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This guide gathers all the information on setting up and using the Voicemail service. Created: January 2019 Updated: September 2023 Permalink: https://wildix.atlassian.net/wiki/x/lQbOAQ |
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General information and limitations
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- Collaboration - Voicemail menu (see Collaboration User Guide)
- Start 5, WorkForce 5, ForcePro 5, WelcomeConsole 5 phones - press Voicemail key (see Wildix VoIP Phones 5 User Guide)
- WP4X0, Start, WorkForce, WelcomeConsole phones - press Voicemail key (see Wildix VoIP Phones - User Guide)
- Vision, SuperVision, WP600AXX phones - Voicemail menu (see Vision User Guide, SuperVision User Guide)
iOS / Android - History menu -> Voicemail tab (see iOS Collaboration Mobile User Guide, Android Collaboration Mobile User Guide)
- W-AIR handsets (no graphical interface) - press and hold the Voicemail key (the numeric key "1"), then follow the audio instructions (see W-AIR DECT Handset - User Guide)
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You can also delete Voicemail from:
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- Enter the string 81*<extension> or 81<extension>, then send a call (example: 81*324 or 81324)
Follow the audio instructions to enter the first five symbols of the WEB password of a user (used for access to WMS/ Collaboration)
See also: Shared Voicemail.
Voicemail notifications
Email notification
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- via Collaboration
- if "Web Push" is enabled in Collaboration Settings -> Personal, Google chrome browser is open and user is logged in to Collaboration, user receives a popup notification about new Voicemails (check Collaboration - User Guide (Settings - Personal)
- there is a label on the Voicemail tab displaying a number of unread messages in red color
- to iOS / Android / Vision / SuperVision / WP600XX: Voicemail tab (located in history menu for iOS / Android) has a label displaying the number of unread messages in red color (+ LED blinking on Vision, SuperVision WP600AXX)
- to WP4X0, Start, WorkForce, WelcomeConsole, Start 5, WorkForce 5, ForcePro 5, WelcomeConsole 5 phones: LED blinking + the envelope icon in case there is a new message
- to W-AIR handsets: LED blinking + the envelope icon in case there is a new message
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Custom provisioning parameter EnableMWISubscribe allows enabling Voicemail LED notifications for analog phones connected to W24FXS 2015. More information: Provisioning Custom Settings.
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Exit Code "0" from Voicemail allowing caller to speak with an operator
Use case: someone has reached the company and the call was sent to Voicemail, caller can hit 0 at any time to speak with an operator
How to enable it:
- Add the parameter operator=yes to the file voicemail.conf (More information: Custom config parameters List)
- Add the letter ‘o’ as called number to the Dialplan context (add "o" as called number and under it add "Dial the phone" / "Call group")
Dialplan example:
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The "o" entry must be added to all originating Dialplans that a call arrives in, where you want the user to be able to utilize the 0. Examples:
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Auto-deletion of Voicemails
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