This document helps you understand Wildix licensing and explains how to activate a Wildix Per User PBX (Hardware, Virtual, Cloud). Created: June 2018 Updated: March 2024 Permalink: https://wildix.atlassian.net/wiki/x/7BXOAQ Useful links: |
Other documents related to WMP (Wildix Management Portal):
Wildix currently offers Per User licensing. It means that you can add as many users of each profile as you need and add more users whenever you need. You pay per user / per period of time.
Here are the steps to activate a Per User PBX:
Notes:
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Example: you need 10 users with basic phone services (fax machines, unattended phones, doorphones), 30 users with access to Collaboration and only 5 users with access to CDR-View. You activate 10 PBX-BASIC users, 30 UC-ESSENTIAL users and 5 UC-PREMIUM users. At any moment, you can add more users of any type.
Details on each user profile: https://www.wildix.com/licensing/.
Per User licensing is available for any PBX type:
Hardware
Virtual
Cloud
Prerequisites:
For Hardware PBX you need first to purchase a Hardware PBX in WMP -> Cart (code: WPBX-HW):
Proceed as follows:
Connect to WMP using your credentials
Go to Customers tab; to create a new PBX, you first need to add a customer (if it does not exist yet); click Add:
Create a new customer (company): fill in the fields and click Save:
You need to create at least one contact: fill in the fields and click Add:
Now you can proceed with adding a new PBX: go to PBXs tab:
You are now under PBXs tab, click + to add a new PBX:
Fill in the fields:
Model: select WPBX-CLOUD for Cloud / WPBX-VM/HW for Virtual or Hardware
Region (only for Cloud PBX): select the datacenter region
Name: PBX domain name by which your PBX is accessible via the browser; in the example provided below, the PBX can be accessed by URL https://elenatest2.wildixin.com
Expire: select the recurring billing period: monthly / yearly / lifetime (lifetime is not available for Cloud PBX)
PBX-BASIC / UC-Essential / UC-Business / UC-Premium / UC-Wizyconf Room / UC-Wizywebinar / PBX-Service: add the number of users of each profile (more about each profile: https://www.wildix.com/licensing/; for x-bees, check the document x-bees Admin Guide)
Note: Starting from May 2022, Wizyconf Station is available as HWaaS only and Wizyconf Room license is added to the PBX with the Wizyconf Station purchase automatically. No need to buy the license. |
Company data storage (CDS) bundle: select the preferred data storage bundle. For more details, check the page: Company Data Storage Flow. Storage license is also required if you want to increase data storage duration for Cloud Analytics (CDR-View 2.0). Read more in Rotation Policy for Cloud Analytics.
Note: Starting from July 1 2021 onward, all PBXs will get a dynamic IP address by default. If you need to reserve static IP for your Cloud PBX, there are several options:
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Click Add and then Save
To confirm the subscription fee, tick off
Your PBX has been added:
Note: after the PBX has been added, you can see its Software Serial (SW Serial): You can use SW Serial to activate new HW PBX in case of RMA or you can replace HW with VM PBX and vice versa. In this case new PBX will take Name, Licenses and attached Devices of the SW serial. Please note, next activation of HW PBX will automatically convert HW Serial to SW Serial preserving its Name, Licenses and attached Devices. So HW Serial will disappear from portal and new SW Serial will appear instead. |
For Virtual PBX: before proceeding, follow the guide to deploy PBX image:
For Cloud PBX: wait for approximately 3 minutes before proceeding. Your PBX will be activated. |
Proceed as follows:
Connect to PBX via HTTPS to access WMS using credentials admin : wildix
Change admin user password:
Select admin user and click Set passwords
Generate or create a new WEB password, click Ok
Upgrade WMS to the latest stable release
go to WMS -> Tools and utilities -> Upgrade
In case there is a new version available, click Perform Upgrade
Copy PBX key from WMP:
Only for Virtual and Hardware PBXs. Cloud PBXs are activated automatically (wait for approximately 3 minutes after completing Step 1). |
go to Customers tab, select your company, then select the PBX that you have created (Step 1), optional: click Options button (Three dots) and select Edit
click the Copy icon (Copy PBX key to clipboard):
Insert the PBX key on WMS side:
Open WMS -> Tools and utilities -> Activation / Licenses
In the License actions section, paste the PBX key copied on the previous step into the PBX Key field:
Once entered, click Activate:
Your PBX is now activated:
Important! After Cloud PBX is activated, make sure to change a default admin password as it is automatically reset within a day after the PBX activation. In case you face any issues with reset, contact Wildix Support. |
After you have purchased the licenses on WMP and activated the PBX, please follow WMS Start Guide to configure the system and add users.
