This User Guide explains how to use Vision and Wildix Phone App. Other useful links:
HW Version: 49.145.5.80 Android app Version: 3.07.51 Created: September 2022 Updated: November 2022 Permalink: https://wildix.atlassian.net/wiki/x/Qw-OAQ |
Vision pre 2022 Documentation: https://drive.google.com/drive/u/0/folders/17IOsP7ghS6GY0US8hOs9oTb2qstlqrvN |
Notes:
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Additionally you can purchase handsets, headsets, power adapter in WMP cart.
LED Indicator: New Voicemail / Incoming call / Missed call (blinking blue)
Rear Panel:
Home screen:1 – Contacts (personal phonebook)
2 – Wildix Phone app
3 – Chrome browser
4 – Phone settings
5 – Navigation bar
6 – Notification drawer and status bar
To open Application folder, swipe up from the bottom of the screen:
Ethernet
In case the phone has not received an IP address automatically, you can set up the Static IP:
Wi-Fi
Note: After the phone has booted, the Phone app opens automatically. |
Use your Collaboration credentials to access the App:
Domain: PBX IP address or domain name
Note: You can enter the PBX name, wildixin.com domain is added automatically; if you leave this field blank, auto.wildixin.com is automatically added. |
Or
You can either use Google/ Office 365 credentials for single sign-on.
Go to App Settings -> Advanced -> Check for Updates. In case there is a new version available, follow the instructions on the screen to update.
1 – Status
2 – Voicemail
3 – History
4 – Dialpad
5 – BLF Keys
6 – Chat
7 – Web application Integration (this menu becomes visible only if you have configured it in App Settings -> Advanced -> Integration URL). More details in Web application Integration
8 – Settings
Note: You can swipe between the Phone app menu tabs by swiping with the finger on the phone screen to the right / to the left. |
Tap user status to:
This menu allows you to:
You can also tap on a voicemail message to display the drop-down list: call a user who left a message, mark as read or delete it.
This menu allows you to:
You can also tap and hold an entry to display the drop-down list: call the user, archive or delete the call. |
This menu allows you to search for contacts in PBX phonebooks, place and manage calls.
Live search is performed in all the shared phonebooks; first colleagues that match the searched criteria are displayed, then phonebook contacts.
Start entering a number or a name into the Search field:
Enter the number and tap the green button
Note: The number you entered is automatically dialed after the timeout of 5 seconds, if the handset is in off-hook position. |
1 – Hang up
2 – Hold / Resume
3 – Mute / Unmute
4 – Video
5 – Transfer
6 – Conference (in case there are more than one active calls)
7 – New call
Note: You can also use keypad buttons to mute/ unmute, hang up and transfer. Refer to Phone overview. |
1 – Tap for Attended transfer (call recipient is notified): new call starts, tap Transfer button again from Call window to complete the transfer
2 – Tap for Blind transfer (call recipient is not notified)
3 – Tap to cancel transfer
Transfer a call to a colleague / a call group configured as BLF key
Monitoring and management of colleagues and features.
Note: Max 120 elements can be added for monitoring (features and colleagues). Swipe on the screen to the left/to the right to move between the pages of Function keys. You can customize the size of the BLF keys in this menu in Phone App -> Settings > Advanced Settings “X keys per page”. (More info: Advanced Settings). |
BLF keys must be configured in Collaboration -> Settings -> Fn keys / or in WMS (more info: Collaboration User Guide).
Example of BLF keys configuration in Collaboration:
Supported BLF Keys
Call number configured as speed dial
Note: you can use any shortcut based on Feature codes with Speed Dial function key, example: enter the value “cgmanager*2*[call_group_ID]” into the field for dynamic call group login / logout. |
This menu allows you to:
You can disable / enable visual new chat messages notifications in Phone App Settings -> Advanced.
1 – Search field
2 – Tap to write a message, send a file, a photo (up to 100Mb) / Post-It
3 – Call
Note: You can also start a chat form live search results and History. |
Important Post-It
Important Post-it note sent via Collaboration is displayed as a modal window above all the menus and blocks access to the app:
It is only possible to answer/ hang up a call:
It is impossible to start Wizyconf videoconference from Vision, you can only participate (you must be invited).
