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This Guide explains and describes what permissions and limitations for PBX users and administrators can be set to limit access to certain PBX services and features. Updated: November 2019 Permalink: https://confluence.wildix.com/x/eQaIAQ |
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Introduction
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In case you do not set up call classes via Dialplan procedures, PBX evaluates the call prefix and assigns the call class to it, based on the logic described in the chapter Call classes explanation.
Call classes explanation
- Internal – internal calls
- Local - local calls
- National – recognized based on the National Prefix in Dialplan General Settings
- Mobile – recognized based on the Country Code in Dialplan General Settings
- Emergency – recognized based on the Country Code in Dialplan General Settings
- Free – recognized based on the Country Code in Dialplan General Settings
- Premium1 – recognized based on the Country Code in Dialplan General Settings
- Premium2 – recognized based on the Country Code in Dialplan General Settings
- Premium3 – not defined
- Premium4 – not defined
- North America – calls to numbers starting with 001 or +1
- Africa – calls to numbers starting with 002 or +2
- Europe1 – calls to numbers starting with 003 or +3
- Europe2 – calls to numbers starting with 004 or +4
- South America – calls to numbers starting with 005 or +5
- Oceania – calls to numbers starting with 006 or +6
- Russia – calls to numbers starting with 007 or +7
- Asia1 – calls to numbers starting with 008 or +8
- Asia2 – calls to numbers starting with 009 or +9
- International - calls to Europe1-2, North and South America, Africa, Oceania, Russia, Asia1-2 numbers
Prefixes per country for call class detection:
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Can/ Cannot | Call - Group | Allow/ forbid calling certain groups of users |
use Virtual scanner - Group | Allow/ forbid using Virtual scanner Feature Code. More information: Virtual scanner | |
Modify presence - Group | Allow/ forbid setting user status of colleagues in Collaboration. By default, if no ACL rule is added, users are not allowed to set user status of colleagues. More information: /wiki/spaces/DOC/pages/30285992 | |
see full number in CDR-View | Allow/ forbid seeing full numbers in CDR-View in Collaboration. You can decide how many digits to hide in Call and chat history menu of WMS | |
Intercom - Group | Allow/ forbid using Intercom Feature Code. More information: Intercom | |
Intrusion - Group | Allow/ forbid call intrusion via Collaboration / Feature Code. More information: /wiki/spaces/DOC/pages/30285992, Intrusion Feature Code | |
Call Pickup - Group | Allow/ forbid pickup of other user's calls via Collaboration / Feature Code. More information: /wiki/spaces/DOC/pages/30285992 and Pickup Feature Code | |
Modify public phonebooks | Allow/ forbid modifying any contact from a public WMS phonebook in Collaboration. Details: /wiki/spaces/DOC/pages/30285992 | |
View - Group | Allow/ forbid viewing users in Colleagues roster and Recents chat in Collaboration as well as Colleagues phonebook | |
View calls of users - Group | Allow/ forbid viewing who is calling via Collaboration and WP4X0 2015-2017, WelcomeConsole. Details: /wiki/spaces/DOC/pages/30285992 | |
Delete calls | Allow/ forbid deleting calls from History (not supported on W-AIR Handsets). By default, if no ACL rule is added, users are not allowed to delete calls. More information: /wiki/spaces/DOC/pages/30285992 | |
Share status via Kite | Allow/ forbid sharing user's status via Kite (no user status is shown when contacting user by Kite link) | |
Share status message via Kite | Allow/ forbid sharing user's status message via Kite (no status message is shown when contacting user by Kite link) | |
Share geolocation via Kite | Allow/ forbid geolocation sharing via Kite. More information: Limit access to Kite service | |
View geolocation via Collaboration - Group | Allow/ forbid viewing geolocation of users in Collaboration, iOS/ Android apps. More information: /wiki/spaces/DOC/pages/30285992 | |
Manage the callcenter | Allow/ forbid performing actions on call groups’ members: put a user on hold, add users to call groups via call groups plugin and Call group management Feature Code (if forbidden, a user can perform the actions only on himself (add himself to a call group, put himself on pause in a call group) More information: WebAPI basic features and Call group management Feature code | |
