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Wildix Collaboration Mobile application provides access to Wildix Unified Communications from an Android mobile device. Android Collaboration Version: 4 4.0610.19 To check the current version, go to Android changelog: https://www.wildix.com/new-releases-and-updates/collaboration-android-app-changelog/ Updated: September 2019January 2020 Permalink: https://confluence.wildix.com/x/LYDt |
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Use of App outside the office network: the first time you make a login from the local network, the PBX sends the settings of the public network to the application (the same for connection from the public IP). The app tries to connect using the first IP and if it fails, it moves to the second one, thus ensuring the connection both when you are in or outside the office network.
Requirements:-
- WMS version 3.8x/ 4.0x
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- Android OS: 4.0 or higher
Push notifications
Thanks to push notifications, the app no longer needs to run all the time. Starting from WMS version 3.86, it automatically disconnects from SIP / Presence server in background which helps to improve battery usage. If you receive a call / a chat, the app sends you a notification, even in case it was closed.
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Read about push notification: https://blog.wildix.com/en/what-is-push-notification-for-mobile-apps/
Login
Use your Collaboration credentials to access the mobile application:
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Tap Dialpad and select Function keys to switch to Function keys menu
Tap on a function key you wish to call
Select Call from thedrop-down list
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Note: function keys also allow you to monitor statuses, pick up calls, change statuses of trunks, timetables and switches, send DTMF etc. Check Appendix 2: Monitoring of colleagues and features with Function keys for more information. |
From Enterprise Contacts
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Note: by default the local contacts from your device’s phonebook appear in this menu. Contacts from your enterprise phonebooks appear in Contacts menu only after contacts sync (See Appendix 1: Sync of enterprise phonebooks with WildixDAV). |
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9 - DTMF
10 - Switch back to Dialpad/ Function keys tabs to make a new call
Transfer
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Note: to use mobile continuity, make sure that Dialplan rule "pbxfeatures (Features codes dialplan)" is added to "Included procedures" of the Dialplan used for managing calls. |
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Note: in case there is no need to monitor active calls or use Call continuity, you can switch back to Dialpad/ Function keys tabs. |
Chat
All the colleagues added to your roster appear in Chat menu.
Tap Chat
Use the search field to find a user
Tap a user and enter your message
Tap Paper plane icon to send the message
You can also open a chat from live search results and History.
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message
Tap Paper plane icon to send the message
You can also open a chat from live search results and History.
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Note: unread messages are indicated with a message separator (a blue undulated line). |
View contact information
- Tap Details button (three dots) to view user's mobile number, email address (available only if it was added via Collaboration or WMS)
- In case this information is specified, you can place a call, send SMS or write email via external applications installed on your device
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Note: contact information is also available in History. |
Send a File / an Image / a Post-It
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Note |
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To cancel voice recording without sending, slide left. |
View contact information
- Tap Details button (three dots) to view user's mobile number, email address (available only if it was added via Collaboration or WMS)
- In case this information is specified, you can place a call, send SMS or write email via external applications installed on your device
Note |
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Note: contact information is also available in History. |
Delete chats
- Select chats you would like to delete by holding them
- Tap Trash icon to delete
Participate in Ubiconf videoconference (beta)
Starting from Android Collaboration version 3.4.05, it is possible to participate in Ubiconf videoconference.
- Open a chat session with a user that sent you an invitation
- Tap on the invitation
- Select Join to enter the conference room or Call to access the conference in audio-only mode. Follow Ubiconf Videoconference User Guide for details
- To leave the conference room, tap Exit the conference (X)
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Current limitations: , slide left. |
Delete chats
- Select chats you would like to delete by holding them
- Tap Trash icon to delete
Participate in Ubiconf videoconference (beta)
Starting from Android Collaboration version 3.4.05, it is possible to participate in Ubiconf videoconference.
- Open a chat session with a user that sent you an invitation
- Tap on the invitation
- Select Join to enter the conference room or Call to access the conference in audio-only mode. Follow Ubiconf Videoconference User Guide for details
- To leave the conference room, tap Exit the conference (X)
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Current limitations:
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Multiuser group chat
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Available starting from Android App version 4.10.19. |
It is possible to:
- Send/ receive messages
- Send files
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Limitations:
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History
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Note: call history and missed calls notifications are synced over the PBX among all the devices registered to your account (except for W-AIR handsets). |
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Ringtone: Change the default Wildix ringtone to one of your device’s ringtones
Features by call class (Internal, External, Blacklist, Whitelist):
Activate class: available for External / Blacklist / Whitelist (activates the class)
Call reject: if enabled, you do not receive incoming calls
Call Forward Busy: tap the Toggle button and enter the number or VOICEMAIL, to enable call forwarding when busy on the phone
Call Forward No Answer: tap the Toggle button and enter the number or VOICEMAIL, to enable call forwarding in case of no answer
Call Forward All: tap the Toggle button and enter the number or VOICEMAIL, to enable the forwarding of all the incoming calls
Call waiting: enable to be able to receive more than one call at a time
Mobility with timeout: if enabled, you receive incoming calls to your mobile number after the specified timeout; mobile number must be configured in Collaboration Mobile app Settings -> Personal
Install WildixDAV (optional): Sync your enterprise phonebooks. Read Appendix 1: Sync of enterprise phonebooks with WildixDAV for more information
Advanced: access and change these settings only if needed. More information on Advanced Settings in Appendix 3: Advanced Settings
About: Info about App version and developer
Exit: quit the app
Change user picture
- Tap user picture to change the current profile photo
Take a new one or choose the already existing photo
Log out
Tap Settings
Tap the Log out icon
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