In order not to be distracted by calls received via Phone app, go to Phone App Settings -> Advanced -> Allow usage of other VoIP Apps = ON (in this case Phone app does not open automatically during an incoming call).
Web application integration can be configured in App Settings -> Advanced -> Integration URL. It allows opening a web application inside Wildix Phone App.
You can also select the web application to be opened automatically in App Settings -> Advanced -> Default tab and specify timeout after which an application is automatically opened (the default timeout is 120 sec).
Personal and Call features for each Call class is synced with the PBX.
Ringtone: Ringtone playback and selection. A ringtone chosen in this menu is applied to all call classes. In case you want to choose separate ringtones for each call class, you can do it in Call classes settings (consult Call features for each call class, External / Blacklist / Whitelist section)
Note: You can also upload audio files to this menu and use them as ringtones. Check Upload the ringtone for details. Supported audio formats: mp3 and wav. |
To upload your own audio file to Phone App:
Internal
Make sure Mobile number is entered in Settings -> Account -> Personal -> Mobile.
External / Blacklist / Whitelist
Same Features as for Internal class, in addition, this menu allows you to select the Ringtone for each Call Class.
Tap the Switch to activate the class, then you can change other settings.
Advanced:
Check for Updates: tap to search for new versions; in case the new version is available, follow the instructions on the screen to upgrade
In cases when the phone cannot get firmware from firmwares.wildix.com server (for example, connection to the server is blocked from the phone; PBX doesn't have access to the server), you can deploy a local upgrade server and indicate it in WMS Settings-> Tools and utilities -> Upgrade -> Custom firmware server. Please contact Wildix Support for details. |
Initiate video calls (On / Off): when On, video is automatically started upon starting an audio call
Automatic upgrades (On / Off); when Off, an additional option Notify of new versions – On/Off is displayed.
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Allow usage of other VoIP Apps (On / Off): when On, Phone app does not open automatically during an incoming call
Note: We recommend to enable this option for Wizyconf Videoconference. |
Check the information about Phone application and current version.
Network & internet
Ethernet: On / Of Use DHCP or tick off “Use static IP” and enter the parameters manually
Wi-Fi: On / Off. Scan for networks, view the list of available networks, add a new one
Data usage. Check how much data your phone uploads or downloads using data
Portable hotspot: On / Off. Use your phone's mobile data to connect another phone, tablet, or computer to the internet
Airplane mode: On / Off. When you enable airplane mode, you disable your phone's ability to connect to cellular or WiFi networks or to Bluetooth
Advanced:
VPN. Connect your phone to a private network
Private DNS. Select Private DNS Mode
Proxy VLAN. Select PC/ LAN Port Settings
Connected devices:
Apps and notifications:
Display:
Sound
Screenshot
Storage:
Security:
Accounts:
Accessibility:
System:
About device:
Aurora Store is an alternate to Google's Play Store, allowing users to search, download and update Android apps.
It is pre-installed on Vision, but requires authorization. To authorize:
Supported Headsets
Wildix Headsets compatible with Vision: monaural (WHS-MONO), binaural (WHS-DUO) and bluetooth (WHS-BT).
For connection of WHS-BT headset, read the guide: WHS, Mono|DuoLED, WelcomeConsole-EXT, WPEHS - Quick Start Guide.
Third-party headsets integrated with Wildix: Wildix Compatible Headsets – Jabra, Plantronics, Sennheiser, JPL.
Info on intercoms which are fully integrated with Wildix system: https://www.wildix.com/integrations/
User Guides on Integration with some Intercoms are available on Doorphone integrations.
Configuration of intercoms for sending video stream before answer and adding an unlock button: Intercoms integration with Wildix - Video before answer and Unlock button.
To be able to access your Wildix PBX corporate phonebooks from Vision, you need to set up CardDAV sync: CardDAV Sync of Contacts.
Customize personal phonebooks
Call a personal phonebook contact
The call starts right away from Wildix Phone application.
NOTE: THIS OPERATION MUST BE MADE BY THE SYSTEM ADMINISTRATOR. |
How to perform a factory reset:
Select Wipe data/ factory reset using Volume Up/ Down buttons and press Voicemail button to confirm
To proceed with the factory reset, select Yes option and press Voicemail button to confirm
Select Reboot system now and press Voicemail button to start the reset