Be looked up via dial by name | Allow/ forbid user to be looked up via dial by name feature (including ASR). The feature can be called via "Dial by name/ Directory" Dialplan application or Directory Feature Code via Collaboration, WP4X0, WelcomeConsole, WP600AXX/ Vision, W-AIR handsets, iOS/ Android apps. More information: Directory and Dial by name/ Directory | |
See extensions | Allow/ forbid downloading Collaboration Extensions. More information: /wiki/spaces/DOC/pages/30285992 | |
See voicemail | Allow/ forbid using shared voicemail feature on WP480G/WP490G 2017. More information: Shared voicemail feature | |
Disable two factor authentication (WMS 4.0X) | Allow/ forbid disabling Two-factor authentication in Collaboration. Details: Two-factor authentication | |
Enable video call (WMS 4.0X) | Allow/ forbid user to start or enable video calls in Collaboration. Details: Video call | |
Create conferences | Allow/ forbid creating chat/ video conferences in Collaboration. More information: /wiki/spaces/DOC/pages/30285992 and Ubiconf and Wizyconf Videoconference | |
Can set/ Cannot set | Status (DND/Away) | Allow/ forbid setting DND/ Away status via Status Feature Code (can be dialed from any Wildix device) and WP4X0, WelcomeConsole (not supported in Collaboration, WP600AXX/ Vision, iOS/ Android apps). More information: Status (DND/Away) Feature Code and WP4X0 Call Features |
Call Forward Busy | Allow/ forbid setting call forwarding if user is busy (not supported on WP600AXX/ Vision)/ using Feature Code. Consult /wiki/spaces/DOC/pages/30285992, WP4X0 Call features, Android Settings, iOS Settings or Feature Codes Guide | |
Call Forward No Answer | Allow/ forbid setting call forwarding if user doesn't answer (not supported on WP600AXX/ Vision)/ using Feature Code. More information: /wiki/spaces/DOC/pages/30285992, WP4X0 Call features, Android Settings, iOS Settings or Feature Codes Guide | |
Call Forward All | Allow/ forbid setting forwarding of all calls (not supported on WP600AXX/ Vision)/ using Feature Code. More information: /wiki/spaces/DOC/pages/30285992,WP4X0 Call features, Android Settings, iOS Settings or Feature Codes Guide | |
Call waiting | Allow/ forbid receiving more than one call at a time (not supported on WP600AXX/ Vision) / using Feature Code. More information: /wiki/spaces/DOC/pages/30285992, WP4X0 Call features, Android Settings, iOS Settings or Call waiting Feature Code | |
Mobility extension management | Allow/ forbid call forwarding to the mobile number (not supported on WP600AXX/ Vision)/ using Feature Code. More information: /wiki/spaces/DOC/pages/30285992, WP4X0 Call features, Android Settings, iOS Settings or Mobility extension management | |
Call timeout | Allow/ forbid setting call timeout after which an incoming call will be terminated via Collaboration or Feature Code. More information: /wiki/spaces/DOC/pages/30285992 and Call timeout | |
Telephone blocked | Allow/ forbid using Telephone blocked Feature Code. More information: Telephone blocked | |
Ring only active device | Allow/ forbid activating only the active device ring via Collaboration or Feature Code. More information: /wiki/spaces/DOC/pages/30285992 and Ring only active device Feature Code | |
Mobility confirmation | Allow/ forbid a user to be notified on who the caller is when he receives a call on mobility extension number via Collaboration or Feature Code. More information: /wiki/spaces/DOC/pages/30285992 and Mobility confirmation | |
Function keys | Allow/ forbid configuring Function keys in Collaboration -> Settings -> Function keys. The access to already configured Function keys is saved. More information: /wiki/spaces/DOC/pages/30285992 | |
Timetable | Allow/ forbid configuring Timetable Function key in Collaboration and changing its status via Feature Code (Timetables and switches are created in WMS). Details: Timetable Feature Code | |
3 state switch | Allow/ forbid configuring 3 state switch Function key in Collaboration and changing its status via Feature Code. Details: 3 State Switch Feature Code | |
Switch | Allow/ forbid configuring Switch Function key in Collaboration and changing its status via Feature Code. More information: Switch Feature Code | |
Phonebooks | Allow/ forbid access to selected phonebooks (if forbidden, a user can access only phonebooks located in “Selected” section in WMS - > Users (select user) -> Edit preferences -> Settings -> Phonebooks) | |
Personal Information | Allow/ forbid changing personal information in Collaboration and Android/ iOS app (not supported on WP4X0, WelcomeConsole, WP600AXX / Vision, W-AIR Handsets). Details: /wiki/spaces/DOC/pages/30285992 | |
Advanced status | Allow/ forbid access to advanced user status menu, including status message, until option, editing picture and setting location and Chat/ Presence menu, including custom statuses in Collaboration. More information: /wiki/spaces/DOC/pages/30285992 and /wiki/spaces/DOC/pages/30285992 | |
