Page Comparison

Introduction

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User interface for access to UC&C, completely web-based and accessible via the browser; requires at least Essential license. Additionally, you can download mobile apps for iOS/ Android from App store / Google play market.

WMP

Accessible at https://my.wildix.com/. Wildix PBXs should connect to the WMP server for:

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• Tech Wizards FB group (please add yourself to the group): https://www.facebook.com/groups/wildixtechwizards/

• Official website: www.wildix.com

• WMP (activation, licenses, orders, tickets): https://my.wildix.com/

• Tech news: https://www.wildix.com/new-releases-and-updates/

• eLearning platform: https://training.wildix.com/

• Blog: https://blog.wildix.com/

• DOCUMENTATION: https://wildix.atlassian.net/wiki/spaces/DOC

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Proceed as follows:

1. Connect to WMP using your credentials

2. Go to Customers tab; to create a new PBX, you first need to add a customer (if it does not exist yet); click Add:

   
   

   
   

3. Create a new customer (company): fill in the fields and click Save:

   
   

4. You need to create at least one contact: fill in the fields and click Add:

   
   

   
   

5. Now you can proceed with adding a new PBX: go to PBXs tab: 

   
   

6. You are now under PBXs tab, click + to add a new PBX:

   
   

7. Fill in the fields:

• Model: select WPBX-CLOUD for Cloud / WPBX-VM/HW for Virtual or Hardware

• Region (only for Cloud PBX): select the datacenter region

• Name: PBX domain name by which your PBX is accessible via the browser; in the example provided below, the PBX can be accessed by URL https://elenatest2.wildixin.com

• Expire: select the recurring billing period: monthly / yearly / 5 years / lifetime (lifetime is not available for Cloud PBX)

• PBX-BASIC / UC-Essential / UC-Business / UC-Premium / UC-Wizyconf Room / UC-Wizywebinar / PBX-Service: add the number of users of each profile (more about each profile: https://www.wildix.com/licensing/)

• Storage size and enable Static IP (only for Cloud PBX): increase Cloud instance storage size. For more details, refer to the chapter: Increase storage on Cloud PBX

  Note
  Note: Starting from July 1 2021 onward, all PBXs will get a dynamic IP address by default. If you need to reserve static IP for your Cloud PBX, there are several options: Switch to CLASSOUND to provide a more modern service Ask your provider to switch from the IP-based authentication to the password/login one Buy the storage (If you have previously purchased an extra storage, the IP is reserved)

  
  

• x-caracal: tick the option to activate x-caracal ACD stats service on this PBX. Important: make sure you add at least 10 Business/ Premium + 1 Premium licenses on this PBX to be able to activate x-caracal. More information on how to activate x-caracal on the WMS side: x-caracal documentation. Important: x-caracal is supported only on Cloud or Virtual PBXs, Hardware PBXs are not supported. Make sure you have the min. required WMS version

• MS-PhoneSystem: this is an extension of the teams4Wildix (integration of Microsoft Teams with Wildix PBX). It requires the CLASSOUND service to be activated on the PBX. Important: Make sure you have the min. required WMS version

  

8. Click Add; your PBX has been created:
   

   
   

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• Copy PBX key from WMP:

• Go to the tab PBX per user, select your company, then select the PBX that you have created on step 1

• Click Copy PBX key to clipboard
  
  
  

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Calls history can be accessed from Collaboration, WP, iOS / Android apps (W-AIR shows only local call history).

SIP-RTP

Go to WMS Settings -> PBX -> SIP-RTP

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• Multisite environment: you need to enable flawless communication between different offices of the company

• Failover / redundancy or load sharing: one PBX is the primary, another PBX is the secondary (backup PBX), which works in idle mode and receives all the updates from the primary PBX; in case of the primary PBX failure, the secondary PBX takes on, ensuring the continuity of the service. In this case all the devices have a double SIP registration (both to the Primary and the Secondary PBX). Read the guide: Failover Guide.

Wildix system supports Hybrid scenarios, where Hardware, Cloud and Virtual PBXs can be connected in the same WMS Network.

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• Presence status of users and internal communication free of charge (pay only for Internet connection)

• Users database resides on a distributed LDAP server; each user added to the system is immediately visible and can be contacted by other users of the system

• Roaming profile: users can move between the sites of the company while keeping the same number and user preferences

• One PBX in the network is assigned as the Server: any change that take place on a Client PBX first is passed to the Server and then from the Server to other Clients

• Auto sync of users, call groups and ACL configuration between the PBXs in the WMS Network allows for significant time savings on configuration and maintenance

• Direct peer-to-peer communication between PBXs, in case direct connection between two Clients is impossible, they can use Server as a proxy

• WMS Survivability: continuity of internal and external calls in case one PBX in the network (including the Server) becomes unavailable

• WMS Auto-recovery: in case of Server failure, another PBX in the WMS Network dynamically takes up all the functions of the Server

• Local survivability: a Client disconnected from the network continues to operate, but without the possibility to receive the users database updates

• Each PBX has its own local lines, users, IVRs and Dialplan procedures, however it’s possible to set up the Dialplan to route calls via a different PBX in the WMS Network, thus using its local lines (even in a different country

• Up to 1000 nodes in WMS 5 (256 in WMS 4)
• Up to 5000 users on one PBX in WMS 5 (1000 in WMS 4)
• Up to 500 concurrent calls
• Up to 100k users in WMS network

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Adding / importing users and phonebooks

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• User: select type User

• Full Name: enter the user’s full name

  NoteNote: on WMS 4.0X it is allowed to create multiple users with the same

  name

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• Login: this field is used for login with Active Directory credentials (read more: Import of Contacts and Users Guide/ Active Directory)  

• Extension: the extension number (normally in format 1XX, 2XX)

• Fax and Office: DID number for faxes and calls

• Email: personal email address for notifications (Voicemail, call recordings) 

  Note
  Important: user's email should be unique. The same email cannot be used twice.

