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WiIdix Microservices Changelog: new features and improvements for Kite, Wildix Management portal (WMP), Wildix Integration Service(WIService), Screen sharing. For Kite, WMP: no need to upgrade, the changes are available right away. For Wildix Integration components (WIService, Screen sharing, Fax Printer, Outlook, TAPI driver): go to Collaboration Settings -> Extensions and click Update to install a new version (for WiService, there is also an auto-update option). Other changelogs: https://www.wildix.com/new-releases-and-updates/ Link for sharing: https://wildix.atlassian.net/wiki/x/hADOAQ |
Cloud Analytics (CDR-View 2.0) Date: 05.01.2024
Fix
[WMS-18408] - wda: fixed an issue with Trunk field in CDR-View 2.0 being empty for a transferred part of a call
Documentation: CDR-View in x-bees, Cloud Analytics (CDR-View 2.0) in Collaboration.
CLASSOUND Date: 21.12.2023
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Cloud Analytics (CDR-View 2.0) Date: 05.12.2023
Fix
[WMS-17856] - col: fixed an issue in which Analytics tab in Collaboration was not working in case of a Hardware/ Virtual PBX with custom secure port set
Documentation: Cloud Analytics (CDR-View 2.0) in Collaboration
Cloud Analytics (CDR-View 2.0) Date: 30.11.2023
Fix
[WMS-18283] - sys: fixed an issue in which Data grid report in Collaboration Analytics could not be downloaded in any format and scheduled reports were not sent
Documentation: Cloud Analytics (CDR-View 2.0) in Collaboration
WMP Update Date: 29.11.2023
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In case of WMS Network, after getting the license for a Server PBX, it is automatically applied on every Client PBX (Cloud only). There is a separate charge for each individual Client PBX (e.g. if there are 3 PBXs in WMS Network and 1 storage license is purchased, the charge is applied to each PBX, resulting in a total of 3 charges). Storage licenses are required if you want to increase data storage duration for Cloud Analytics (CDR-View 2.0).
For more information, see the documentation: Rotation Policy for Cloud Analytics
WIService v. 3.16.8 (Windows) Date: 28.11.2023
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[WMS-18517] - int: fixed an issue in which incorrect error message (“Unsupported PBX version” instead of “Collaboration not connected”) was displayed when creating a conference in Outlook Integration, when Collaboration was not connected
Documentation: What is WIService, Outlook integration for Microsoft Windows
Wildix Partner Community Date: 28.11.2023
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WIService v. 3.16.7 (Windows) Date: 21.11.2023
Fix
[WMS-18393] - int: fixed an issue in which it was impossible to create Wildix Conference via Outlook integration in case a custom domain was used for connecting to the PBX
Documentation: What is WIService
Cloud Analytics (CDR-View 2.0) Date: 13.11.2023
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WIService v. 3.16.6 (Windows) Date: 03.11.2023
Fix
[WMS-18139] - int: made some security improvements
Documentation: What is WIService
s2s Update Date: 01.11.2023
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Cloud Analytics (CDR-View 2.0) Date: 18.10.2023
Fix
[WMS-18115] - wda: fixed an issue in which scheduled reports were not sent when PDF file type was selected
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WIService v. 3.16.5 (Windows) Date: 12.10.2023
Fix
[WMS-18140] - int: fixed a rare issue in which WIService crashed after user status was changed
Documentation: What is WIService
WIService v. 3.16.4 (Windows) Date: 06.10.2023
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[WMS-18156] - int: improved performance and stability of Outlook integration
Documentation: What is WIService, Outlook integration for Microsoft Windows
Cloud Analytics (CDR-View 2.0) Date: 03.10.2023
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WIService v. 3.16.3 (Windows) Date: 02.10.2023
Fix
[WMS-17926] - int: fixed an issue in which sync with Outlook integration failed due to increased CPU usage
Documentation: What is WIService, Outlook integration for Microsoft Windows
WIService v. 3.16.2 Date: 27.09.2023
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Note: The support starts from Collaboration native app v. 2.6.2
Fix
[WMS-17948] - int: fixed an issue in which Settings options were not displayed in Outlook integration
Documentation: What is WIService, Outlook integration for Microsoft Windows
Cloud Analytics (CDR-View 2.0) Date: 21.09.2023
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- Presence on the WIService icon is updated automatically once user presence is changed in Collaboration / x-bees.
