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The list of Custom Global Dialplan Variables that allow to change different parameters (WMS -> Dialplan -> General settings -> Set dialplan variables). Updated: September 2021May 2024 Permalink: https://confluencewildix.wildixatlassian.comnet/wiki/x/nQmIAQ5h3OAQ |
Custom Global Dialplan Variables
Variable | Values | Description |
---|---|---|
CALLCOMPLETION | =yes (default) / no | Disable/ enable CallCompletion feature in pre-answer services |
CW_SILENT_RINGTONE | =yes (default) / no | Enable / disable silent ringtone for the second incoming call. If variable set to "no": a second incoming call arrives during an active call, ringtone will be played loudly on the second device registered to the user's account |
DEBUG_LUA | =all / file | Writes dialplan logs to file /tmp/calls/call-<caller>-<callee>-<date of start call>-<uniqid>.log. Set this value to file or all for activation described logs |
DIALBYNAME_PROMPT | =custom string | Override a standard prompt when calling via "Dial By Name / Directory" Dialplan application or Feature code "Directory" 82 (ASR only). For example, DIALBYNAME_PROMPT=Please say the first name of the person you wish to call Note: Starting from WMS 6.04.20231012.1 it is possible to override standard prompt regardless of ASR usage. |
DIALNOINSTR | =yes / no (default) | Disable/ enable message in pre-answer services |
DIAL_OPTIONS | =string | Add additional dial options (e.g. “g” – proceed with Dialplan execution at the next priority in the current extension if the destination channel hangs up), take an effect for following Dialplan applications: "Dial the phone", "Dial the trunk" or "Trunk group" |
DIALPLANLOGGER_MODE | =syslog / file / core (default) | Writes dialplan logs to the following streams:
|
DISABLE_FORWARD_NOTIFICATION | =yes / no (default) | Enable/ disable |
audio notification in case of call forwarding | ||
DISPLAYINFOUSELOOKUP | =yes (default) / no | Disable/ enable |
displaying of caller name and company on incoming call from trunk. It is also possible to display additional info using "Set" Dialplan application. Refer to Dialplan applications Guide , Case 4, for details | ||
EXTCONTACTLOOKUP | =yes (default) / no | Disable/ enable |
caller name lookup feature via Worldwide Phonebook for CLASSOUND calls (available in the USA and Canada starting from WMS 6.02.20230201.1) | ||
EXTENDED_DEVSTATE | =yes / no (default) | Processing device state in case call to/from mobility/office phone (used to enable |
call waiting, second mobility call) |
EXTNUMBERINFO | = |
yes / no (default) | Enable/ disable printing to dialplan logs information about the external number, like number type, country, etc | |
FAXDEBUG | =yes / no (default) | Enable/ disable debug messages for applications SendFax or ReceiveFax |
FAX_HEADER | =string header | Set fax header (if not set in user preferences) for fax sending by user |
FAX_MACHINE_ |
ID | =string |
ID | Set fax |
machine ID (if not set in user preferences) for fax sending by user |
FILTER_ |
183180nosdp | = |
=more than 3 (if less than 3, anyway 3 digits are required). Default value=5
Set the min number of digits in password PIN check.
IMPORTANT: this variable is no longer supported started from WMS release 3.86!!!!
VOICEMAIL_DELETE
Auto deletion of Voicemails after X days
IMPORTANT: the variable is no longer supported starting from WMS release 3.86!!! Use the feature "Delete voicemails after X months" in WMS Settings -> PBX -> Call and chat history (documentation)
1 | Resolve no ringback issue with some UK VoIP Operators Dialplan variable can be also used in Dialplan before “Dial the trunk” application: add “Custom application” and enter into the field: Set(FILTER_183180nosdp=1) | |
GATTACH_LIMIT | =X | Set max attachment file size in MB (used for email attachments with mp3 file), e.g., GATTACH_LIMIT=2 |
GFAXCONGESTION_TRY | =X. Default value=30 | Number of retries of sending fax if no circuit/ channel available |
GLOBAL_PHONEBOOK_SEARCH | =yes / no (default) |
Restrict synthesised waiting time in case TTS service is unavailable
Enable / disable silent ringtone for the second incoming call.
