Wildix Collaboration Mobile application provides access to Wildix Unified Communications from an Android mobile device.
Android Collaboration Version: 3.3.20
To check the current version, go to Android changelog: https://www.wildix.com/changelog-of-wildix-collaboration-mobile-for-android/
WMS Version: 3.87
Updated: April 2018
Permalink: https://confluence.wildix.com/x/LYDt
- Appendix 1: Sync of enterprise phonebooks with WildixDAV
- Appendix 2: Monitoring of colleagues and features with Function keys
- Appendix 2: Monitoring of colleagues and features with Function keys
Before using the app
Requirements
To use this application, you must be a user of a Wildix system and have fast internet connection that doesn’t block VoIP traffic.
Ports to open: https://manuals.wildix.com/ports-used-by-wildix-services/
Use of App outside the office network: the first time you make a login from the local network, the PBX sends the settings of the public network to the application (the same for connection from the public IP). The app tries to connect using the first IP and if it fails, it moves to the second one, thus ensuring the connection both when you are in or outside the office network.
Requirements:
- WMS version 3.8x
- Android OS: 4.0 or higher
Push notifications
Thanks to push notifications, the app no longer needs to run all the time. Starting from WMS version 3.86, it automatically disconnects from SIP / Presence server in background which helps to improve battery usage. If you receive a call / a chat, the app sends you a notification, even in case it was closed.
To deactivate access to Presence and SIP server and stop receiving notifications, you can set your user status to Offline or log out from the app. Read the chapters Status and Log out for more info.
Read about push notification: https://blog.wildix.com/en/what-is-push-notification-for-mobile-apps/
Login
Use your Collaboration credentials to acess the mobile application:
- Domain: enter PBX IP or domain name
User name: Extension / User name / Email address
Password: WEB password of user for access to Collaboration
Or
Two-factor authentication (2FA)
Starting from WMS Version 3.85 and Android app version 3.3.20 it it possible to use 2FA authentification for login. The option can be enabled in Collaboration -> Settings -> Personal.
Detailed information can be found in Collaboration User Guide.
Menu description
1 - Call history
2 - Contacts
3 - Dialpad / Function Keys
4 - Chat
5 - Settings
User status
Tap Dialpad
Tap status icon / user picture
Select user status: DND / Away / Offline / Online
Enter your status message and select until date and time (optional)
Note: for DND / Away it is possible to set up expiry time, after which your status passes to online.
Note: offline status is available only for mobile apps and it allows you to disconnect from Presence and VoIP servers; when in Offline status, you do not receive push notifications at all.
Call
Support of live search from PBX
Thanks to support of live search from PBX, there is no need to sync your enterprise (PBX) phonebooks anymore. You can now use real-time search in phonebooks to place calls.
Place a call from Dialpad
Tap Dialpad
Select the mode to place a call:
VoIP: place a call via the PBX (recommended in case you have fast and reliable Internet connection)
Callback: you receive a callback from the PBX via Mobile network (make sure your mobile number is indicated in Settings -> Personal)
Direct Call: place a call via Mobile network
Start entering user’s name or number / extenstion in the Search field to find a user / a contact
Tap on a user / a contact you wish to call. The call is placed automatically
Or
Enter the number using Dialpad
Tap the green Handset button
From Function keys
Tap Dialpad / Function keys to switch to Function keys menu
Tap on a function key you wish to call
Select Call from the drop-down list
From Enterprise Contacts
- Tap on contact you wish to call
Choose the number you wish to call
From History/ Voicemail
Go to History (All or Missed tab)/ Voicemail
Tap on a user/ a voicemail message
Select Call from the drop-down list:
From your device’s contacts
Tap a contact in your Android contacts
Tap a phone number that you wish to call
Select Wildix
Support of URI for call generation
Thanks to URI support it is possible to generate a call by clicking on a link containing a phone number. It allows you to start calls from a browser using Wildix application.
