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The List of custom config parameters that allow to change changing various settings in config files. Created: August 2018 Updated: August 2019May 2024 Permalink: https://confluencewildix.wildixatlassian.comnet/wiki/x/0AiIAQFh3OAQ |
Table of Contents |
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Users
2 PBXs in WMS Network, each with its own Active Directory for users
Note |
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You need admin access to Active Directory server. |
To make it work, proceed as follows:
- Make import of users via Active Directory on Server PBX
- Access Client PBX and move users from Server PBX to Client PBX
- Enable Active Directory sync on Client PBX: connect as root via SSH to Client PBX and create the file /rw2/etc/ad_connect.conf
- Copy the contents of the file ad_connect.conf from Server PBX to Client PBX
Result: Single Sign-On for Active Directory works for users on Client PBX.
Note |
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Limitation: the option "Remove existing users which are not received from the backend" does not work in this configuration; do not enable it. |
Devices
Disable devices sync
Warning |
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Important: By default, the sync is enabled. It is necessary to disable it in case of FAILOVER scenario on Failover PBXs! |
To disable the sync:
- Add parameters disable_sync_portal=1 “ and disable_sync_manual=1 to the config file /rw2/etc/pbx/device_sync.conf
Available values: 1 – sync is disabled; 0 – sync is enabled
Enable g729 transcoding for web phone calls to trunks which do not support G711
Warning |
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Important:
|
Note |
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Note: Feature is supported only on PBXs with modern CPU or Cloud. |
To enable g729 transcoding, edit the file /etc/callweaver/sip-general-custom.conf:
- Add the parameter g729_transcoding=yes
Disable HD codecs on PBX (Beta version, WMS 4.01)
Note |
---|
Notes:
|
The feature is enabled by default starting from WMS version 4.01.44289.32. To disable it:
- Edit the file /etc/callweaver/sip-general-custom.conf by adding the following lines:
Code Block |
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disallow=all
allow=alaw:20,ulaw:20,g729:20,vp8,h264,h263,h263p |
- Run the command:
Code Block |
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callweaver -rx “sip reload” |
Trunks
Enable Q-value (serial forking) for trunk registration
To enable q-value (serial forking) parameter via custom register string:
Copy registration line for some trunk from /etc/callweaver/sip-registration.conf (Example: register => 144?144:123456:”144″@10.168.0.144:5060)
- Uncheck Enable registration option in Trunk Settings (WMS -> Trunks)
- Add new line into /etc/callweaver/sip-general-custom.conf: register => 144?144:123456:”144″@10.168.0.144:5060~~0.6 (where 0.6 is q-value)
- Run the command:
Code Block |
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callweaver -rx “sip reload” |
Enable sending keep-alive packets via UDP packets to keep RTP ports opened
The option improves symmetric RTP/ NAT by allowing keep-alive packets to be sent via UDP packets for PBXs located behind NAT.
To send UDP packets (by default, RTP packets are sent), proceed with the following:
- Add the parameter rtpkeepalive_mode=udp (available values [udp|rtp]) to the file etc/callweaver/sip-general-custom.conf
Dialplan
Enable exit code 0 from voicemail
Starting from WMS Stable Version 3.88.41762.32, support for exit code 0 from voicemail allowing caller to speak with an operator was added
How to use:
- Add the letter ‘o’ as called number to the Dialplan context (that is where the “0” key sends the caller)
How to enable:
- Add the parameter operator=yes to the file voicemail.conf. It allows sender to hit 0 before/ after/ during leaving a voicemail to reach an operator
Allow overriding of Global Call groups settings
The option allows overriding of Global Call groups settings (see the chapter below) and saving custom parameters after each system upgrade.
To override Global Call group settings, you need to edit queues-general-custom.conf which is included in file queues.conf.
Access queues-general-custom.conf via SSH as root:
Code Block |
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nano-tiny /rw2/etc/callweaver/queues-general-custom.conf |
...
Global Call groups settings
Global Call group settings are defined and configured in [general] section of the configuration file queues.conf (the path to the file: /rw2/etc/callweaver/queues.conf).
[general] section
The section contains global settings that are applied to all Call groups.
- persistentmembers = yes
With persistentmembers enabled, all dynamically added Call group members (via Feature code "Call group management" 97, WebAPI "Call group login" and Contact center feature in Collaboration) are stored in their Call groups and therefore saved after the system restart.