- If Headset integration is enabled, there is also a tooltip with the name of the status (available, away, do not disturb / busy).
Documentation: What is WIService
CLASSOUND Date: 06.09.2023
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[WMS-17909] - int: improved the logic of Collaboration native app auto update on Windows, so that old Windows OS like 8.1 or earlier do not get the Collaboration native app version that supports Windows 10 or higher only
Documentation: What is WIService
WIService v. 3.15.10 (Windows) Date: 24.08.2023
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[WMS-17845] - int: fixed an issue of WIService crash after disconnecting a headset on Windows
Documentation: What is WIService
Cloud Analytics (CDR-View 2.0) Date: 11.08.2023
Fix
[WMS-17723] - wda: fixed an issue of missing tags for calls consisting of multiple parts (no tag after the call was transferred)
Documentation: Cloud Analytics (CDR-View 2.0) in Collaboration.
WIService v. 3.15.9 (Windows) Date: 10.08.2023
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[WMS-17705] - int: made some performance and stability improvements during installation and update of WIService on Windows
Documentation: What is WIService
WIService v. 3.15.8 Date: 08.08.2023
Fix
[WMS-17729] - int: fixed an issue in which WIService crashed if EPOS headsets were connected during the screen was locked
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Cloud Analytics (CDR-View 2.0) Date: 04.08.2023
Fix
- Fixed an issue which could lead to "Liveboard not found" error in Cloud Analytics
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WIService v. 3.15.4 Date: 31.07.2023
Fix
[WMS-17683] - int: fixed an issue of Datto Autotask integration not connecting because *.wildixin.com could not be allowed in WIService
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WIService v. 3.15.2 (macOS) Date: 18.07.2023
Fix
[WMS-17381] - int: fixed an issue in which WIService crashed after putting a call on hold on macOS if Kuando Busylight was connected
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WIService v. 3.15.2 (Windows) Date: 11.07.2023
Fix
[WMS-17528] - int: fixed an issue when in some cases Outlook calendar events were missing in Collaboration on Windows
Documentation: What is WIService
WIService v. 3.15.1 Date: 10.07.2023
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- The support starts from WMS 6.03.20230630.3.
- The feature is available for CLASSOUND users. In case CLASSOUND is not activated, the SMS won’t be sent.
- CLASSOUND users in the UK (in case of “United Kingdom (2-way SMS) CLASSOUND DID”), US and Canada can also see the option Two-Way SMS.
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WIService v. 3.14.11 Date: 06.07.2023
Fix
[WMS-17341] - int: fixed an issue in which Collaboration could not connect to WIService after a host was edited
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[WMS-17478] - int: fixed an issue with Outlook calendar sync of recurrent events
Documentation: What is WIService
WIService v. 3.14.9 Date: 26.06.2023
Fix
[WMS-17442] - int: fixed an issue in which URL Popup / App feature didn’t work if the parameters had to be entered in the uppercase
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[WMS-17099] - int: included VC Redist into WIService to avoid situations when WIService didn’t work on Windows because VC Redist was not installed or its version was incompatible
Fix
[WMS-16867] - int: fixed an issue in which notification about sent feedback was not displayed on Windows 11
Documentation: What is WIService
CLASSOUND Date: 15.06.2023
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PBX Images Date: 22.05.2023
Fix
[WMS-17128] - sys: fixed an issue in which it wasn’t possible to edit Dialplan on a newly created Virtual or Hardware PBX
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WIService Date: 05.05.2023
Fix
[16891] - int: fixed an issue in which Collaboration users couldn’t use WIService (v. 3.13.3 and above) until the page was reloaded
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CLASSOUND Date: 20.04.2023
Fix
[WMS-16667] - classound: fixed an occasional issue in which sending SMS failed if sender name contained unsupported characters
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[WMS-16726] - int: fixed an auto-update issue of Collaboration native app on Windows
Documentation: What is WIService
WIService v.3.13.3, MonoLED-BT/ DuoLED-BT Firmware v. 0x59EE Date: 14.03.2023
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- The support starts from MonoLED-BT/ DuoLED-BT Firmware v. 0x59EE.
To upgrade the firmware, follow instructions in the guide: How to upgrade MonoLED-BT and DuoLED-BT firmware - Beep tone mute reminder delay was increased from 10 sec to 30 sec.
