Starting from iOS app version 7.6.35419, the access to Mobile Collaboration is allowed only for users with Essential License and higher. PBX admin needs to assign a corresponding license in WMS -> Users (consult the Guide for instructions). |
Wildix Collaboration Mobile application provides access to Wildix Unified Communications from your iPhone, iPod touch and iPad. iOS App Version: 8.13.55942 To check the current version, go to iOS changelog: https://www.wildix.com/new-releases-and-updates/collaboration-ios-app-changelog/ Updated: September 2023 Permalink: https://wildix.atlassian.net/wiki/x/9yDOAQ |
To use this application, you must be a user of a Wildix system and have fast internet connection that doesn’t block VoIP traffic.
Ports to open: Ports used by Wildix services
Use of App outside the office network: the first time you make a login from the local network, the PBX sends the settings of the public network to the application (the same for connection from the public IP). The app tries to connect using the first IP and if it fails, it moves to the second one, thus ensuring the connection both when you are in or outside the office network.
Requirements iOS:
WMS version 5.01 or higher
iOS version 9 or higher
minimum supported device - iPhone 5 (5, 5S, 5C)
Thanks to push notification, the app no longer needs to run all the time. Once you receive a call / a text, the app “wakes up” in the background, even in case the app was closed.
Note: since iOS device disconnects from SIP, it disappears from the list of active devices in Wildix Collaboration interface, once you wake it up or receive a push, it appears again. |
To deactivate access to Presence and SIP server and to stop receiving notifications, you can set the status to Offline or log out from the app. Read the chapters Status and Log out for more info.
Note: you can also receive push notifications to your Apple watch. Go to iPhone Watch -> Notifications -> Collaboration and enable receiving notifications. Show app on Apple watch. |
NOTE: The latest Apple requirements for iOS 13 SDK change the behavior of push notifications compatibility. After upgrading the app at least to v. 8.0.45765, a user needs to open it to update a new push subscription. Otherwise, all non-call push notifications (chat message / missed call message) are sent to the app as a call containing own user caller name.
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Read about push notification: https://blog.wildix.com/what-is-push-notification-for-mobile-apps/.
Sync of enterprise phonebooks is not necessary: live search in PBX phonebooks is supported directly from Dialpad. |
Select Other
Enter the Server name (PBX domain name or IP), User name, Password and Description
Now all your PBX contacts appear in your iPhone phonebook. Go to iPhone Phone -> Contacts and select the groups that you wish to be displayed in the phonebook of your iPhone.
Note: It is possible to save contacts directly from History:
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Launch the app:
Note: you can enter the PBX name, wildixin.com domain is added automatically. |
User name: Extension / User name / Email address
Or
You can use Google/ Office 365 credentials for single sign-on.
It is possible to use 2FA authentication for login. The option can be enabled in Collaboration -> Settings -> Personal.
Detailed information can be found in Collaboration User Guide.
1 - Contacts
2 - Call history
3 - Dialpad/ Function Keys/ Active call
4 - Chat
5 - Settings
Note: for DND / Away it is possible to set up expiry time via Until option (optional), after which your status passes to online. |
Note: offline status is available only for mobile apps and it allows you to disconnect from Presence and VoIP servers; you will not receive push notifications at all. |
You can use real-time search in PBX phonebooks to place calls.
Note: You can also sync your enterprise phonebooks if you want them to appear in Contacts menu of Wildix Mobile Collaboration App. Refer to this Chapter for detailed information. |
Select the mode to place a call:
Note: It is possible to generate a call via another device registered to your account (WP phone, Vision/ SuperVision, W-AIR handset/ headset etc) |
Direct Call: place a call via Mobile network
Note: Starting from app v. 8.11.55938 and WMS v. 6.02.20230306.1, there is possibility to configure an automatic Direct Call for certain numbers (e.g. 112 emergency number) for all PBX users. The feature should be configured on the PBX side. Check out documentation for instructions: Custom config parameters List (see the section "Configure which numbers on mobile should be directed to native dialler"). |
Wildix devices registered to your account: select a device from the list - a call will be generated using the selected device
Start entering user’s name or number / extension in the Search field to find a user / a contact
Note: Starting from app version 8.6.55887 contact lookup is performed in the local iOS contacts, too. |
Tap on a user / a contact you wish to call. Select number/ extension to place a call
Or
Call-Through PBX setup
Note: The feature is available starting from Beta version 8.7.55914 |
To enable the functionality, follow the steps below:
Enable Call-Through PBX option (1) and enter PBX phone number (2):
Notes:
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When making a call via Call-Through PBX, the dialed number includes PBX phone number and destination number separated by comma. Press Call and the call is started via native Phone app.
During this call, go to Collaboration app where the same call is active. Via Collaboration, you can put the call on hold or transfer it (both attended and semi-attended transfer supported).