- autofill = no
With autofill disabled, a Call group attempts to deliver calls to members in a serial manner. This means only one call is attempted to be distributed to members at a time. Additional callers are not distributed to members until that caller is connected to a member. With autofill enabled, callers are distributed to available agents simultaneously. The parameter allows you to more efficiently distribute calls between Call group members, especially if there are several callers in a queue and several members can accept a call.
Note |
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General information regarding Call groups: WMS Start Guide How to set up call distribution in Call groups: Call distribution in Call groups Admin Guide |
Integrations
Hotel PMS
WHoteld package supports some custom configuration parameters that can be changed by editing the file /etc/wildix/whoteld_manager_custom.conf.
List of the available parameters:
...
- Full - allows all synchronizations
- Forbid - denies any data synchronizations
- Lite - denies synchronization requests to FIAS/ XOpen interfaces
...
- std - accepts DND events only from FIAS interface
- extended - allows handling DND events also from PBX and XOpen interfaces
...
Supported values: 2 min - 6 min - 10 min (min - default - max)
Note |
---|
Note: Starting from WMS Beta Version 3.88.42955.49, the parameter "BadgeTimeout" is removed from whoteld_manager_custom.conf to whoteld_manager_custom.conf. The new default timeout is 60 seconds. New supported values: 20-600 seconds (min-max). |
Note |
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Note: Information about hotel integration: Hotel Integration - FIAS protocol - Guide. |
Fax Server
Adjust the resolution of outgoing faxes
Note |
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Note: The default resolution is 204x196 (fine). |
To adjust the resolution:
- Edit the config file /rw2/etc/faxglobal.conf by specifying the desired horizontal and vertical resolution of the image in pixels per inch
- For example: XResolution=204 YResolution=391
- Other widespread resolutions: 204x98, 204x391, 408x391
...
To make any changes to config files, access them via SSH as root:
Code Block |
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nano-tiny /etc/<sub-directory>/<config file name> |
Call Groups
Check registration status of Call group members during call distribution
The feature is enabled by default and it prevents unavailable Call group members (means no registered devices or no push for mobile apps) from receiving calls from a queue. The logic is applied only for Call group calls!
To disable it:
Edit the file /etc/callweaver/sip-general-custom.conf by adding the parameter:
Code Block send_regevent_devstate = no
Available values: no – the feature is disabled; yes – the feature is enabled.
Reload SIP by running the command:
Code Block callweaver -rx 'sip reload'
Allow overriding of Global Call groups settings
The option allows overriding of Global Call groups settings (see the chapter below) and saving custom parameters after each system upgrade.
To override Global Call group settings, you need to edit queues-general-custom.conf which is included in file queues.conf.
- Add a custom parameter, for example: autofill = yes (by default, the file queues.conf contains autofill = no parameter)
Run the following command:
Code Block callweaver -x "reload"
Global Call groups settings
Global Call group settings are defined and configured in [general] section of the configuration file queues.conf (the path to the file: /rw2/etc/callweaver/queues.conf).
[general] section
The section contains global settings that are applied to all Call groups.
- persistentmembers = yes
With persistentmembers enabled, all dynamically added Call group members (via Feature code "Call group management" 97, WebAPI "Call group login" and Contact center feature in Collaboration) are stored in their Call groups and therefore saved after the system restart.
- autofill = no
With autofill disabled, a Call group attempts to deliver calls to members in a serial manner. This means only one call is attempted to be distributed to members at a time. Additional callers are not distributed to members until that caller is connected to a member. With autofill enabled, callers are distributed to available agents simultaneously. The parameter allows you to more efficiently distribute calls between Call group members, especially if there are several callers in a queue and several members can accept a call.
Note |
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|
Collaboration
Disable file transfer in Collaboration chat messages
Note |
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The support starts from WMS 5.03. |
This feature blocks the possibility of transferring files in Collaboration chat messages for all PBX users.
To disable file transfer, edit the file /rw2/etc/env.custom.ini by adding the following line:
Code Block |
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COLLABORATION_FILE_TRANSFER_ALLOW=false |
Disable Chat and Post-It functionality in Collaboration
Note |
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The support starts from WMS 5.03. |
This feature disables access to Chat and Post-It functionality throughout Collaboration. It removes the Chat tab and disables Chat and Post-It options in Colleagues, Fn keys, History tabs, as well as in Search and via Add button. With disabled chats, users also don't receive Kite chat requests.
