Web 1.3.1.308051 / iOS 1.3.1.94129 / Android 1.3.1.94129 Date: 05 October 2022
New Features
[XBS-1542] - web+mobile: added email notification sent to a guest user when the guest is added to a conversation
- Note: In case the guest is added to an existing conversation, the creator of the conversation is displayed as the inviter in the email notification, even if the invitation was sent by another agent.
[XBS-1634] - web+mobile: added possibility to select a device for making outgoing calls How-to:
- Click on the Dialpad
- To the left of the green Call button, click “This device”
- Select the preferred option from the list (e.g. Android x-bees, iOS x-bees, etc.)
Notes:
- The settings are global, which means they are applied to all outbound calls, regardless from where they are initiated (e.g. from History, from conversation). When hovering a mouse over the call button, e.g. in History, a tooltip is displayed, informing from which device the call will be made.
- The device selection is available both on web and mobile.
- In case the chosen device becomes inactive (loses SIP connection), the device is automatically switched to the current one (the grey “This device” button is displayed in this case).
- Initiated call is displayed and managed as a remote call.
- There is “Callback on mobile” option available only if there is mobile number indicated in user settings.
- On mobile devices there is an option Mobile, which allows to make a call via GSM.
Limitations:
- If there are several devices of the same category (e.g. several iOS or Android devices), it is not possible to choose from which device of the chosen category the call will be made on.
[XBS-2083] - web: added a sound notification when a conference starts
Notes:
- Notification is played once, for 7 seconds, unless user opens Inbox. Notification is played even to users with DND/ Away presence status.
- Notification is not played if: a) user has an active call or conference; b) user is on the Inbox tab; c) x-bees tab is closed.
- If there are several simultaneous calls, the notification is played one time.
- Sound notifications on mobile and for Kite are currently not supported.
Improvements
[XBS-2109] - web: made some UI/ UX improvements of Meeting scheduler:
- added an error message in case time slots overlapped in Calendar Settings
- made Subject a mandatory field
- made the notification that meeting details were sent to the user’s email more visible
- added possibility to limit the dates when a meeting can be booked. For this, the following part should be added to the Schedule link:
--?start=02.10.2022&end=20.10.2022&subject=Summit%2023
--where “02.10.2022” is the start date, “20.10.2022” is the end date, and “Summit 2023” is the subject.
[XBS-2123] - web: removed user presence indicators in Kite group widgets
[WMS-15037] - int: made some UI/ UX improvements of Salesforce integration related to x-bees support, for example:
- updated alerts to include x-bees
- added “Open x-bees” button
- improved wording of some buttons and notifications
Web 1.2.0.302150 / iOS 1.2.0.92733 / Android 1.2.0.92733 Date: 26 September 2022
New Feature
[XBS-443] - mobile: improved search logic in x-bees app on mobile, so that it shows consistent results in different sections (for example, in Inbox and Dialpad) and displays similar results in case of search on web and mobile
Improvements
[XBS-2089] - web: added information about user timezone on the Schedule page of Kite Meeting Scheduler
[WMS-14410] - wms: updated design of x-bees invitation email
[WMS-14822] - wda: improved analytics logic so that calls that come through one PBX and get automatic answer by the system (e.g. IVR) on another PBX in WMS Network, with no agent’s reply, are not considered answered and the system message is not counted as talk time
Web 1.1.0.294005 / iOS 1.1.0.90695 / Android 1.1.0.90695 Date: 13 Sep 2022
Improvements
[XBS-2029] - web: enabled native Google Calendar email notifications (e.g. invitation email, updated invitation, canceled event) for meetings scheduled via Kite which allows to add events to Google Calendar
[WMS-14529] - wizy: added dial-in numbers to the calendar description of meetings scheduled via x-bees and Kite meeting scheduler
[WMS-14572] - mobile: added support of screen sharing (available both for users and guests) and some other features, available to x-bees users only:
- Recording of the conference
- Muting separate users or asking them to unmute
- Disabling camera of separate users
- Expelling users from the conference
[XBS-1795] - web+mobile: added email notifications about unread messages
Notes:
- The emails include the name of conversations (maximum 5 latest conversations) and the number of unread messages, as well “Open x-bees” button to proceed to the app.
- Maximum 3 email notifications are sent per day: 1st email is sent with 10 minutes delay; the 2nd and 3rd one - with intervals of 4 hours. During the interval, unread messages are accumulated and sent in one batch.
- User can unsubscribe from emails via the unsubscribe button. System emails, e.g. with one time password, are still sent, even after user unsubscribes.
- Email notifications are not sent if: a) user logged in to x-bees mobile app, as they get push notifications on mobile; b) conversation is muted; c) user unsubscribed from email notifications.
Web 1.0.19.278222 / iOS 1.0.19.86510 / Android 1.0.19.86510 Date: 18 Aug 2022
New Features
[XBS-99] - web+mobile: added possibility to upload avatars for conversations
How-to:
- Open Conversation Info panel
- Click on the conversation icon
- Click Upload image
- Select and upload the necessary picture. Note: Please use JPG, PNG, or GIF file not more than 10 MB
- Crop and scale the avatar and click Apply
Documentation: x-bees Web User Guide
[XBS-1107] - web: added possibility to see the list of conference participants by hovering the mouse over the Join button
Notes:
- The feature is available both for users and guests.
