.1.801369 / iOS 1.59.1.203678 / Android 1.59.1.203678 Date: 03.04.2024

Features

[XBS-3612] - web+mobile: added possibility to send 2-way MMS for US/Canada CLASSOUND DIDs

Requirements:

• Activated CLASSOUND
• CLASSOUND DID configured as SMS number for at least one Service (Call group) in WMS (Dialplan -> Call Groups -> edit Call Group -> SMS number). Otherwise, the option “Create SMS conversation“ is not available.
• WMS 6.04.20231020 or higher
• Currently, sending MMS is only available for US and Canada, so both numbers (customer and service number) should be US/ Canadian (starting with +1).

How-to:

1. Click on the + button on the top panel and select Create SMS conversation
2. Enter the recipient's phone number and choose Service
3. Click Create conversation
4. In the conversation you’ve just created, click on the attach icon to the left of the message field and choose the file you want to send

Note:

• You can find the list of supported files on this page: List of Supported File Types for Two-Way MMS
• The allowed number of files that can be sent in a MMS is 10.
• The maximum allowed size of MMS message is 3.5 MB. When adding multiple files, if their total size exceeds the 3.5 MB limit, some of the files are deleted so that the remaining ones are not more than 3.5 MB.
• When sending a text message along with an attachment, the text is sent as an SMS and the attachment as MMS. In this case, the same text limits apply as for SMS: 670 characters.
• In case of sending a text file, the operator transforms the file into text, so the recipient receives an SMS (or several SMS, if the length of the original message is more than 4500 characters).

[XBS-3896] - mobile: added possibility to Mute, Archive, or Mark conversation as read/unread by swiping the conversation to the left on mobile

Improvements

[XBS-3856] - web+mobile: updated the logic so that external contact data (e.g. name, company) from a CRM integration are displayed in x-bees without the need to open Info frame in case of a conversation with one external user

Also, added display of the relevant CRM integration (HubSpot, Salesforce) icon.

Current limitation: x-bees may not update contact information if changes were made outside x-bees, e.g. when updating a contact directly from CRM integration.

[WMS-18622] - wda: improved the logic of Ring and Wait Time metrics in Cloud Analytics (CDR-View 2.0) to provide more accurate data

• Ring time reflects the time when an agent is being called. In case of a call group, if at least 1 available agent is called, it is considered ring time. If there are no available members in the call group, it is considered wait time.
• Wait time consists of time spent in IVR, listening to announcements, in queue while no agents are available, and time when the call was put on hold.

[WMS-19666] - ca: added a new Liveboard “Meeting View” in x-bees, which displays conference analytics, including the date and time of the conference, conference title, duration, number of attendees and attendees list etc.

How-to:

1. Go to Analytics tab in x-bees
2. Find and open the “MeetingView” Liveboard

[WMS-18622] - wda: improved the logic of Ring and Wait Time metrics in CDR-View 2.0 Liveboard to provide more accurate data 

Ring time reflects the time when an agent is being called. In case of a call group, if at least 1 available agent is called, it is considered ring time. If there are no available members in the call group, it is considered wait time. Wait time consists of time spent in IVR, listening to announcements, in queue while no agents are available, and time when the call was put on hold. 

Note: The updated logic is applied starting from WMS Beta 6.06.20240328.1. 

Documentation: CDR-View in x-bees.

x-bees Analytics Date: 28.03.2024

New Feature

[WMS-19666] - ca: added a new Liveboard “Meeting View” in x-bees, which displays conference analytics, including the date and time of the conference, conference title, duration, number of attendees and attendees list etc.

How-to:

1. Go to Analytics tab in x-bees
2. Find and open the “MeetingView” Liveboard

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Documentation: x-bees Web User Guide

Improvements

[XBS-3905] - web+mobile: enabled access to Phonebook integration for x-bees users with x-bees-Basic license

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Web 1.56.1.769874 / iOS 1.56.1.197954 / Android 1.56.1.197954 Date: 15.03.2024

Improvements

[XBS-3763] - web+mobile: made UI improvements of x-bees Settings by updating the Settings icons

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Web 1.55.1.756805 / iOS 1.55.1.195412 / Android 1.55.1.195412 Date: 06.03.2024

Improvements

[XBS-3817] - web: added Dark mode support on web

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Web 1.53.1.741975 / iOS 1.53.1.192083 / Android 1.53.1.192083 Date: 22.02.2024

Improvements

[WMS-18690] - wim: added possibility to enable transcription of calls that are being recorded and get call transcription and summary to email 

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Web 1.52.1.731508 / iOS 1.52.1. / Android 1.52.1. Date: 14.02.2024

Improvements

[XBS-2872] - kite: improved the logic so that when a PBX user tries to create a conversation or schedule a meeting with himself, the relevant error message is displayed

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Web 1.51.1.721500 / iOS 1.51.1.187540 / Android 1.51.1.187540 Date: 07.02.2024