Fix
[WMS-16240] - int: fixed an issue in which screen sharing continued after user closed Collaboration tab during screen sharing, and popup window with the message to close or continue sharing screen wasn’t displayed
Documentation: What is WIService
CLASSOUND Date: 01.03.2023
Fix
[WMS-16300] - classound: fixed an issue in which outbound call made from Collaboration was dropped after starting a conference if the call was established in Opus codec
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[WMS-15871] - int: some performance and security improvements
Documentation: What is WIService
MonoLED/ DuoLED Firmware v. 0x59ED Date: 23.02.2023
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WIService v. 3.12.3 Date: 23.01.2023
Fix
[WMS-15934] - int: fixed an issue in which in some cases the hidden Taskbar on Windows didn’t pop up when hovering the mouse at the bottom of the screen during screen sharing; now, Taskbar auto-hide feature is disabled during screen sharing sessions
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[WMS-16151] - int: improved the logic so that Headset Integration in WIService settings is enabled by default
Documentation: What is WIService
WIService (Windows) v. 3.12.2 Date: 18.01.2023
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[WMS-15990] - int: renewed SSL certificate
Documentation: What is WIService
WIService v. 3.11.4 Date: 27.12.2022
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[WMS-15850] - int: improved WIService restart behaviour for better performance
Documentation: What is WIService
WMP Date: 14.12.2022
Improvement
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- The report is now refreshed in real-time
- Added two new columns: PBX Serial number and Temporary DID
- Updated default sorting by Order Date, in descending order
Documentation: WMP Dashboards
WIService v. 3.11.3 Date: 24.11.2022
Fix
[WMS-13330] - int: fixed an issue of incorrect behaviour of DuoLED-BT headset during two incoming calls (e.g. Multi-function button rejected a call instead of accepting it)
Documentation: What is WIService
Improvement
[WMS-15645] - int: added support of new Jabra headsets
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WIService (Windows) v. 3.11.2 Date: 18.11.2022
Fix
[WMS-11612] - int: added possibility to update Wildix MonoLED-BT or DuoLED-BT headsets firmware to fix some issues
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WIService (macOS) v. 3.11.1 Date: 10.11.2022
Fix
[WMS-15281] - int: fixed an issue in which WIService icon was displayed as too small in case of an external monitor on Mac
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WIService v. 3.10.9 Date: 26.10.2022
Fix
[WMS-15202] - int: fixed an issue in which Outlook integration crashed in some cases
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WIService v. 3.10.8 Date: 20.10.2022
Fix
[WMS-10754] - col: fixed an issue with no CDR-View search results being displayed if searched contacts were not stored in a local phonebook
WIService v. 3.10.7, Collaboration Chrome Extension v. 2.0.3 Date: 14.10.2022
Fixes
[WMS-15206] - int: fixed an issue in which WIService update stuck on installing Fax printer component on Windows
[WMS-15283] - sys: fixed an issue in which Settings menu of Wildix Collaboration browser extension appeared after initiating a call via dialing hot key
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WIService v. 3.10.2. Date 13.09.2022
Fix
[WMS-15062] - int: fixed an issue in which WIService 3.10.1 could not be installed or executed on some Windows devices
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Documentation: What is WIService
WMP Date: 02.09.2022
Fix
[WMS-14348] - wmp: fixed an issue in which CAPEX devices assigned to Resellers were displayed as assigned to End Users, and added possibility for Resellers to provision CAPEX devices to PBX:
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Collaboration Chrome Extension v. 2.0.2 Date: 25.08.2022
Fix
[WMS-14627] - sys: fixed an issue in which Collaboration Chrome extension occasionally displayed “Host available” message after upgrade to v. 2.0.0
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WIService v. 3.9.1 Date 16.08.2022
Fix
[WMS-14474] - int: worked out solution for Windows users with Sophos antivirus to fix an issue, in which Sophos blocked WIService automatic updates starting from WIService v. 3.7.3
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How-to:
Open Customer Care ticket via WMP -> Help Desk-> Customer Care -> CLASSOUND, providing the necessary End User data: Company name/ User name and Callback numbers.
