Page Comparison

Cloud Analytics (CDR-View 2.0) Date: 11.04.2024

Fix

[WMS-18928] - ca: fixed an issue in which scheduled reports in CDR-View2.0 disappeared from the list of scheduled reports after some time

Documentation: CDR-View in x-bees, Cloud Analytics (CDR-View 2.0) in Collaboration.

Cloud Analytics (CDR-View 2.0) Date: 04.04.2024

Fix

[WMS-19402] - sys: fixed an issue in which it was impossible to use Cloud Analytics (CDR-View2.0) in case of a large amount of ACL groups

...

Company Data Storage Date: 02.04.2024

Fix

[WMS-19628] - sys: fixed an issue in which after enabling Data Storage the recording file in Collaboration History was downloaded instead of being opened in a new tab

...

Cloud Analytics (CDR-View 2.0) Date: 25.03.2024

Fix

[WMS-19011] - ca: fixed an issue in which scheduled reports in CSV format with Rolling date filter displayed incorrect data (the same report was sent every time)

...

WIService v. 3.17.8  Date: 22.03.2024

Fix

[WMS-18940] - int: fixed an issue in which after receiving a call and answering via Epos Sennheiser DW headset, there was no audio and it was not possible to hang up a call in some cases 

...

Cloud Analytics (CDR-View 2.0) Date: 22.02.2024

Fix

[WMS-19164] - ca: fixed an issue in which "Error in loading data Query timed on database" message was displayed in scheduled report file instead of the actual data

...

New firmware v. 0x5DCB. To upgrade the firmware, follow instructions in the guide: How to upgrade MonoLED-BT and DuoLED-BT firmware

Fix

[WMS-18738] - int: fixed some issues with MonoLED/ DuoLED-BT headset in which 1) after answering the second call, the call was dropped; 2) it was not possible to hang up the first call with Multi-function button

...

WIService v. 3.17.6 (Windows) Date: 06.02.2024

Fix

[WMS-19128] - int: fixed an issue with Outlook integration in which contact name during a call was displayed incorrectly due to Outlook contact lookup overwriting internal extension number

...

Cloud Analytics (CDR-View 2.0) Date: 25.01.2024

Fix

[WMS-19022] - ca: fixed an issue in which personalized views were mistakenly shared with multiple organisations and updated the logic so that personalized view cannot be shared 

...

Cloud Analytics (CDR-View 2.0) Date: 23.01.2024

Fix

[WMS-18497] - col: added Agents tab to Cloud Analytics CDR-View2.0, which displays data grouped by users including the number of calls, talk time and ring time

...

Cloud Analytics (CDR-View 2.0) Date: 05.01.2024

Fix

[WMS-18408] - wda: fixed an issue with Trunk field in CDR-View 2.0 being empty for a transferred part of a call

...

Cloud Analytics (CDR-View 2.0) Date: 05.12.2023

Fix

[WMS-17856] - col: fixed an issue in which Analytics tab in Collaboration was not working in case of a Hardware/ Virtual PBX with custom secure port set

...

Cloud Analytics (CDR-View 2.0) Date: 30.11.2023

Fix

[WMS-18283] - sys: fixed an issue in which Data grid report in Collaboration Analytics could not be downloaded in any format and scheduled reports were not sent

...

WIService v. 3.16.7 (Windows) Date: 21.11.2023

Fix

[WMS-18393] -  int: fixed an issue in which it was impossible to create Wildix Conference via Outlook integration in case a custom domain was used for connecting to the PBX

...

WIService v. 3.16.6 (Windows) Date: 03.11.2023

Fix

[WMS-18139] - int: made some security improvements

...

Cloud Analytics (CDR-View 2.0) Date: 18.10.2023

Fix

[WMS-18115] - wda: fixed an issue in which scheduled reports were not sent when PDF file type was selected

...

WIService v. 3.16.5 (Windows) Date: 12.10.2023

Fix

[WMS-18140] - int: fixed a rare issue in which WIService crashed after user status was changed

...