Improvements

[XBS-3639] - int: made improvements to contact name lookup (implemented in ticket XBS-3330), so that when mentioning an external user, instead of an email, the username is displayed (taken from x-bees Client integration on the Info frame)

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Web 1.50.1.710812 / iOS 1.50.1.185339 / Android 1.50.1.185339 Date: 30.01.2024

Improvements

[WMS-18733] - int: added HubSpot and Salesforce integrations to the Ready integrations tab in WMS -> PBX -> Integrations -> Cloud integrations -> x-bees Client integrations

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Web 1.48.1.684166 / iOS 1.48.1. / Android 1.48.1 Date: 11.01.2024

Improvements

[WMS-18744] - wms: made improvements to the iFrame integrations section and HubSpot and Salesforce integrations in WMS:

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Web 1.47.2.677549 / iOS 1.47.2 / Android 1.47.2 Date: 04.01.2024

Improvements

[XBS-3263] - mobile: improved mobile user experience by prompting users to turn on the app notifications

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[XBS-3608] - int: updated iFrame integrations setup process by adding possibility to allow or block access to the integration for certain emails and choose on which platforms the integration should be available

How-to:

• Go to WMS -> PBX -> Integrations -> Cloud integrations -> iFrame integrations
• When adding an integration, enter the necessary user emails into the following fields, if required:
  • field “Make integration available only to”: By default, the integration is available to all users. To make the integration available only to a limited number of users, enter their emails here. You can enter multiple emails separated by commas
  • field “Block user access”: Here you can enter emails of users who should not have access to the integration
• Note: "Block user access" has higher priority, meaning that if both fields are configured, for example, "Make integration available only to=agentA@wildix.com" and "Block user access=agentB@wildix.com", access to the integration will be blocked for agentB@wildix.com, while it will be granted to all other users who are not specifically listed in "Block user access"

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1. Click three dots (More actions) 
2. Press Enable Subtitles

Note:

• By default, Subtitles are disabled. With Subtitles enabled, when participants talk in the conference, the user can see the relevant subtitles at the bottom of the screen.
• To enable Subtitles, Transcription should be turned on. If Transcription is disabled, the Enable subtitles button becomes inactive. 

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[XBS-3519] - mobile: added the new the logic, in which a new conversation is automatically created when receiving an incoming call from an external number / when performing an outgoing call to an external number

Note:

• The conversation is created in case the call was answered.
• When opening the conversation, there is a Call button next to the Conference icon which allows to perform a SIP call from the conversation.
• Service, to/ from which the call was made, is automatically added to the conversation. It is not possible to change the Service.
• In case the Service doesn’t have an SMS number, the message field in the conversation is inactive.
• It is possible to add colleagues to the conversation. If the invited agent calls the external user via the same service, the conversation is reused. Otherwise, a new conversation is created.

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• In case of a WMS v. 6.05.20231215 or lower, Service tag may be missing for conversations created after performing an outgoing call, and a duplicate conversation can be created for the same external phone number in case of a missing Service tag.

Improvements

[XBS-3581] - mobile: improved the logic of assigning a service to make the feature more intuitive and simple

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[XBS-3519] - web: prepared updates for the new the logic, in which a new conversation will be automatically created when receiving an incoming call from an external number / when performing an outgoing call to an external number

Note:

• Due to technical reasons, the feature will become available on 25 December 2023.
• The conversation will be created in case the call was answered.
• When opening the conversation, there will be a Call button next to the Conference icon which allows to perform a SIP call from the conversation.
• Service, to/ from which the call was made, will be automatically added to the conversation. It is not possible to change the Service.
• In case the Service doesn’t have an SMS number, the message field in the conversation will be inactive.
• It is possible to add colleagues to the conversation. If the invited agent calls the external user via the same service, the conversation will be reused. Otherwise, a new conversation will be created.

Limitation: In case of a WMS v. 6.05.20231215 or lower, Service tag can be missing for conversations created after performing an outgoing call, and a duplicate conversation can be created for the same external phone number in case of a missing Service tag.

Improvements

[XBS-3581] - web: improved the logic of assigning a service to make the feature more intuitive and simple

• The user who is added to the conversation at the very beginning and who performs the first reassign is not removed from the conversation. When assigning / reassigning the service, there is Apply button (the button Apply and leave is no longer used).
• Members of a service are removed only after the first assign. On subsequent reassigns, existing members of the conversation are no longer removed.
• Improved services sorting in the Services dropdown, to display services of the PBX the user belongs to at the top of the list.
• Added possibility to add Service without adding or removing members of the conversation. For this, choose Service without selecting an Assignee and click Apply.
• Improved the system message displayed after the first assign.

