Page Comparison

WMS Beta 6.06.20240319.1 Date: 19.03.2024

Improvement

[WP-296] - dev: added possibility to enable SNMP monitoring on WelcomeConsole, WorkForce and WP480R3 via a custom provisioning parameter

How-to:

• Add the following parameter to the [wildixp2] section of /rw2/etc/provision.conf file: SNMP={"enabled":"yes"}

For additional information, consult the documentation: Provisioning Custom Settings.

New Firmwares: WelcomeConsole v. 68.145.2.79, WorkForce v. 65.145.6.53, WP480GR3 v. 63.145.10.44 

WMS Beta 6.06.20240315.1 Date: 18.03.2024

Improvement

[WMS-19361] - x-hop: added possibility for x-hoppers user to mute the broadcast  

How-to:

• Double-press the Call button.
  By default, audio from the broadcast gets muted for 60 seconds. To unmute the broadcast before the 60-second timeout, double-press the Call button again.  

• To customize the timeout:

1. Create a file /etc/systemd/system/pbx-data-engine.service.d/override.conf: 
   # vi /etc/systemd/system/pbx-data-engine.service.d/override.conf
2. And add the following line:
   Environment='UNHOLD_TIMEOUT=120' 
   Where 120 is the preferred timeout. If you want to disable the timeout, set the value to 0:
   Environment='UNHOLD_TIMEOUT=0'
3. Reload systemd and restart the service to apply the changes:
   # systemctl daemon-reload
   # systemctl restart pbx-data-engine

WMS Beta 6.06.20240306.3 Date: 06.03.2024

Fixes

[WMS-19038] - sys: fixed an issue in which user status was displayed as unavailable in x-caracal, which didn’t correspond to their actual status in Collaboration

[WMS-19084] - x-ca: fixed an issue in which x-caracal report displayed agents that didn’t belong to the selected queue when “All” agents filter was applied 

[WMS-19310] - col: fixed an issue in which user cannot answer a call from Collaboration if multiple devices are used and call timeout is greater than 60s

[WMS-19461] - col: fixed an issue in which after logout from Collaboration user status didn’t change to Away in some cases if Web Push was enabled

[WMS-19483] - wms: improved the logic of Company Data Storage to avoid an issue of potential data loss which could occur in some rare cases during initial feature activation 

WMS Beta 6.06.20240229 Date: 01.03.2024

Fixes

[WMS-18861] - сol: fixed an issue in which there was no video in an outgoing call from Collaboration to 2N Intercom doorphone, with 2N Intercom firmware 2.30.2.39.7 or higher

[WMS-19186] - sys: fixed an issue in which the first member in dynamic Call group could not see missed calls in History if Call Group notifications manager was not configured 

[WMS-19189] - sys: fixed a rare issue in which there was no audio during a call

[WMS-19250] - sys: fixed an issue in which Away user status, which was manually set during wrap up time, returned to Available after wrap up time expired

[WMS-19424] - col: fixed an issue in which it wasn’t possible to answer an incoming call in Collaboration in case of G729 codec and starting from Google Chrome version 122 

WMS Beta 6.06.20240227.1 Date: 28.02.2024

New Feature

[WMS-18869] - wms: added the display of battery level of W-AIR handsets and headsets, as well as W-AIR devices firmware version on the WMS -> Devices -> W-AIR Devices page 

• In case a headset is charging, the relevant icon is displayed next to the battery level indication.
• Also, added the possibility to sort data in the table.

Improvement

[WMS-18729] - wms: updated user import from Office365 by adding possibility to enable user match via both extension and email 

How-to:

WMS Beta 6.06.20240219.1 Date: 21.02.2024

Wildix package: wildix-data-engine 6.06.20240221.1

Fix

WMS Beta 6.06.20240219.1 Date: 20.02.2024

Improvement

[WMS-19148] - col: added the ability to view user presence status while performing search in Collaboration  

WMS Beta 6.06.20240213.1 Date: 14.02.2024

Wildix packages: wildix-provision_6.06.20240214.1 wildix-lua-base_6.06.20240214.1 wildix-dialplan_6.06.20240214.