WIService v. 3.16.3 (Windows) Date: 02.10.2023

Fix

[WMS-17926] - int: fixed an issue in which sync with Outlook integration failed due to increased CPU usage

...

Note: The support starts from Collaboration native app v. 2.6.2

Fix

[WMS-17948] - int: fixed an issue in which Settings options were not displayed in Outlook integration

...

Cloud Analytics (CDR-View 2.0) Date: 11.08.2023

Fix

[WMS-17723] - wda: fixed an issue of missing tags for calls consisting of multiple parts (no tag after the call was transferred)

...

WIService v. 3.15.8 Date: 08.08.2023

Fix

[WMS-17729] - int: fixed an issue in which WIService crashed if EPOS headsets were connected during the screen was locked

...

Cloud Analytics (CDR-View 2.0) Date: 04.08.2023

Fix

• Fixed an issue which could lead to "Liveboard not found" error in Cloud Analytics 

...

WIService v. 3.15.4 Date: 31.07.2023

Fix

[WMS-17683] - int: fixed an issue of Datto Autotask integration not connecting because *.wildixin.com could not be allowed in WIService

...

WIService v. 3.15.2 (macOS) Date: 18.07.2023

Fix

[WMS-17381] - int: fixed an issue in which WIService crashed after putting a call on hold on macOS if Kuando Busylight was connected

...

WIService v. 3.15.2 (Windows) Date: 11.07.2023

Fix

[WMS-17528] - int: fixed an issue when in some cases Outlook calendar events were missing in Collaboration on Windows 

...

• The support starts from WMS 6.03.20230630.3.
• The feature is available for CLASSOUND users. In case CLASSOUND is not activated, the SMS won’t be sent.
• CLASSOUND users in the UK (in case of “United Kingdom (2-way SMS) CLASSOUND DID”), US and Canada can also see the option Two-Way SMS.  

...

WIService v. 3.14.11 Date: 06.07.2023

Fix

[WMS-17341] - int: fixed an issue in which Collaboration could not connect to WIService after a host was edited

...

WIService v. 3.14.9 Date: 26.06.2023

Fix

[WMS-17442] - int: fixed an issue in which URL Popup / App feature didn’t work if the parameters had to be entered in the uppercase

...

[WMS-17099] - int: included VC Redist into WIService to avoid situations when WIService didn’t work on Windows because VC Redist was not installed or its version was incompatible

Fix

[WMS-16867] - int: fixed an issue in which notification about sent feedback was not displayed on Windows 11

...

PBX Images Date: 22.05.2023

Fix

[WMS-17128] - sys: fixed an issue in which it wasn’t possible to edit Dialplan on a newly created Virtual or Hardware PBX

...

WIService Date: 05.05.2023

Fix

[16891] - int: fixed an issue in which Collaboration users couldn’t use WIService (v. 3.13.3 and above) until the page was reloaded

...

CLASSOUND Date: 20.04.2023

Fix

[WMS-16667] - classound: fixed an occasional issue in which sending SMS failed if sender name contained unsupported characters 

...

• The support starts from MonoLED-BT/ DuoLED-BT Firmware v. 0x59EE.
  To upgrade the firmware, follow instructions in the guide: How to upgrade MonoLED-BT and DuoLED-BT firmware
• Beep tone mute reminder delay was increased from 10 sec to 30 sec.

Fix 

[WMS-16240] - int: fixed an issue in which screen sharing continued after user closed Collaboration tab during screen sharing, and popup window with the message to close or continue sharing screen wasn’t displayed 

...

CLASSOUND Date: 01.03.2023

Fix

[WMS-16300] - classound: fixed an issue in which outbound call made from Collaboration was dropped after starting a conference if the call was established in Opus codec 

...

WIService v. 3.12.3 Date: 23.01.2023

Fix

[WMS-15934] - int: fixed an issue in which in some cases the hidden Taskbar on Windows didn’t pop up when hovering the mouse at the bottom of the screen during screen sharing; now, Taskbar auto-hide feature is disabled during screen sharing sessions  

...