To disable Chat and Post-It, edit the config file/rw2/etc/env.custom.iniby adding the following line:
Code Block |
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COLLABORATION_CHAT_ALLOW=false |
Note |
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Use case: This feature is useful for teams4Wildix integration, as long as Microsoft Teams offers its own chat. Disabling chat functionality in Collaboration helps users to avoid confusion between these two systems and use one chat instead of two. |
Change the default Departments tree separator Anchor departmentsastree departmentsastree
departmentsastree | |
departmentsastree |
Starting from WMS 5.04.20220309.1, the Colleagues tab in Collaboration shows only the list of Departments and there is possibility to create a multilevel hierarchy of Departments and display them in a tree view.
When indicating the Department path in WMS -> Users -> Edit User -> Department field, the default separator "/" should be used. For example: Department: UK/ Marketing.
To change the default separator to another character ("\" or "|"), edit the following parameter in the /rw2/etc/env.custom.ini:
Code Block |
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DEPARTMENTS_TREE_SEPARATOR=\ |
Documentation: How to configure Departments tree.
Display all PBX users on the Colleagues tab Anchor showallcolleagues showallcolleagues
showallcolleagues | |
showallcolleagues |
Note |
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The support starts from WMS 5.04.20220309.1 |
By default, only people added to rosterare shown on the Colleagues tab. To display all users registered on the PBX, add the following line to the /rw2/etc/env.custom.ini file:
Code Block |
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COLLABORATION_SHOW_ALL_COLLEAGUES=true |
Warning |
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Current limitation: The status of users that are not added to the roster is not displayed. |
Enable Noise suppression on the PBX level
Starting from WMS 6.04, Collaboration users can enable Noise suppression in Collaboration Settings -> Web Phone. To enable Noise suppression on the PBX level for all users, edit the following parameter in the /rw2/etc/env.custom.ini file:
Code Block |
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COLLABORATION_NOISE_SUPPRESSION=true |
Note |
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Note: The settings are applied to all PBX users except for those, who enabled/ disabled Noise suppression in Collaboration settings. |
Collaboration Mobile App
Configure which numbers on mobile should be directed to native dialler
Starting from WMS v. 6.02.20230306.1, it is possible to configure that certain numbers dialled via mobile Collaboration app are automatically forwarded to native dialler (call via Mobile network) for all PBX users.
Note |
---|
Note: The support of the feature on mobile starts from Android Collaboration app v. 5.11; iOS Collaboration app v. 8.11. |
Add the following parameter to /rw2/etc/env.custom.ini file:
Code Block |
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COLLABORATION_MOBILE_DIRECT_CALL=xxx,yyy |
Where xxx, yyy are the extensions/ numbers, calls to which should be automatically forwarded to the native dialler. By default, the field is empty.
Configure Advanced settings in Collaboration app on mobile (Android)
Starting from Android app v. 5.13.05, it is possible to predefine on PBX the values for Advanced settings in Collaboration mobile app (Android).
Note |
---|
Note: The support starts from WMS Beta 6.04.20230724.1. |
For this, set the following parameters in the /rw2/etc/env.custom.ini file:
Setting on mobile | Parameter | Default value | Possible values |
---|---|---|---|
Disable SIP mode | COLLABORATION_MOBILE_DISABLE_SIP_MODE | false | true | false |
Enable WebRTC | COLLABORATION_MOBILE_ENABLE_WEBRTC | false | true | false |
Firewall bypass (beta) | COLLABORATION_MOBILE_FIREWALL_BYPASS | off | auto | on | off |
Outgoing calls via Wildix | COLLABORATION_MOBILE_OUTGOING_CALLS_VIA_WILDIX | false | true | false |
Run in background | COLLABORATION_MOBILE_RUN_IN_BACKGROUND | false | true | false |
User status when talking on mobile | COLLABORATION_MOBILE_USER_STATUS_WHEN_TALKING_ON_MOBILE | false | true | false |
Native Calls Support | COLLABORATION_MOBILE_NATIVE_CALLS_SUPPORT | false | true | false |
Mic gain | COLLABORATION_MOBILE_MIC_GAIN | 0 | -4..12 |
Activate DND mode | COLLABORATION_MOBILE_ACTIVATE_DND_MODE | false | true | false |
More about advanced settings on mobile: Appendix 3: Advanced Settings
Devices
Modify devices sync
Warning |
---|
Important: By default, the sync is enabled. It is necessary to disable it in case of FAILOVER scenario on Failover PBXs! |
To disable the sync:
Add the following parameters to the config file /rw2/etc/pbx/device_sync.conf
Code Block disable_sync_portal=1 disable_sync_manual=1
Available values: 1 – sync is disabled; 0 – sync is enabled.