Fix

[WMS-19293] - wms: reverted changes in the ticketWMS-18943, to avoid an issue in which it was impossible to make outgoing calls/ receive inbound calls after upgrade, if there was CLASSOUND license 

WMS Beta 6.06.20240213.1 Date: 13.02.2024

Improvements

[WMS-18886] - col: made improvements to the Two-way SMS feature:

• Extended the list of countries that support Two-way SMS via CLASSOUND with Belgium, Italy, Sweden, Poland, Netherlands, Denmark, France, Austria
• Removed the option of attaching files in 2-way SMS chats in Collaboration 

[WMS-19247] - wms: updated the behaviour of Wizywebinar button in Collaboration so that Wizywebinar opens in a new window, to avoid an issue when Wizywebinar required authorization after trying to open it  

WMS Beta 6.06.20240209.1 Date: 12.02.2024

New Feature

[WMS-18579] - x-hop: added possibility to enhance the feature of user authorisation via speech-to-text by enabling verification of users by voice  

• When the option is enabled, during user authorisation the system compares the voice of the user with user voices previously saved in the system and in case of a match, allows authorisation. This eliminates the risk of a user logging in under a different name
• Requirement: Make sure assigning x-hoppers headsets to users via speech-to-text is enabled. For this, add following parameter to the /etc/systemd/system/pbx-data-engine.service.d/override.conf file: --xhop_voice_login true

For instructions on how to enable the feature, see the following documentation: x-hoppers Admin Guide(find the section “Enable user verification by voice”) 

Improvements

[WMS-18304] - col: fixed an issue of incorrect display of unread messages after relogin to Collaboration   

[WMS-19020] - wms: updated the default DND settings of a newly added user, so that “Reject all calls” option is disabled and “Call Forward All” to Voicemail is enabled   

[WMS-19053] - sys: made improvements to the API endpoint api/v1/Dialplan/CallGroups/<id>/stat, so that it displays real time statistics (disabled 10 second cache)   

Fixes

[WMS-18008] - android: fixed a rare issue in which a call that was hung up in Collaboration mobile app on Android, was still running on the PBX side 

[WMS-18433] - sys: fixed an issue in which it was impossible to send SMS from Client PBX in WMS Network

[WMS-18686] - dev: fixed an occasional issue with some carriers in which there was no audio after around 15 min of an active call 

[WMS-18882] - wms: fixed an issue in which it was impossible to call using Dialplan app “Trunk group” if the trunk name contained a space

[WMS-18913] - wms: fixed an issue in which it was impossible to create a sound record file in WMS -> Sounds -> Record, if the file name contained an underscore

[WMS-18919] - col: fixed an issue in which Post-It note sent to another user was displayed on the sender side if the sender had a second Collaboration tab (in Call control only mode) opened 

[WMS-18922] - dev: added possibility to configure FXS to recognize pulse dialing to avoid an issue when phones using pulse dialing only could not make calls 

How-to:

Add the following parameter to the /rw2/etc/provision.conf file, indicating the MAC address of the necessary FXS devices and minimum and maximum flash hook time:

Example: UseFlashHookTime={"9C750430060a": {"min": 150,"max": 400},"9C71153200DC": {"min": 300,"max": 500}}

• You can set as many devices as you need.
• The minimum time is 60.
• The maximum time is 1500.
• Minimum time cannot be bigger than the maximum time.

[WMS-18943] - wms: fixed an issue in which contact blacklisting didn’t work properly in some rare cases if there was CLASSOUND license on the PBX

[WMS-18988] - sys: fixed an issue in which SMS delivery confirmation was not sent if multiple DaySaver gateways were configured to send SMS

[WMS-19058] - wms: fixed an issue in which subject of the email message about missed calls was not translated (e.g. email body was in Italian, and the subject was in English) 

WMS Beta 6.05.20240209.1 Date: 09.02.2024

Fix

[WMS-19060] - dev: made some improvements for provisioning of WP R5 phones 

WMS Beta 6.05.20240206.1 Date: 06.02.2024

Additional package: wildix-dialplan_6.05.20240207.1 wildix-lua-base_6.05.20240207.1 wildix-provision_6.05.20240207.1

[WMS-19228] - sys: fixed an issue in which it was impossible to provision some WP phones due to MAC addresses not in range

WMS Beta 6.05.20240206.1 Date: 06.02.2024

Fix

[WMS-18578] - col: fixed an issue in which agent became unavailable after hanging up a call with Sennheiser IMPACT 5000 series headset 

WMS Beta 6.05.20240202.1 Date: 2.02.2024

Improvement

[WMS-18994] - sys: improved the logic of clearing voicemail box of a hotel room upon check in/ out, to ensure custom statuses are also removed after checkout   

Fix

[WMS-18990] - sys: fixed a rare issue in which there was no audio during a call after upgrade to WMS Beta 6.05.20240108

WMS Beta 6.05.20240129.1 Date: 29.01.2024

Fix

[WMS-19091] - sys: fixed an issue of high load on PBX with a big amount of call recordings after upgrade  