WIService v. 3.11.3 Date: 24.11.2022

Fix

[WMS-13330] - int: fixed an issue of incorrect behaviour of DuoLED-BT headset during two incoming calls (e.g. Multi-function button rejected a call instead of accepting it) 

...

WIService (Windows) v. 3.11.2 Date: 18.11.2022

Fix

[WMS-11612] - int: added possibility to update Wildix MonoLED-BT or DuoLED-BT headsets firmware to fix some issues

...

WIService (macOS) v. 3.11.1 Date: 10.11.2022

Fix

[WMS-15281] - int: fixed an issue in which WIService icon was displayed as too small in case of an external monitor on Mac 

...

WIService v. 3.10.9 Date: 26.10.2022

Fix

[WMS-15202] - int: fixed an issue in which Outlook integration crashed in some cases 

...

WIService v. 3.10.8 Date: 20.10.2022

Fix

[WMS-10754] - col: fixed an issue with no CDR-View search results being displayed if searched contacts were not stored in a local phonebook

WIService v. 3.10.7, Collaboration Chrome Extension v. 2.0.3 Date: 14.10.2022

Fixes

[WMS-15206] - int: fixed an issue in which WIService update stuck on installing Fax printer component on Windows

[WMS-15283] - sys: fixed an issue in which Settings menu of Wildix Collaboration browser extension appeared after initiating a call via dialing hot key

...

WIService v. 3.10.2. Date 13.09.2022

Fix

[WMS-15062] - int: fixed an issue in which WIService 3.10.1 could not be installed or executed on some Windows devices

...

Documentation: What is WIService 

WMP Date: 02.09.2022

Fix

[WMS-14348] - wmp: fixed an issue in which CAPEX devices assigned to Resellers were displayed as assigned to End Users, and added possibility for Resellers to provision CAPEX devices to PBX: 

...

Collaboration Chrome Extension v. 2.0.2 Date: 25.08.2022

Fix

[WMS-14627] - sys: fixed an issue in which Collaboration Chrome extension occasionally displayed “Host available” message after upgrade to v. 2.0.0

...

WIService v. 3.9.1 Date 16.08.2022

Fix 

[WMS-14474] - int: worked out solution for Windows users with Sophos antivirus to fix an issue, in which Sophos blocked WIService automatic updates starting from WIService v. 3.7.3

...

How-to:
Open Customer Care ticket via WMP -> Help Desk-> Customer Care -> CLASSOUND, providing the necessary End User data: Company name/ User name and Callback numbers.

Fix

[WMS-14593] - classound: fixed an issue in which it was not possible to send SMS if sender name included umlauts

...

WIService v. 3.8.3 Date: 03.08.2022

Fix

[WMS-14611] - int: improved support of Plantronics D100 headsets and fixed an issue in which Plantronics D100 headsets connected to Windows PC were displayed as several devices in WIService

...

WIService v 3.8.2 Date: 27.07.2022

Fix 

[WMS-14512] - int: fixed an issue in Outlook integration in which calendars in Calendars -> Wildix Add-in -> Settings were not displayed

...

WIService v. 3.7.17 (Windows) Date: 04.06.2022

Fix

[WMS-14207] - int: fixed an issue with Outlook integration in which it wasn’t possible for user to choose calendars for sync with Collaboration in some cases

...

WIService v. 3.7.16 (macOS, Windows), v. 3.7.17 (MSI Installer) Date 17.06.2022

Fix

[WMS-14262] - int: fixed an issue when incoming calls were automatically answered by Jabra Pro 935 headset in some cases

...

