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<script>(function(d, s, id) {
var js, fjs = d.getElementsByTagName(s)[0];
if (d.getElementById(id)) return;
js = d.createElement(s); js.id = id;
js.src = 'https://connect.facebook.net/en_US/sdk.js#xfbml=1&version=v2.11';
fjs.parentNode.insertBefore(js, fjs);
}(document, 'script', 'facebook-jssdk'));</script> |
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| Info |
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Wildix Collaboration Mobile application provides access to Wildix Unified Communications from an Android mobile device. Android Collaboration Version: 3.13.2220 To check the current version, go to Android changelog: https://www.wildix.com/changelog-of-wildix-collaboration-mobile-for-android/ WMS Version: 3.86 87 Updated: November 2017April 2018 Permalink: https://confluence.wildix.com/x/LYDt |
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To use this application, you must be a user of a Wildix system and have fast internet connection that doesn’t block VoIP traffic.
Ports to open: https://manuals.wildix.com/ports-used-by-wildix-services/
Use of App outside the office network: the first time you make a login from the local network, the PBX sends the settings of the public network to the application (the same for connection from the public IP). The app tries to connect using the first IP and if it fails, it moves to the second one, thus ensuring the connection both when you are in or outside the office network.
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Read about push notification: https://blog.wildix.com/en/what-is-push-notification-for-mobile-apps/
Login
Use your Collaboration credentials to acess the mobile application:
- Domain: enter PBX IP or domain name
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| Note: you can enter the PBX name, wildixin.com domain is added automatically. |
User name: Extension / User name / Email address
Password: WEB password of user for access to Collaboration
Or
Menu description
1 - Call history
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Tap Dialpad
Tap status icon / user picture
Select user status: DND / Away / Offline / Online
Enter your status message and select until date and time (optional)
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Note: for DND / Away it is possible to set up expiry time, after which your status passes to online. |
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| Note: before using the feature, configure function keys (FK) in Collaboration -> Settings -> Function keys. You can configure up to 20 FK. For more information, read Collaboration Guide, Function key section. |
Tap Dialpad / Function keys to switch to Function keys menu
Tap on a function key you wish to call
Select Call from thedrop-down list
| Note |
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| Note: function keys also allow you to monitor statuses, pick up calls, change statuses of trunks, timetables and switches, send DTMF etc. Check Appendix 2: Monitoring of colleagues and features with Function keys for more information. |
From Enterprise Contacts
| Note |
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| Note: by default the local contacts from your device’s phonebook appear in this menu. Contacts from your enterprise phonebooks appear in Contacts menu only after contacts sync (See Appendix 1: Sync of enterprise phonebooks with WildixDAV). |
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| Note: call is made using the mode selected in Dialpad menu (VoIP / Callback / Direct Call). |
From History/ Voicemail
Go to History (All or Missed tab)/ Voicemail
Tap on a user/ a voicemail message
Select Call from the drop-down list:
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| Note |
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| Note: to use this option, configure Function keys in Collaboration -> Settings -> Function keys. To get more information go to Collaboration Guide, Function key section. |
Call management
During a call you can navigate your device, open the App and tap Dialpad to come back to the active call.
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<div class="container">
<div class="video"><iframe width="560" height="315" src="https://www.youtube.com/embed/HfxIDPLKu2U?rel=0" frameborder="0" allow="autoplay; encrypted-media" allowfullscreen></iframe></div></div> |
Switch between 2 active calls
To switch between 2 active calls, tap on a user's name.
The second call will be put on hold.
Chat
All the colleagues added to your roster appear in Chat menu.
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Start a chat with a user
Write your message
Tap +
Select the option Send as Post-It
History
| Note |
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| Note: call history and missed calls notifications are synced over the PBX among all the devices registered to your account (except for W-AIR handsets). |
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View contact information
- Tap Detailes button (three dots) to view user's mobile number, email address (available onlu it was added via Collaboration or WMS)
- In case this information is specified, you can place a call, send SMS or write e-mail via external applications installed on your device
History
| Note |
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| Note: Call history and missed calls notifications are synced over the PBX among all the devices registered to your account (except for W-AIR handsets). |
Tap History to access the log of calls and voicemails. Incoming, outgoing and missed calls (highlighted in red) are displayed in All tab. In order to view only missed calls, tap Missed tab.
To view voicemail messages, tab Voicemail tab.
Tap the double Arrowhead icon to view user contact details and a call log:
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| Note |
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Note: in case the call log is empty, make sure that:
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Voicemails
- Tap Voicemail tab
- To playback a voicemail message, tap Play button
- Tap on a voicemail message to display the drop-down list: Call a user who left a message, Mark as read or Delete it
Or
- Select one or multiple Voicemails
- Click Mark as read or Delete icon
Settings
Account: login window
Personal: contact details
E-mail
mobile number
Ringtone: Change the default Wildix ringtone to one of your device’s ringtones
- Advanced: access and change these settings only if needed. More information on Advanced Settings in Appendix 3: Advanced Settings
Features by call class (Internal, External, Blacklist, Whitelist):
Activate class: available for External / Blacklist / Whitelist (activates the class)
Call reject: if enabled, you do not receive incoming calls
Call Forward Busy: check the box and enter the number or VOICEMAIL, to enable call forwarding when busy on the phone
Call Forward No Answer: check the box and enter the number or VOICEMAIL, to enable call forwarding in case of no answer
Call Forward All: check the box and enter the number or VOICEMAIL, to enable the forwarding of all the incoming calls
Call waiting: enable to be able to receive more than one call at a time
Mobility with timeout: if enabled, you receive incoming calls to your mobile number after the specified timeout; mobile number must be configured in Collaboration Mobile app Settings -> Personal
Advanced: access and change these settings only if needed. More information on Advanced Settings in Appendix 3: Advanced Settings
Install WildixDAV (optional): Sync your enterprise phonebooks. Read Appendix 1: Sync of enterprise phonebooks with WildixDAV for more information
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