WMS Beta 6.05.20240119.1 Date: 19.01.2024

New Feature

[WMS-18658] - x-hop: added possibility to enable the logic of assigning x-hoppers headsets to users via speech-to-text, by taking the headset from the charger and pronouncing the user name

• The feature is disabled by default. To enable, add the following parameter to the /etc/systemd/system/pbx-data-engine.service.d/override.conf file: --xhop_voice_login true
• When enabled, each time the headset is placed into the charger, it gets unassigned. When a user lifts the headset from the charger:
  • The user is asked to say their name
  • The user should pronounce the name and surname
  • The system looks for the user and assigns the headset to the user

Important: For the feature to start working on the headsets, follow one of the following procedures:

• After enabling the feature, when using the headsets for the first time, users need to lift the headsets from the charger -> place into the charger -> lift from the charger again
• Alternatively, before performing the upgrade and activating the feature, unassign headsets via WMS (Devices -> choose device and click Assign to user -> in the Extension field, choose “unknown”). Then, when users lift the headsets from the charger, they need to press the Call button first

Improvement

[WMS-18814] - dev: increased the number of DECT handsets that can be connected to a single W-AIR Network to 500 handsets  

WMS Beta 6.05.20240117.1 Date: 17.01.2024

Improvement

[WMS-18373] - col: added notification about CDR-View going end of life on December 31 2024 and prompting to use the new version, CDR-View 2.0, which is displayed when opening CDR-View or refreshing the page  

[WMS-18545] - wms: added possibility to use SFTP for scheduled backups 

How-to:

WMS Beta 6.04.20230811.1 Date: 14.08.2023

Improvement

[WMS-17628] - wms: added possibility to change the order of call group members via drag and drop in WMS 6 

Fixes

[WMS-17534] - sys: fixed an issue in which after setting up MySQL as CDR backend on PBX (via WMS -> PBX -> Call and chat history -> CDR MySQL), there was an error connecting PBX to remote MySQL and only CDR table was created in the database

[WMS-17621] - sys: fixed an issue in which smartd service was enabled for Cloud and Virtual PBX with WMS 6

[WMS-17646] - wms: fixed an issue in which pop-up notification in WMS was not visualized if admin used the Italian or Dutch language and PBXs in WMS network needed to be upgraded 

[WMS-17661] - sys: added possibility to save Speech-to-Text recognition results to a file to cover cases when the data cannot be stored in RECOGNITION_RESULTS variable, if the data exceeds 4090 Bytes (e.g. if there are many questions or the answers are too detailed) 

How-to:

• When configuring Speech-to-Text in Dialplan, at the very beginning, add the Set application with the following value:
  • RECOGNITION_RESULTS_PATH -> enter path to the file where Speech-to-Text recognition results should be stored

Notes:

• To easily navigate through the saved files, you could use Linked ID (LINKEDID is a unique variable of the call) for the file names
• If recognition results data is less than 4090 Bytes, the data is stored both to RECOGNITION_RESULTS variable (as before) and to the file indicated in RECOGNITION_RESULTS_PATH

Documentation:https://wildix.atlassian.net/wiki/x/ahDOAQ

[WMS-17667] - sys: fixed an issue in which voice recognition failed when using Speech to Text Dialplan application

[WMS-17687] - wms: fixed an issue in which status was not updated for users on remote PBX in WMS Network with calendar integration enabled 

[WMS-17726] - sys: fixed a rare issue of continuous restart of dnsmasq service if Firewall or provider dropped outgoing requests to root servers, after upgrade to WMS 6.02 or higher 

New Firmwares

New Firmwares: WelcomeConsole firmware v. 68.145.2.69 Start firmware v 150.145.2.19

[WP-270] - dev: fixed an issue in which it wasn’t possible to pick up a second incoming call with multi-function button on DuoLED-BT headset with firmware ​​0x59EE, if the headset was connected to WelcomeConsole 

[WP-271] - dev: fixed an issue with calls being terminated on Start phones due to launched DHCP renewal process

WMS Beta 6.04.20230803.1 Date: 04.08.2023

WMS Beta 6.04.20230731.1 Date: 02.08.2023

New Feature

[WMS-15927] - wms: added possibility to configure Web CRM via WMS 

How-to:

WMS Beta 6.04.20230724.1 Date: 25.07.2023

Improvements

[WMS-17136] - sys: added the possibility to control Advanced settings on mobile applications (support starts from Wildix Collaboration on Android 5.13, iOS coming soon)

• Extended the API endpoint /v1/iOS/Config/ by:
  