- The maximum number of participants displayed is 10.
- The list of participants isn’t updated while you are viewing it. To update the data, move the mouse outside the button and hover it again.
- Also, made some UI improvements of the tooltip with the list of conference participants on the Live dashboard tab.
[XBS-1745] - web: made some improvements on the Live dashboard tab:
- added possibility to click on a user and open a conversation with them (currently available for 1-on-1 calls only)
- if a lead or contact has a match in Salesforce/ HubSpot, there is a relevant icon added and a company name, if available
- conferences with at least one match in Salesforce/ Hubspot integration are marked with logo of the relevant CRM integration
Improvement
[XBS-1940] - web+mobile: improved templates of Meeting Scheduler emails to ensure correct display in different email agents
Web 1.0.17.268843 / iOS 1.0.17.83876 / Android 1.0.17.83876 Date: 04 Aug 2022
Improvements
[XBS-1746] - crm: improved the logic of call logging, so that logged calls are automatically assigned Connected status in HubSpot
[XBS-1770] - sys: updated design of email notifications
[XBS-1791] - kite: added error messages that are displayed if an external user tries to reach an agent or group of agents that don’t exist or don’t have relevant licenses, or in case PBX user without proper license tries to access Kite Settings
Web 1.0.16.249935 / iOS 1.0.16.79096 / Android 1.0.16.79096 Date: 08 Jul 2022
New Features
[XBS-1546] - kite: added possibility to embed Kite widget on website
- Note: All widgets are available for all users of all PBXs belonging to the same Customer (no matter whether PBXs are in WMS network or not).
Documentation: x-bees website widget configuration.
[XBS-1616] - kite: added possibility to set up integration with Google Calendar and allow external users to access agent’s calendar and book a meeting with an agent via Kite
- Note: The integration can be enabled by Company admin via WMS, after which it becomes available in Kite Settings for all agents.
Documentation: x-bees Kite Meeting Scheduler.
[XBS-1726] - web: added Analytics tab in x-bees, an advanced analytics tool which lets to monitor any data you need in a highly customizable manner
Documentation: x-bees Analytics.
Improvements
[WMS-12588] - app: improved the logic so that x-bees conference app is used for conferences on iOS and Android:
- in case x-bees conference app is not installed, x-bees app proposes to install it
Note: In case user doesn’t want to install the app, web view is opened (Android only)
- by clicking Join button in x-bees, x-bees conference app is opened
- when clicking on the Chat button in x-bees conference app, user is directed to x-bees application
[XBS-1369] - web: made some improvements to x-bees PWA:
- added notification about no internet connection when accessing the app in offline mode
- fixed an issue in which there was blank page when opening x-bees PWA
- fixed an issue when no chat history uploaded in offline mode
[XBS-1659] - kite: improved the logic so that users logging in to Kite can see only Kite conversations
[XBS-1715] - web: made some UI/UX improvements of the Live dashboard tab:
- added icons for calls and conferences in the Type column
- updated time format in Status column by adding hours
- some layout improvements
- added Service and Tags/Location/Trunks columns
[WMS-14073] - wizy: for improved privacy, added notification and automatic logout when user is left alone in a conference for more than a minute on mobile
- Note: Automatic logout applies if the conference had at least 2 participants.
Web 1.0.15.243447 / iOS 1.0.15.77536 / Android 1.0.15.77536 Date: 29 Jun 2022
Improvements
[XBS-1328] - mobile: improved the logic so that if x-bees app is installed on iOS or Android and user clicks on x-bees link from email, calendar, etc., x-bees mobile app is opened and user is directed to the relevant x-bees tab, conversation or conference
- Note: If user is invited to x-bees, after clicking on the invitation link, user email and PBX domain are inserted automatically
[XBS-1740] - crm: improved the logic of displaying HubSpot contacts so that all phone numbers of the contact are shown on the Info tab in x-bees
[XBS-1814] - mobile: made x-bees mobile apps (iOS and Android) available for Netherlands
[XBS-1595] - kite: improved the process of Kite widget setup by removing the need to fill out the “Secret key” field
Web 1.0.13.219526 / iOS 1.0.13.71662 / Android 1.0.13.71662 Date: 25 May 2022
Improvements
[XBS-1482] - web+mobile: improved search functionality by adding possibility to search through all conversations using partial match search queries
- Note: The improvement affects all new chats and chats which were created starting from April 2021
[XBS-1574] - web: changed the default button title on a personal widget from “Send us a message” to “Send me a message”
[XBS-1583] - web: made UI improvements of Live dashboard screen
Web 1.0.11.212297 / iOS 1.0.11.69527 / Android 1.0.11.69527 Date: 11 May 2022
New Features
[XBS-1457] - web+mobile: added possibility to set a status message
How-to:
- Go to Settings -> Set a status
- Type the status and choose the "Clear after" option
- Click Save
Notes:
- The support starts from WMS 5.04.20220504 or higher
- The status message should be no longer than 100 characters
- When busy in a conference, user status automatically changes to the default one (e.g. “in conference | until 14:00”)
Documentation: x-bees Web User Guide, x-bees Mobile User Guide.
