Info |
---|
x-bees Changelog contains all the latest features and improvements. x-bees docs: x-bees documentation. x-bees blog: x-bees news on our Blog. Links to download x-bees: Links to download x-bees conference app: Note: It can take up to 24 hours after release for mobile apps to become publicly available. Link for sharing: https://wildix.atlassian.net/wiki/x/AYA2Aw |
...
Warning |
---|
Important:
|
Web 1.41.1.618152 / iOS 1.41.1.165135 / Android 1.41.1.165135 Date: 08.11.2023
Improvements
[XBS-951] - mobile: improved the logic so that x-bees user on mobile is not automatically logged out after x-bees mobile app update, which lead to no push notifications until the app was opened and user performed relogin
- Note: The improvement is applied starting from the next update. After upgrade of the iOS or Android app to the current version, you will be automatically logged out. Please relogin after the upgrade.
[WMS-18281] - wizy: improved the logic so that video is automatically disabled during x-bees conference in case of bad connection or high CPU usage
Web 1.40.2.614244 / iOS 1.40.1.164137 / Android 1.40.1.164137 Date: 03.11.2023
...
The relevant tags, if available, are displayed under the conversation names.
Improvements
[XBS-3272] - web+mobile: added possibility to add Service to any existing or new conversation with external users
...
Documentation: How to manage iFrame integrations in x-bees
Improvements
[XBS-3256] - web: improved attended transfer feature by adding possibility to put on hold/ resume the call to user whom you want to transfer the call to
...
x-bees Analytics Date: 21.09.2023
Improvements
[WMS-18078] - wda: added possibility to download call recordings in CDRView Liveboard
...
For instructions, see documentation: How to set up Webhook integration
Improvements
[XBS-3042] - web: made improvements to the Transfer feature to simplify attended transfer functionality
...
x-bees Web 1.34.1.559188 / iOS 1.34.1.152393 / Android 1.34.1.152393 Date: 30.08.2023
Improvements
[XBS-3114] - web+mobile: improved the logic of forwarding a message, so that 10 most recent conversations are displayed as initial search results on the forward message modal, for faster and more convenient communication
...
x-bees Web 1.33.1.552589 / iOS 1.33.1.150859 / Android 1.33.1.150859 Date: 23.08.2023
Improvements
[XBS-2893] - web: added possibility to open x-caracal from x-bees
...
x-bees Analytics Date: 17.08.2023
Improvements
[XBS-3011] - wda: added CDR-View Liveboard to x-bees Analytics
...
Documentation: x-bees Videoconference
Improvements
[XBS-2835] - web+mobile: improved the logic so that when user email is changed or user is deleted, conversations created by this user are not changed to guest conversations
...
- To enable, proceed to Participants stats -> turn the toggle on next to Display emotions.
- When enabled, the expressions analysis is displayed on the Participants stats screen for users who have camera on.
- The following expressions are available, with the corresponding colors: neutral (grey), happy (yellow), surprised (violet), sad (blue), fearful (light blue), angry (red), disgusted (green).
Important: Enabling the Display emotions option may increase CPU usage.
Documentation will be updated soon.
Web 1.29.1.517328, iOS 1.29.1.143231, Android 1.29.1.143231 Date: 12.07.2023
Improvements
[XBS-3090] - widget: added the field with website widget URL to x-bees Settings -> Kite settings -> Website widgets, which allows to copy the link and share it with customers
...
[XBS-3112] - web: fixed an issue when customized widget color wasn’t applied to x-bees website widget icon
Web 1.28.2.513077, iOS 1.28.1.142089, Android 1.28.1.142089 Date: 06.07.2023
Improvements
[XBS-2975] - widget: added possibility to customize color of the x-bees website widget
How-to:
- Go to Settings -> Kite Settings -> Website widgets tab
- Click Create new widget or edit an existing one
- Choose the preferred color in the Widget color section
Note:
- The custom color is applied for the widget background and buttons.
- For conversation, the default blue color is used.
- In case custom color is too light, the text on the widget is colored black, while “Powered by x-bees” at the bottom of the widget remains the default blue.
