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Wildix Collaboration Mobile application provides access to Wildix Unified Communications from an Android mobile device. Android Collaboration Version: 4.05.22 To check the current version, go to Android changelog: https://www.wildix.com/new-releases-and-updates/collaboration-android-app-changelog/ Updated: July 2019 Permalink: https://confluence.wildix.com/x/LYDt |
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- Appendix 1: Sync of enterprise phonebooks with WildixDAV
- Appendix 2: Monitoring of colleagues and features with Function keys
- Appendix 3: Advanced Settings
- Appendix 4: Integration with intercoms
Before using the app
Requirements
To use this application, you must be a user of a Wildix system and have fast internet connection that doesn’t block VoIP traffic.
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- WMS version 3.8x/ 4.01
- Android OS: 4.0 or higher
Push notifications
Thanks to push notifications, the app no longer needs to run all the time. Starting from WMS version 3.86, it automatically disconnects from SIP / Presence server in background which helps to improve battery usage. If you receive a call / a chat, the app sends you a notification, even in case it was closed.
To deactivate access to Presence and SIP server and stop receiving notifications, you can set your user status to Offline or log out from the app. Read the chapters Status and Log out for more info.
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Note: when the app disconnects from SIP / Presence server, the Android device disappears from the list of active devices in Wildix Collaboration interface. Once the application wakes up, it appears again in the list of registered devices. |
Read about push notification: https://blog.wildix.com/en/what-is-push-notification-for-mobile-apps/
Login
Use your Collaboration credentials to access the mobile application:
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Two-factor authentication (2FA)
Starting from WMS Version 3.85 and Android app version 3.3.20 it it possible to use 2FA authentification for login. The option can be enabled in Collaboration -> Settings -> Personal.
Detailed information can be found in Collaboration User Guide.
Menu description
1 - Contacts
2 - Call history
3 - Dialpad / Function Keys/ Active call
4 - Chat
5 - Settings
User status
Tap Dialpad
Tap status icon / user picture
Select user status: DND / Away / Offline / Online
Enter your status message and select until date and time (optional)
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Note |
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Note: offline status is available only for mobile apps and it allows you to disconnect from Presence and VoIP servers; when in Offline status, you do not receive push notifications at all. |
Call
Find a contact
Thanks to support of live search from PBX, there is no need to sync your enterprise (PBX) phonebooks anymore. You can now use real-time search in phonebooks to place calls.
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Note: you can still sync your enterprise phonebooks if you want contacts to appear in Contacts menu of Wildix Mobile Collaboration App. For more information, read Appendix 1: Sync of enterprise phonebooks with WildixDAV. |
Place a call from Dialpad
Tap Dialpad
Select the mode to place a call:
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Enter the number using Dialpad
Tap the green Handset button
From Function keys
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Note: before using the feature, configure function keys (FK) in Collaboration -> Settings -> Function keys. You can configure up to 20 FK. For more information, read Collaboration Guide, /wiki/spaces/DOC/pages/30285992. |
Tap Dialpad and select Function keys to switch to Function keys menu
Tap on a function key you wish to call
Select Call from thedrop-down list
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Note: function keys also allow you to monitor statuses, pick up calls, change statuses of trunks, timetables and switches, send DTMF etc. Check Appendix 2: Monitoring of colleagues and features with Function keys for more information. |
From Enterprise Contacts
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Note: by default the local contacts from your device’s phonebook appear in this menu. Contacts from your enterprise phonebooks appear in Contacts menu only after contacts sync (See Appendix 1: Sync of enterprise phonebooks with WildixDAV). |
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Note: call is made using the mode selected in Dialpad menu (VoIP / Callback / Direct Call). |
From History/ Voicemail
Go to History (All or Missed tab)/ Voicemail
Tap on a user/ a voicemail message
Select Call from the drop-down list:
From Chat
- Open a chat session with a user
- Tap Handset button
- The call is placed automatically
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Note: Android Collaboration app supports receiving Call me back messages (currently, it is impossible to send them via the app). To place a call, just tap Call me back. |
From your device’s contacts
Tap a contact in your Android contacts
Tap a phone number that you wish to call
Select Wildix
Support of URI for call generation
Thanks to URI support it is possible to generate a call by clicking on a link containing a phone number. It allows you to start calls from a browser using Wildix application.