Fixes

[XBS-3596] - web: fixed an issue in which conversation with an external user had a wrong title and conversation avatar in search results until it was opened

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Web 1.45.1.652594 / iOS 1.45.1.173159 / Android 1.45.1.173159 Date: 14.12.2023

Improvements

[XBS-3040] - mobile: added possibility to manage Sound notifications on conference start in x-bees mobile app

How-to:

1. Go to Settings -> Notifications
2. In the section Sound Notifications, enable/disable the option On conference start

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[XBS-3484] - Ensured x-bees compliance with E911 requirements

Requirements:

• Country code set up in WMS Settings
• Language & Region is +1 (US/ Canada) or user's office number has the prefix +1
• The changes are supported starting from WMS v. 6.05.20231210

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[XBS-3247] - web + mobile: for an easier navigation through group conversations, added the new section Chats in common to a user’s profile on the Info frame, which displays the list of conversations you and the user both participate in

How-to:

• In one-on-one conversation, click on the Info button - > see the section Chats in common.
• In group conversation, open Info frame -> find the relevant user -> click three dots -> View profile -> see the list of chats in common.

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[XBS-3101] - mobile: added possibility for external users to schedule a meeting via x-bees mobile application

How-to:

1. When guest opens an x-bees conversation, there is a Schedule button at the top
2. After pressing Schedule, the Schedule screen opens with the list of scheduled meetings and +Schedule a meeting button
3. Guest can edit the existing meeting or schedule a new one

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HubSpot integration for x-bees Date: 24.11.2023

Improvement

[WMS-17641] - wim: released a new version of HubSpot integration with x-bees (currently in Beta)

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• External members in read-only conversation can view messages, add reactions, add new members to the conversation, but cannot send messages.
• System messages about joining / leaving the conversation are disabled.

Improvements

[WMS-18286] - wizy: added preview of participants’ videos when Tile view mode is enabled inside picture-in-picture view

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x-bees Analytics Date: 10.11.2023

Improvements

[WMS-18334] - wda: added the column Service Number to CDR-View Liveboard which displays a) for an incoming call: the phone number of the trunk a customer called to b) for an outcoming call: the phone number of the trunk via which the outcoming call was made and which is displayed to a customer

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Web 1.41.1.618152 / iOS 1.41.1.165135 / Android 1.41.1.165135 Date: 08.11.2023

Improvements

[XBS-951] - mobile: improved the logic so that x-bees user on mobile is not automatically logged out after x-bees mobile app update, which lead to no push notifications until the app was opened and user performed relogin

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The relevant tags, if available, are displayed under the conversation names.  

Improvements

[XBS-3272] - web+mobile: added possibility to add Service to any existing or new conversation with external users

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• Added possibility to filter report data on CDR-View Liveboard by choosing the necessary filter value right on the report

How-to:

1. Select the item you want to filter data by (e.g. a phone number, internal/ outbound calls, country)
2. Right-click on it and press Filter
3. Have the report filtered  by the selected value

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• In case there is an integration that is not active for a user and requires authorisation, a notification pops up that leads to Settings -> Integrations tab, where the user can activate the integration.
• The Integrations screen includes all connected integrations. Click the Activate button next to the relevant integration and log in.
• The notification is displayed when a user opens Info frame with inactive integrations or uses the search.
• If you do not want the notifications to be displayed, go to Settings -> Integrations -> disable the option Allow notifications.

Documentation: How to manage Client integrations in x-bees

Improvements

[XBS-3256] - web: improved attended transfer feature by adding possibility to put on hold/ resume the call to user whom you want to transfer the call to

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x-bees Analytics Date: 21.09.2023

Improvements

[WMS-18078] - wda: added possibility to download call recordings in CDRView Liveboard 

How-to:

1. Open the Analytics tab in x-bees -> select CDRView X.X (X.X is a version) on the Home or the Liveboards tab
2. On the Data Grid tab, find the column with the sound icon
3. Click on the sound icon next to the relevant call to download the call recording

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For instructions, see documentation: How to set up Webhook integration 

Improvements

[XBS-3042] - web: made improvements to the Transfer feature to simplify attended transfer functionality

How-to:

1. Now, when clicking on the Transfer icon, a dedicated Transfer dialog appears, where you can enter user extension or send the call to your voicemail.
2. Start entering user extension, select the user from the search results below, click on the drop-down icon next to the contact and choose the Voicemail, attended transfer, or blind transfer option.
   Note: If you just click on the contact, attended transfer is performed by default.
3. During an attended transfer, a separate call dialog shows up, with the transfer button at the bottom.

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x-bees Web 1.34.1.559188 / iOS 1.34.1.152393 / Android 1.34.1.152393 Date: 30.08.2023

Improvements

[XBS-3114] - web+mobile: improved the logic of forwarding a message, so that 10 most recent conversations are displayed as initial search results on the forward message modal, for faster and more convenient communication

[XBS-3209] - kite: added possibility to copy widget color from existing widget and apply it to a new one

How-to:

1. When creating a new widget, click the Copy from widget button in the Widget color section
2. Select the widget you want to copy color from

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x-bees Web 1.33.1.552589 / iOS 1.33.1.150859 / Android 1.33.1.150859 Date: 23.08.2023

Improvements

[XBS-2893] - web: added possibility to open x-caracal from x-bees

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• Go to x-bees Analytics
• Under Analytics at the top of the page, click More -> select x-caracal