WIService v. 3.7.15 Date: 14.06.2022

Fix

[WMS-14333] - int: fixed an issue in which it wasn’t possible to resume a call from hold on MonoLED/ DuoLED headset if Ring on Hold feature was disabled

WIService v. 3.7.14 Date: 13.06.2022

Fix

[WMS-14110] - int: fixed an issue in which screen sharing started from MacBook Pro (14", 2021) or monitors with non-standard resolution, was not displayed correctly on devices of users the screen was shared with

WIService v. 3.7.12 Date: 08.06.2022

Fix

[WMS-14297] - int: fixed an issue in which Fax Printer didn’t work after WIService auto-update to v. 3.7.3 on Windows; performance improvements on macOS

...

WIService v 3.7.9 Date: 17.05.2022

Fix

[WMS-13706] - int: fixed a rare issue in which an incoming group call to a user with Collaboration (Windows) and DuoLED-BT headset was accepted and instantly hung up by the headset 

...

CLASSOUND Date: 16.05.2022

Fix

[WMS-14070] - classound: fixed an issue in which data about outbound SMS was missing in WMP -> Dashboard -> CLASSOUND -> Stats of SMS/ List of SMS reports

...

WIService v 3.7.8 (Windows) Date: 05.05.2022

Fix

[WMS-13565] - int: fixed an issue, in which the Hold button in Collaboration on Windows terminated the call if MonoLED headset was used, after upgrade to WMS Beta 5.04.20220228.2

...

Note: x86 app will be updated to x64 version on Windows automatically, except for MSI Installer, Collaboration native app v. 2.5.3.

Fix

[WMS-13838] – int: fixed an occasional issue in which autoupdate of Collaboration native app on Windows didn’t work in case of MSI installer

WIService v 3.7.5 (Windows) Date: 08.04.2022

Fix

[WMS-13764] - int: fixed an issue in which WIService auto-update on Windows didn’t work in case of MSI installer 

WIService v 3.7.4 (Windows) Date: 05.04.2022

Fix

[WMS-13783] - int: fixed an issue in which WIService couldn’t be started on Windows 7 (64-bit version) after update to v. 3.7.3

...

Note: WIService for Windows running 32-bit version is no longer supported. 

Fix

[WMS-13332] - wms: fixed an issue in which Spanish numbers were not detected correctly in CDR-view and Canary Islands were displayed instead of Spain

...

Note: Make sure the option “Keep Wildix services up to date” is enabled in WIService Settings.

WMP Date: 17.03.2022

Fix

[WMS-13496] - wmp: fixed an issue of incorrect currency symbol (euro instead of CHF) in Price list (Excel format) for Switzerland partners

...

[WMS-13360] - int: added support for new Kuando Busylight Alpha device

Fix

[WMS-13346] - int: fixed an occasional issue with headset integration, in which DuoLED-BT headset didn’t show missed calls and displayed incorrect user status

...

[WMS-13207, WMS-13178] - int: improved stability of Outlook integration within WIService

Fix 

[WMS-12908] - kite: fixed an issue in which “Screen sharing with control” on Kite didn’t work after WIService update to 3.4.9

...

WIService v 3.5.5 Date: 24.12.2021

Fix

[WMS-13063] - int: fixed an issue of Outlook Integration merge with WIService in v 3.5.1 on Windows, in which the Integration was enabled by default and automatically started calendar sync and required access to Outlook

...

• to check for updates, click on the WIService icon -> About. If an update is available, there will be the Update button

Fix

[WMS-11643] - int: fixed an issue in which Collaboration user avatars were not displayed in Outlook 365 contacts

...

[WMS-12729] - int: improved the connection security and reliability between Outlook and WIService

Fix

[WMS-12759] - int: fixed an issue in which Collaboration Native App closed unexpectedly on Mac during installation or update of WIService

...

Documentation: WMP Dashboards

Fix

[WMS-12360] - int: fixed an issue during screen sharing with enabled remote control in which keyboard on Windows PC of a user who shared the screen got blocked if the other user (either on Mac or Windows) used certain shortcuts with German keyboard

Kite Date: 27.10.2021

Fix

[WMS-12157] - kite: fixed an issue when it was impossible to place calls from Collaboration to Kite due to the wrong Kite link

...