Video: generate a call from iOS via W-AIR Headset
https://www.youtube.com/embed/Xn4-mwPRSCg |
<iframe src="https://www.youtube.com/embed/Xn4-mwPRSCg" width="560" height="315" frameborder="0" allowfullscreen="allowfullscreen"></iframe> |
Note: Before using the feature, configure function keys (FK) in Collaboration -> Settings -> Function keys. Starting from v. 8.10.55932, it is possible to configure up to 40 FK. For more information, read Collaboration Guide, Function key section. |
Note: by default the local contacts from your device’s phonebook appear in this menu; to access the enterprise phonebooks, set up the sync of contacts, as described in the chapter Sync of enterprise phonebooks. |
Note: a call is made using the mode selected in Dialpad menu (VoIP / Callback / Direct Call). |
Note: In case you received a Call me back request from another user, it is displayed in chat and you can place a callback to this user by tapping Call me back. |
Thanks to URI support, it is possible to generate a call from the browser by clicking on a link containing a phone number. It allows you to start calls from various web pages.
Supported link:
<a href=”sip:[phone_number]”>
<a href=”wildix:[phone_number]”>
where [phone_number] parameter can also start with “+”
To generate a call from the browser:
Note: on iOS mobile calls and VoIP calls have the same priority, you VoIP call is not interrupted in case you receive an incoming mobile call. |
During a call you can navigate your device, open the App and tap Dialpad to come back to the active call.
1 - Video
2 - Hold
3 - Transfer. Select the needed option for the list: Contact (choose a contact from Contacts)/ Number (dial a number you wish to call from Dialpad)/ Device (select a device where you wish to pass the call)/ Function key (select FK to transfer the call)
4 - Record a call
5 - Mute
6 - Speakerphone. Tap to switch between audio sources: Speaker/ Handset (iPhone)/ Headphones
7 - Conference (in case there is more than one active call)
8 - Hang up
9 - DTMF
10 - Switch back to Dialpad/ Function keys tabs to make a new call
Note: If you have paired Bluetooth headphones to your iPhone, they are automatically selected as an audio source during incoming/ outgoing calls. |
If you have any headphones connected to your iPhone, you can switch to them during an active call:
Blind transfer:
(transfer without notification)
Attended transfer:
(transfer with notification)
Video tutorial:
https://www.youtube.com/watch?v=HfxIDPLKu2U |
<div class="container"> <div class="video"><iframe width="560" height="315" src="https://www.youtube.com/embed/HfxIDPLKu2U?rel=0" frameborder="0" allow="autoplay; encrypted-media" allowfullscreen></iframe></div></div> |
Transfer option via Function keys "Colleague", "Park Orbit" and "Speed dial" is available:
The feature allows you to view and control own active calls on other devices registered to your account. You can hold/ resume, record, hang up a call as well as send DTMF.
With the help of the feature it is possible to pass your active calls from other devices to iOS or another specific device.
To pass an active call to iOS Collaboration app:
To pass an active call to a specific device:
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Note: To use mobile continuity, make sure that Dialplan rule "pbxfeatures (Features codes dialplan)" is added to "Included procedures" of the Dialplan used for managing calls. |
Note: In case there is no need to monitor active calls or use Call continuity, you can switch back to Dialpad/ Function keys tabs. |
All the colleagues added to your roster appear in Chat menu.
Note: To delete a chat session with a user, swipe it left. Chat may be unavailable if it is globally disabled on the PBX with custom config parameter COLLABORATION_CHAT_ALLOW=false. Documentation: Custom config parameters List |
Start a chat session from live search results
Start entering user’s name or number / extension in the Search field to find a user
Tap on a user you wish to chat. Select Chat from the list
Start a chat session from History
You can also start a chat session with a user from History tab.
Note: If you delete a chat session with a user, you can restore it from History via Chat option. |
Send a file / an image:
Photo & Video Library
Downloads
Send files
Note: Attaching files is supported starting from app v. 8.9.55929. |
Note: The maximum file size to be sent is 100Mb. |
Send a Post-It
Note: Post-it functionality may be unavailable if it is globally disabled on the PBX with custom config parameter COLLABORATION_CHAT_ALLOW=false. Documentation: Custom config parameters List |
Send Call me back
Start a chat with a user
Note: To cancel voice recording without sending, slide left. |
Note: The option is available only to CLASSOUND users in US, Canada and UK (for UK, the relevant United Kingdom (2-way SMS) CLASSOUND DID is required). For more details, check documentation How to send and receive SMS/ MMS via CLASSOUND. |
Requirements
To send two-way SMS:
Start entering a number in the Search field
Tap on the number and select the 2 way SMS option from the list:
Chat is automatically created and when the customer replies, the incoming SMS is sent to the chat.
Important: for access to video conferencing service on iOS devices, use Safari/ Google Chrome browser or install Wizyconf iOS App. |
Tap Join this meeting using the app to enter the conference:
Upon the first access via the App, you need to enter your name, the conference ID is already present:
When you are inside the conference, you can adjust different settings by tapping on Three dots icon: enable low bandwidth mode, enter tile view, raise your hand and send a reaction:
Current limitations:
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Available starting from iOS app version 7.8.35572. |
Multiuser cloud-stored group chats with possibility to add up to 500 participants and send pictures/ files.
