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Before using the Headset

Unboxing

Examine the package for evidence of physical damage prior to opening. If there is a proof of mishandling, report it to your certified Wildix Partner.

Make sure that all the components are present in the shipping package:

W-AIR Headset:

• 1 x Headset

• 1 x Headband
• 1 x
Charger 
• 1 x A/C adapter
• 1 x Headband
• 1 x EarbudEarbud

W-AIR Headset Charger is ordered separately on WMP (A/C adapter is supplied with the Charger). You can order Single Charger (available for purchasing and through HWaaS) for one Headset or MultiCharger (available only through HWaaS, WMP code: R-WAIR-Headset-MultiCharger-1m/1y/5y) for six Headsets.

Using the Charger

W-AIR Headset is charged through the use of a charger. The  The charger is powered by AC supply from 110from 110-240VAC that supplies  supplies 5.5VDC at 600mA.

When charging the battery for the first time, it is necessary to leave the Headset in the charger for at least 10 hours before the battery is fully charged, and the Headset is ready for use.

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2 - Mute button

3 - Call button

4 - Volume- + button

5 - LED Indicator

6 - AUX Function button (Power On)

7 - Volume+ button- button

8 - Speaker

9 - Charger

Charger Overview

Single Charger

MultiCharger

1 - Charging pins

2 - Charger connection

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You can see the progress of the upgrade procedure of W-AIR headset Headset on the web interface of the W-AIR base.

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FWU Progress Status Overview

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Assignment of W-AIR Headset to a user

After you registered your Headset to the Base station, you need to assign a user for handling calls:

1. Go to Collaboration top menu -> Device selection
2. Expand Device selection list and click + Add device:
   

   
   

   
   

3. Press Call button on your W-AIR Headset to get the pairing code code: 

   Note
   Note: a pairing code always consists of 4 digits.

   
   

4. Enter the code into the field Pairing code: 

   
   

   
   

   Note
   Note: the code is repeated 3 times. If authentification fails, press Call button one more time to get the new code.

   
   

5. After the Headset has been successfully assigned, the voice prompt announces "Activated, thank you!"
6. The Headset appears in the list of available devices in Collaboration within few seconds:
   
   

Deassignment of Deassignment of W-AIR Headset

To delete the Headset from the list of available devices:

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• Enable/ disable Silent mode:
  

• Press Volume+/ Volume- button for 2 seconds to enable/ disable the mode. The voice prompt announces "Silent mode on/ off"

• Increase/ decrease ringer volume:

• Press Volume+/ Volume- button to increase/ decrease ringer volume

• Enter Enter Menu mode:

  • Press AUX function button to enter Menu mode

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1. Make sure the procedure for calling Feature Codes "pbxfeatures (Features codes dialplan)" is present in the "Included procedures" of the Dialplan used for outgoing calls (it is present by default in the "users" procedure), e.g. "pbxinternal". This enables you to place calls from W-AIR Headset via "Dial by name" service, by pressing the "Call" button in case there is no active call.
2. You can override custom voice prompts used in "Dial by name" service via Custom Dialplan variable DIALBYNAME_PROMPT=custom string, more information: Wildix Business Intelligence - Artificial Intelligence services
3. If, for some reason, you would like to use the IVR via ASR feature (How to configure IVR via ASR with Directory in Dialplan) from W-AIR Headset, you can modify the procedure used for outgoing calls to route the calls to the "IVR" procedure, e.g.:

Outgoing call via iOS/ Android app

1. Tap Dialpad icon
2. Tap W-AIR HS
3. Type the phone number
4. Tap the green Handset button

Video:

<iframe src="https://www.youtube.com/embed/Xn4-mwPRSCg" width="560" height="315" frameborder="0" allowfullscreen="allowfullscreen"></iframe>

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Reject an incoming call

• Double press Call button to button to reject an incoming call. The voice prompt anounces announces "Call rejected"

Increase/ decrease a call volume

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• Press Mute button to mute/ unmute the microphone during a call. The voice prompt announces "Mute on/ off"

Hold

Put a call on hold/   Retrieve a call:

• Press Call button for 2 seconds to put a call on hold/ retrieve a call. The voice prompt announces "Call on hold"/ "Call retrieved"

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When the Headset is in the Idle state, a user can enter the main Menu and its submenus to change different settings.

• Enter the main Menu: Press AUX function button 

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• Silent mode: When enabled, the ringer is silenced. Does not affect the stored value of ringer volume

  • On

  • Off

• Language: Two languages are available on the Headset: English and another language, selectable for a user

  • English

  • Native

• Registration: Announces the registration to a W-AIR Base station

  • Register

  • Deregister
    
    

• Audio feedback: Choose between beeps or voice prompts (where available) as user feedback. Where no voice prompts are available, beeps will be played and this setting is ignored

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