Page Comparison

Introduction

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User interface for access to UC&C, completely web-based and accessible via the browser; requires at least Essential license. Additionally, you can download mobile apps for iOS/ Android from App store / Google play market.

WMP

Accessible at https://my.wildix.com/. Wildix PBXs should connect to the WMP server for:

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• Tech Wizards FB group (please add yourself to the group): https://www.facebook.com/groups/wildixtechwizards/

• Official website: www.wildix.com

• WMP (activation, licenses, orders, tickets): https://my.wildix.com/

• Tech news: https://www.wildix.com/new-releases-and-updates/

• eLearning platform: https://training.wildix.com/

• Blog: https://blog.wildix.com/

• DOCUMENTATION: https://wildix.atlassian.net/wiki/spaces/DOC

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PBX Activation and first time WMS access

Creation of

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PBX on WMP

Proceed as follows:

1. Connect to WMP using your credentials

2. Go to Customers tab; to create a new PBX, you first need to add a customer (if it does not exist yet); click Add:

   
   

   
   

3. Create a new customer (company): fill in the fields and click Save:

   
   

4. You need to create at least one contact: fill in the fields and click Add:

   
   

   
   

5. Now you can proceed with adding a new PBX: go to PBXs tab: 

   
   

6. You are now under PBXs tab, click + to add a new PBX:

   
   

7. Fill in the fields:

• Model: select WPBX-CLOUD for Cloud / WPBX-VM/HW for Virtual or Hardware

• Region (only for Cloud PBX): select the datacenter region

• Name: PBX domain name by which your PBX is accessible via the browser; in the example provided below, the PBX can be accessed by URL https://elenatest2.wildixin.com

• Expire: select the recurring billing period: monthly / yearly / 5 years / lifetime (lifetime is not available for Cloud PBX)

• PBX-BASIC / UC-Essential / UC-Business / UC-Premium / UC-Wizyconf Room / UC-Wizywebinar / PBX-Service: add the number of users of each profile (more about each profile: https://www.wildix.com/licensing/)

• Storage size and enable Static IP (only for Cloud PBX): increase Cloud instance storage size. For more details, refer to the chapter: Increase storage on Cloud PBX

  Note
  Note: Starting from July 1 2021 onward, all PBXs will get a dynamic IP address by default. If you need to reserve static IP for your Cloud PBX, there are several options: Switch to CLASSOUND to provide a more modern service Ask your provider to switch from the IP-based authentication to the password/login one Buy the storage (If you have previously purchased an extra storage, the IP is reserved)

  
  

• x-caracal: tick the option to activate x-caracal ACD stats service on this PBX. Important: make sure you add at least 10 Business/ Premium + 1 Premium licenses on this PBX to be able to activate x-caracal. More information on how to activate x-caracal on the WMS side: x-caracal documentation. Important: x-caracal is supported only on Cloud or Virtual PBXs, Hardware PBXs are not supported. Make sure you have the min. required WMS version

• MS-PhoneSystem: this is an extension of the teams4Wildix (integration of Microsoft Teams with Wildix PBX). It requires the CLASSOUND service to be activated on the PBX. Important: Make sure you have the min. required WMS version

  

8. Click Add; your PBX has been created:
   

   
   

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• Copy PBX key from WMP:

• Go to the tab PBX per user, select your company, then select the PBX that you have created on step 1

• Click Copy PBX key to clipboard
  
  
  

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• 11 - Info (available only for the admin user!) : click to open monit application that provides the information on the system performance, the current processes, the resources engaged, etc:
  
  
  
  

• 12 - Generate call: click to perform a test call or an echo test using a selected Dialplan procedure (you must specify the extension in the input field and you can select the Dialplan procedure to follow for this call):
  
  
  

• 13 - Sounds: via this menu you can upload music on hold and ringtones, record the messages for operator (More information in chapter Record and playback audio messages); you can generate audio files using TTS (Text-to-Speech), more information: Wildix Business Intelligence - Artificial Intelligence services
• 14 - Terminal: access to the console (enabled only for the admin user)
• 15 - Debug: click to view the simple log simple log of each call generated on the PBX (More information in chapter Dialplan debug)
• 16 - Reboot / Power Off
  
  
• 17 - Profile icon: click on the arrow icon next to the user name to access the Logout option

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The upgrade procedure is described in chapter Upgrade WMS to the latest stable release. 