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Tap on a phone number you wish to call
Select Wildix from the drop-down list
Answer a call
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Note: on Android Mobile calls have priority over VoIP calls. |
Tap the green Handset button to answer
Tap the red Handset button to decline
Pick up a call of another user / a call group
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Note: only users with certain permissions can pick up calls; to enable the option, the PBX admin must add ACL ability"Can" - "Call Pickup". Detailed information: ACL rules and Call classes management - Admin Guide. |
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Note: to use this option, configure Function keys in Collaboration -> Settings -> Function keys. To get more information go to Collaboration Guide, Function key section. |
Call management
During a call you can navigate your device, open the App and tap Dialpad to come back to the active call.
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7 - Conference (in case there is more than one active call)
8 - DTMF
9 - Hang up
Transfer
Blind transfer:
(transfer without notification)
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<div class="container"> <div class="video"><iframe width="560" height="315" src="https://www.youtube.com/embed/HfxIDPLKu2U?rel=0" frameborder="0" allow="autoplay; encrypted-media" allowfullscreen></iframe></div></div> |
Switch between 2 active calls
To switch between 2 active calls, swipe left/ right.
The second call is put on hold.
Control of active calls on other devices and Call continuity
Control of active calls on other devices
The feature allows you to view and control your own active calls on other devices registered to your account. You can hold/ resume such calls or send DTMF.
Call continuity
With the help of Call continuity it is possible to pass your active calls on other devices to Android or another specific device:
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Note: to use mobile continuity, make sure that Dialplan rule "pbxfeatures (Features codes dialplan)" is added to "Included procedures" of the Dialplan used for managing calls. |
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Note: in case there is no need to monitor active calls or use Call continuity, you can switch back to Dialpad/ Function keys tabs. |
Chat
All the colleagues added to your roster appear in Chat menu.
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Note |
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Note: unread messages are indicated with a message separator (a blue undulated line). |
Send a File / an Image / a Post-It
Send a file / an image:
Start a chat with a user
Tap +
Select the source. :
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Start a chat with a user
Write your message
Tap +
Select the option Send as Post-It
Send a voice recording
- Start a chat with a user
- Press and hold Microphone icon to record a message
- After you finish, release to send
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To cancel voice recording without sending, slide left. |
View contact information
- Tap Details button (three dots) to view user's mobile number, email address (available only if it was added via Collaboration or WMS)
- In case this information is specified, you can place a call, send SMS or write email via external applications installed on your device
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Note: contact information is also available in History. |
Delete chats
- Select chats you would like to delete by holding them
- Tap Trash icon to delete
Participate in Ubiconf videoconference (beta)
Starting from Android Collaboration version 3.4.05, it is possible to participate in Ubiconf videoconference.
- Open a chat session with a user that sent you an invitation
- Tap on the invitation
- Select Join to enter the conference room or Call to access the conference in audio-only mode. Follow Ubiconf Videoconference User Guide for details
- To leave the conference room, tap Exit the conference (X)
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Current limitations:
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History
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Note: call history and missed calls notifications are synced over the PBX among all the devices registered to your account (except for W-AIR handsets). |
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Tap the double Arrowhead icon to view user contact details and a call log:
Archive / Delete calls
Tap on a user to display the drop-down list
Tap Archive if you want to archive a call
Tap Delete if you want to delete a call
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Note: in case the call log is empty, make sure that:
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Voicemails
- Tap Voicemail tab
- To download a voicemail message, tap
- To playback a voicemail message, tap Play button
- Tap on a voicemail message to display the drop-down list: Call a user who left a message, Mark as read or Delete it
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- Select one or multiple Voicemails
- Click Mark as read or Delete icon
Settings
Account: login window
Personal: contact details
E-mail
mobile number
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About: Info about App version and developer
Exit: quit the app
Log out
Tap Settings
Tap the Log out icon
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