Modify g729 transcoding for web phone calls to trunks which do not support g711
Warning |
---|
Important:
|
Note |
---|
Note: Feature is supported only on PBXs with modern CPU or Cloud. |
To enable g729 transcoding:
Edit the file /etc/callweaver/sip-general-custom.conf by adding the parameter:
Code Block g729_transcoding=yes
Available values: no – the feature is disabled; yes – the feature is enabled.
Run the command:
Code Block callweaver -rx "sip reload"
Modify HD codecs on PBX
Note |
---|
Supported devices:
The feature also works for PBXs in WMS Network. |
The feature is enabled by default. To disable it:
Edit the file /etc/callweaver/sip-general-custom.conf by adding the following parameters:
Code Block disallow=all allow=alaw:20,ulaw:20,g729:20,vp8,h264,h263,h263p
Run the command:
Code Block callweaver -rx "sip reload"
Manage wideband codecs usage
Starting from WMS 5.04.20220309.1, there is custom provisioning parameter WideNarrowbandUse, which allows to manage wideband codecs usage. By default, the parameter is disabled and wideband codecs are forced for all devices. When the parameter is enabled (WideNarrowbandUse=yes), the previous behaviour remains: all devices use wideband codec priority or narrowband codec priority and remote codecs priority or local codecs.
In case of WideNarrowbandUse=yes, you need to add relevant lines to /etc/callweaver/sip-wideband.conf to set the parameters
To Enable wideband codec usage for all networks:
Code Block forcewideband=yes disableautowideband=yes
To Enable wideband codec usage in LAN:
Code Block forcewideband=no disableautowideband=no
To set Networks where force usage of wideband codecs (i.e. for network 10.100.6.0/16):
Code Block forcewideband=no disableautowideband=yes wideband=10.100.6.0/16
Modify presence status monitoring via BLF keys
Note |
---|
Detailed information about the feature: Presence status monitoring. |
The feature is enabled by default. To disable it:
Edit the file /etc/callweaver/sip-general-custom.conf by adding the following parameter:
Code Block full_presence=no
Available values: no – the feature is disabled; yes – the feature is enabled.
Run the command:
Code Block callweaver -rx "sip reload"
Modify the behaviour of Colleague BLF keys if a colleague is a Call group member
The feature is disabled by default . There are two options for its configuration:
1. Disable updates for "ringing" status for "Call All 10" strategy. To enable such behavior:
Edit the file /etc/callweaver/sip-general-custom.conf by adding the following parameter:
Code Block send_cg_member_ring_notify=yes
Available values:no - the feature is disabled; yes - the feature is enabled.
Run the command:
Code Block callweaver -rx "sip reload"
Once it is enabled, Colleague BLF keys do not switch to an active state for incoming calls to Call Group before call answer (only Call group BLF turns on).
2. (available in WMS 5.02) Disable updates for all early statuses including "ringing", "check who is calling", "cancelled" etc for "Call All 10/32" strategies (check the separate Article regarding the feature). To enable the behaviour:
Edit the file /etc/kamailio/cfg.d/host_specific_custom.cfg by adding the parameter:
Code Block modparam("pv", "varset", "skip_cg_members_presence_on_wp=i:1")
Available values: 0 - the feature is disabled; 1- the feature is enabled.
Restart kamailio service:
Code Block /etc/init.d/kamailio restart
Edit the file /etc/callweaver/sip-general-custom.conf by adding the parameter:
Code Block skip_cg_members_presence_on_wp=yes
Available values:no - the feature is disabled; yes - the feature is enabled.
Restart callweaver service:
Code Block callweaver -rx "sip reload"
If the feature is enabled, the default devices mask is:
Code Block |
---|
modparam("pv", "varset", "device_presence_skip_event_dialog=s:(Wildix WP490GR[3|4])") |
It can be changed in the config file /etc/kamailio/cfg.d/host_specific_custom.cfg.