• to enable/ disable DND, press and hold "On/Off hook" button

[WMS-12311] - int: deprecated WIService component starting from v 3.4.5 on macOS 10.11 and prior

Fix

[WMS-12344] - int: fixed several issues with connected Kuando Busylight or similar device in which:

...

WIService v 3.4.2 Date: 06.10.2021

Fix

[WMS-12318] - int: fixed an issue in which macOS users couldn’t answer or hang up a call via some headsets like Jabra, Sennheiser, Plantronics

...

• note for macOS users: after the Integration service update on macOS, you will be prompted to allow Screen Recording in Security & Privacy preferences. Check the box in front of Wildix to grant the necessary permission and ensure that screen sharing works correctly

Fix

[WMS-10269] - int: fixed an issue with impossibility to hang up a call in Collaboration if it was answered via Sennheiser D10 USB for Lync Headset

PBXs Proxy Server Date: 01.10.2021

Fix

[WMS-11729] - wms: fixed an issue with impossibility to download audio files from PBX connected through pbxs.wildix.com

WIService v 3.3.6 Date: 10.09.2021

Fix

[WMS-12101] - int: WIService includes several fixes on macOS and Windows:

...

WIService v 3.3.4 Date: 11.08.2021

Fix

[WMS-11876] - int: fixed an issue with LED user statuses being not loaded on DuoLED (USB and BT) Headset upon the first connection on macOS and Windows

...

• removed Headset integration component
• moved call control options to WIService tray menu in macOS menu bar
• to activate the integration, tick off "Headset integration enable" in WIService Settings

Fix

[WMS-11301] - col: fixed an issue with push notifications being lost for group chats

...

Outlook Integration v 2.6.14 Date: 22.06.2021

Fix

[WMS-11347] - int: fixed an issue in which user pictures couldn't be loaded and displayed in Outlook app

...

• apply your requests via WMP -> Help Desk-> Customer Care -> CLASSOUND -> select “Set or update CNAM (US/Canada Partners only)”
• provide PBX and DID you want to order or modify CNAM
• CNAM should not be longer than 15 characters
• order can take up to 24 hours after submission to confirm by our vendor's database and up to 72 hours over business days for completion

Updated documentation: Wildix Terms and Conditions.

WIService v 3.2.13 (Windows) Date: 07.06.2021

Fix

[WMS-11331] - int: fixed an issue with Windows Firewall popup appearing after a clean install

WIService v 3.2.12 (Windows) Date: 01.06.2021

Fix

[WMS-11314] - int: fixed an issue in which msi packages were not auto updated under user session on Windows

...

WIService v 3.2.11 (Windows) Date: 17.05.2021

Fix

[WMS-11172] - int: fixed an issue in which pc restart was required after manual update of msi package under another user session on Windows

...

CLASSOUND Date: 27.04.2021

Fix

[WMS-11046] - classound: fixed an issue with impossibility to call CLASSOUND operator in case transmitted packets size exceeded 1500 bytes

...

WIService v 3.2.7 (Windows) Date: 01.04.2021

Fix

[WMS-9247] - int: fixed an issue with impossibility to generate a call using click2call feature (tel:, sip:) for Microsoft users without admin rights

...

[WMS-10609] - int: added battery level support for DuoLED-BT to be displayed in WIService tray menu on Windows (coming soon)

Fix

[WMS-10801] - int: fixed an issue with wrong WIService link during installation of Screen sharing, Outlook and Fax Printer on Windows

...

[WMS-10598] - int: added native support for Headset integration, Fax printer and Screen sharing to comply with macOS on Apple M1 chips

Fix

[WMS-10645] - int: fixed an issue with repeated reboots of Outlook integration after PC waking from sleep mode

...

[WMS-10032] – dev: added support for DuoLED-BT Headset

Fix

WIService v. 3.1.11 (macOS)

...

Mono/DuoLED Date: 07.09.2020

Fix

[WMS-9479] – dev: fixed an issue with low volume on Mono/ DuoLED Headsets

...