Documentation will be updated soon: x-bees website widget configuration
[XBS-2992] - web: improved the logic so that sound notification on the conference start is not played if user is in a conference, a call, or has Busy/ Away status
Documentation: x-bees Web User Guide
[XBS-3043] - web: improved the logic so that active call dialog is displayed not only on the Inbox tab but on other sections of x-bees application
Note:
- Actions displayed on the call dialog include mute, hold/unhold, transfer, and hang up.
- Within the call dialog you can see the following information: call duration, callee name, number, and avatar.
[XBS-2942] - web+mobile: added possibility to view voicemail and fax within the x-bees conversation as separate messages
Notes:
- The read indicator is not displayed under fax/ voicemail messages.
- If user removes conversation members or leaves the conversation that was created for a new fax / voicemail, the members are automatically added back to the conversation when the same external user sends another fax/ voicemail again.
Current limitations:
- After an external user with only a phone number is converted to a CRM contact, any previously sent faxes/ voicemails are not displayed, as a new conversation is created. PBX user can find the faxes / voicemails in the original conversation with the external user, but for the external user, they are no longer available.
- Fax message currently doesn’t include the information about remote ID, status and the number of pages.
- In the conversation with external user who has only phone number indicated, the system allows sending messages, though the message cannot be delivered to the external user (no SMS integration).
- The title for a fax/ voicemail message is in English by default.
...
Note: The new logic is not applied to x-bees widget links.
Improvements
[XBS-888] - web: added a pop-up message that appears after the new x-bees release and prompts to refresh the page to update x-bees application
...
Check out documentation for more details: x-bees Web User Guide (see the Colleagues section)
Improvements
[XBS-2751] - web: added support for TEL URLs for one-click calls via x-bees
...
Note: If user talks for more than 60 seconds without a pause, the message is not transcribed.
Improvements
[XBS-2653] - web+mobile: improved performance of the Search feature and updated the logic of displaying search results, making them more consistent across different search points
...
Web 1.24.1.479439 / iOS 1.24.1.135333 / Android 1.24.1.135333 Date: 31.05.2023
Improvements
[XBS-2640] - web: made improvements to avoid multiple conversations being created for one and the same customer and agent
...
[XBS-2776] - web+mobile: added possibility to answer an incoming call on a remote device registered to your account, including hardware phones (WP, W-AIR), W-AIR Headsets, and smartphone apps (iOS / Android)
Improvements
[WMS-16380] - wms: improved the logic so that user preserves access to x-bees conversations after user email was changed
...
Web 1.21.1.460613 / iOS 1.21.1.131123 / Android 1.21.1.131123 Date: 10.05.2023
Improvements
[XBS-2685] - web+mobile: updated x-bees logo on web, mobile and x-bees Chrome extension
...
x-bees conference iOS 1.0.25 / Android 1.0.10 Date: 04.05.2023
Improvements
[XBS-2685] - mobile: updated logo of x-bees conference
Web 1.20.1.455916 / iOS 1.20.1.130064 / Android 1.20.1.130064 Date: 03.05.2023
Improvements
[XBS-2221] - web: updated the sound notification played at the start of a conference
...
Web 1.19.1.451200 / iOS 1.19.1.128824 / Android 1.19.1.128824 Date: 26.04.2023
Improvements
[XBS-2317] - web+mobile: made some UI/UX improvements of the call screen on web and mobile:
...
x-bees conference iOS 1.0.24 / Android 1.0.9 Date: 26.04.2023
Improvements
[WMS-16798] - wizy: made UX/UI improvements of x-bees conference app main screen, which is displayed when user opens the app separately, without joining the conference; the same screen with instructions is now displayed if user tries to join the conference with no x-bees conference app installed.
...
Documentation: x-bees Meeting Scheduler
Improvements
[XBS-352] - mobile: removed the Save button in Settings (Calls sections) and improved the logic so that settings are automatically updated when exiting the settings screen
...
- The updated logic is applied to standard and Out of office events. Task and Appointment slots don’t support the updates.
- Custom user presence and status are not restored after the end of the event.
- Custom user presence and status are not restored after the end of the conference started manually.
- In case of changing response to the event invitation or deleting an event that is already in progress, the status is not updated.
- There may be some issues related to Google Calendar integration and Wizyconf, which should be fixed in future releases.
[WMS-16237] - kite: added automatic logging of scheduled meetings to Salesforce/ HubSpot
Note:
- The feature works only for meetings created by guest users using Kite Meeting Scheduler.