Supported links:
<a href="tel:[phone number]">
<a href=”sip:[phone_number]”>
<a href=”wildix:[phone_number]”>
<a href="callto:[phone number]">
where [phone_number] parameter can also start with “+”;
To generate a call from a browser:
Tap on a phone number you wish to call
Select Wildix from the drop-down list
Answer a call
Tap the green Handset button to answer
Tap the red Handset button to decline
Pick up a call of another user / a call group
You can also pick up a call of another user / a call group in case users can’t answer a call.
Go to Function keys menu
Tap on a user / a call group who are receiving an incoming call
Choose Pickup from the drop-down list
Call management
During a call you can navigate your device, open the App and tap Dialpad to come back to the active call.
1 - Video
2 - Hold
3 - Transfer
4 - New call
5 - Mute
6 - Speakerphone
7 - Conference (in case there is more than one active call)
8 - DTMF
9 - Hang up
Transfer
Blind transfer:
(transfer without notification)
Tap Transfer button during a call
Tap Contact to select a number from the phonebook or Number to manually enter the number
Select a contact and tap the number / enter the number and tap the green Handset button
Attended transfer:
(transfer with notification)
Tap New call button during a call
Make a new call (select a contact from Contacts or dial the number manually)
Wait till the other party answers (the previous call is now on hold)
Tap Transfer button and select the call on hold to complete the transfer
Video tutorial:
Switch between 2 active calls
To switch between 2 active calls, tap on a user's name.
The second call will be put on hold.
Chat
All the colleagues added to your roster appear in Chat menu.
Tap Chat
Use the search field to find a user
Tap a user and enter your message
Tap Paperclip icon to send the message
Send a File / an Image / a Post-It
Send a file / an image:
Start a chat with a user
Tap +
Select the source:
Photo & Video Library
Downloads
Send a Post-It
Start a chat with a user
Write your message
Tap +
Select the option Send as Post-It
View contact information
- Tap Details button (three dots) to view user's mobile number, email address (available only it was added via Collaboration or WMS)
- In case this information is specified, you can place a call, send SMS or write e-mail via external applications installed on your device
History
Tap History to access the log of calls and voicemails. Incoming, outgoing and missed calls (highlighted in red) are displayed in All tab. In order to view only missed calls, tap Missed tab.
To view voicemail messages, tab Voicemail tab.
Tap the double Arrowhead icon to view user contact details and a call log:
Archive / Delete calls
Tap on a user to display the drop-down list
Tap Archive if you want to archive a call
Tap Delete if you want to delete a call
Note: in case the call log is empty, make sure that:
backend for CDR is enabled in WMS Settings -> PBX -> CDR
ACL group of your user does not have restriction “Cannot use” > “History”
Voicemails
- Tap Voicemail tab
- To playback a voicemail message, tap Play button
- Tap on a voicemail message to display the drop-down list: Call a user who left a message, Mark as read or Delete it
Or
- Select one or multiple Voicemails
- Click Mark as read or Delete icon
Settings
Account: login window
Personal: contact details
E-mail
mobile number
Ringtone: Change the default Wildix ringtone to one of your device’s ringtones
- Advanced: access and change these settings only if needed. More information on Advanced Settings in Appendix 3: Advanced Settings
Features by call class (Internal, External, Blacklist, Whitelist):
Activate class: available for External / Blacklist / Whitelist (activates the class)
Call reject: if enabled, you do not receive incoming calls
Call Forward Busy: check the box and enter the number or VOICEMAIL, to enable call forwarding when busy on the phone
Call Forward No Answer: check the box and enter the number or VOICEMAIL, to enable call forwarding in case of no answer
Call Forward All: check the box and enter the number or VOICEMAIL, to enable the forwarding of all the incoming calls
Call waiting: enable to be able to receive more than one call at a time
Mobility with timeout: if enabled, you receive incoming calls to your mobile number after the specified timeout; mobile number must be configured in Collaboration Mobile app Settings -> Personal
Install WildixDAV (optional): Sync your enterprise phonebooks. Read Appendix 1: Sync of enterprise phonebooks with WildixDAV for more information
About: Info about App version and developer
Geolocation log (appears only after enabling the Debug feature)
Exit: quit the app
Log out
Tap Settings
Tap the Log out icon