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Wildix Collaboration Mobile application provides access to Wildix Unified Communications from an Android mobile device. Android Collaboration Version: 5.0406.0507 To check the current version, go to Android changelog: https://www.wildix.com/new-releases-and-updates/collaboration-android-app-changelog/ Updated: April June 2022 Permalink: https://confluence.wildix.com/x/LYDt |
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Read about push notification: https://blog.wildix.com/en/what-is-push-notification-for-mobile-apps/.
Login
Use your Collaboration credentials to access the mobile application:
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Thanks to support of live search from PBX, there is no need to sync your enterprise (PBX) phonebooks anymore. You can now use real-time search in phonebooks to place calls. Your local contacts from the device’s phonebook also appear in live search results.
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Note: you can still sync your enterprise phonebooks if you want contacts to appear in Contacts menu of Wildix Mobile Collaboration App. For more information, read Appendix 1: Sync of enterprise phonebooks with WildixDAV. |
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VoIP: place a call via the PBX (recommended in case you have fast and reliable Internet connection)
Callback: you receive a callback from the PBX via Mobile network (make sure your mobile number is indicated in Settings -> Personal)
Direct Call: place a call via Mobile network
- Wildix devices registered to your account (WP phone, Vision/ SuperVision, W-AIR handset/ headset etc): select a device from the list
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- Tap on contact you wish to call
- Choose the number you wish to call
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Note: call is made using the mode selected in Dialpad menu (VoIP / Callback / Direct Call). |
From History/ Voicemail/ Call group
Go to History (All or Missed tab)/ Voicemail/ Call groups
Tap on a user/ a voicemail message
Select Call from the drop-down list:
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Note: only users with certain permissions can pick up calls; to enable the option, the PBX admin must add ACL ability"Can" - "Call Pickup". Detailed information: ACL rules and Call classes management - Admin Guide. |
You can pick up a call of another user / a call group in case it cannot be answered
Go to Function keys menu
Tap on a user / a call group who are receiving an incoming call
Choose Pickup from the drop-down list
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Note: to use this option, configure Function keys in Collaboration -> Settings -> Function keys. To get more information go to Collaboration Guide, Function key section. |
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Switch between 2 active calls
- To switch between 2 active calls, swipe left/ right
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- The second call is put on hold
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Control of active calls on other devices and Call continuity
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Multiuser cloud-stored group chats with possibility to add up to 500 participants and send pictures/ files.
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Limitations:
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Create a group chat
- Tap +
Specify the group name and tap Done
Add participants
Tap Done to finish
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Tap History to access the log of calls and voicemails. :
- Incoming, outgoing and missed calls (highlighted in red) are displayed in Alltab. In order to view only missed calls, tap Missed tab
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- To view voicemail messages,
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- tap Voicemail tab
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- To view missed calls notifications for specific Call groups (Call Group notifications manager feature, tap Call groups tab
Tap the double Arrowhead icon to view user contact details and a call log:
Archive / Delete calls
Tap on a user to display the drop-down list
Tap Archive if you want to archive a call
Tap Delete if you want to delete a call
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Note: in case the call log is empty, make sure that:
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Voicemails
- Tap Voicemail tab
- To download a voicemail message, tap
- To playback a voicemail message, tap Play button
- Tap on a voicemail message to display the drop-down list: Call a user who left a message, Mark as read or Delete it
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- Select one or multiple Voicemails
- Click Mark as read or Delete icon
Call Group notification manager
Starting from the App version 5.05.07, it is possible to view missed calls notifications for specific Call groups by using Call Group notification manager feature.
Check the documentation How to set up the Call Group notifications manager feature for details.
Settings
Account: login window
Personal: contact details
E-mail
mobile number
Contact center: dynamically log into Call groups
Note Note: This option is available for WMS v 5.04.20211108.3 or higher.
Sign-On: enable this option and select Call groups in the Groups section below, to dynamically log into them.
- Unavailable on away / dnd: This option auto-pauses you in all Call groups when your status changes to Away/ DND.
Groups: here you can see the list of all Call groups, both the CGs you’ve been statically added to (the toggle is greyed, the status cannot be changed on this page, only via WMS), and CGs you can choose to answer for.
To save any new changes in Contact center menu, press Back button (exit Contact Center menu)
For more information, refer to the Contact centerchapter of Call distribution in Call groups guide.
Ringtone: change the default Wildix ringtone to one of your device’s ringtones
Features by call class (Internal, External, Blacklist, Whitelist):
Activate class: available for External / Blacklist / Whitelist (activates the class)
Call reject: if enabled, you do not receive incoming calls
Call Forward Busy: tap the Toggle button and enter the number or VOICEMAIL, to enable call forwarding when busy on the phone
Call Forward No Answer: tap the Toggle button and enter the number or VOICEMAIL, to enable call forwarding in case of no answer
Call Forward All: tap the Toggle button and enter the number or VOICEMAIL, to enable the forwarding of all the incoming calls
Call waiting: enable to be able to receive more than one call at a time
Mobility with timeout: if enabled, you receive incoming calls to your mobile number after the specified timeout; mobile number must be configured in Collaboration Mobile app Settings -> Personal
Install WildixDAV (optional): sync your enterprise phonebooks
Note Note: The option is disabled for Android 10 phones. You can use a 3rd party CardDAV sync tool (Open Sync, DAVx⁵ and DAVdroid) instead.
The apps are available by the following links:
Read Appendix 1: Sync of enterprise phonebooks with WildixDAV for more information.
Advanced: access and change these settings only if needed. More information on Advanced Settings in Appendix 3: Advanced Settings
About: info about App version and developer
Exit: quit the app
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