Wildix Collaboration Mobile application provides access to Wildix Unified Communications from an Android mobile device.

Android Collaboration Version: 5.13.06

To check the current version, go to Android changelog: https://www.wildix.com/new-releases-and-updates/collaboration-android-app-changelog/

Updated: October 2023

Permalink: https://wildix.atlassian.net/wiki/x/KCHOAQ


Before using the app

Requirements

To use this application, you must be a user of a Wildix system and have fast internet connection that doesn’t block VoIP traffic.

Ports to open: Ports used by Wildix services.

Use of App outside the office network: the first time you make a login from the local network, the PBX sends the settings of the public network to the application (the same for connection from the public IP). The app tries to connect using the first IP and if it fails, it moves to the second one, thus ensuring the connection both when you are in or outside the office network.

Requirements:

Push notifications

Thanks to push notifications, the app no longer needs to run all the time as it automatically disconnects from SIP / Presence server in background which helps to improve battery usage. If you receive a call / a chat, the app sends you a notification, even in case it was closed.

To deactivate access to Presence and SIP server and stop receiving notifications, you can set your user status to Offline or log out from the app. Read the chapters Status and Log out for more info.


Note: when the app disconnects from SIP / Presence server, the Android device disappears from the list of active devices in Wildix Collaboration interface. Once the application wakes up, it appears again in the list of registered devices.


Read about push notification: https://blog.wildix.com/en/what-is-push-notification-for-mobile-apps/.

Login

Use your Collaboration credentials to access the mobile application:

Note: you can enter only the PBX name, wildixin.com domain is added automatically.

Or


You can either use Google/ Office 365 credentials for Single Sign-On:

Two-factor authentication (2FA)

It it possible to use 2FA authentication for login. The option can be enabled in Collaboration -> Settings -> Personal.

Detailed information can be found in Collaboration User Guide.

Menu description


1 - Contacts

2 - Call history

3 - Dialpad / Function Keys/ Active call

4 - Chat

5 - Settings

User status


Note: for DND / Away it is possible to set up expiry time, after which your status passes to online.


Note: offline status is available only for mobile apps and it allows you to disconnect from Presence and VoIP servers; when in Offline status, you do not receive push notifications at all.

Call

Find a contact

Thanks to support of live search from PBX, there is no need to sync your enterprise (PBX) phonebooks anymore. You can use real-time search in phonebooks to place calls. Your local contacts from the device’s phonebook also appear in live search results.

Note: you can still sync your enterprise phonebooks if you want contacts to appear in Contacts menu of Wildix Mobile Collaboration App. For more information, read Appendix 1: Sync of enterprise phonebooks with WildixDAV.

Place a call from Dialpad

Or


From Function keys

Note: before using the feature, configure function keys (FK) in Collaboration -> Settings -> Function keys. You can configure up to 40 FK. For more information, read Collaboration Guide, Function key section.


Note: function keys also allow you to monitor statuses, pick up calls, change statuses of trunks, timetables and switches, send DTMF etc. Check Appendix 2: Monitoring of colleagues and features with Function keys for more information.

From Enterprise Contacts

Note: by default the local contacts from your device’s phonebook appear in this menu. Contacts from your enterprise phonebooks appear in Contacts menu only after contacts sync (See Appendix 1: Sync of enterprise phonebooks with WildixDAV).


Note: call is made using the mode selected in Dialpad menu (VoIP / Callback / Direct Call).



From History/ Voicemail/ Call group


From Chat

It is also possible to call phone numbers from chat if they start with + and have a length between 7 and 18 digits.

Note: Android Collaboration app supports receiving Call me back messages (currently, it is impossible to send them via the app).

To place a call, just tap Call me back.



From your device’s contacts

Support of URI for call generation

Thanks to URI support it is possible to generate a call by clicking on a link containing a phone number. It allows you to start calls from a browser using Wildix application.

Supported links:

where [phone_number] parameter can also start with “+”;

To generate a call from a browser:

Answer a call

Starting from Android App version 4.14.30, VoIP calls have the same priority as Mobile calls: you can receive a VoIP call during an active Mobile call (before this version Mobile calls had priority over VoIP calls).


Pick up a call of another user / a call group

Note: only users with certain permissions can pick up calls; to enable the option, the PBX admin must add ACL ability"Can" - "Call Pickup". Detailed information: ACL rules and Call classes management - Admin Guide.


You can pick up a call of another user / a call group in case it cannot be answered



Note: to use this option, configure Function keys in Collaboration -> Settings -> Function keys. To get more information go to  Collaboration Guide, Function key section.

Call management 

During a call you can navigate your device, open the App and tap Active call to come back to the call.