Available repositories for upgrade: 

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• Click + to add a new FAX Server profile

• Fill in the fields:

• Name: enter the name (identifier)
• Protocol: select the protocol of communication with your email server (POP3 or IMAP)

• Auth type: select the preferred authorization type, Basic or OAuth2 (the support of OAuth2 for Fax/SMS Server starts from WMS 6.01.20221019.4). Depending on the chosen type, fill out the following fields:

  a) In case of Basic Auth type:
  
  • Server: settings of your email server to access incoming messages
  • User: email address of user to access to the server
  • Password: password to access to email address of user specified in the field above
  • Use SSL: enables secure connection to the server (required by some email servers)
    
    
    
  b) In case of OAuth2 authorization type: 
  • Auth provider: choose auth provider (Google or Office 365) -> click Login and perform the login 
• Dialplan procedure: select the Dialplan procedure to manage faxes sent by users
• Protection password: security password for MAIL2FAX service
• Default LOCALSTATION: sender’s fax machine ID, appears at the top of each page of outgoing fax, if not specified the default value “Fax Server” is used
• Default LOCALHEADER: fax header to identify the sender, appears at the top of each page of outgoing fax, if not specified the default value “Wildix PBX” is used
• Keep e-mails and faxes on server: enables storing of messages on the server
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• Click Save

The PBX checks the mailbox and once any new email corresponding to Mail2Fax, Mail2SMS or Fax2Mail parameters are found, the system forwards it to the specified destination.

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For Cloud PBXs you don’t need to specify a backend, just make sure that the box Enabled is checked.

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Calls history can be accessed from Collaboration, WP, iOS / Android apps (W-AIR shows only local call history).

SIP-RTP

Go to PBX -> SIP-RTP

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• 1 - +Add: add user

• 2 - Edit: change the same parameters, which are available upon adding a user

• 3 - -Delete: delete one or multiple users 

  Note

  Note: It is possible to remove user's personal data (calls, chats, voicemails, phonebooks, recordings, faxes) when deleting this user. Refer to section Delete user data Limitations: the feature works for standalone PBXs or for WMS Networks PBXs which share the same MySQL or MSSQL DB if a user to be deleted is an owner of contacts in shared phonebooks, than contacts remains without an owner voicemails left via FC "Voicemail: 81 are not reset (but it is possible to reset them via Terminal, consult this Article)

  
  

• 4 - Set passwords: change user passwords; for security reasons only the admin user can set passwords for other admins of the system; by default strong passwords are automatically created by the system, read more about changing user passwords in chapter Set user passwords

• 5 - Edit preferences: manage user preferences and phone features, for details, see chapter User preferences

• 6 - Invite to Collaboration: send a message to newly created users with details of access to Wildix Collaboration (URL, login, password); for security reasons, only the admin user can send welcome messages to other admins of the system

• 7 - Export CSV (available only for the admin user): save a CSV file containing users information in *.csv format to your PC 

• 8 - Import: import users from MySQL / MSSQL, LDAP / AD, Google, Office 365, Exchange Server, CSV file, Zoho CRM, other resources; more information in chapter Import of users and phonebooks 

• 9 - Search field
• 10 - Filter: choose the fields that should be displayed on the Users tab:
  

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1. Choose user(s) you want to copy preferences to
2. Click the Preferences -> Copy preferences from user
   
   
   
3. Select the source user whose preferences you want to apply to the selected user(s) and click Save:
   
   

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• Activate the class: by default, all the settings are applied for Internal call class; to set up call Features for a different call class, first select the needed call classes, then enable the checkbox for the selected call class

• Call reject: reject all calls

• Call Forward Busy / No Answer / All: you can enable call forwarding in case user is busy / does not answer or unconditional call forwarding; enter the destination number or the VOICEMAIL into the field

• Call waiting: enable the option to be able to receive more than one call at a time

• Call timeout: if enabled, the call is terminated in case there is no answer within the specified timeout; enter timeout in seconds into the field

• Mobility extension management: if enabled, the call is forwarded also to the user mobile phone number (mobile phone number must be specified for this user in WMS -> Users -> Edit) after the specified timeout; enter timeout in seconds into the field

• Mobility confirmation: if enabled, the user is notified on who the caller is once he receives the call to mobility extension number, and is invited to enter the digit to accept the call

• Notify missed calls via email / via sms: enable missed calls notification to email / via SMS

• Custom Ring: enable the option and select the ringtone; ringtones selected here are applied to WP4X0, WelcomeConsole and Collaboration; Custom ringtones can be uploaded via Sounds menu (more information in chapter Record and playback audio messages)

Settings: user personal settings

• Shared voicemail: enable this option to subscribe to the Voicemail of another user; enter the extension number to subscribe to; user receives notification to Collaboration / WP about new Voicemails arrived to the mailbox he/she is subscribed for and can listen to it

• Hotline: if enabled, the number entered into the field is automatically dialed once the user lifts the handset (supported on WP4X0 2015, FXS gateways 2014-2015); indicate the timeout in seconds in the field

• Call waiting tone: if enabled, phone user receives audio notification in case of second incoming call

• Ring only active device: read more in Collaboration User Guide -> Settings -> Personal: Collaboration 5User Guide.0X.