If variable set to "no": a second incoming call arrives during an active call, ringtone will be played loudly on the second device registered to the user's accountStarting from WMS 5.03. Enable/ disable caller name lookup in Microsoft 365 phonebooks. For instructions on how to enable Microsoft 365 user phonebook sync, check the guide Import of Contacts and Users - Admin Guide. | ||
HIDE_DTMF | =yes (default) / no | Disable / enable visualization of DTMFs on WP display |
INTRUSION_NOTIFICATION | =yes / no (default) | Starting from WMS 5.0X. Activate/ deactivate audio notification (beep) for call intrusion. A beep sound is played when any type of call intrusion (including silent intrusion) is started. |
IVR_ASR | =yes (default) / no | Disable (return back to entering name via DTMF)/ enable dial by name using ASR for Dialplan application "Dial by name/ Directory" |
IVR_ASR_SERVICES | =yes (default) / no | Disable (return back to entering name via DTMF)/ enable dial by name using ASR for Feature code "Directory" |
MinibarType | = |
Dialplan variable can be also used in Dialplan before “Dial the trunk” application: add “Custom application” and enter into the field: Set(FILTER_183180nosdp=1)
string | (WHOTEL) Set minibar service type (used only for Wildix Hotel Integration with installed whoteld package) |
MULTILOGIN_SUPPORT | =yes / no (default) |
Activate / deactivate auto logout of all the WP4X0 phones assigned to one user after performing logout via Feature Code "Login" 99 on a WP4X0 |
PRIORITIZE_MULTIPLE_QUEUES_LONGEST_WAITING_ANSWER | =yes/ |
no (default) | Starting from WMS |
6.02.20230306.1. Enable/ disable possibility to prioritize calls to a user belonging to different call groups by the longest waiting time. By default, the feature is disabled. When on, agent receives a call from the queue that has the longest waiting time and next calls are not assigned to another agent until the longest waiting call is answered. | ||
QUEUE_FAST_RECALL | =yes/ no (default) | Starting from WMS 5.03. The variable overrides the timeout between calls in Call All 10/32 Call group strategy and sends an incoming call to a Call group member as soon as they become available. By default, the value is “no” and when a Call group member hangs up, they don't receive an incoming call until the Call group timeout is reached. Check out Call distribution in Call groups - Admin Guide for more details. |
RECORDING_EMAIL | Email address to receive a copy of all recordings (file is attached even if related options in General Dialplan settings are disabled) | |
REPORT_USER_STATUS_FOR_EXT_CALLS | =all / status / no (default) | Starting from WMS 5.02. Enable/ disable reporting of user statutes for external calls. Documentation: Wildix Business Intelligence - Artificial Intelligence services. Values:
|
RETURNFROMTRANSFER | =yes (default) / no | Disable/ enable Return from Transfer feature Note: For USA / Canada country code, if the parameter is not set, Return from Transfer works only for calls returning from parking by default. |
SPLIT_RECORDINGS | =yes (default) / no | Starting from WMS |
6.03. |
For instructions on how to enable Microsoft 365 user phonebook sync, check the guide Import of Contacts and Users - Admin Guide.
Disable/ enable splitting of recordings according to call flows. When enabled, each part of the call has a separate recording. So, if the call was transferred, you can see several recording files when clicking on the recording icon in CDR-View. It is recommended to keep recording splitting enabled for better compatibility with Cloud Analytics (CRD-View 2.0). | ||
STEREO_RECORDINGS | Starting from WMS 5.03. Enable/ disable stereo mode. It is |
designed for the integration with Feelingstream platform for voice recognition and call recordings in stereo format, to improve the quality of recognition. Check the |
guide Custom config parameters List. Note: Quality of call recordings should be set to WAV (WMS -> Dialplan -> General Settings) Stereo mode can also be used on a PBX independently, without Feelingstream integration. | ||
TEXTTOSPEECH | =yes (default) / no | Disable/ enable user status reporting via TTS or Dynamic TTS in Dialplan. Documentation: Wildix Business Intelligence - Artificial Intelligence services |
TEXTTOSPEECH_TIMEOUT | =X seconds. Default value=3 | Restrict synthesised waiting time in case TTS service is unavailable |
TRANSCRIBE_RECORDED_CALLS | =yes / no (default) | Starting from WMS 6.06.20240213. Enable transcription of the calls that are being recorded. Documentation: How to use real-time transcription of x-bees calls and conferences |
USER_CAN_PAUSE_RECORDING | =yes (default) / no | Allow users to pause/ resume a personal recording via FC "Pause recording" *2 |
USE_USERS_LANGUAGE_FOR_PROMTS | =yes / no (default) | Starting from WMS 6.03. Enable/ disable use of user's language for voice prompts, e.g. when you call a user who is unavailable and you are prompted to leave a voicemail, for incoming calls instead of the trunk’s language |
WHotelFamily | =string | (WHOTEL) Set family and use as an indication of Wildix Hotel Integration with installed whoteld package |
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