Fax Server Settings | Allow/ forbid changing Fax Server Settings in Collaboration -> Settings -> Fax Server Settings. More information: /wiki/spaces/DOC/pages/30285992 | |
Notify missed calls via email (WMS 4.0X) | Allow/ forbid receiving missed calls notifications via email in Collaboration -> Settings -> Features. More information: Call features | |
Notify missed calls via SMS (WMS 4.0X) | Allow/ forbid receiving missed calls notifications via SMS in Collaboration -> Settings -> Features. More information: Call features | |
Custom Ring (WMS 4.0X) | Allow/ forbid selecting the ringtone for WP4X0, WelcomeConsole and Collaboration in Collaboration -> Settings -> Features. More information: Call features | |
All | ||
Can use/ Cannot use | Collaboration | Allow/ forbid access to Collaboration (if forbidden, users have access only to the basic CTI interface, including calls, sending SMS/ fax, changing personal user status, without full access to Collaboration (no access to Colleagues, Function keys, Map view, Messaging menu) |
Attendant Console | Allow/ forbid access to Attendant Console in Collaboration. More information:/wiki/spaces/DOC/pages/30285992 | |
History | Allow/ forbid access to Calls/ faxes History (not supported on W-AIR Handsets). More information: /wiki/spaces/DOC/pages/30285992 | |
CDR-View | Allow/ forbid access to CDR-View in Collaboration. Detailed information: CDR-View Guide | |
Speed dial | Allow/ forbid call phonebook short numbers using Speed dial Feature Code. More information: Speed dial Feature Code | |
Shared Recording | Allow/ forbid using Shared record Feature Code. More information: Shared record Feature Code | |
Personal Recording | Allow/ forbid access to personal recording in Collaboration and using Personal Recording Feature Code and Incall code *1 as well as Attendant Console. More information: Feature Codes Guide and /wiki/spaces/DOC/pages/30285992 | |
SMS | Allow/ forbid sending SMS via Collaboration. More information: /wiki/spaces/DOC/pages/30285992 | |
Fax | Allow/ forbid sending faxes via Collaboration. More information: /wiki/spaces/DOC/pages/30285992 | |
Paging | Allow/ forbid using Paging Feature Code to send a broadcast to a group of users. More information: Paging | |
Pre answer services | Allow/ forbid access to pre answer services (the voice prompt doesn't announce "press * for options"), including Voicemail, Intrusion, Intercom and Call completion, but the voice prompt announces user status: on the phone, busy, unavailable, no answer | |
Pre answer services & messages | Allow/ forbid access to pre answer services when user status is not announced at all. More information: Pre answer services | |
Phone settings menu | Allow/ forbid access to WP4X0, WelcomeConsole phone settings. More information: Phone settings | |
Advanced phone settings menu (WMS 4.0X) | Allow/ forbid access only to advanced phone settings "Network" and "Autoprovision" on WP4X0, WelcomeConsole. More information: Phone settings | |
Web phone | Allow/ forbid availability of web phone in Collaboration (if forbidden, web phone is not available in the list of devices in Collaboration and user cannot use Collaboration to place / receive calls via Web phone) | |
Voicemail | Allow/ forbid access to Voicemail and using Voicemail Feature Code. More information: /wiki/spaces/DOC/pages/30285992 | |
Voicemail without pin code (WMS 4.0X) | Allow/ forbid PIN protection for Voicemail via XML (via the phone menu), Voicemail Feature Code, Voicemail access Dialplan application ("skip pin check (s)" option should not be activated). Details: Voicemail Note: By default, the ACL is enabled for the USA and Canada. To disable this behavior, change it to “Can use voicemail without pin code” | |
Contact center | Allow/ forbid using Contact center feature in Collaboration -> Settings -> Contact center. More information: /wiki/spaces/DOC/pages/30285992 | |
Trunk to trunk transfer (WMS 4.0X) | Allow/ forbid making transfers of calls received/ placed via trunk, including blind and attended transfers, and also calls from Kite | |
Trunk to trunk forward (WMS 4.0X) | Allow/ forbid forwarding (Call Forward Busy/ No Answer/ All) of external calls to external numbers. More information: Call features | |
All | ||
Can call/ Cannot call | Internal | The description of call classes can be found in Call classes explanation Chapter |
Local | ||
National | ||
Mobile | ||
Emergency | ||
Free | ||
Premium1 | ||
Premium2 | ||
Premium3 | ||
Premium4 | ||
North America | ||
Africa | ||
Europe1 | ||
Europe2 | ||
South America | ||
Oceania | ||
Russia | ||
Asia1 | ||
Asia2 | ||
Numbers in allowed phonebooks | ||
International (WMS 4.0X) | ||
All |
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