Fix
[WMS-14593] - classound: fixed an issue in which it was not possible to send SMS if sender name included umlauts
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WIService v. 3.8.3 Date: 03.08.2022
Fix
[WMS-14611] - int: improved support of Plantronics D100 headsets and fixed an issue in which Plantronics D100 headsets connected to Windows PC were displayed as several devices in WIService
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WIService v 3.8.2 Date: 27.07.2022
Fix
[WMS-14512] - int: fixed an issue in Outlook integration in which calendars in Calendars -> Wildix Add-in -> Settings were not displayed
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WIService v. 3.7.17 (Windows) Date: 04.06.2022
Fix
[WMS-14207] - int: fixed an issue with Outlook integration in which it wasn’t possible for user to choose calendars for sync with Collaboration in some cases
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WIService v. 3.7.16 (macOS, Windows), v. 3.7.17 (MSI Installer) Date 17.06.2022
Fix
[WMS-14262] - int: fixed an issue when incoming calls were automatically answered by Jabra Pro 935 headset in some cases
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WIService v. 3.7.15 Date: 14.06.2022
Fix
[WMS-14333] - int: fixed an issue in which it wasn’t possible to resume a call from hold on MonoLED/ DuoLED headset if Ring on Hold feature was disabled
WIService v. 3.7.14 Date: 13.06.2022
Fix
[WMS-14110] - int: fixed an issue in which screen sharing started from MacBook Pro (14", 2021) or monitors with non-standard resolution, was not displayed correctly on devices of users the screen was shared with
WIService v. 3.7.12 Date: 08.06.2022
Fix
[WMS-14297] - int: fixed an issue in which Fax Printer didn’t work after WIService auto-update to v. 3.7.3 on Windows; performance improvements on macOS
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WIService v 3.7.9 Date: 17.05.2022
Fix
[WMS-13706] - int: fixed a rare issue in which an incoming group call to a user with Collaboration (Windows) and DuoLED-BT headset was accepted and instantly hung up by the headset
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CLASSOUND Date: 16.05.2022
Fix
[WMS-14070] - classound: fixed an issue in which data about outbound SMS was missing in WMP -> Dashboard -> CLASSOUND -> Stats of SMS/ List of SMS reports
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WIService v 3.7.8 (Windows) Date: 05.05.2022
Fix
[WMS-13565] - int: fixed an issue, in which the Hold button in Collaboration on Windows terminated the call if MonoLED headset was used, after upgrade to WMS Beta 5.04.20220228.2
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Note: x86 app will be updated to x64 version on Windows automatically, except for MSI Installer, Collaboration native app v. 2.5.3.
Fix
[WMS-13838] – int: fixed an occasional issue in which autoupdate of Collaboration native app on Windows didn’t work in case of MSI installer
WIService v 3.7.5 (Windows) Date: 08.04.2022
Fix
[WMS-13764] - int: fixed an issue in which WIService auto-update on Windows didn’t work in case of MSI installer
WIService v 3.7.4 (Windows) Date: 05.04.2022
Fix
[WMS-13783] - int: fixed an issue in which WIService couldn’t be started on Windows 7 (64-bit version) after update to v. 3.7.3
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Note: WIService for Windows running 32-bit version is no longer supported.
Fix
[WMS-13332] - wms: fixed an issue in which Spanish numbers were not detected correctly in CDR-view and Canary Islands were displayed instead of Spain
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Note: Make sure the option “Keep Wildix services up to date” is enabled in WIService Settings.
WMP Date: 17.03.2022
Fix
[WMS-13496] - wmp: fixed an issue of incorrect currency symbol (euro instead of CHF) in Price list (Excel format) for Switzerland partners
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[WMS-13360] - int: added support for new Kuando Busylight Alpha device
Fix
[WMS-13346] - int: fixed an occasional issue with headset integration, in which DuoLED-BT headset didn’t show missed calls and displayed incorrect user status
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[WMS-13207, WMS-13178] - int: improved stability of Outlook integration within WIService
Fix
[WMS-12908] - kite: fixed an issue in which “Screen sharing with control” on Kite didn’t work after WIService update to 3.4.9
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WIService v 3.5.5 Date: 24.12.2021
Fix
[WMS-13063] - int: fixed an issue of Outlook Integration merge with WIService in v 3.5.1 on Windows, in which the Integration was enabled by default and automatically started calendar sync and required access to Outlook
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- to check for updates, click on the WIService icon -> About. If an update is available, there will be the Update button
Fix
[WMS-11643] - int: fixed an issue in which Collaboration user avatars were not displayed in Outlook 365 contacts
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[WMS-12729] - int: improved the connection security and reliability between Outlook and WIService