1 - Mute

2 - Video

3 - Hold

4 - Transfer. Select the needed option from the list: Contact (choose a contact from Contacts)/ Number (dial a number you wish to call from Dialpad)/ Function key (select FK to transfer the call)

5 - Record a call

6 - Speakerphone

7 - Conference (in case there is more than one active call)

8 - Hang up

9 - DTMF 

10 - Switch back to Dialpad/ Function keys tabs to make a new call

Transfer

Blind transfer:

(transfer without notification)

Attended transfer:

(transfer with notification)


Video tutorial: 

https://www.youtube.com/watch?v=HfxIDPLKu2U


<div class="container">
    <div class="video"><iframe width="560" height="315" src="https://www.youtube.com/embed/HfxIDPLKu2U?rel=0" frameborder="0" allow="autoplay; encrypted-media" allowfullscreen></iframe></div></div>

Switch between 2 active calls


Control of active calls on other devices and Call continuity

Control of active calls on other devices

The feature allows you to view and control your own active calls on other devices registered to your account. You can hold/ resume, record, hang up a call as well as send DTMF. 

Call continuity

With the help of Call continuity it is possible to pass your active calls on other devices to Android or another specific device:

To pass an active call to Android Collaboration app:

To pass an active call to a specific device:


Note: to use mobile continuity, make sure that Dialplan rule "pbxfeatures (Features codes dialplan)" is added to "Included procedures" of the Dialplan used for managing calls.


Note: in case there is no need to monitor active calls or use Call continuity, you can switch back to Dialpad/ Function keys tabs.

Chat

All the colleagues added to your roster appear in Chat menu.

You can also open a chat from live search results and History.


Note: unread messages are indicated with a message separator (a blue undulated line).

View contact information and additional user details


Note: contact information is also available in History. 

Send a File / an Image / a Post-It

Send a file / an image:

You can select a specific album from Photo & Video Library on your phone and select files to be sent: 



Note: the maximum file size to be sent is 100Mb.


Send a Post-It

Send a voice recording


To cancel voice recording without sending, slide left.

Delete chats


Participate in Wizyconf videoconference 

Important: for access to video conferencing service on Android devices, use Google Chrome browser or install Wizyconf Android App.


To participate in Wizyconf videoconference:


Current limitations:

  • It is not possible to create a new conference room from Android app, it is only possible to enter a conference if you were invited
  • DND status "in conference" is removed after the conference is finished, but is not removed automatically after closing tab with conference 
  • Camera (rear / front) and microphone names are not displayed if joining via web
  • Impossible to switch between front and rear camera after entering a conference if joining via web

Multiuser group chat 

Multiuser cloud-stored group chats with possibility to add up to 500 participants and send pictures/ files. 

Limitations:

  • not available for PBXs with LifeTime/ Per Service licenses
  • no more than 100 group chats can be received from the server


Create a group chat 

  1. Tap + 

  2. Specify the group name and tap Done

  3. Add participants 

  4. Tap Done to finish 


Add / remove participants 

Note: you cannot remove yourself.

Open the group chat management section by tapping on its name.

  1. To add a participant: start typing a participant's name/ extension number in the search field, tick to add

  2. To remove a participant: untick a participant or tap on a participant with indicated x icon

  3. Tap Done to save changes 


Leave the group chat:

Note: it is only possible to leave a group chat via the app. To close it completely, a group chat manager needs to remove in Collaboration.


All the participants including the owner can leave a group chat:


CLASSOUND 2 Way SMS 

Note: The option is available only to CLASSOUND users in the US, Canada and the UK. For more details, check documentation How to send and receive SMS/ MMS via CLASSOUND.

Requirements

To send two-way SMS:

  1. Start entering a number in the Search field

  2. Tap on the number and select the 2 way SMS option from the list

  3. Chat is automatically created and when the customer replies, the incoming SMS is sent to the chat


History

Note: call history and missed calls notifications are synced over the PBX among all the devices registered to your account (except for W-AIR handsets).

Tap History to access the log of calls and voicemails:

Tap the double Arrowhead icon to view user contact details and a call log:

Archive / Delete calls

Note: if you want to recover an archived call, go to Collaboration -> History -> Archived. After you right-click on a call, select Remove from the drop-down menu.



Note: in case the call log is empty, make sure that:

  • backend for CDR is enabled in WMS Settings -> PBX -> CDR

  • ACL group of your user does not have restriction “Cannot use” -> “History”

Voicemails

Or


Call Group notification manager

Starting from the App version 5.05.07, it is possible to view missed calls notifications for specific Call groups by using Call Group notification manager feature.

Check the documentation How to set up the Call Group notifications manager feature for details.

Settings

Change user picture

Log out



Note: after you log out, you will no longer receive calls and texts.