3. Avoid an issue in which WP phones of Call group members continue to ring after the call was answered
Such an issue may occur in case of large amount of call group members with "Colleague" BLF buttons configured.
Edit the file /etc/callweaver/sip-general-custom.conf by adding the parameter:
Code Block skip_cg_members_early_state_presence=yes
Available values:no - the feature is disabled; yes - the feature is enabled. When the parameter is enabled, sending PUBLISH messages is skipped.
2. Reload PBX engine:
Code Block |
---|
callweaver -rx "sip reload" |
Modify direct SDES-SRTP
Anchor | ||||
---|---|---|---|---|
|
Note |
---|
Supported devices:
|
The feature is enabled by default. To disable it:
Edit the file /etc/kamailio/cfg.d/host_specific_custom.cfg by adding the following parameters:
Code Block modparam("pv", "varset", "device_caps_sdes_srtp=s:(Wildix WP4[8|9]0GR[3|4])|(Wildix .*BRI)|(Wildix Wildix W0[1-2]PRI)|(Wildix W0[2|4]FXSR3)|(Wildix Wildix 3000)|(Wildix WP410R2)") modparam("pv", "varset", "sdes_srtp=i:0")
Available values: "sdes_srtp=i:0" - to disable and "sdes_srtp=i:1" - to enable.
Run the command:
Code Block /etc/init.d/kamailio restart
(only for BRI/ PRI mgw) Add a custom provisioning parameter SRTPForceUse to [wildixgw] section of the file /rw2/etc/provision.conf
- Send the new configuration to devices via Configure / Sync device option in WMS -> Devices
Note |
---|
During ongoing calls, a lock on a phone's screen indicates that Direct SDES-SRTP is established. |
Select a specific GSM gateway
Anchor | ||||
---|---|---|---|---|
|
The option allows setting a specific GSM gateway for SMS sending for each separate user:
Edit the config file /etc/wildix/smsd-route.conf by specifying user extension and MAC address of GSM gateway, for example:
Code Block 101,9c7533014b00 102,9c7533014b00 103,9c7533014b00 104,9c7533014b01
Modify geolocation sharing on PBX
Note |
---|
The support starts from WMS 5.02. |
Specifically this option can be used to block geolocation on Vision/ SuperVision phones since the ACL "Can/cannot - View geolocation via Collaboration - Group" can't be applied.
To block geolocation sharing:
Edit the file /rw2/etc/ejabberd/ejabberd_mod_wildix_presence.yml by changing the following parameter to false:
Code Block allow_location: false
Available values: true - location is allowed, false - location is blocked.
Restart the server:
Code Block /etc/init.d/ejabberd restart
Note |
---|
Notes:
|
Configure FXS to recognize pulse dialing
Note |
---|
Note: The support starts from WMS 6.06.20240425.1. |
It is possible to configure FXS to recognize pulse dialing to avoid an issue when phones using pulse dialing only could not make calls. For this, add the following parameter to the /rw2/etc/provision.conf file, indicating the MAC address of the necessary FXS device(s) and minimum and maximum flash hook time:
Code Block |
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UseFlashHookTime={"9C750430060a": {"min": 150,"max": 400},"9C71153200DC": {"min": 300,"max": 500}} |
You can set as many devices as you need.
Note |
---|
Note:
|
Security
Enable SSL connection to remote MySQL server
It is possible to configure SSL connection for sending CDR data to external MySQL server.
Upload the following three files to the PBX:
Note Note: The files should be generated by server CA file on MySQL server. For MySQL v. 5.7, you can refer to the following instruction.
- ca.pem
- client-key.pem
client-cert.pem
- Place the files into the directory /etc/callweaver/certs (the directory should be created beforehand) or any other directory on the PBX.
Make changes in the file /etc/callweaver/cdr_mysql.conf by adding/ editing the following rows:
Code Block ssl_cert = /etc/callweaver/certs/client-cert.pem ssl_key = /etc/callweaver/certs/client-key.pem ssl_ca = /etc/callweaver/certs/ca.pem
Run the following command:
Code Block callweaver -x'reload cdr_mysql.so'
In the file /rw2/etc/ejabberd/ejabberd_mod_mam.yml, edit the following line:
Code Block sql_ssl: true
Enable location-based MFA
Note |
---|
The support starts from WMS 6.03. |
It is possible to enable the location-based multi-factor authentication that requests user to confirm IP address via email when logging in to Collaboration or using basic authorization from a new IP address.