- Scheduled meetings are automatically logged as activities in Salesforce/ HubSpot only if the contact already exists in the CRM records.
- To use this feature - the agent should be present in Salesforce/ HubSpot with the same email as in x-bees.
- The logged activity includes meeting details and description and is marked as open; due date is the meeting date.
- In case the meeting was rescheduled or cancelled, the changes are automatically synced to Salesforce/ HubSpot. If the meeting was rescheduled via Microsoft calendar, it is also synced to Salesforce/ HubSpot.
- Cancelled meetings are marked as closed.
[WMS-16629] - crm: improved the logging process for cases when the user who manually logged the activity is not in Salesforce, by adding comment whom the task was created by in the Task Information section
...
- When in conference, click the Participants icon -> Conference ID and Dial-in numbers
- Conference ID and Dial-in numbers are also accessible via More actions -> Invite people
Web 1.17.2.439395 Date: 07.04.2023
Fixes
[WMS-16753] - mobile: improved the logic so that user is suggested to open or download x-bees conference app when attempting to join or start the conference from mobile browser on iOS
- Note: In case user taps Open x-bees conference app, but doesn’t have the x-bees conference app installed, the user gets a system error message that the browser cannot open the page.
- Limitation: If a guest user attempts to start a conference in a new conversation from Kite widget (with no messages yet and no scheduled meetings), the conversation with the agent should be created first, so the user is directed to the conversation and needs to tap the start conference button again.
Documentation: x-bees Mobile User Guide
x-bees conference iOS 1.0.23 / Android 1.0.8 Date: 03.04.2023
Fix
[WMS-16745] - wizy: fixed an issue with connection quality dropping for all participants if one of them joined a conference via x-bees App
...
- Android -> https://play.google.com/store/apps/details?id=com.wizyconf.xbees&hl=en&gl=US
- iOS -> https://apps.apple.com/us/app/x-bees-conference-by-wildix/id1626889526
Web 1.17.1. / iOS 1.17.1.120512 / Android 1.17.1.120512 Date: 10.03.2023
New Features
[XBS-420] - mobile: added possibility to share items (e.g. images, files, text, URL) to x-bees on mobile
- Note: The maximum number of files that can be shared to x-bees at a time is 10
Documentation: x-bees Mobile User Guide.
[XBS-2394] - kite: added possibility to assign Kite conversations to a particular agent of a Service (Call group)
How-to:
- Service is determined automatically
- You can assign a conversation to yourself or any other agent. For that, click "Assign to me" or select an agent from "Assignee" drop-down list
- After assigning the conversation for the first time, all other agents are removed
Notes:
- You can assign conversations to agents of other Services. For that, select another group from "Service" drop-down list
- In one-on-one conversations, after assigning it to particular agents, those agents are added as group chat members
- You cannot assign conversations for dynamically added agents
Limitation:
- Impossible to assign a conversation to agents belonging to another PBX in WMS Network
Documentation: x-bees Meeting Scheduler.
Improvements
[XBS-2455] - web: restored possibility to add more participants to a SIP call and merge it into a conference
[WMS-16254] - wizy: added Switzerland and Spanish dial-in numbers to the description of conferences created in x-bees
Fixes
[XBS-2358] - web: fixed an issue in which a lead was displayed without CRM match in Conversation Info section in case the lead was also an x-bees user from another PBX (from another company)
[XBS-2698] - web+mobile: fixed an issue in which colleague was displayed with Lead name from CRM integration in some places (e.g. during quotation or message forwarding, in read by list, etc.), if there was a Lead with the same email as the colleague
[WMS-16558] - kite: fixed an issue with incorrect calculation of available Kite Meeting Scheduler slots caused by applying Daylight saving time
Web Conference Date: 07.03.2023
...
[WMS-16467] - wizy: improved the process of storing recoding files, so that all recordings are stored for 6 months
x-bees conference iOS 1.0.22 / Android 1.0.7 Date: 02.03.2023
Fixes
- Fixed help links inside the app
- Fixed a rare issue when user could be stuck in the app in case of a single user in a conference
Web 1.16.1.411248 Date: 28.02.2023
New Feature
[XBS-2365] - ext: added possibility to schedule x-bees meetings in Google and MS 365 calendars
...
