WMS 6.04 News

WMS Updates

Configure Web CRM for All Users

With this release, we introduce a new feature that simplifies the process of configuring Web CRM settings. In the past, users were required to individually paste the link into their Collaboration settings. Now, admin has the capability to set Web CRM globally for all users directly in WMS, making the process more efficient and ensuring that all users have access to the same system.

Open

Documentation: WMS Start Guide.

Assign and Display x-bees and x-hoppers Licenses

We're thrilled to introduce a new feature in WMS that provides transparency and control over x-bees and x-hoppers licenses. Now, you can easily assign and view these licenses when creating users, making license management more effective.

Open

Documentation: PBX Licensing and Activation Admin Guide.

Activate Security with Location-Based Multi-Factor Authentication

In the previous release, we’ve added the possibility to enable location-based MFA feature via custom config parameter. With this version, the activation process becomes more convenient as you can now enable it globally for all users in WMS settings, adding an extra layer of protection to your user accounts.

We've also made your user account setup more flexible. You're no longer required to enter an email address for user accounts, which is especially useful for scenarios where accounts are created for specific purposes like Park Orbit, Fax, or Room management.

Documentation: WMS Settings Menu Admin Guide.

Change Order of Call Group Members

With this release, we introduce a user-friendly feature that allows you to change the order of your call group members effortlessly. Simply use the drag and drop function to customize the sequence according to your preferences.

Documentation: Call distribution in Call groups Admin Guide.

Discover Improved Dial By Name Functionality

With this release, we add improvements to the Dial by Name feature, providing a more customizable and user-friendly experience:

1. Customized Caller Guidance: You can now create a personalized announcement using the global Dialplan variable, DIALBYNAME_PROMPT, to guide callers effectively

2. Enhanced Caller Experience: When more than five matches are found, an announcement is played to help callers review the list of matches, ensuring a smoother user experience

3. Easy Exit Option: Callers can now exit the Dial by Name service conveniently by pressing the asterisk (*) key

Documentation: Dialplan applications Admin Guide.

Use Company Cloud Storage for Backups and Recordings

In this release, we are introducing the option to use company cloud storage for backups and recordings. These changes are part of our commitment to reducing the load on our PBX storage and improving data reliability.

Documentation: Custom config parameters List.

In the upcoming releases, we are keeping to implement a strategic shift in our data storage approach. Here's why and what we're doing:

Download Files via DifferentAuth Types

With this improvement, you can download files, including call recordings, voicemails, and faxes through different types of authorization and allow external integrations via CORS domain whitelisting. This improvement provides you with flexible file access options and enhanced security measures.

Documentation: How to download files via different authorization types.

Collaboration Updates

Display Colleagues in Multiple Departments

This new feature allows colleagues to belong to multiple departments in Collaboration. It provides greater flexibility and adaptability for your organization's collaborative efforts. Your colleagues can now be a part of multiple teams which helps everyone work together across different groups.

Documentation: WMS Start Guide.

Activate Noise Suppression

This feature is designed to enhance your communication experience. With noise suppression, you can now eliminate background noise during your calls, providing a clearer and more focused communication environment.

Documentation: Collaboration User Guide.

x-caracal

With the new feature, non-admin users can manage scheduled reports for the queues they have access to. It provides more autonomy to your team members to take charge of scheduled reports, aligning with their responsibilities. Admins still keep control over user access to queues, ensuring that data remains secure and relevant.

Documentation: x-caracal Guide.

Wizyconf

This update brings some valuable improvements to Wizyconf videoconferencing platform:

• Camera and Mic Preferences: Your chosen camera and microphone settings are now applied consistently in all meetings, reducing the need for repeated configuration

• Noise Suppression Customization: Customize noise suppression preferences for different audio devices, ensuring settings are tailored to specific equipment

• Improved Remote Control: Access remote control option via the "More actions" menu, making it easier to request control from participants with a user-friendly dialog

Documentation: Wizyconf Videoconference User Guide.

Cloud Analytics (CDR-View 2.0)

In the previous release, we’ve introduced CDR-View 2.0 in Collaboration. This update focuses on MOS call quality reports for x-bees, providing a call distribution map, making call recordings easily accessible and offering an improved data format. These new features are designed to provide more insights on call quality, streamline data analysis and offer greater control over your communications.

Documentation: Cloud Analytics (CDR-View 2.0) in Collaboration.

Rotation policy for Cloud Analytics

By default, 3 months of data storage is included. To store data in Cloud Analytics for a longer period of time, you need to order Storage licenses.

*Call recordings still have to fit the storage, rotation of recordings is managed in WMS -> PBX -> Call and chat history

CLASSOUND

With the extended version of CLASSOUND CNAM, exclusively designed for the US Partners, you can now personalize the caller name displayed to your customers, creating a seamless and branded communication experience. This not only improves brand recognition but also establishes trust right from the moment your customers answer the call.

But that's not all! We've also added the possibility to initiate CLASSOUND 2-way SMS on mobile apps, further enhancing your communication capabilities.

Documentation: How to configure and use CLASSOUND.

Integrations

This powerful new feature enhances your system's capabilities by allowing integrations with third-party web applications and services. With Webhook integrations, you can effortlessly send call-related events to your configured platforms. It's an efficient tool that unlocks a world of possibilities for improving your call-related processes.

Documentation: How to set up Webhook integrations.

APIs

We continue developing and improving APIs. With the current release, we present the following improvements:

• Extended /v1/iOS/Config/ Endpoint with 'Country' parameter

• Improved PredictiveDialer demo for handling multiple campaigns

Documentation: Wildix API Documentation.