LED Headsets User Guide

MonoLED, DuoLED 

Features

• USB Type-C plug
• USB adapter included
• Answer/ Hangup/ Mute/ Volume control buttons
• Status LEDs: online, away, DND, on call, ringing, call held, missed call
• Table stand included

It is possible to enable sidetone feature on Windows, consult this Article for details.

Packing list

• 1 x MonoLED/ DuoLED headset

• 1 x table stand

• 1 x portable case

• 1 x spare ear pads

• 1 x USB Type-A adapter

Compatibility

• WorkForce 5
• ForcePro 5
• WelcomeConsole 5
• WorkForce pre 2024 (full LEDs support starts from firmware v. 65.145.2.7)
• WelcomeConsole pre 2024 (full LEDs support starts from firmware v. 68.145.2.28)
• Vision, SuperVision 
• Apple Mac, Windows PC

Headset Overview

USB Connector Overview

Connection

• Connect the Headset to the USB port on your phone using the USB type-A adapter
• Connect the Headset to the USB port on your PC or laptop using the USB Type-C plug
• Set “Wildix Mono/DuoLED” as audio device in Collaboration -> Settings -> Web phone 
  
  

LED Indicators

Headset:

USB Connector LED indication:

• Connection LED indicator: steady green when connected
• On/ Off-hook LED indication:
  • Incoming call - fast red blinking
  • Outgoing call/ In call - steady red
• Mute LED indication: steady red when muted

Call handling

Answer/ end a call

• Press Off-hook button to answer/ end a call

Adjust volume during a call/ ringer volume

• Press Volume+/ Volume- Control during a call to adjust the volume/ from idle to adjust the ringer volume

  Note: it is possible to increase the volume level by +10 dB by upgrading the Headset firmware. Consult this Guide for details.

Mute the microphone during a call

• Press Mute button during a call to mute/ unmute the microphone
  
  

Hold/ resume a call

• Press and hold the On/ Off-hook button for several seconds during a call
  
  

Enable/ disable DND status

• In idle state, press and hold the On/ Off-hook button for several seconds to enable/ disable DND (Do not disturb) status
• After disabling DND, the previous status of the user is set
  

MonoLED-BT/ DuoLED-BT

Features

• Status LEDs: online, away, DND/conference, on call, ringing, call hold, missed call
• Answer/ Hangup/ Mute/ Volume control buttons
• Wideband audio frequency
• Ultra noise canceling mic
• Up to 30m wireless range
• Talking time up to 15 hours
• High-performance 6th generation CVC technology

Packing list

• 1 x MonoLED-BT/ DuoLED-BT Headset
• 1 x Base Station
• 1 x USB Type-C to Type-C cable
• 1 x USB Type-A to Type-C adapter
• 1 x portable case

Compatibility

The Headset supports dual (multipoint) wireless connection, which means it can be connected to two devices simultaneously:

1. Via Base Station. Such connection provides full support of LED user and call statuses and compatible with:
   • Apple Mac, Windows PC 
   • WorkForce 5
   • ForcePro 5
   • WelcomeConsole 5
   • WorkForce pre 2024

   • WelcomeConsole pre 2024

   • Vision/ SuperVision (starting from v.3.07.51) 

     Limitation on Vision/ SuperVision: To change volume on MonoLED-BT/ DuoLED-BT, use volume buttons on Vision/ SuperVision.

      

2. Via Bluetooth module embedded in the Headset itself: 
   • Vision, SuperVision 
   • W-AIR LifeSaver
   • W-AIR LifeSaver-EX
   • W-AIR Med
   • W-AIR Office

   • Android, iOS apps 

     Limitation: Connection via embedded Bluetooth module doesn't provide:

     • LED user statuses support, only call statuses
     • Call control (it works only if connected via Base Station)

Headset Overview

Base Station Overview 

LED  Indicators

Status LED:

Headset status LED:

Base Station pairing LED

• Successful connection - long blue blinks
• Pairing - fast blue and red blinks

Power On/ Power Off

• Press Multi-function button for 3 seconds to turn the Headset on/ off

Charging

1. Connect USB cable to the Base Station
2. Plug the cable into a device USB port (use Type-A adapter if needed)
3. Place MonoLED-BT/ DuoLED-BT into the Base Station
4. When charging, the Headset status LED turns red 
5. When charged, the Headset status LED turns blue

Battery charging time

• Less than 60 minutes to charge 20%
• Less than 90 minutes to charge 50%
• Fully charged in less than 3,5 hours

To check the battery level:

• On Windows, you can check the battery level using WIService tray. Go to Quick Launch Toolbar -> right-click on Wildix Integration Service icon and check the level of battery (Low, Medium, High):
  
  
  
• On macOS, Go to Menu Bar -> click on WIService icon check the level of battery (Low, Medium, High):

Connection

Via the Base Station:

1. Connect USB cable to the Base Station
2. Plug the cable into a device USB port (use Type-A to Type-C adapter if needed)
3. Turn the Headset on
4. The Headset Status LED starts blinking and the voice prompt announces “Your Headset is connected”
5. For Collaboration, set “Wildix MonoLED-BT”/ “Wildix DuoLED-BT” as audio device in Collaboration -> Settings -> Web phone 

   

Via Bluetooth embedded in the Headset:

1. Unplug the Base Station and turn the Headset off
2. Activate Bluetooth on a device you want to connect the Headset to
3. Press and hold the Multi-function button for 3 seconds until you hear “Power on”. Keep pressing for 3 seconds more until you hear “Pairing”

4. Search for MonoLED-BT/ DuoLED-BT in Bluetooth devices list on your device and select it for pairing, for example, on Android device:

   
   
5. The Headset Status LED starts blinking and the voice prompt announces “Your Headset is connected”

Call handling

Answer/ End a call

• Press Multi-function button to answer/ end a call
  
  

Mute/ unmute a mic

• Press Mute button to mute/ unmute a mic
  
  

Put on pause/ resume a call

• Press Multi-function button for 2 seconds during a call to put a call on hold / resume
  
  

Adjust volume during a call/ ringer volume

• Press Volume Up to increase the volume
• Press Volume Down to decrease the volume

Reset 

• Press and hold Mute button and then connect the Headset either to the charging cable or the Base Station
• Keep Mute button pressed for two seconds after connecting the cable
• These steps will lead to a reset of the Headset