Fix
[WMS-12759] - int: fixed an issue in which Collaboration Native App closed unexpectedly on Mac during installation or update of WIService
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Documentation: WMP Dashboards
Fix
[WMS-12360] - int: fixed an issue during screen sharing with enabled remote control in which keyboard on Windows PC of a user who shared the screen got blocked if the other user (either on Mac or Windows) used certain shortcuts with German keyboard
Kite Date: 27.10.2021
Fix
[WMS-12157] - kite: fixed an issue when it was impossible to place calls from Collaboration to Kite due to the wrong Kite link
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- to enable/ disable DND, press and hold "On/Off hook" button
[WMS-12311] - int: deprecated WIService component starting from v 3.4.5 on macOS 10.11 and prior
Fix
[WMS-12344] - int: fixed several issues with connected Kuando Busylight or similar device in which:
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WIService v 3.4.2 Date: 06.10.2021
Fix
[WMS-12318] - int: fixed an issue in which macOS users couldn’t answer or hang up a call via some headsets like Jabra, Sennheiser, Plantronics
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- note for macOS users: after the Integration service update on macOS, you will be prompted to allow Screen Recording in Security & Privacy preferences. Check the box in front of Wildix to grant the necessary permission and ensure that screen sharing works correctly
Fix
[WMS-10269] - int: fixed an issue with impossibility to hang up a call in Collaboration if it was answered via Sennheiser D10 USB for Lync Headset
PBXs Proxy Server Date: 01.10.2021
Fix
[WMS-11729] - wms: fixed an issue with impossibility to download audio files from PBX connected through pbxs.wildix.com
WIService v 3.3.6 Date: 10.09.2021
Fix
[WMS-12101] - int: WIService includes several fixes on macOS and Windows:
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WIService v 3.3.4 Date: 11.08.2021
Fix
[WMS-11876] - int: fixed an issue with LED user statuses being not loaded on DuoLED (USB and BT) Headset upon the first connection on macOS and Windows
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- removed Headset integration component
- moved call control options to WIService tray menu in macOS menu bar
- to activate the integration, tick off "Headset integration enable" in WIService Settings
Fix
[WMS-11301] - col: fixed an issue with push notifications being lost for group chats
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Outlook Integration v 2.6.14 Date: 22.06.2021
Fix
[WMS-11347] - int: fixed an issue in which user pictures couldn't be loaded and displayed in Outlook app
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- apply your requests via WMP -> Help Desk-> Customer Care -> CLASSOUND -> select “Set or update CNAM (US/Canada Partners only)”
- provide PBX and DID you want to order or modify CNAM
- CNAM should not be longer than 15 characters
- order can take up to 24 hours after submission to confirm by our vendor's database and up to 72 hours over business days for completion
Updated documentation: Wildix Terms and Conditions.
WIService v 3.2.13 (Windows) Date: 07.06.2021
Fix
[WMS-11331] - int: fixed an issue with Windows Firewall popup appearing after a clean install
WIService v 3.2.12 (Windows) Date: 01.06.2021
Fix
[WMS-11314] - int: fixed an issue in which msi packages were not auto updated under user session on Windows
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WIService v 3.2.11 (Windows) Date: 17.05.2021
Fix
[WMS-11172] - int: fixed an issue in which pc restart was required after manual update of msi package under another user session on Windows
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CLASSOUND Date: 27.04.2021
Fix
[WMS-11046] - classound: fixed an issue with impossibility to call CLASSOUND operator in case transmitted packets size exceeded 1500 bytes
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WIService v 3.2.7 (Windows) Date: 01.04.2021
Fix
[WMS-9247] - int: fixed an issue with impossibility to generate a call using click2call feature (tel:, sip:) for Microsoft users without admin rights
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[WMS-10609] - int: added battery level support for DuoLED-BT to be displayed in WIService tray menu on Windows (coming soon)
Fix
[WMS-10801] - int: fixed an issue with wrong WIService link during installation of Screen sharing, Outlook and Fax Printer on Windows
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[WMS-10598] - int: added native support for Headset integration, Fax printer and Screen sharing to comply with macOS on Apple M1 chips
Fix
[WMS-10645] - int: fixed an issue with repeated reboots of Outlook integration after PC waking from sleep mode
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[WMS-10032] – dev: added support for DuoLED-BT Headset
Fix
WIService v. 3.1.11 (macOS)
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Mono/DuoLED Date: 07.09.2020
Fix
[WMS-9479] – dev: fixed an issue with low volume on Mono/ DuoLED Headsets
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