Note: if participants' emails don't match with those in x-bees, they are not automatically added to a conversation, but they can join via a link.
Web 1.15.1.409630 / iOS 1.15.1.118402 / Android 1.15.1.118402 Date: 24.02.2023
Improvements
[WMS-16236] - kite: limited the number of meetings that a guest user can schedule with a single agent; maximum two scheduled meetings with an agent are allowed
Notes:
- Guest cab schedule the next meeting with an agent after at least one of the 2 scheduled meetings has passed.
- The restriction applies to meetings scheduled after the current release.
[XBS-2034] - web+mobile: made some improvements to the process of creating and managing conversation
- updated the flow of creating a new conversation, requiring to enter conversation title and description first; members can be added after entering the title -
- disabled the possibility to join private conversation via the invite link
- added possibility to copy conversation link in the Info frame section: click on the link icon next to the conversation title; the icon is displayed only if the conversation is public
Important: After the current release, all conversations are made private. You can change type of the conversation via Info frame -> More actions -> Edit conversation -> enable the toggle switch in front of Available by link option
[XBS-2186] - kite: removed “kite” from links to scheduled meetings in Google Calendar and email notifications (meeting invitation, update, or cancellation)
The updated links lead directly to the relevant x-bees conversation.
[XBS-2576] - web: added possibility to copy phone number on the History tab (double-clicking on the phone number gets it copied to the clipboard)
Fixes
[XBS-2634] - web: fixed an issue, in which error message appeared when saving event in Kite Meeting Scheduler at the same time with “Settings updated successfully” message, and the Save button remained clickable after saving the changes
Web Conference/ x-bees conference iOS 1.0.21, Android 1.0.6 Date: 20.02.2023
Improvements
[WMS-15951] - wizy: conference updates:
added timer next to the conference title
- fixed an issue in which there was some sound from a user that was on mute
[WMS-16336] - wizy: restored the Info and Chat buttons state after user exits full-screen mode inside x-bees
Web 1.14.1.404216 / iOS 1.14.1.117078 / Android 1.14.1.117078 Date: 16.02.2023
Improvements
[XBS-2335] - web+mobile: made some Info frame improvements, which include:
- Updated design of the Info frame, making the information more logically grouped
- Added user avatar to the Info frame
- Improved display of links in the conversation description, making the links clickable
- Moved Schedule, Email invitation and Notifications button under user/ conversation avatar
- Added display of all phone numbers of a phonebook contact
- Added copy to clipboard functionality, allowing to copy user info (e.g. email, phone number, extension, company)
- Grouped conversation members into External users and Colleagues
- Highlighted avatars of external users in blue to distinguish them among other users
- Added display of Available/ Away/ Busy status of users in the Conversation members list
- Added possibility to View profile of user in the Members list (click More options -> View profile) and, in case of external user, create a CRM record, view activity, etc.
- If there are more than 10 members in a conversation, full list of users is available via the Show more button
- For improved navigation via the Members list, added Search option (click Show more at the bottom -> use Search field)
- Added possibility for guests to add other users to a Kite conversation
- Updated design of Salesforce/ HubSpot sections on the Info frame
- Added possibility to create CRM record from a phonebook contact
- Updated Info frame on mobile, adding information about CRM integration
Current limitation: If the user who created a group conversation changes his/her email, nobody will be able to edit the title or description of the conversation or add new members using name or extension.
Note: After the upgrade of the iOS or Android app, you will be automatically logged out. Please re-login after the update.