[WMS-13853] - crm: added automatic logging of activities from x-bees to HubSpot (inbound and outbound calls via PBX and conferences):
Improvements
[XBS-1513] - web: improved the logic of x-bees Chrome extension so that when clicking on the x-bees link, an active x-bees tab is used instead of opening a new tab
- Note: x-bees extension is available by the link: https://chrome.google.com/webstore/detail/x-bees/olejekejjhgimnlliplaiodgmbpcflhi
[XBS-1624] - web+mobile: improved German translations of x-bees UI
Web 1.0.10.203959 / iOS 1.0.10.66872 / Android 1.0.10.66872 Date: 22 April 2022
New Feature
[WMS-13549] - web: added ability to start screensharing from the audio call
- Audio call will be terminated and you will be redirected to video conference with enabled screen sharing
- Please note that this functionality will be available starting with WMS 5.04.20220422 or higher
Temporary limitation:
- In case call is transferred to a device which doesn't support screen sharing (Collaboration, WP phones, etc) button "Screen Sharing" is not disabled and the user can start screen sharing. It will be fixed in the WMS-13885
Documentation: x-bees Web User Guide.
Improvements
[WMS-13788] - crm: added support for different types of tasks in the Hubspot integration
Web 1.0.9.199882 / iOS 1.0.9.65417 / Android 1.0.9.65417 Date: 18 April 2022
Improvements
[XBS-1006] - crm: added automatic logging of activities to Salesforce (inbound and outbound calls via PBX)
Documentation: Salesforce Integration.
[XBS-1405] - web: added possibility to generate Kite website widgets
Documentation: x-bees website widget configuration.
[WMS-13756] - web: added possibility to log events if the Contact has no owner in HubSpot integration, by assigning the Contact to a default owner (the integration’s admin)
Documentation: HubSpot Integration.
Web 1.0.7.186577 / iOS 1.0.7.61211 / Android 1.0.7.61211 Date: 21 March 2022
Improvements
[WMS-12970] - wizy: updated design of the Conference and some functionality which includes:
- possibility to send reactions
- display of how many hands are raised
[WMS-13475] - web: added support of headset integration for Wizyconf and x-bees conference
Supported functionality:
- Join/ leave a conference
- Mute/ unmute
- Sync of user’s status
Notes:
- You can join a conference within 30 seconds after its start in case there is only one active conference.
- If there is an active conference and an incoming call, the call has higher priority.
Web 1.0.6.183626 / iOS 1.0.6.60276 / Android 1.0.6.60276 Date: 14 March 2022
New Feature
[XBS-1395] - web: added support for Hubspot integration
- Requirements for the activation:
- min xb-Business license
- admin access to Hubspot account
- To activate the integration, go to WMS Settings -> PBX -> Integrations -> x-bees
- With Hubspot integration, you can create/ manage contacts, tasks and log activities the same way as with Salesforce
Documentation: HubSpot Integration with x-bees.
Improvements
[WMS-13062] - x-bees: released x-bees Chrome extension
- link to access the extension: https://chrome.google.com/webstore/detail/x-bees/olejekejjhgimnlliplaiodgmbpcflhi
- in case you installed the extension manually, you need to remove it and reinstall it from the store to avoid issues with further auto-updates
[XBS-1404] - kite: improved email signature creation
- added a quick access to the signature generator: click on your user picture in the upper left-hand part of the screen to open Settings and click Kite settings button
- fixed an issue when a signature copied via the option "Copy to clipboard" was inserted as HTML tags
- fixed an issue when opening the signature generator led to Session Expired error of the main x-bees page
[XBS-1474] - web: improved Usabilla feedback collection by adding timestamps to logs
Web 1.0.5.179684 / iOS 1.0.5.59264 / Android 1.0.5.59264 Date: 07 March 2022
New Features
[XBS-1001] - web: added possibility to select Caller ID for outbound calls via Dialpad
How-to:
- Click on the drop-down list at the top of the Dialpad
- Select the Call group and make a call
- The call is performed using CID for outbound calls of the selected Call group.
- If the option Personal is chosen, the personal number is used.
Documentation: x-bees Web User Guide, x-bees Mobile User Guide.
[XBS-1404] - kite: added possibility to create email signature
How-to:
- Go to the following link: https://x-bees.biz/kite/console
- Fill out the form (like Full Name, Company, Job title, and other information if required)
- Download the file or copy it to the clipboard
Limitations:
- Creating email signature is available for desktop and only by the link: https://x-bees.biz/kite/console
- If the user changes avatar/ name/ or other data, they should create a new signature with the updated info
Documentation: x-bees Web User Guide.
Web 1.0.4.177280 / iOS 1.0.4.58480 / Android 1.0.4.58480 Date: 28 February 2022
Improvements
[XBS-90] - web+mobile: status expiration and custom status message set in Collaboration are now displayed in x-bees
[XBS-1476] - mobile: improved displaying of an alert message after failing to add participants to a conversation