Limitations:
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Create a group chat
Edit the group title (optional)
Add participants
Tap Done to finish
Add / remove participants
Note: You cannot remove yourself and a group chat manager. |
Open the group chat management section by tapping on its title.
To add a participant: start typing a participant's name/ extension number in the search field, tick to add
To remove a participant: untick a participant or tap on a participant with indicated x icon
Tap Done to save changes
Leave/ close the group chat:
Only the group chat manager can close the chat. Other participants can leave it and can join back only after the manager adds them again.
Swipe the group chat left and tap Delete
Note: Call history and missed calls notifications are synced over the PBX among all the devices registered to your account (except for W-AIR handsets). |
Tap History to access the log of calls. Incoming, outgoing and missed calls (highlighted in red) are displayed in All tab. To view only missed calls, tap Missed tab.
Tap and hold a call to be able to delete, archive or copy a phone number to clipboard.
Tap the double Arrowhead icon to view user contact details and a call log.
Note: in case the call log is empty, make sure that:
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Note: calls via Collaboration application are also displayed in the device’s call history (Phone -> Recents). |
Tap Voicemail tab to access your Voicemails.
Multi-edit of Voicemails:
Call recordings are displayed and can be played back from History.
In case there are several recordings of one call, they are displayed as a list.
The Call groups tab provides support for Call Group notifications manager feature.
Note: Starting from Beta version 8.7.55904, the Call groups tab is displayed only in case Call group notification manager is set up. Documentation: How to set up the Call Group notifications manager feature. |
It displays all missed events in Call groups which you are monitoring. Via this tab, you can call a user back, mark the event as read, or delete it.
Note: Starting from Beta v. 8.7.55914, it is possible to listen to missed Call group voicemails on the Call groups tab. |
mobile number
Contact center: The feature lets you dynamically log into Call groups
Note: The support starts from iOS app version 8.6.55887 and WMS version 5.04.20211108.3. |
Sign-On: turn it on and select Call groups in the Groups section, to dynamically log into them
Unavailable on away / dnd: the option auto-pauses you in all Call groups when your status changes to Away/ DND
Activate class: available for External / Blacklist / Whitelist (activates the class)
Call reject: if enabled, you do not receive incoming calls
Busy call forward: check the box and enter the number or VOICEMAIL, to enable call forwarding when busy on the phone
Unavailable call forward: check the box and enter the number or VOICEMAIL, to enable call forwarding in case of no answer
Force call forward: check the box and enter the number or VOICEMAIL, to enable the forwarding of all the incoming calls
Call waiting: enable to be able to receive more than one call at a time
Mobility with timeout: if enabled, you receive incoming calls to your mobile number after the specified timeout; mobile number must be configured in Collaboration Mobile app Settings -> Personal
Debug: if enabled, you can collect logs in case of crashes/ issues with the application. Detailed information can be found in Collecting logs from iOS apps chapter of Debugging of Mobile Apps Guide
Send (appears only after enabling Debug option): allows sending an email report with the collected logs to Wildix support
Dark Theme: when the toggle is on, enables dark mode for Collaboration app on your phone. Note: after turning the toggle on/off, you are requested to restart the app to switch between dark/light mode.
Use PBX LAN Address (enabled by default): the application connects to one of IP candidates: IP/domain and port 443 if a user did not specify a port on login page or IP/domain:port if user specifies a port on login page
Disable SIP mode: the feature is disabled by default. If enabled, call via Direct call is set as default mode for call generation. In this mode application de-registers from the PBX; missed call counter, new voicemail counter and status of Trunk, Timetable, Switch, 3 state switch, Call group Feature Keys stop working; chat and call control/ call generation via remote device continue to work
Limitation: If the option remains active for more than 30 days, PUSH subscription is removed for this extension. As a result, user is be able to receive chats. To reactive PUSH subscription, switch off and then switch on again Disable SIP mode. |
Firewall bypass (beta): the feature is disabled by default. The app uses TURN server located on turn.wildix.com (used TCP port 443). If enabled in On mode, the app switches audio stream to PBX via external TURN server right away after call was started. If enabled in Auto mode, the app switches audio stream in case it is missing for 5 seconds after call was started
Limitations:
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Use WebRTC (available starting from WMS 5.0): the feature is disabled by default. If enabled, the connection between calls is established via WebRTC
Requirements:
Limitations in WebRTC mode:
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Chat image quality: select one of the image resolutions (High/ Standard/ Low) to compress or improve quality of pictures/ photos before sending
Save chat images to gallery (enabled by default): allows saving images from chat sessions on the phone by tapping on it
Convert heic to jpeg (enabled by default): allows converting of .heic images into jpeg
Note: after you log out, you will no longer receive calls and messages. |
Apple Watch extension is available starting from iOS app version 7.2.35312. Upon the first launch, open the iOS app to sync it with Apple watch. |
Notes:
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Apple Watch extension allows you:
To see/ set status from watch (see full status, e.g. "away XXX until yy.zz.mmmm"/ set only away, dnd, online, offline)
To view all active calls:
To control all active calls: answer/ hang up/ put on hold: