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This Guide explains and describes what permissions and limitations for PBX users and administrators can be set to limit access to certain PBX services and features. Updated: November 2019 Permalink: https://confluence.wildix.com/x/eQaIAQ |
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Introduction
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- Internal – internal calls
- Local - local calls
- National – recognized based on the National Prefix in Dialplan General Settings
- Mobile – recognized based on the Country Code in Dialplan General Settings
- Emergency – recognized based on the Country Code in Dialplan General Settings
- Free – recognized based on the Country Code in Dialplan General Settings
- Premium1 – recognized based on the Country Code in Dialplan General Settings
- Premium2 – recognized based on the Country Code in Dialplan General Settings
- Premium3 – not defined
- Premium4 – not defined
- North America – calls to numbers starting with 001 or +1
- Africa – calls to numbers starting with 002 or +2
- Europe1 – calls to numbers starting with 003 or +3
- Europe2 – calls to numbers starting with 004 or +4
- South America – calls to numbers starting with 005 or +5
- Oceania – calls to numbers starting with 006 or +6
- Russia – calls to numbers starting with 007 or +7
- Asia1 – calls to numbers starting with 008 or +8
- Asia2 – calls to numbers starting with 009 or +9
- International - calls to Europe1-2, North and South America, Africa, Oceania, Russia, Asia1-2 numbers
Prefixes per country for call class detection:
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If "cannot" - "View" - "Group" limitation is set, a user is not able to see users from a specified group when configuring "Voicemail" Function Key.
Current limitation: "Cannot - Share status via Kite" and "Can - Modify presence - Everybody"
ACL "Cannot - Share status via Kite" breaks ACL "Can - Modify presence - Everybody". This means, if a user has ACL "Cannot - Share status via Kite", another user with ACL "Can - Modify presence - Everybody" is not able to change that user status.
APPENDIX 1. Default ACL permissions
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Can/ Cannot | Call - Group | Allow/ forbid calling certain groups of users |
use Virtual scanner - Group | Allow/ forbid using Virtual scanner Feature Code. More information: Virtual scanner | |
Modify presence - Group | Allow/ forbid setting user status of colleagues in Collaboration. By default, if no ACL rule is added, users are not allowed to set user status of colleagues. More information: /wiki/spaces/DOC/pages/30285992 | |
see full number in CDR-View | Allow/ forbid seeing full numbers in CDR-View in Collaboration. You can decide how many digits to hide in Call and chat history menu of WMS | |
Intercom - Group | Allow/ forbid using Intercom Feature Code. More information: Intercom | |
Intrusion - Group | Allow/ forbid call intrusion via Collaboration / Feature Code. More information: /wiki/spaces/DOC/pages/30285992, Intrusion Feature Code | |
Call Pickup - Group | Allow/ forbid pickup of other user's calls via Collaboration / Feature Code. More information: /wiki/spaces/DOC/pages/30285992 and Pickup Feature Code | |
Modify public phonebooks | Allow/ forbid modifying any contact from a public WMS phonebook in Collaboration. Details: /wiki/spaces/DOC/pages/30285992 | |
View - Group | Allow/ forbid viewing users in Colleagues roster and Recents chat in Collaboration as well as Colleagues phonebook | |
View calls of users - Group | Allow/ forbid viewing who is calling via Collaboration and WP4X0 2015-2017, WelcomeConsole. Details: /wiki/spaces/DOC/pages/30285992 | |
Delete calls | Allow/ forbid deleting calls from History (not supported on W-AIR Handsets). By default, if no ACL rule is added, users are not allowed to delete calls. More information: /wiki/spaces/DOC/pages/30285992 | |
Share status via Kite | Allow/ forbid sharing user's status via Kite (no user status is shown when contacting user by Kite link) | |
Share status message via Kite | Allow/ forbid sharing user's status message via Kite (no status message is shown when contacting user by Kite link) | |
Share geolocation via Kite | Allow/ forbid geolocation sharing via Kite. More information: Limit access to Kite service | |
View geolocation via Collaboration - Group | Allow/ forbid viewing geolocation of users in Collaboration, iOS/ Android apps. More information: /wiki/spaces/DOC/pages/30285992Geolocation | |
Manage the callcenter | Allow/ forbid performing actions on call groups’ members: put a user on hold, add users to call groups via call groups plugin and Call group management Feature Code (if forbidden, a user can perform the actions only on himself (add himself to a call group, put himself on pause in a call group) More information: WebAPI basic features and Call group management Feature code | |
Be looked up via dial by name | Allow/ forbid user to be looked up via dial by name feature (including ASR). The feature can be called via "Dial by name/ Directory" Dialplan application or Directory Feature Code via Collaboration, WP4X0, WelcomeConsole, WP600AXX/ Vision, W-AIR handsets, iOS/ Android apps. More information: Directory and Dial by name/ Directory | |
See extensions | Allow/ forbid downloading Collaboration Extensions. More information: /wiki/spaces/DOC/pages/30285992 | |
See voicemail | Allow/ forbid using shared voicemail feature on WP480G/WP490G 2017. More information: Shared voicemail feature | |
Disable two factor authentication (WMS 4.0X) | Allow/ forbid disabling Two-factor authentication in Collaboration. Details: Two-factor authentication | |
Enable video call (WMS 4.0X) | Allow/ forbid user to start or enable video calls in Collaboration. Details: Video call | |
Create conferences | Allow/ forbid creating chat/ video conferences in Collaboration. More information: /wiki/spaces/DOC/pages/30285992 and Wizyconf Videoconference | |
Can set/ Cannot set | Status (DND/Away) | Allow/ forbid setting DND/ Away status via Status Feature Code (can be dialed from any Wildix device) and WP4X0, WelcomeConsole (not supported in Collaboration, WP600AXX/ Vision, iOS/ Android apps). More information: Status (DND/Away) Feature Code and WP4X0 Call Features |
Call Forward Busy | Allow/ forbid setting call forwarding if user is busy (not supported on WP600AXX/ Vision)/ using Feature Code. Consult /wiki/spaces/DOC/pages/30285992, WP4X0 Call features, Android Settings, iOS Settings or Feature Codes Guide | |
Call Forward No Answer | Allow/ forbid setting call forwarding if user doesn't answer (not supported on WP600AXX/ Vision)/ using Feature Code. More information: /wiki/spaces/DOC/pages/30285992, WP4X0 Call features, Android Settings, iOS Settings or Feature Codes Guide | |
Call Forward All | Allow/ forbid setting forwarding of all calls (not supported on WP600AXX/ Vision)/ using Feature Code. More information: /wiki/spaces/DOC/pages/30285992,WP4X0 Call features, Android Settings, iOS Settings or Feature Codes Guide | |
Call waiting | Allow/ forbid receiving more than one call at a time (not supported on WP600AXX/ Vision) / using Feature Code. More information: /wiki/spaces/DOC/pages/30285992, WP4X0 Call features, Android Settings, iOS Settings or Call waiting Feature Code | |
Mobility extension management | Allow/ forbid call forwarding to the mobile number (not supported on WP600AXX/ Vision)/ using Feature Code. More information: /wiki/spaces/DOC/pages/30285992, WP4X0 Call features, Android Settings, iOS Settings or Mobility extension management | |
Call timeout | Allow/ forbid setting call timeout after which an incoming call will be terminated via Collaboration or Feature Code. More information: /wiki/spaces/DOC/pages/30285992 and Call timeout | |
Telephone blocked | Allow/ forbid using Telephone blocked Feature Code. More information: Telephone blocked | |
Ring only active device | Allow/ forbid activating only the active device ring via Collaboration or Feature Code. More information: /wiki/spaces/DOC/pages/30285992 and Ring only active device Feature Code | |
Mobility confirmation | Allow/ forbid a user to be notified on who the caller is when he receives a call on mobility extension number via Collaboration or Feature Code. More information: /wiki/spaces/DOC/pages/30285992 and Mobility confirmation | |
Function keys | Allow/ forbid configuring Function keys in Collaboration -> Settings -> Function keys. The access to already configured Function keys is saved. More information: /wiki/spaces/DOC/pages/30285992 | |
Timetable | Allow/ forbid configuring Timetable Function key in Collaboration and changing its status via Feature Code (Timetables and switches are created in WMS). Details: Timetable Feature Code | |
3 state switch | Allow/ forbid configuring 3 state switch Function key in Collaboration and changing its status via Feature Code. Details: 3 State Switch Feature Code | |
Switch | Allow/ forbid configuring Switch Function key in Collaboration and changing its status via Feature Code. More information: Switch Feature Code | |
Phonebooks | Allow/ forbid access to selected phonebooks (if forbidden, a user can access only phonebooks located in “Selected” section in WMS - > Users (select user) -> Edit preferences -> Settings -> Phonebooks) | |
Personal Information | Allow/ forbid changing personal information in Collaboration and Android/ iOS app (not supported on WP4X0, WelcomeConsole, WP600AXX / Vision, W-AIR Handsets). Details: /wiki/spaces/DOC/pages/30285992 | |
Advanced status | Allow/ forbid access to advanced user status menu, including status message, until option, editing picture and setting location and Chat/ Presence menu, including custom statuses in Collaboration. More information: /wiki/spaces/DOC/pages/30285992 and /wiki/spaces/DOC/pages/30285992 | |
Fax Server Settings | Allow/ forbid changing Fax Server Settings in Collaboration -> Settings -> Fax Server Settings. More information: /wiki/spaces/DOC/pages/30285992 | |
Notify missed calls via email (WMS 4.0X) | Allow/ forbid receiving missed calls notifications via email in Collaboration -> Settings -> Features. More information: Call features | |
Notify missed calls via SMS (WMS 4.0X) | Allow/ forbid receiving missed calls notifications via SMS in Collaboration -> Settings -> Features. More information: Call features | |
Custom Ring (WMS 4.0X) | Allow/ forbid selecting the ringtone for WP4X0, WelcomeConsole and Collaboration in Collaboration -> Settings -> Features. More information: Call features | |
All | ||
Can use/ Cannot use | Collaboration | Allow/ forbid access to Collaboration (if forbidden, users have access only to the basic CTI interface, including calls, sending SMS/ fax, changing personal user status, without full access to Collaboration (no access to Colleagues, Function keys, Map view, Messaging menu) |
Attendant Console | Allow/ forbid access to Attendant Console in Collaboration. More information:/wiki/spaces/DOC/pages/30285992 | |
History | Allow/ forbid access to Calls/ faxes History (not supported on W-AIR Handsets). More information: /wiki/spaces/DOC/pages/30285992 | |
CDR-View | Allow/ forbid access to CDR-View in Collaboration. Detailed information: CDR-View Guide | |
Speed dial | Allow/ forbid call phonebook short numbers using Speed dial Feature Code. More information: Speed dial Feature Code | |
Shared Recording | Allow/ forbid using Shared record Feature Code. More information: Shared record Feature Code | |
Personal Recording | Allow/ forbid access to personal recording in Collaboration and using Personal Recording Feature Code and Incall code *1 as well as Attendant Console. More information: Feature Codes Guide and /wiki/spaces/DOC/pages/30285992 | |
SMS | Allow/ forbid sending SMS via Collaboration. More information: /wiki/spaces/DOC/pages/30285992 | |
Fax | Allow/ forbid sending faxes via Collaboration. More information: /wiki/spaces/DOC/pages/30285992 | |
Paging | Allow/ forbid using Paging Feature Code to send a broadcast to a group of users. More information: Paging | |
Pre answer services | Allow/ forbid access to pre answer services (the voice prompt doesn't announce "press * for options"), including Voicemail, Intrusion, Intercom and Call completion, but the voice prompt announces user status: on the phone, busy, unavailable, no answer | |
Pre answer services & messages | Allow/ forbid access to pre answer services when user status is not announced at all. More information: Pre answer services | |
Phone settings menu | Allow/ forbid access to WP4X0, WelcomeConsole phone settings. More information: Phone settings | |
Advanced phone settings menu (WMS 4.0X) | Allow/ forbid access only to advanced phone settings "Network" and "Autoprovision" on WP4X0, WelcomeConsole. More information: Phone settings | |
Web phone | Allow/ forbid availability of web phone in Collaboration (if forbidden, web phone is not available in the list of devices in Collaboration and user cannot use Collaboration to place / receive calls via Web phone) | |
Voicemail | Allow/ forbid access to Voicemail and using Voicemail Feature Code. More information: /wiki/spaces/DOC/pages/30285992 | |
Voicemail without pin code (WMS 4.0X) | Allow/ forbid PIN protection for Voicemail via XML (via the phone menu), Voicemail Feature Code, Voicemail access Dialplan application ("skip pin check (s)" option should not be activated). Details: Voicemail Note: By default, the ACL is enabled for the USA and Canada. To disable this behavior, change it to “Can use voicemail without pin code” | |
Contact center | Allow/ forbid using Contact center feature in Collaboration -> Settings -> Contact center. More information: /wiki/spaces/DOC/pages/30285992 | |
Trunk to trunk transfer (WMS 4.0X) | Allow/ forbid making transfers of calls received/ placed via trunk, including blind and attended transfers, and also calls from Kite | |
Trunk to trunk forward (WMS 4.0X) | Allow/ forbid forwarding (Call Forward Busy/ No Answer/ All) of external calls to external numbers. More information: Call features | |
All | ||
Can call/ Cannot call | Internal | The description of call classes can be found in Call classes explanation Chapter |
Local | ||
National | ||
Mobile | ||
Emergency | ||
Free | ||
Premium1 | ||
Premium2 | ||
Premium3 | ||
Premium4 | ||
North America | ||
Africa | ||
Europe1 | ||
Europe2 | ||
South America | ||
Oceania | ||
Russia | ||
Asia1 | ||
Asia2 | ||
Numbers in allowed phonebooks | ||
International (WMS 4.0X) | ||
All |
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