Fixes
[XBS-2458] - web: fixed some issues with Join button, in which: a) the Join button was not displayed; b) the Joining status was displayed next to a wrong conference (not the one user was actually joining); c) the Join button didn’t disappear after everybody left the conference
[XBS-2533] - web: fixed an issue in which no call duration was displayed during the conference on the side of the user who started the conference
[WMS-16366] - kite: fixed an issue in which meetings created by agent using Kite Meeting Scheduler were not marked as accepted in the agent’s calendar
Web 1.13.1.393519 / iOS 1.13.1.114528 / Android 1.13.1.114528 Date: 02.02.2023
New Feature
[XBS-2515] - web+mobile: updated design of the login page:
- Updated the title from “Log In” to “Welcome”
- Changed the Log in button into Sign in
- Updated the buttons Sign in with Google and Sign in with Microsoft
Fixes
[XBS-902] - web+mobile: fixed an issue in which the number of users in a conversation, that was just created, was displayed incorrectly for some users
[XBS-2355] - wda: fixed an issue in which incorrect call status was displayed for a Colleague during a call if the user had enabled mobility (loader was infinitely displayed in the conversation list and mobile number instead of extension on the Live Dashboard)
[XBS-2466] - web: fixed an issue of duplicate chats with a colleague which occurred in some cases, e.g. after adding the colleague to another conversation and having a call with him
[XBS-2470] - web+mobile: fixed an issue in which user couldn’t start a conference in an empty one-on-one conversation, after which it was also impossible to send a message to any other conversation
Web 1.12.1.385176 / iOS 1.12.1.112391 / Android 1.12.1.112391 Date: 20.01.2023
New Feature
[XBS-2408] - web: added cookies banner and legal notice to the login page
Improvements
[XBS-2442] - web+mobile: made some UI/UX improvements on the Settings screen, which include:
- fixed color of the About button in Dark Mode
- removed divider under Chat link and Scheduler link buttons
- added space under the Log out button
- fixed an issue of missing icons in Dark Mode on mobile
Fixes
[XBS-2119] - mobile: fixed an issue after waking from sleep mode or restoring internet connection, in which the connecting icon in conversation was continuously displayed and user was not able to send a message, though new messages could be received
[XBS-2385] - web + mobile: fixed a rare issue in which an attempt to open one-on-one conversation with a user resulted in white screen
...
- The language is detected based on the language of the user’s browser/ mobile device during login
- In case user has a language that is not supported by x-bees, the default language is used - English
- When there is no language saved for user (a new user who has not logged into x-bees), the agent’s language is used, in the following cases:
- for all calendar letters
- for invitation emails
Improvements
[WMS-15812] - wim: added possibility to send a batch of user presences from calendar to PBX
...
Web 1.10.2.361519 / iOS x-bees 1.10.2 / Android x-bees 1.10.2 Date: 14.12.2022
Improvements
[XBS-2176] - web: added a new screen with error message about slow or no internet connection when working with Kite Meeting Scheduler
...
- Note: In future the logic should be improved to ensure better security
Improvements
[XBS-168] - android: improved processing of two incoming calls on Android, so that when user answers one of them, the second call doesn’t remain in ringing state
...
Web 1.8.1.342302 / iOS 1.8.1.102264 / Android 1.8.1.102264 Date: 18.11.2022
Improvements
[XBS-2160] - web: added link to Chrome extension to x-bees Settings -> Extensions section
...
- Sound notifications are enabled by default
- The option is available only in the web version
Improvements
[XBS-2114] - web: added possibility to edit subject of a scheduled meeting
...
- The sync works only for "Event" (users status changes to DND) and "Out of office" (user status changes to Away) types
- An event should be confirmed. Otherwise, user status doesn't change
- If an event is private, only user status changes, status message and duration are not set
- After expiration, user status changes to Available
Improvements
[XBS-2111] - web: added possibility to set up 15/ 30 minutes breaks before/ after a meeting in Kite Meeting Scheduler
...
- Remote control of screen shared tab is not supported
- Firefox browser is not supported
The additional information you can find at the news blog
[WMS-15071] - wizy: made some UI/UX improvements in x-bees conference:
...
- If there are several devices of the same category (e.g. several iOS or Android devices), it is not possible to choose from which device of the chosen category the call will be made on.
The additional information you can find at the news blog
[XBS-2083] - web: added a sound notification when a conference starts
...
The additional information you can find at the news blog
Improvements
[XBS-2109] - web: made some UI/ UX improvements of Meeting scheduler:
- added an error message in case time slots overlapped in Calendar Settings
- made Subject a mandatory field
- made the notification that meeting details were sent to the user’s email more visible
- added possibility to limit the dates when a meeting can be booked. For this, the following part should be added to the Schedule link:
--?start=02.10.2022&end=20.10.2022&subject=Summit%202023
--where “02.10.2022” is the start date, “20.10.2022” is the end date, and “Summit 2023” is the subject
...
[XBS-443] - mobile: improved search logic in x-bees app on mobile, so that it shows consistent results in different sections (for example, in Inbox and Dialpad) and displays similar results in case of search on web and mobile
Improvements
[XBS-2089] - web: added information about user timezone on the Schedule page of Kite Meeting Scheduler
...