This chapter explains how to assign the license type to each user.
The "Admin" user is not included into the total count of users. |
Since "Park orbit" type of users has no SIP registration, it is required to assign PBX-Service License (free of charge). |
General recommendations regarding assigning license types to different types of users:
Note: x-bees licenses in WMS are available starting from WMS Beta 6.04.20230920.1. x-bees licenses can be ordered via Wildix Partner Community or via Customer Care request. Documentation: Wildix Partner Community Guide |
See detailed licenses description in the document x-bees Admin Guide
Note: x-hoppers licenses in WMS are available starting from WMS Beta 6.04.20230920.1. x-hoppers licenses can be ordered via Wildix Partner Community or via Customer Care request. Documentation: Wildix Partner Community Guide |
x-hoppers-HelperHopper:
Note: To users with x-hoppers-HelperHopper license, assign x-hoppers-SalesFloorHopper license in WMS. |
x-hoppers-SalesFloorHopper + AI:
Note: To users with x-hoppers-SalesFloorHopper + AI license, assign x-hoppers-SalesFloorHopper license in WMS. |
See detailed licenses description in the document x-hoppers Admin Guide
a Wizyconf hardware station must be assigned to a dummy (virtual) user of the system and this user must be assigned a Wizyconf Room license to be able to participate in video conferences
For more details, please refer to the page https://www.wildix.com/licensing/.
Currently in case the number of licenses used is exceeded, users do not lose access to any functionality. For all exceeding user licenses that exist on the PBX for more than 48 hours, a Delivery note is automatically formed and added to the next invoice. |
In case the number of licenses used was exceeded, users do not lose access to any functionality, but the system administrator is informed:
notification is displayed in red in WMS telling the system administrator that the number of licenses was exceeded and missing licenses will be billed automatically:
You can also check the number of licenses bought and used in WMS -> Tools and utilities -> Activation / Licenses -> License usage section:
The "Admin" user is not included into the total count of users. |
You need to manually assign the correct license type to each user.
Restrictions and privileges of each license type (Basic, Essential, Business, Premium, etc.) are applied only after you assign the correct license type to each user.
In case the system detects license overuse, for all exceeding user licenses that exist on the PBX for more than 48 hours, a Delivery note is automatically formed and added to the next invoice. |
You can assign the correct type of license to each user in WMS -> Users:
Scroll down to the field License type and select the type of the License type from the drop-down list:
Newly created or exported users by default are assigned Essential license. It is necessary to manually set the correct license type. |
It is possible to increase/ decrease the number of accounts any time.
If you need an upgrade/ downgrade of the existing licenses: any upgrade or downgrade has to be done through the Portal by the Partner only. There will be no money back for the prepaid licenses. In case of deleting more than 10% of any type of license, you may see pop-up with information about MRR decrease and request to share your feedback: Feel free to let us know the reason, as letting you enjoy the best experience with our services is the top priority for us! |
Licenses will be automatically renewed and invoiced on the last day of their expiration term. We recommend to carry out all of the license changes 2 days before the license expiration date. IMPORTANT: No license decrease can be done on the last day of the month! But licenses can be removed at any moment with no money back for prepaid ones. |
To change the expiration period, follow the steps below:
Licenses will be automatically renewed and invoiced on the last day of their expiration term. We recommend to carry out all of the license changes 2 days before the license expiration date. IMPORTANT: No license decrease can be done on the last day of the month! But licenses can be removed at any moment with no money back for prepaid ones. |
Starting from April 19 2022, only one PBX with active licenses is allowed per customer. Other PBXs of the same customer should belong to the same WMS Network and inherit the licenses from the main (server) PBX with active licenses. Otherwise, extra PBXs with active licenses should be moved under other customers. Below is the procedure of moving PBXs:
Select a PBX you need to move: click Options button (Three dots) and select Transfer:
Select a company to move PBX and click Ok:
Confirm the operation by clicking Yes:
Once all user licenses are deleted (decreased to zero) from a Cloud PBX, the PBX is scheduled for deletion: will be stopped in five calendar days and irrevocably deleted in 14 calendar days.
