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Other documents related to WMP (Wildix Management Portal):

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Example: you need 10 users with basic phone services (fax machines, unattended phones, doorphones), 30 users with access to Collaboration and only 5 users with access to CDR-View. You activate 10 PBX-BASIC users, 30 UC-ESSENTIAL users and 5 UC-PREMIUM users. At any moment, you can add more users of any type.

Details on each user profile: https://www.wildix.com/licensing/.

Per User licensing is available for any PBX type:

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• Connect to PBX via HTTPS to access WMS using credentials admin : wildix

• Change admin user password:

• Select admin user and click Set passwords

• Generate or create a new WEB password, click Ok

• Upgrade WMS to the latest stable release

• go to WMS -> Tools and utilities -> Upgrade

• In case there is a new version available, click Perform Upgrade 

• Copy PBX key from WMP:

  Note
  Only for Virtual and Hardware PBXs. Cloud PBXs are activated automatically (wait for approximately 3 minutes after completing Step 1).

  
  

• go to Customers tab, select your company, then select the PBX that you have created (Step 1), optional: click Options button (Three dots) and select Edit

• click the Copy icon (Copy PBX key to clipboard):

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General recommendations regarding assigning license types to different types of users:

For Collaboration:

• UC-Basic:
  • unattended phones
  • fax machines
  • door phones
  • hotel rooms
  • users who need only telephony features without chat and presence
  • call group manager dummy user (more information: How to set up the Call Group notifications manager feature)
• UC-Essential:
  • users who need access to Collaboration
  • users who need access to Wildix mobile apps
  • users who need presence and chat features on supported Wildix devices
• UC-Business:
  • users who need to be able to create Wizyconf conference rooms in Collaboration (everyone can participate in video conferences, but only users with at least a Business license can create new rooms) 
  • users who need to be contacted via Kite
  • users who use WebAPI and TAPI integrations
  • users who need to be monitored via x-caracal (provided, x-caracal service is activated on the PBX)
  • users who need access to the Wizywebinar platform (additionally, Wizywebinar license must be assigned to this user in WMP for this PBX under Contacts tab)
• UC-Premium:
  • one license per system is enough for WBI services (2 hours of service per one license) 
    • for Voicemail Transcription to email, one license is necessary for each user who needs access to the service 
  • one license per system is enough for Fias and ESPA monitor integrations
  • one license is necessary for each user who needs access to CDR-View
  • one license is necessary for each user who needs access to x-caracal (provided, x-caracal service is activated on the PBX)one license is necessary for each user who needs to manage Call groups (dynamically add or delete members) via WebAPI Wallboardis necessary for each user who needs access to x-caracal (provided, x-caracal service is activated on the PBX)
  • one license is necessary for each user who needs to manage Call groups (dynamically add or delete members) via WebAPI Wallboard

For x-bees:

• x-bees Device:
  • unattended phones
  • W-AIR handset users 
  • users who need only telephony features without chat and presence
• x-bees Basic:
  • users who need access to x-bees
  • users who need access to x-bees mobile apps
  • users who need presence and chat features on supported Wildix devices
  • staff that doesn't deal with customers
• x-bees Standard:
  • users who need to be contacted via personal contact-me links (chat and scheduler)
  • users who interact with customers 
  • users who need to use CRM integrations (Salesforce, HubSpot etc)
• x-bees SuperBee:
  • users who need to access Live dashboard and Analytics
  • users who need to set up website widgets

See detailed licenses description in the document x-bees Admin Guide

For x-hoppers:

• x-hoppers Device:
  • SIP devices only
• x-hoppers-BackOffice:
  • staff that doesn't deal with customers
  • users who need access to internal chat and conferencing features

• x-hoppers-HelperHopper:
  

  Note
  Note: To users with x-hoppers-HelperHopper license, assign x-hoppers-SalesFloorHopper license in WMS.

  • users that interact with customers 
  • users who need to use integrations
  • users who need to use personal contact-me link, meeting scheduler, and website widget
• x-hoppers-SalesFloorHopper:
  • users that interact with customers
  • users who need to use integrations
  • users who need to use personal contact-me link, meeting scheduler, and website widget
  • agents who use DECT headset

• x-hoppers-SalesFloorHopper + AI:
  

  Note
  Note: To users with x-hoppers-SalesFloorHopper + AI license, assign x-hoppers-SalesFloorHopper license in WMS.

  • users who need access to AI prompts feature
  • agents who use DECT headset
• x-hoppers-SuperHopper + AI:
  • users who need access to AI prompts 
  • users who need access to Wallboard and Analytics
  • users who don't need DECT headset and internal broadcast channel

See detailed licenses description in the document x-hoppers Admin Guide

Other:

• Wizyconf Room (one license for each Wizyconf Hardware conference station):

  • a Wizyconf hardware station must be assigned to a dummy (virtual) user of the system and this user must be assigned a Wizyconf Room license to be able to participate in video conferences
    

• Wizywebinar:
  • one license for each user who needs to have access to Wizywebinar platform and set up webinars. 
  • NOTE: this license is assigned to the user in WMP, in PBX under the Contacts tab. In WMS it is necessary to make sure that the user's email is the same one indicated in WMP Contacts and the user has at least a Business license: Wizywebinar User Guide
• Service: (free of charge, doesn't support SIP registration, any login permissions (Collaboration/ WMS)
  • park orbits 
  • virtual users created for call forwarding purposes (without login to Collaboration/ any device) in Dialplan
  • virtual users used for Identities feature (without login to Collaboration/ any device) to replace a real user's number
• x-caracal:
  • x-caracal is Wildix's light and agile ACD stats solution, fully integrated into the communication system: x-caracal documentation
  • one license per system (the license is not assigned to any particular user)
  • only users with at least a Business license can be monitored with x-caracal
  • only users with Premium license can access x-caracal
• MS-PhoneSystem:
  • this is an option within teams4Wildix (integration of Microsoft Teams with Wildix PBX) that enables users to place and receive calls not only from the Collaboration tab inside Teams, but also from Teams dialpad (Calls tab)
  • one license per system (the license is not assigned to any particular user)
  • NOTE: this option requires additional Microsoft 365 licenses, please refer to teams4Wildix Documentation for more details

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Restrictions and privileges of each license type (Basic, Essential, Business, Premium, etc.) are applied only after you assign the correct license type to each user. 

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You will be prompted to enter the password of your new cloud PBX. During the script execution you will be prompted to confirm, which data you would like to be moved. As soon as the script finishes its execution, the data will be moved and you will be able to access the Cloud PBX using the password of your old PBX. 

Enable SSH port on Cloud PBXs (optional) 

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Sshport Sshport

Direct access to SSH port on Cloud PBXs is blocked for security reasons. Now it’s up to you to temporarily enable/ disable SSH port 2222 via WMP:

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