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Info

Wildix Collaboration Mobile application provides access to Wildix Unified Communications from an Android mobile device.

Android Collaboration Version: 34.601.1112

To check the current version, go to Android changelog: https://www.wildix.com/new-releases-and-updates/collaboration-android-app-changelog/WMS Version: 3.88

Updated: October 2018April 2019

Permalink: https://confluence.wildix.com/x/LYDt

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Read about push notification:
https://blog.wildix.com/en/what-is-push-notification-for-mobile-apps/

Login

Use your Collaboration credentials to acess the mobile application:

  • Domain: enter PBX IP or domain name
Note
Note: you can enter the PBX name, wildixin.com domain is added automatically.
  • User name: Extension / User name / Email address

  • Password: WEB password of user for access to Collaboration

Or


You can either use Google/ Office 365 credentials for single signSingle Sign-onOn:

Two-factor authentication (2FA)

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Detailed information can be found in Collaboration User Guide.

Menu description


1 - Call history Contacts

2 - Contacts Call history

3 - Dialpad / Function Keys

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Note
Note: before using the feature, configure function keys (FK) in Collaboration -> Settings -> Function keys. You can configure up to 20 FK. For more information, read Collaboration Guide, Function key section.
  • Tap Dialpad / and select Function keys to switch to Function keys menu

  • Tap on a function key you wish to call

  • Select Call from thedrop-down list


Note
Note: function keys also allow you to monitor statuses, pick up calls, change statuses of trunks, timetables and switches, send DTMF etc. Check Appendix 2: Monitoring of colleagues and features with Function keys for more information.

From Enterprise Contacts

Note
Note: by default the local contacts from your device’s phonebook appear in this menu. Contacts from your enterprise phonebooks appear in Contacts menu only after contacts sync (See Appendix 1: Sync of enterprise phonebooks with WildixDAV).

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  • Tap the green Handset button to answer

  • Tap the red Handset button to decline



Pick up a call of another user / a call groupof another user / a call group

Note

Note: only users with certain permissions can pick up calls; to enable the option, the PBX admin must add ACL ability"Can" - "Call Pickup". Detailed information: ACL rules and Call classes management Admin Guide.


You can also pick up a call of another user / a call group in case users can’t answer a call.

  • Go to Function keys menu

  • Tap on a user / a call group who are receiving an incoming call

  • Choose Pickup from the drop-down list

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Switch between 2 active calls

To switch between 2 active calls, tap on a user's name.The second call will be put on hold.active calls, tap on a user's name.

The second call will be put on hold.

Call continuity

With the help of Call continuity it is possible to see active calls on other devices and switch back to Android.

To pass an active call to Android Collaboration app:

  • Tap Call continuity button 
  • A call is automatically picked up on Android


Chat

All the colleagues added to your roster appear in Chat menu.

  • Tap Chat

  • Use the search field to find a user

  • Tap a user and enter your message

  • Tap Paperclip icon Paper plane icon to send the message


Note

Note: Unread messages are indicated with a message separator (a blue undulated line).

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Starting from Android Collaboration version 3.4.05, it is possible to participate in Ubiconf videoconference.

  • Open a chat session with a user that sent you an invitation
  • Tap on the invitation
  • Select Join to enter the conference room or Call to access the conference in audio-only mode. Follow Ubiconf Videoconference User Guide for details
  • To leave the conference room, tap Exit the conference


Warning

Current limitations:

  • It is not possible to create a new conference room from Android app, it is only possible to enter a conference if you were invited
  • Camera (rear / front) and microphone names are not displayed 
  • Impossible to switch between front and rear camera after entering a conference

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Note

Note: in case the call log is empty, make sure that:

  • backend for CDR is enabled in WMS Settings -> PBX -> CDR

  • ACL group of your user does not have restriction “Cannot use” > “History”

Voicemails

  • Tap Voicemail tabtab
  • To download a voicemail message, tap 
  • To playback a voicemail message, tap Play button
  • Tap on a voicemail message to display the drop-down list: Call a user who left a message, Mark as read or Delete it

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  • Ringtone: Change the default Wildix ringtone to one of your device’s ringtones

  • Advanced: access and change these settings only if needed. More information on Advanced Settings in Appendix 3: Advanced Settings
  • Features by call class (Internal, External, Blacklist, Whitelist):

    • Activate class: available for External / Blacklist / Whitelist (activates the class)

    • Call reject: if enabled, you do not receive incoming calls

    • Call Forward Busy:check tap the box Toggle button and enter the number or VOICEMAIL, to enable call forwarding when busy on the phone

    • Call Forward No Answer:check tap the box Toggle button and enter the number or VOICEMAIL, to enable call forwarding in case of no answer

    • Call Forward All: check tap the box Toggle button and enter the number or VOICEMAIL, to enable the forwarding of all the incoming calls

    • Call waiting: enable to be able to receive more than one call at a time

    • Mobility with timeout: if enabled, you receive incoming calls to your mobile number after the specified timeout; mobile number must be configured in Collaboration Mobile app Settings -> Personal

  • About: Info about App version and developer

  • Geolocation log (appears only after enabling the Debug feature)

  • Exit: quit the app

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