Web 1.1.0.294005 / iOS 1.1.0.90695 / Android 1.1.0.90695 Date: 13 Sep 2022
Improvements
[XBS-2029] - web: enabled native Google Calendar email notifications (e.g. invitation email, updated invitation, canceled event) for meetings scheduled via Kite which allows to add events to Google Calendar
...
Web 1.0.17.268843 / iOS 1.0.17.83876 / Android 1.0.17.83876 Date: 04 Aug 2022
Improvements
[XBS-1746] - crm: improved the logic of call logging, so that logged calls are automatically assigned Connected status in HubSpot
...
Documentation: x-bees website widget configuration.
The additional information you can find at the news blog
[XBS-1616] - kite: added possibility to set up integration with Google Calendar and allow external users to access agent’s calendar and book a meeting with an agent via Kite
...
More information you can find at the news blog
[XBS-1726] - web: added Analytics tab in x-bees, an advanced analytics tool which lets to monitor any data you need in a highly customizable manner
Documentation: x-bees Analytics.
More information you can find at the news blog
Improvements
[WMS-12588] - app: improved the logic so that x-bees conference app is used for conferences on iOS and Android:
...
Web 1.0.15.243447 / iOS 1.0.15.77536 / Android 1.0.15.77536 Date: 29 Jun 2022
Improvements
[XBS-1328] - mobile: improved the logic so that if x-bees app is installed on iOS or Android and user clicks on x-bees link from email, calendar, etc., x-bees mobile app is opened and user is directed to the relevant x-bees tab, conversation or conference
...
Web 1.0.13.219526 / iOS 1.0.13.71662 / Android 1.0.13.71662 Date: 25 May 2022
Improvements
[XBS-1482] - web+mobile: improved search functionality by adding possibility to search through all conversations using partial match search queries
...
[WMS-13853] - crm: added automatic logging of activities from x-bees to HubSpot (inbound and outbound calls via PBX and conferences):
The additional information you can find at the news blog.
Improvements
[XBS-1513] - web: improved the logic of x-bees Chrome extension so that when clicking on the x-bees link, an active x-bees tab is used instead of opening a new tab
...
Documentation: x-bees Web User Guide.
The additional information you can find at the news blog
Improvements
[WMS-13788] - crm: added support for different types of tasks in the Hubspot integration
Web 1.0.9.199882 / iOS 1.0.9.65417 / Android 1.0.9.65417 Date: 18 April 2022
Improvements
[XBS-1006] - crm: added automatic logging of activities to Salesforce (inbound and outbound calls via PBX)
Documentation: Salesforce Integration.
The additional information you can find at the news blog
[XBS-1405] - web: added possibility to generate Kite website widgets
Documentation: x-bees website widget configuration.
The additional information you can find at the news blog
[WMS-13756] - web: added possibility to log events if the Contact has no owner in HubSpot integration, by assigning the Contact to a default owner (the integration’s admin)
Documentation: HubSpot Integration.
The additional information you can find at the news blog
Web 1.0.7.186577 / iOS 1.0.7.61211 / Android 1.0.7.61211 Date: 21 March 2022
Improvements
[WMS-12970] - wizy: updated design of the Conference and some functionality which includes:
...
Documentation: HubSpot Integration with x-bees.
Improvements
[WMS-13062] - x-bees: released x-bees Chrome extension
- link to access the extension: https://chrome.google.com/webstore/detail/x-bees/olejekejjhgimnlliplaiodgmbpcflhi
- in case you installed the extension manually, you need to remove it and reinstall it from the store to avoid issues with further auto-updates
The additional information you can find at the news blog
[XBS-1404] - kite: improved email signature creation
...
Documentation: x-bees Web User Guide, x-bees Mobile User Guide.
The additional information you can find at the news blog
[XBS-1404] - kite: added possibility to create email signature
...
Documentation: x-bees Web User Guide.
The additional information you can find at the news blog
Web 1.0.4.177280 / iOS 1.0.4.58480 / Android 1.0.4.58480 Date: 28 February 2022
Improvements
[XBS-90] - web+mobile: status expiration and custom status message set in Collaboration are now displayed in x-bees
...