• Notify unread messages via email: if enabled, user gets notifications about unread messages via email (disabled by default)

• Two-factor authentication: read more in Collaboration User Guide -> Settings -> Personal: Collaboration 5.0XUser Guide.

• Phonebooks: select the Phonebooks which can be accessed by user from Collaboration and WP; move the phonebooks from Available to Selected section

• Date format / Time format: date and time format to be displayed in Collaboration (Messaging, History pages, CDR-View etc) and on Wildix devices except W-AIR Headsets (must be set up on device)

  Note
  Note: Wildix devices support 2 date formats: "www dd mmm" and "www dd mmm". Depending on the selected format in Collaboration (European: "dd/mm/yyyy", "dd mmm yyyy", "dd-mm-yyyy", "dd.mm.yyyy" or US: “mmm dd yyyy”/  “mm/dd/yyyy”/ “mm-dd-yyyy”), the date can be displayed as, for example, "Tue 6 Nov" or "Tue Nov 6".

  
  

• Popup URL: allows specifying the URL to open upon receiving / placing a call; read more in Collaboration User Guide -> Settings -> Personal: Collaboration 5User Guide.0X.

• Function keys: set up the BLF keys for WP; read more in Collaboration User Guide -> Settings -> Function keys: Collaboration 5.0XUser Guide.

• Predefined statuses: temporary user statuses (Do not disturb / Away) defined here can be later on set by user from Collaboration, read more in Collaboration User Guide -> Settings -> Chat / Presence: Collaboration 5User Guide.0X.

• Limit call groups: if enabled, call groups to which users can dynamically log into are limited (Contact center feature in Collaboration/ on desk phones and via Feature code), read more in Dynamically added call group members

• Contact Center: if enabled, users are dynamically logged into Call groups; read more in Collaboration User Guide -> Settings -> Personal: Collaboration 5.0XUser Guide.

• Company / Fax machine id / Fax header / Company logo: Fax cover settings; read more in Collaboration User Guide -> Settings -> Fax Server: Collaboration 5User Guide.0X.

• Сall groups / Pickup groups: define call and pickup groups to allow users to pick up call group calls: Call and Pickup Groups
• Identities: specify identities of numbers for outgoing calls: Identities Feature

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For provisioning of Vision/ SuperVision, see chapter Provisioning and login of Vision / SuperVision.

WMP provisioning (Hardware, Virtual, Cloud PBX)

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• 1 - + Add: add a new device via Auto-provisioning or Semi-provisioning mode

• 2 - Edit: edit device settings for one or multiple devices:

• Comment: unique identifier, displayed in the Comment column of Devices table

• Default zone / Tone zone (FXS/FXO): select the country / the geographical area for the correct tone recognition

• DNS Server / Secondary DNS / NTP Server / NTP Zone: allows setting DNS and NTP settings, which can be useful in some network scenarios, e.g. with remote devices

• Use DST: enables automatic switching to DST

• Voice VLAN ID / CoS voice priority / Data VLAN ID / CoS data priority: allows setting priority for Voice and Data traffic and assign VLAN IDs

• Use received IP: enables static IP

• Syslog Server: you can specify the server IP address to which you would like to send syslog

• SNMP Access (BRI, PRI, W-PA, some of WP4X0): authorizes SNMP monitoring on devices (it is also possible to authorize SNMP monitoring of the PBX in WMS Settings -> System -> SNMP Server)

• Disable SIP Firewall (BRI, PRI, FXO, W-PA, GSM): it is necessary to enable this parameter in some complicated network scenarios, where a SIP Firewall is present between the PBX and the connected devices

• 3 - - Delete: delete one or multiple devices

• 4 - Configure / Sync device: send new configuration to one or multiple devices

• 5 - Assign to user: assign WP4X0 and W01FXS to users; more information in chapter Assign WP4X0 to users

• 6 - Sync from WMP: sync devices, assigned to this PBX from WMP; more information about WMP provisioning in chapter WMP Provisioning (Hardware, Virtual, Cloud PBX)  

• 7 - Reset password: in case there is a risk that the provisioning password (displayed in the column Password) of one or several devices has been compromised, it’s possible to reset it without resetting the device: select one or multiple devices, click Reset password to reset the password, then click Configure / Sync device to assign a new password to the device

• 8 - i: the blue icon indicates that there is a new firmware version available; more information about firmware upgrade in chapter Update firmware

• 9 - Status icon: displays the device status, hover over it to see additional information (SRC port, transport used):

• Green: device is registered (connected via SIP)