The feature is disabled by default. To activate it, set the following parameter in /rw2/etc/env.custom.ini file:
Code Block |
---|
MFA_SERVICE_ENABLE=true |
Note |
---|
Note: Starting from WMS 6.04.20231020.2, it is possible to manage location-based MFA via WMS -> PBX -> Features. Documentation: WMS Settings Menu - Admin Guide |
Dialplan
Exit code 0 from voicemail
Support for exit code 0 from voicemail allowing caller to speak with an operator was added.
How to use:
- Add the letter ‘o’ as called number to the Dialplan context (that is where the “0” key sends the caller)
How to enable:
- Add the parameter operator=yes to the file voicemail.conf. It allows sender to hit 0 before/ after/ during leaving a voicemail to reach an operator
Use online streaming of mp3 http/ https sources as music on hold
Note |
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The support starts from WMS 5.02. |
The feature is disabled by default. When enabled, it allows setting online streaming of mp3 http/ https sources as music on hold.
To enable:
Add the following parameters to the file /rw2/etc/callweaver/musiconhold-stream.conf:
Code Block [radio] mode=custom application=/usr/sbin/cw_play_http_stream.sh http://stream.104.6rtl.com/rtl-live/mp3-192
where http://stream.104.6rtl.com/rtl-live/mp3-192 is your stream source.
Run the command:
Code Block callweaver -rx "moh reload"
Add Dialplan application Set -> Music on hold -> radio
Note |
---|
Note: Starting from WMS 5.04.20220309.1, in case you have several streams, modify the parameter [radio] to [radio1], [radio2], etc. in the config file and choose the corresponding option ("radio1", "radio2") when setting music on hold in the Dialplan. |
x-caracal
Change time range limit for reports
Starting from WMS 5.04, depending on the PBX load, some limits of allowed days range apply when generating x-caracal reports. Learn more in x-caracal documentation.
To set custom limit (for example 50 days), add the following parameter to /var/www/x-caracal/.env file:
Code Block |
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MAX_ALLOWED_DAY_RANGE=50 |
Modify Inactivity Timer
By default, after 10 minutes of inactivity, x-caracal page needs to be refreshed. Starting from WMS 6.03, it is possible to modify its inactivity timeout.
To modify the timeout, add the following parameter to /var/www/x-caracal/.env file:
Code Block |
---|
INACTIVITY_TIMEOUT_MINUTES = 120 |
- Where 120 is the timeout in minutes (enter the preferred value)
The Maximum value is 600 (10 hours). In case you set the inactivity timeout to 0, it gets disabled.
Integrations
Hotel PMS
WHoteld package supports some custom configuration parameters that can be changed by editing the file /etc/wildix/whoteld_manager_custom.conf.
List of the available parameters:
- ReSyncType is used to modify data synchronization procedure. The following values are available:
- Full - allows all synchronizations
- Forbid - denies any data synchronizations
- Lite - denies synchronization requests to FIAS/ XOpen interfaces
- DnDBehaviour - setup for the DND event processing. The following values are available:
- std - accepts DND events only from FIAS interface
- extended - allows handling DND events also from PBX and XOpen interfaces
- PostponeRE- in case of using ASA hotel software, this option must be set to "true" to postpone processing of RE (Room equipment) request
- (removed to another file. See information below) BadgeTimeout - timeout for waiting on the badge programming response
Supported values: 2 min - 6 min - 10 min (min - default - max)
Note Note: the parameter "BadgeTimeout" is removed to /etc/wildix/whoteld_manager_wms.conf.
The new default timeout is 60 seconds. New supported values: 20-600 seconds (min-max).
Note |
---|
Note: Information about hotel integration: Hotel Integration - FIAS protocol - Guide. |
Integrate custom HTML code by using Google Tag Manager
Warning |
---|
The feature is available only for Cloud PBXs! Supported services:
|
Google Tag Manager allows integrating custom HTML code into Collaboration and x-caracal. To integrate the code, take the following steps
Create a new config file template.conf including GTM ID in the file /rw2/etc/pbx/, for example, use the command:
Code Block echo 'gtm=GTM-12345678' > template.conf
where 123445678 is Google Tag Manager ID.