  
  

• Mobility: personal mobile number for mobility extension management (mobility feature allows making and receiving calls to mobile number via the company PBX)

• Dialplan: dialplan procedure for outgoing calls, by default “users”

• Fax dialplan: dialplan procedure for sending faxes from Wildix Collaboration, by default “users”

• Language: language of the interface and system sounds

• Group: ACL group, by default “default” 

• Department: in Collaboration web interface, users are by default grouped by their Group (ACL group) in roster; however if Department field is specified, users are grouped by Department field

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• Shared voicemail: enable this option to subscribe to the Voicemail of another user; enter the extension number to subscribe to; user receives notification to Collaboration / WP about new Voicemails arrived to the mailbox he/she is subscribed for and can listen to it

• Hotline: if enabled, the number entered into the field is automatically dialed once the user lifts the handset (supported on WP4X0 2015, FXS gateways 2014-2015); indicate the timeout in seconds in the field

• Call waiting tone: if enabled, phone user receives audio notification in case of second incoming call

• Ring only active device: read more in Collaboration User Guide -> Settings -> Personal: Collaboration 5.0X.

• Notify unread messages via email: if enabled, user gets notifications about unread messages via email (disabled by default)

• Two-factor authentication: read more in Collaboration User Guide -> Settings -> Personal: Collaboration 5.0X.

• Phonebooks: select the Phonebooks which can be accessed by user from Collaboration and WP; move the phonebooks from Available to Selected section

• Date format / Time format: date and time format to be displayed in Collaboration (Messaging, History pages, CDR-View etc) and on Wildix devices except W-AIR Headsets (must be set up on device)

  Note
  Note: Wildix devices support 2 date formats: "www dd mmm" and "www dd mmm". Depending on the selected format in Collaboration (European: "dd/mm/yyyy", "dd mmm yyyy", "dd-mm-yyyy", "dd.mm.yyyy" or US: “mmm dd yyyy”/  “mm/dd/yyyy”/ “mm-dd-yyyy”), the date can be displayed as, for example, "Tue 6 Nov" or "Tue Nov 6".

  
  

• Popup URL: allows specifying the URL to open upon receiving / placing a call; read more in Collaboration User Guide -> Settings -> Personal: Collaboration 5.0X.

• Function keys: set up the BLF keys for WP; read more in Collaboration User Guide -> Settings -> Function keys: Collaboration 5.0X.

• Predefined statuses: temporary user statuses (Do not disturb / Away) defined here can be later on set by user from Collaboration, read more in Collaboration User Guide -> Settings -> Chat / Presence: Collaboration 5.0X.

• Limit call groups (WMS 4.0X)groups: if enabled, call groups to which users can dynamically log into are limited (Contact center feature in Collaboration/ on desk phones and via Feature code), read more in Dynamically added call group members

• Contact Center: if enabled, users are dynamically logged into Call groups; read more in Collaboration User Guide -> Settings -> Personal: Collaboration 5.0X.

• Company / Fax machine id / Fax header / Company logo: Fax cover settings; read more in Collaboration User Guide -> Settings -> Fax Server: Collaboration 5.0X.

• Сall groups / Pickup groups (WMS 4.0X): define call and pickup groups to allow users to pick up call group calls: Call and Pickup Groups
• Identities (WMS 4.0X): specify identities of numbers for outgoing calls: Identities Feature

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Assign WP4X0 to users

After you have provisioned WP phones, proceed with assigning phones to users.

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• Go back to WMS -> Devices

• Select the same base station and click Configure / Sync device

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For more information on CDR-View, refer to https://www.wildix.com/monitoring/.

CDR-View User Guide: CDR-View User Guide.

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• Connect antennas to the rear panel of the gateway

• Insert the SIM card to the slot

  Note
  Note: Make sure the PIN code of the SIM card is disabled.

  
  

• Connect the WAN interface of the gateway to the Wildix Switch

• Provision the gateway as described in chapter Provisioning of devices

• Once you have provisioned the gateway, a new trunk automatically appears in the corresponding section in WMS > Trunks -> GSM/UMTS section

• The status is green, which means the media gateway is registered 

  Note
  Important: Status of signal quality is currently not supported!

  
  

• Double click on the trunk to edit the trunk parameters:

• Default Tone: select the country where the trunk is used

• Country Code: select the country where the trunk is used for correct number normalization; select Custom country to manually enter the country code

• Dialplan (main by default): Dialplan procedure used for calls via this trunk

• Number of SIM: called number, which should be present in the Dialplan procedure, used for calls via this trunk; more information on Wildix Dialplan to follow, in chapter Wildix Dialplan

• Enable SMS receiving: enable incoming SMS messages to the SIM card; specify the e-mail address in the field below

• SMS2EMAIL service e-mail: e-mail address used for new messages notifications

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WMS supports all the common audio formats: mp3, wav, alaw. 

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An example of Kite implementation can be found here: www.wildix.com/contacts.

One of the advantages of Kite is that it’s fully integrated into the Wildix telephony system:

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• To analyze call logs: select the entry 1 (Connect to PBX engine)

• To analyze the syslog: select the entry 5 (Open Syslog)

• To start recovery procedure: select the entry 9 (Recover System)

  Warning
  Important: possibility to run Recovery procedure on Virtual / Cloud systems has been blocked!

  
  

• For other advanced operations: select the entry 11 (Shell)

Example:

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Dialplan debug

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