• Grey: device is not registered

• 10 - Model: for provisioned devices, the model is indicated correctly (e.g. wp480gr3), for not provisioned devices, only the device type is indicated (e.g. phone) in this column

• 11 - Connect: enable / disable direct access to device (available for non-Cloud PBXs for devices which are in the same network as the PBX); more information is available in the guide Provisioning of Wildix devices

• 12 - Extension: available for WP4X0 and W01FXS, displays the extension, this device is assigned to; displays loginX in case device is not assigned

• 13 - Firmware: the current firmware version

• 14 - Password: password to access device’s web interface after provisioning; password is displayed only for provisioned devices

• 15 - Search field   

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Assign WP4X0 to users

After you have provisioned WP phones, proceed with assigning phones to users.

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For W-AIR Base Small Business: after you have provisioned the base station, proceed to chapter Register and assign W-AIR handsets to users.

For W-AIR Sync Plus / W-AIR Sync Plus Base Outdoor: after you have provisioned W-AIR base station, proceed as follows:

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• Go back to WMS -> Devices

• Select the same base station and click Configure / Sync device

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To assign W-AIR handset to user, follow procedure of phone login via Feature Code, described in chapter Assign WP4X0 to users.

Register and assign W-AIR Headsets to users

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Assign a W-AIR Headset to user:

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Collaboration User Manual: Collaboration 5User Guide.0X.

Apps for Android / iOS

Wildix offers free of charge mobile application for iOS / Android.

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For more information on CDR-View, refer to https://www.wildix.com/monitoring/.

CDR-View User Guide: CDR-View User Guide.

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Each trunk can be then associated to a pricelist (the first line in trunk configuration window). Read more about associating pricelists to trunks in the next chapter: Configuring SIP trunks and lines.

Configuring SIP trunks and lines

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Each trunk is displayed in the corresponding section of the page with the following information:

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Each trunk is associated to a Dialplan procedure (main by default), more information on Dialplan in chapter Wildix Dialplan.

Each trunk can have an associated Pricelist, this allows the system to calculate call costs, which can be later on viewed in CDR-View.

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• Connect antennas to the rear panel of the gateway

• Insert the SIM card to the slot

  Note
  Note: Make sure the PIN code of the SIM card is disabled.

  
  

• Connect the WAN interface of the gateway to the Switch

• Provision the gateway as described in chapter Provisioning of devices

• Once you have provisioned the gateway, a new trunk automatically appears in the corresponding section in WMS > Trunks -> GSM/UMTS section

• The status is green, which means the media gateway is registered 

  Note
  Important: Status of signal quality is currently not supported!

  
  

• Double click on the trunk to edit the trunk parameters:

• Default Tone: select the country where the trunk is used

• Country Code: select the country where the trunk is used for correct number normalization; select Custom country to manually enter the country code

• Dialplan (main by default): Dialplan procedure used for calls via this trunk

• Number of SIM: called number, which should be present in the Dialplan procedure, used for calls via this trunk; more information on Wildix Dialplan to follow, in chapter Wildix Dialplan

• Enable SMS receiving: enable incoming SMS messages to the SIM card; specify the e-mail address in the field below

• SMS2EMAIL service e-mail: e-mail address used for new messages notifications

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• main (associated to media gateways and VoIP trunks)

• users (associated to users)

• kite (this procedure is dedicated to Kite service, described in chapter Wildix WebRTC Kite)

• classound (this procedure is dedicated to CLASSOUND service, described in How to configure and use CLASSOUND)

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• create a new timetable in WMS -> Dialplan ->Timetable / Switch, and set up the state check time (it means that each time this Timetable is verified by the Dialplan, the system checks if your offices are closed at the moment, according to this timetable)   
• create a new procedure in WMS -> Dialplan, add default as Called number and add Dialplan application Go to Voicemail 

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However, users procedure must cover all the destinations called by users of the system (national, international, mobile calls etc), and this is why it is recommended to use patterns, described in chapter: Matching called numbers.

The most common Dialplan applications used in users procedure are Dial the trunk / Trunk group. Dial the trunk allows you to select the trunk which is used to place a call. 

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• Click on + to add a new Call group
• Enter the Name of the call group into the field
• Select the agents from the box on the left and move them to the box on the right
• Click Save

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• Start selecting users 
• Once done, click Save

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Fax to e-mail

Answers an incoming call using FAX Server and forwards fax to one or multiple fax numbers / users:

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An example of Kite implementation can be found here: www.wildix.com/contacts.

One of the advantages of Kite is that it’s fully integrated into the Wildix telephony system:

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To connect via SSH you can connect to the PBX via console (on Windows you can use “putty” or other SSH clients) or click on “terminal” icon in WMS upper menu (“admin” user)

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