Note:

• It becomes available starting from WMS 6.04.20230815.1 or higher and once all the requirements are met, check the documentation for details: x-caracal documentation

[XBS-2999] - web+mobile: added possibility to call and chat with existing or new contacts directly from the Search field

How-to:

• Insert or start typing a number/ email/ name into the Search field
• Click Phone or Chat icon to initiate communication
• If existing contacts have several numbers, click Arrow down icon and select a preferred option

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x-bees Analytics Date: 17.08.2023

Improvements

[XBS-3011] - wda: added CDR-View Liveboard to x-bees Analytics

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[WMS-17676] - wizy: added Picture-in-Picture feature to x-bees conferences which lets you to always keep track of what is going on in the conference even if you have to switch to other tabs

Note:

• Currently, only Google Chrome browser is supported.

How-to:

• To use the feature, click three dots (More actions) -> Enable Picture-in-Picture
• When enabled, picture-in-picture always stays on top of your other windows. Hovering the mouse over the picture-in-picture screen, you have the following options:
  • Mute/ unmute
  • Start/ stop video
  • Leave conference
  • Back to tab (returns you to the x-bees tab with the conference and disables the Picture-in-Picture option)
• Also, on the picture-in-picture view, you can see:
  • if microphone of a user is enabled or not
  • raised hands: names of the first three users who raised hands as well as how many more raised hands there are 

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Documentation: x-bees Videoconference

Improvements

[XBS-2835] - web+mobile: improved the logic so that when user email is changed or user is deleted, conversations created by this user are not changed to guest conversations  

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• To enable, proceed to Participants stats -> turn the toggle on next to Display emotions.
• When enabled, the expressions analysis is displayed on the Participants stats screen for users who have camera on. 
• The following expressions are available, with the corresponding colors: neutral (grey), happy (yellow), surprised (violet), sad (blue), fearful (light blue), angry (red), disgusted (green).

Important: Enabling the Display emotions option may increase CPU usage.

Documentation will be updated soon. 

Web 1.29.1.517328, iOS 1.29.1.143231, Android 1.29.1.143231 Date: 12.07.2023

Improvements

[XBS-3090] - widget: added the field with website widget URL to x-bees Settings -> Kite settings -> Website widgets, which allows to copy the link and share it with customers

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[XBS-3112] - web: fixed an issue when customized widget color wasn’t applied to x-bees website widget icon

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Web 1.27.1.508132 / iOS 1.27.1.141073 / Android 1.27.1.141073 Date: 30.06.2023

Features

[XBS-2686] - int: added Wildix Salesforce Partner Community integration with x-bees which allows to create and look up for leads, log activities for efficient and convenient lead management

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Note: The new logic is not applied to x-bees widget links.

Improvements

[XBS-888] - web: added a pop-up message that appears after the new x-bees release and prompts to refresh the page to update x-bees application

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Web 1.26.1.498308 / iOS 1.26.1.139397 / Android 1.26.1.139397 Date: 21.06.2023

Features

[XBS-2743] - web+mobile: added Colleagues tab which lets you easily find the necessary colleagues, split by Departments, as well as monitor their status and presence, start, forward, or pickup a call, start a conversation, send an email

Check out documentation for more details: x-bees Web User Guide (see the Colleagues section)

Improvements

[XBS-2751] - web: added support for TEL URLs for one-click calls via x-bees

Note:

• The support starts from WIService 3.14.5 or higher
• The supported URLs: tel, sip, callto, wildix, x-bees, xbees

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[WMS-16447] - x-hoppers: added possibility to post Veesion alerts to x-bees conversation

Requirements:

• WMS 6.03.20230602 or higher.
• x-hoppers integration with Veesion. Documentation: x-hoppers integration with Veesion

How-to:

1.  Add a user in WMS with email address
2. Create x-bees conversation with the user and copy the conversation ID (available in the URL)
3. Add following data to the /rw2/etc/pbx/x-hoppers.json file:
   • “store_veesion_id”: “ID of the store”
   • “xbees_channel_id”: “ID of the x-bees conversation”
   • “veesion_user_extension”: “enter extension of the user added in WMS”

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Note: If user talks for more than 60 seconds without a pause, the message is not transcribed.