What if I don't want this PBX to be deleted?
The PBX owner (the Partner) has five calendar days to revert this process. They should add back at least one user license and the PBX will no longer be scheduled for deletion.
What if I changed my mind after the PBX was stopped?
Starting from the day when user licenses have been decreased to zero, the PBX owner (the Partner) has 14 calendar days until the PBX is irrevocably deleted. Once the PBX is stopped (after five calendar days), the Partner still has five working days (9 calendar days) until the PBX is irrevocably deleted. If the Partner changes their mind regarding PBX deletion during this time span, they should add back at least one user license and get in touch with their Area Manager ASAP to notify them about this change.
The process:
Limitations:
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Important! After the migration to Cloud is completed, turn off or reset to default the old HW PBX to avoid routing/ network issues. |
To move Per User subscription-based (1 month/ 1 year/ 5 years) PBX to Cloud, you need to access WMP where you have a button that allows creating a new Cloud instance instead of your current PBX. The licenses active on this PBX and the PBX serial will be moved to the new Cloud instance.
Important notes:
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How-to:
Now when you've created a new Cloud instance for your HW/ VM PBX, you need to launch the script on your old PBX that will move all the data from your old PBX to the new one.
Run the script:
Run the following command:
chmod +x /usr/sbin/migrate2cloud |
Run the command:
migrate2cloud |
Create a new Cloud PBX as described in chapter Add a new Per User PBX on WMP.
Run the following command:
chmod +x /usr/sbin/migrate2cloud |
Run the command:
migrate2cloud -d <cloud pbx domain> |
You will be prompted to enter the password of your new cloud PBX. During the script execution you will be prompted to confirm, which data you would like to be moved. As soon as the script finishes its execution, the data will be moved and you will be able to access the Cloud PBX using the password of your old PBX.
Direct access to SSH port on Cloud PBXs is blocked for security reasons. Now it’s up to you to temporarily enable/ disable SSH port 2222 via WMP:
If there is a need to block the port, it can be deactivated via Disable SSH option.
Important: Starting from April 19 2022, sharing licenses between newly created PBXs over WMS Network is done automatically. A customer can have only one PBX with active licenses. Any other PBXs of the same customer are automatically added to WMS network and inherit licenses from the main (Server) PBX. |
Licenses are shared over other Cloud, Hardware and Virtual PBXs in the WMS Network. Normally this scenario is used for Failover configuration. In this scenario you add UC profiles (users) only on Server PBX and then you can share the licenses enabled on Server PBX with Client PBX(s).
Prerequisites for this scenario:
The PBXs must belong to the same customer
WMS Network must be enabled between the PBXs
Limitations for Cloud PBXs:
To enable WMS Network license sharing, proceed as follows:
Go to WMP -> Customers
Select your company and customer
Create a new PBX
As stated here: https://www.wildix.com/licensing/, all Virtual and Hardware systems update their license information daily connecting via port 443 to:
wmp.wildix.com
(this doesn’t apply to Cloud systems)
If connection to the license server is not available, a Hardware / Virtual Per User PBX will continue working for 14 days only. After which the PBX will support only one call for emergency purposes.
In case any of your customer's PBXs are not able to renew its license, you are notified via email containing the following information:
In case this PBX should continue working, all you need to do is to make sure the PBX is connected to the Internet again, and in this way it is able to renew its licenses.
By default you have 10 GB of storage available on one Cloud PBX. When there is less than 10% of storage left, the relevant email is sent to the system administrator. See an example of such an email below:
You can increase the storage size. To perform it, proceed as follows:
For more details about Company data storage (CDS) bundles, refer to the documentation: Company Data Storage Flow.
Confirm the operation by clicking Yes
Note: The change will be applied at 1AM. |
Important: After you have increased the storage size, it will not be possible to decrease it. |
Video tutorial:
https://fast.wistia.com/embed/medias/vpvdep1bwe |
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