After implementation, the following sections appear in the code:
after the <HEAD> section:
Code Block <!-- Google Tag Manager --> <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-XXXX');</script> <!-- End Google Tag Manager -->
after the <BODY> section:
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Feelingstream
Wildix supports integration with the Feelingstream platform for voice recognition and call recordings in stereo format. Feelingstream allows to conduct STT analysis of stereo recordings received from Wildix PBX.
Requirements:
- Activated Feelingstream account
- Quality of call recordings set to WAV (you can do this in WMS -> Dialplan -> General Settings)
- For HW/ VM: mounted storage for recordings
To enable the integration, create the config file /etc/feelingstream.conf with the following parameters:
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host=wildix.feelingstream.com
apikey=fcd4206d-aaab-56cb-bdc8-a33dc4611a4b_ab30ac63-1234-1234-1234-123456789012
bucket=call
lang=en |
Where:
- host – received from Feelingstream side
- apikey – generated using Feelingstream web interface
- bucket – created manually using Feelingstream web interface or API
- lang – optional parameter for setting the language for recognition. If not indicated, the language is set automatically.
To enable stereo mode on the PBX side and improve the quality of recognition, go to WMS -> Dialplan -> General Settings -> Set dialplan variables and add the following Global Dialplan variable: STEREO_RECORDINGS=yes.
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Note: Stereo recordings can be activated and used separately on any PBX, without Feelingstream integration, consult the documentation Custom Global Dialplan Variables List. |
Enable sending presence events to support Microsoft Teams 2-way presence sync Anchor MS Teams presence sync MS Teams presence sync
MS Teams presence sync | |
MS Teams presence sync |
For the correct user presence sync, it is necessary to enable sending of presence events to Analytics on PBXs with UC licenses (for x-bees licenses, it is enabled by default). For this, follow the steps described below:
Create a directory /etc/systemd/system/pbx-data-engine.service.d
Code Block # mkdir /etc/systemd/system/pbx-data-engine.service.d
Create a file /etc/systemd/system/pbx-data-engine.service.d/override.conf and add the following lines
Code Block # vi /etc/systemd/system/pbx-data-engine.service.d/override.conf [Service] ExecStart= ExecStart=/usr/sbin/pbx_data_engine.py --daemon --mode calls presence
Reload systemd and restart the service to apply the changes
Code Block # systemctl daemon-reload # systemctl restart pbx-data-engine
Run the following command to check what events are sent to Analytics
Code Block echo mode | socat - UNIX-CONNECT:/var/run/data_engine/data_engine.sock
Fax Server
Adjust the resolution of outgoing faxes
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Note: The default resolution is 204x196 (fine). |
To adjust the resolution:
- Edit the config file /rw2/etc/faxglobal.conf by specifying the desired horizontal and vertical resolution of the image in pixels per inch. For example:
Code Block XResolution=204 YResolution=391
Other widespread resolutions: 204x98, 204x391, 408x391.
Disable Error Correction Mode (ECM)
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Note: The support starts from WMS 5.04.20220309.1. |
ECM is enabled by default. To disable it, add the following line in /etc/callweaver/res_fax_custom.conf:
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ecm=no |
Set maximum/ minimum fax transmission speed
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Note: The support starts from WMS 5.04.20220309.1. |
Maximum transmission speed
To change the maximum transmission speed, modify the following parameter in the /etc/callweaver/res_fax_custom.conf file:
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maxrate=14400 |
The default value is 14400
Possible values: 2400 | 4800 | 7200 | 9600 | 12000 | 14400
Minimum transmission speed
To change the minimum transmission speed, modify the following parameter in the /etc/callweaver/res_fax_custom.conf file:
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minrate=2400 |
The default value is 2400
Possible values: 2400 | 4800 | 7200 | 9600 | 12000 | 14400
Kite
Deliver Kite chat requests to all Call group members
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The support starts from WMS 5.03. |
In some cases, Kite chat requests may not be equally distributed within the group.
To deliver chat requests to all Call group members simultaneously, edit the config file /rw2/etc/ejabberd/ejabberd_mod_wildix_kite.yml by changing the value of the pickup_strategy parameter:
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pickup_strategy: sendall |
Available values:
- onebyone (default) - sends Kite chat requests to Call group members one by one
- sendall - sends chat requests to all CG members simultaneously.