• Adding the parameter Country, which includes the code of the country (ISO 3166 standard) where the PBX is located  
• Adding the list of advanced settings for mobile applications that can be managed on PBX. Documentation: Custom config parameters List (see the section "Configure Advanced settings in Collaboration app on mobile")
• Added the new ACL Can/ Cannot Set predefined advanced settings on mobile, which would allow/ forbid mobile users to change the Advanced settings in the Collaboration app on mobile
  Documentation: ACL rules and Call classes management - Admin Guide

API documentation can be accessed via PBX and by the link: https://www.wildix.com/wp-content/wms-api/

[WMS-17260] - wms: improved the logic so that entering email for user in WMS is not mandatory, to cover cases when account is created e.g. for Park Orbit/ Fax/ Room 

• When saving a user, there is a notification where you need to confirm that you want to proceed with saving the user without the email address

[WMS-17349] - wms: added possibility for non-admin users to manage scheduled reports of the queues they have access to in x-caracal

• The Setup tab with Schedules/ Alerts is now available for non-admin users, with the possibility to create and manage scheduled reports

WMS Beta 6.03.20230712.2 Date: 20.07.2023

Additional packages: wildix-cw_6.03.20230720.1

Fix

[WMS-17598] - ios/android: fixed an issue in which Collaboration app on mobile was not ringing during an incoming call, if the call was made to a call group and the app was in a sleep state 

WMS Beta 6.03.20230712.2 Date: 17.07.2023

Additional packages: wms-wildixair-firmwares_6.03.20230717.2

Fixes

[WMS-17583] - fixed an issue when there was no possibility to update W-AIR headset firmware 

WMS Beta 6.03.20230712.2 Date: 12.07.2023

Fixes

[WMS-17519] - wms: fixed an issue in which CardDAV sync stopped working after update to WMS 6.03

[WMS-17537] - wms: fixed an issue in which it wasn’t possible to add more than 50 users to a call group via WMS interface after upgrade to WMS 6.03.20230707.1 

WMS Beta 6.03.20230707.1 Date: 09.07.2023

Additional package: wildix-cw 6.03.20230709.1

Fixes

[WMS-17536] - fixed an issue where calls were not being distributed to members of a call group after a certain period of time. (WMS-13025was reverted) 

WMS Beta 6.03.20230707.1 Date: 07.07.2023

Fix

WMS Beta 6.03.20230630.3 Date: 30.06.2023

Improvements

WMS Beta 6.03.20230629.2 Date: 29.06.2023

WMS Beta 6.03.20230626.2 Date: 26.06.2023

Fixes

[WMS-17012] - sys: for improved security, updated the logic to avoid HTTP protocol for device provisioning  Note:

• With the update, devices will be switched to HTTPS protocol by default, except for some old devices (e.g. some old FXS/FXO, W01GSM and old WP phones like WP400, WP500).
• HTTP protocol can be set by the "HTTPForceUse" custom provisioning parameter.

Documentation: Provisioning Custom Settings

[WMS-17022] - sys: updated the voice prompt pronounced when user tried to access another user’s voicemail, removing the request to enter pound after the password, as the pound made it impossible to access the voicemail 

[WMS-17266] - wms: fixed an issue in which there was an error message after clicking "Apply network settings" in WMS -> System -> Network on Hardware and Virtual PBXs with 3 or more ethernet interfaces after upgrade to WMS 6.02.20230510.1

[WMS-17281] - wms: fixed an issue on Hardware and Virtual PBXs in which it wasn’t possible to modify the default gateway in WMS -> System -> Network as the Edit and Delete buttons were grayed out, after upgrade to WMS 6.02.20230510.1

[WMS-17317] - sys: fixed an issue of incorrect display of offline status (blue icon instead of yellow one) in case of Microsoft Teams presence sync with Collaboration  

• Also, updated mapping of statuses from Microsoft Teams to Collaboration.
  See documentation for more details: teams4Wildix - integration of Microsoft Teams with Wildix PBX - Documentation
• Note: For correct display of user presence in Mode 1 of the teams4Wildix integration, Collaboration needs to be open. For Mode 2 (MS Phone System), this is not required. 

WMS Beta 6.03.20230617.1 Date: 19.06.2023

New Feature

[WMS-16805] - sys: for better security, added possibility to enable the functionality that requests user to confirm IP address when logging in to Collaboration or using basic authorization from a new IP address

• The feature is disabled by default. 
• To enable, set the value of the following parameter in /rw2/etc/env.custom.ini file to true:
  MFA_SERVICE_ENABLE=true

Improvement

[WMS-16961] - wms: made some fixes and UI/ UX improvements of the WMS interface which include: 

• Added possibility of multiple selection of users via the Shift button.