Improvements

[XBS-2653] - web+mobile: improved performance of the Search feature and updated the logic of displaying search results, making them more consistent across different search points

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Web 1.24.1.479439 / iOS 1.24.1.135333 / Android 1.24.1.135333 Date: 31.05.2023

Improvements

[XBS-2640] - web: made improvements to avoid multiple conversations being created for one and the same customer and agent

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[XBS-2776] - web+mobile: added possibility to answer an incoming call on a remote device registered to your account, including hardware phones (WP, W-AIR), W-AIR Headsets, and smartphone apps (iOS / Android)

Improvements

[WMS-16380] - wms: improved the logic so that user preserves access to x-bees conversations after user email was changed

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Web 1.21.1.460613 / iOS 1.21.1.131123 / Android 1.21.1.131123 Date: 10.05.2023

Improvements

[XBS-2685] - web+mobile: updated x-bees logo on web, mobile and x-bees Chrome extension 

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x-bees conference iOS 1.0.25 / Android 1.0.10 Date: 04.05.2023

Improvements

[XBS-2685] - mobile: updated logo of x-bees conference 

Web 1.20.1.455916 / iOS 1.20.1.130064 / Android 1.20.1.130064 Date: 03.05.2023

Improvements

[XBS-2221] - web: updated the sound notification played at the start of a conference

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Web 1.19.1.451200 / iOS 1.19.1.128824 / Android 1.19.1.128824 Date: 26.04.2023

Improvements

[XBS-2317] - web+mobile: made some UI/UX improvements of the call screen on web and mobile:

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x-bees conference iOS 1.0.24 / Android 1.0.9 Date: 26.04.2023

Improvements 

[WMS-16798] - wizy: made UX/UI improvements of x-bees conference app main screen, which is displayed when user opens the app separately, without joining the conference; the same screen with instructions is now displayed if user tries to join the conference with no x-bees conference app installed. 

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Documentation: x-bees Meeting Scheduler

Improvements

[XBS-352] - mobile: removed the Save button in Settings (Calls sections) and improved the logic so that settings are automatically updated when exiting the settings screen

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• The updated logic is applied to standard and Out of office events. Task and Appointment slots don’t support the updates.
• Custom user presence and status are not restored after the end of the event. 
• Custom user presence and status are not restored after the end of the conference started manually.
• In case of changing response to the event invitation or deleting an event that is already in progress, the status is not updated.
• There may be some issues related to Google Calendar integration and Wizyconf, which should be fixed in future releases.  

[WMS-16237] - kite: added automatic logging of scheduled meetings to Salesforce/ HubSpot

Note:

• The feature works only for meetings created by guest users using Kite Meeting Scheduler.
• Scheduled meetings are automatically logged as activities in Salesforce/ HubSpot only if the contact already exists in the CRM records.
• To use this feature - the agent should be present in Salesforce/ HubSpot with the same email as in x-bees.
• The logged activity includes meeting details and description and is marked as open; due date is the meeting date.
• In case the meeting was rescheduled or cancelled, the changes are automatically synced to Salesforce/ HubSpot. If the meeting was rescheduled via Microsoft calendar, it is also synced to Salesforce/ HubSpot.
• Cancelled meetings are marked as closed.

[WMS-16629] - crm: improved the logging process for cases when the user who manually logged the activity is not in Salesforce, by adding comment whom the task was created by in the Task Information section

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[WMS-16691] - wizy: added conference ID details and dial-in numbers to let users join from Wizyconf station or dial into the conference

How-to:

• When in conference, click the Participants icon -> Conference ID and Dial-in numbers
• Conference ID and Dial-in numbers are also accessible via More actions -> Invite people

Web 1.17.2.439395 Date: 07.04.2023

Fixes

[WMS-16753] - mobile: improved the logic so that user is suggested to open or download x-bees conference app when attempting to join or start the conference from mobile browser on iOS

• Note: In case user taps Open x-bees conference app, but doesn’t have the x-bees conference app installed, the user gets a system error message that the browser cannot open the page.
• Limitation: If a guest user attempts to start a conference in a new conversation from Kite widget (with no messages yet and no scheduled meetings), the conversation with the agent should be created first, so the user is directed to the conversation and needs to tap the start conference button again. 

Documentation: x-bees Mobile User Guide

x-bees conference iOS 1.0.23 / Android 1.0.8 Date: 03.04.2023

Fix

[WMS-16745] - wizy: fixed an issue with connection quality dropping for all participants if one of them joined a conference via x-bees App

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• Android -> https://play.google.com/store/apps/details?id=com.wizyconf.xbees&hl=en&gl=US
• iOS -> https://apps.apple.com/us/app/x-bees-conference-by-wildix/id1626889526

Web 1.17.1. / iOS 1.17.1.120512 / Android 1.17.1.120512 Date: 10.03.2023

New Features

[XBS-420] - mobile: added possibility to share items (e.g. images, files, text, URL) to x-bees on mobile

• Note: The maximum number of files that can be shared to x-bees at a time is 10

Documentation: x-bees Mobile User Guide.

[XBS-2394] - kite: added possibility to assign Kite conversations to a particular agent of a Service (Call group)

How-to:

• Service is determined automatically
• You can assign a conversation to yourself or any other agent. For that, click "Assign to me" or select an agent from "Assignee" drop-down list 
• After assigning the conversation for the first time, all other agents are removed

Notes: 

• You can assign conversations to agents of other Services. For that, select another group from "Service" drop-down list
• In one-on-one conversations, after assigning it to particular agents, those agents are added as group chat members
• You cannot assign conversations for dynamically added agents

Limitation:

• Impossible to assign a conversation to agents belonging to another PBX in WMS Network

Documentation: x-bees Meeting Scheduler.

Improvements

[XBS-2455] - web: restored possibility to add more participants to a SIP call and merge it into a conference

[WMS-16254] - wizy: added Switzerland and Spanish dial-in numbers to the description of conferences created in x-bees

Fixes

[XBS-2358] - web: fixed an issue in which a lead was displayed without CRM match in Conversation Info section in case the lead was also an x-bees user from another PBX (from another company)

[XBS-2698] - web+mobile: fixed an issue in which colleague was displayed with Lead name from CRM integration in some places (e.g. during quotation or message forwarding, in read by list, etc.), if there was a Lead with the same email as the colleague

[WMS-16558] - kite: fixed an issue with incorrect calculation of available Kite Meeting Scheduler slots caused by applying Daylight saving time

Web Conference Date: 07.03.2023

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[WMS-16467] - wizy: improved the process of storing recoding files, so that all recordings are stored for 6 months

x-bees conference iOS 1.0.22 / Android 1.0.7 Date: 02.03.2023

Fixes

• Fixed help links inside the app
• Fixed a rare issue when user could be stuck in the app in case of a single user in a conference

Web 1.16.1.411248 Date: 28.02.2023

New Feature

[XBS-2365] - ext: added possibility to schedule x-bees meetings in Google and MS 365 calendars

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Note: if participants' emails don't match with those in x-bees, they are not automatically added to a conversation, but they can join via a link.

Web 1.15.1.409630 / iOS 1.15.1.118402 / Android 1.15.1.118402 Date: 24.02.2023

Improvements

[WMS-16236] - kite: limited the number of meetings that a guest user can schedule with a single agent; maximum two scheduled meetings with an agent are allowed

Notes:

• Guest cab schedule the next meeting with an agent after at least one of the 2 scheduled meetings has passed. 
• The restriction applies to meetings scheduled after the current release.

[XBS-2034] - web+mobile: made some improvements to the process of creating and managing conversation

• updated the flow of creating a new conversation, requiring to enter conversation title and description first; members can be added after entering the title -
• disabled the possibility to join private conversation via the invite link
• added possibility to copy conversation link in the Info frame section: click on the link icon next to the conversation title; the icon is displayed only if the conversation is public

Important: After the current release, all conversations are made private. You can change type of the conversation via Info frame -> More actions -> Edit conversation -> enable the toggle switch in front of Available by link option 

[XBS-2186] - kite: removed “kite” from links to scheduled meetings in Google Calendar and email notifications (meeting invitation, update, or cancellation)

The updated links lead directly to the relevant x-bees conversation.

[XBS-2576] - web: added possibility to copy phone number on the History tab (double-clicking on the phone number gets it copied to the clipboard)

Fixes

[XBS-2634] - web: fixed an issue, in which error message appeared when saving event in Kite Meeting Scheduler at the same time with “Settings updated successfully” message, and the Save button remained clickable after saving the changes

Web Conference/ x-bees conference iOS 1.0.21, Android 1.0.6 Date: 20.02.2023

Improvements

[WMS-15951] - wizy: conference updates:

• added timer next to the conference title

• fixed an issue in which there was some sound from a user that was on mute

[WMS-16336] - wizy: restored the Info and Chat buttons state after user exits full-screen mode inside x-bees

Web 1.14.1.404216 / iOS 1.14.1.117078 / Android 1.14.1.117078 Date: 16.02.2023

Improvements

[XBS-2335] - web+mobile: made some Info frame improvements, which include:

• Updated design of the Info frame, making the information more logically grouped
• Added user avatar to the Info frame
• Improved display of links in the conversation description, making the links clickable
• Moved Schedule, Email invitation and Notifications button under user/ conversation avatar
• Added display of all phone numbers of a phonebook contact
• Added copy to clipboard functionality, allowing to copy user info (e.g. email, phone number, extension, company)
• Grouped conversation members into External users and Colleagues
• Highlighted avatars of external users in blue to distinguish them among other users
• Added display of Available/ Away/ Busy status of users in the Conversation members list
• Added possibility to View profile of user in the Members list (click More options -> View profile) and, in case of external user, create a CRM record, view activity, etc.
• If there are more than 10 members in a conversation, full list of users is available via the Show more button
• For improved navigation via the Members list, added Search option (click Show more at the bottom -> use Search field)
• Added possibility for guests to add other users to a Kite conversation
• Updated design of Salesforce/ HubSpot sections on the Info frame
• Added possibility to create CRM record from a phonebook contact
• Updated Info frame on mobile, adding information about CRM integration

Current limitation: If the user who created a group conversation changes his/her email, nobody will be able to edit the title or description of the conversation or add new members using name or extension.

Note: After the upgrade of the iOS or Android app, you will be automatically logged out. Please re-login after the update.

Fixes

[XBS-2458] - web: fixed some issues with Join button, in which: a) the Join button was not displayed; b) the Joining status was displayed next to a wrong conference (not the one user was actually joining); c) the Join button didn’t disappear after everybody left the conference

[XBS-2533] - web: fixed an issue in which no call duration was displayed during the conference on the side of the user who started the conference

[WMS-16366] - kite: fixed an issue in which meetings created by agent using Kite Meeting Scheduler were not marked as accepted in the agent’s calendar 

Web 1.13.1.393519 / iOS 1.13.1.114528 / Android 1.13.1.114528 Date: 02.02.2023

New Feature

[XBS-2515] - web+mobile: updated design of the login page:

• Updated the title from “Log In” to “Welcome”
• Changed the Log in button into Sign in
• Updated the buttons Sign in with Google and Sign in with Microsoft 

Fixes

[XBS-902] - web+mobile: fixed an issue in which the number of users in a conversation, that was just created, was displayed incorrectly for some users

[XBS-2355] - wda: fixed an issue in which incorrect call status was displayed for a Colleague during a call if the user had enabled mobility (loader was infinitely displayed in the conversation list and mobile number instead of extension on the Live Dashboard)

[XBS-2466] - web: fixed an issue of duplicate chats with a colleague which occurred in some cases, e.g. after adding the colleague to another conversation and having a call with him

[XBS-2470] - web+mobile: fixed an issue in which user couldn’t start a conference in an empty one-on-one conversation, after which it was also impossible to send a message to any other conversation

Web 1.12.1.385176 / iOS 1.12.1.112391 / Android 1.12.1.112391 Date: 20.01.2023

New Feature

[XBS-2408] - web: added cookies banner and legal notice to the login page

Improvements

[XBS-2442] - web+mobile: made some UI/UX improvements on the Settings screen, which include:

• fixed color of the About button in Dark Mode 
• removed divider under Chat link and Scheduler link buttons
• added space under the Log out button
• fixed an issue of missing icons in Dark Mode on mobile

Fixes

[XBS-2119] - mobile: fixed an issue after waking from sleep mode or restoring internet connection, in which the connecting icon in conversation was continuously displayed and user was not able to send a message, though new messages could be received

[XBS-2385] - web + mobile: fixed a rare issue in which an attempt to open one-on-one conversation with a user resulted in white screen

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• The language is detected based on the language of the user’s browser/ mobile device during login
• In case user has a language that is not supported by x-bees, the default language is used - English
• When there is no language saved for user (a new user who has not logged into x-bees), the agent’s language is used, in the following cases:
  • for all calendar letters
  • for invitation emails

Improvements

[WMS-15812] - wim: added possibility to send a batch of user presences from calendar to PBX

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Web 1.10.2.361519 / iOS x-bees 1.10.2 / Android x-bees 1.10.2 Date: 14.12.2022

Improvements

[XBS-2176] - web: added a new screen with error message about slow or no internet connection when working with Kite Meeting Scheduler

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• Note: In future the logic should be improved to ensure better security

Improvements

[XBS-168] - android: improved processing of two incoming calls on Android, so that when user answers one of them, the second call doesn’t remain in ringing state

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[XBS-2265] - mobile: added possibility to initiate a call by tapping on a phone number/ user name in History

How-to:

1. Go to the History tab
2. Tap on a number/ name
3.  Select the required option: Call / Send message / Copy number / Info

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Web 1.8.1.342302 / iOS 1.8.1.102264 / Android 1.8.1.102264 Date: 18.11.2022

Improvements

[XBS-2160] - web: added link to Chrome extension to x-bees Settings -> Extensions section

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[XBS-2142] - web: added possibility to manage sound notifications played when conference starts

How-to:

• Go to Settings -> Notifications
• Proceed to section ‘Sound notifications’
• Use the toggle next to the ‘On conference start’ option

...

• Sound notifications are enabled by default
• The option is available only in the web version

Improvements

[XBS-2114] - web: added possibility to edit subject of a scheduled meeting

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User presence status, status message (set according to an event's title) and duration automatically change if there is an event in Google calendar.

Requirements:

• Admin access to PBX, Google Suite Admin Console and Google Workspace
• Activated integration in WMS Settings -> PBX -> Integrations -> x-bees -> Google Calendar

...

• The sync works only for "Event" (users status changes to DND) and "Out of office" (user status changes to Away) types
• An event should be confirmed. Otherwise, user status doesn't change
• If an event is private, only user status changes, status message and duration are not set
• After expiration, user status changes to Available

Improvements

[XBS-2111] - web: added possibility to set up 15/ 30 minutes breaks before/ after a meeting in Kite Meeting Scheduler

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• Remote control of screen shared tab is not supported
• Firefox browser is not supported

The additional information  you can find  at the news blog

[WMS-15071] - wizy: made some UI/UX improvements in x-bees conference:

...

• If there are several devices of the same category (e.g. several iOS or Android devices), it is not possible to choose from which device of the chosen category the call will be made on.

The additional information  you can find at the news blog

[XBS-2083] - web: added a sound notification when a conference starts

...

The additional information  you can find at the news blog

Improvements

[XBS-2109] - web: made some UI/ UX improvements of Meeting scheduler:

• added an error message in case time slots overlapped in Calendar Settings
• made Subject a mandatory field
• made the notification that meeting details were sent to the user’s email more visible
• added possibility to limit the dates when a meeting can be booked. For this, the following part should be added to the Schedule link:
  --?start=02.10.2022&end=20.10.2022&subject=Summit%202023
  --where “02.10.2022” is the start date, “20.10.2022” is the end date, and “Summit 2023” is the subject 

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[XBS-443] - mobile: improved search logic in x-bees app on mobile, so that it shows consistent results in different sections (for example, in Inbox and Dialpad) and displays similar results in case of search on web and mobile

Improvements

[XBS-2089] - web: added information about user timezone on the Schedule page of Kite Meeting Scheduler

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Web 1.1.0.294005 / iOS 1.1.0.90695 / Android 1.1.0.90695 Date: 13 Sep 2022

Improvements

[XBS-2029] - web: enabled native Google Calendar email notifications (e.g. invitation email, updated invitation, canceled event) for meetings scheduled via Kite which allows to add events to Google Calendar

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Web 1.0.17.268843 / iOS 1.0.17.83876 / Android 1.0.17.83876 Date: 04 Aug 2022

Improvements

[XBS-1746] - crm: improved the logic of call logging, so that logged calls are automatically assigned Connected status in HubSpot

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Documentation: x-bees website widget configuration.

The additional information  you can find at the news blog

[XBS-1616] - kite: added possibility to set up integration with Google Calendar and allow external users to access agent’s calendar and book a meeting with an agent via Kite

...

More information  you can find at the news blog

[XBS-1726] - web: added Analytics tab in x-bees, an advanced analytics tool which lets to monitor any data you need in a highly customizable manner

Documentation: x-bees Analytics.

More information  you can find at the news blog

Improvements

[WMS-12588] - app: improved the logic so that x-bees conference app is used for conferences on iOS and Android:

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Web 1.0.15.243447 / iOS 1.0.15.77536 / Android 1.0.15.77536 Date: 29 Jun 2022

Improvements

[XBS-1328] - mobile: improved the logic so that if x-bees app is installed on iOS or Android and user clicks on x-bees link from email, calendar, etc., x-bees mobile app is opened and user is directed to the relevant x-bees tab, conversation or conference

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Web 1.0.13.219526 / iOS 1.0.13.71662 / Android 1.0.13.71662 Date: 25 May 2022

Improvements

[XBS-1482] - web+mobile: improved search functionality by adding possibility to search through all conversations using partial match search queries

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[WMS-13853] - crm: added automatic logging of activities from x-bees to HubSpot (inbound and outbound calls via PBX and conferences):
The additional information  you can find at the news blog.

Improvements

[XBS-1513] - web: improved the logic of x-bees Chrome extension so that when clicking on the x-bees link, an active x-bees tab is used instead of opening a new tab

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Documentation: x-bees Web User Guide.

The additional information  you can find at the news blog

Improvements

[WMS-13788] - crm: added support for different types of tasks in the Hubspot integration

Web 1.0.9.199882 / iOS 1.0.9.65417 / Android 1.0.9.65417 Date: 18 April 2022

Improvements

[XBS-1006] - crm: added automatic logging of activities to Salesforce (inbound and outbound calls via PBX)

Documentation: Salesforce Integration.

The additional information  you can find at the news blog

[XBS-1405] - web: added possibility to generate Kite website widgets

Documentation: x-bees website widget configuration.

The additional information  you can find at the news blog

[WMS-13756] - web: added possibility to log events if the Contact has no owner in HubSpot integration, by assigning the Contact to a default owner (the integration’s admin)

Documentation: HubSpot Integration.

The additional information  you can find at the news blog

Web 1.0.7.186577 / iOS 1.0.7.61211 / Android 1.0.7.61211 Date: 21 March 2022

Improvements

[WMS-12970] - wizy: updated design of the Conference and some functionality which includes:

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Documentation: HubSpot Integration with x-bees.

Improvements

[WMS-13062] - x-bees: released x-bees Chrome extension

• link to access the extension: https://chrome.google.com/webstore/detail/x-bees/olejekejjhgimnlliplaiodgmbpcflhi
• in case you installed the extension manually, you need to remove it and reinstall it from the store to avoid issues with further auto-updates

The additional information  you can find at the news blog

[XBS-1404] - kite: improved email signature creation

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Documentation: x-bees Web User Guide, x-bees Mobile User Guide.

The additional information  you can find at the news blog

[XBS-1404] - kite: added possibility to create email signature

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Documentation: x-bees Web User Guide.

The additional information  you can find at the news blog

Web 1.0.4.177280 / iOS 1.0.4.58480 / Android 1.0.4.58480 Date: 28 February 2022

Improvements

[XBS-90] - web+mobile: status expiration and custom status message set in Collaboration are now displayed in x-bees

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