Trunks
Enable Q-value (serial forking) for trunk registration
To enable q-value (serial forking) parameter via custom register string:
Copy registration line for a trunk from /etc/callweaver/sip-registration.conf (Example: register => 144?144:123456:”144″@10.168.0.144:5060)
- Uncheck Enable registration option in Trunk Settings (WMS -> Trunks)
Add a new line into /etc/callweaver/sip-general-custom.conf:
Code Block register => 144?144:123456:”144″@10.168.0.144:5060~~0.6
Where 0.6 is q-value.
Run the command:
Code Block callweaver -rx "sip reload"
Modify sending keep-alive packets via UDP packets to keep RTP ports opened
The option improves symmetric RTP/ NAT by allowing keep-alive packets to be sent via UDP packets for PBXs located behind NAT.
To send UDP packets (by default, RTP packets are sent), proceed with the following:
Add the following parameter to the file /etc/callweaver/sip-general-custom.conf
Code Block rtpkeepalive_mode=udp
Available values: udp | rtp.
Run the command:
Code Block callweaver -rx "sip reload"
Include the session-expires timer in UPDATE message
The feature is disabled by default. It is applied for some specific carriers when calls can drop due to the missing session-expires timer in UPDATE messages.
If you encounter such issue, follow these steps to include the session-expires timer:
Edit the file /etc/callweaver/sip-general-custom.conf by adding the parameter:
Code Block session_expire_header_in_update=yes
Available values: no – the feature is disabled; yes – the feature is enabled.
Run the command:
Code Block callweaver -x 'sip reload'
Allow calls from users with same public IP address as a static trunk
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Note: The support starts from WMS 6.01.20221019.4. |
The option is disabled by default. To enable it and allow calls from users that have the same public IP address as a static trunk, do the following:
Add the below line to /etc/kamailio/cfg.d/host_specific_custom.cfg file:
Code Block modparam("pv", "varset", "allow_users_and_trunks_behind_same_nat=i:1")
Available values: 1 - enabled; 0 - disabled.
Run the command:
Code Block systemctl restart kamailio.service
Users
2 PBXs in WMS Network, each with its own Active Directory for users
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You need admin access to Active Directory server. |
To make it work, proceed as follows:
- Make import of users via Active Directory on Server PBX
- Access Client PBX and move users from Server PBX to Client PBX
- Enable Active Directory sync on Client PBX: connect as root via SSH to Client PBX and create the file /rw2/etc/ad_connect.conf
- Copy the contents of the file ad_connect.conf from Server PBX to Client PBX
Result: Single Sign-On for Active Directory works for users on Client PBX.
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Limitation: the option "Remove existing users which are not received from the backend" does not work in this configuration; do not enable it. |
Other
Extend the limit of Voicemails per user
By default, the maximum number of Voicemails per user is 100. Starting from WMS 6.01.20220621.2, it is possible to extend the number. For this, change the value of the following parameter in the/etc/callweaver/voicemail-custom.conf file:
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maxmsg=200 |
Where 200 is the desired number of allowed voicemails.
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Notes:
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Change type of reconnection to the database in case connection was lost
It is possible to change type of reconnection to the database in case the connection was lost. For this, add the following custom parameter to /etc/callweaver/cdr_mysql.conf configuration file:
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reconnect_mode=ping |
The “reconnect_mode” parameter has the following values:
- init: reinitializes the connection. This value is used by default.
- ping: restores the connection by sending a ping request
Avoid no media issue on some iOS versions
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Note: The support starts from WMS 6.05.20240119.1. |
On some iOS versions, there is an occasional issue of in which there can be no media after answering a call, in case the phone was locked and it is an API call by an external CRM or a call from Collaboration with Any selected as a device. If you encounter such an issue, to avoid it, you can add the following line to the /rw2/etc/env.custom.ini file:
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ORIGINATE_VIA_ANY_DEVICE_TRANSFER=false |
Prevent obsolete repeaters from upgrade
Starting from W-AIR firmware v.07.30.xx.xx and higher, old Wildix repeaters are no longer supported and need additional configuration to stay on previous firmwares to continue working. For old repeaters to work, you need to add the following parameter to the /rw2/etc/provision.conf file:
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SupportObsoleteRepeater = yes |
The default value is “no”. When the parameter is enabled, the base stations automatically switch to the previous firmware on which the obsolete repeaters are supported (v. 06.xx.xx.xx)
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Note: To differentiate between obsolete and supported repeaters, check out the document How to Identify Obsolete Wildix Repeaters |
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