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WMS Stable Release Candidate 6.04.20231012.1 Date: 12.10.2023

New Features

[WMS-15927] - wms: added possibility to configure Web CRM via WMS 

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1. Go to WMS -> PBX -> Security -> CORS
2. Enter the domain you wish to whitelist 

[WMS-17581] - dev: improved W-AIR provisioning logic so that old W-AIR bases (Small Business, W-AIR Networks, Hybrid W-AIR Networks) get the 670b1 firmware, to avoid an issue of poor audio quality on W-AIR Basic2 handsets  [WMS-17610] - col: added possibility to use Noise suppression in Collaboration 

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Documentation: x-bees Admin Guide, x-hoppers Admin Guide, PBX Licensing and Activation - Admin guide

[WMS-1774017661] - sys: made some improvements to the Dial by name feature: 

• Added possibility to define the announcement played to the caller, using the global Dialplan variable DIALBYNAME_PROMPT.
  Documentation: Custom Global Dialplan Variables List
• In case more than 5 matches are found, an announcement is played to the caller, which allows to review the matches.
• Allowed to exit the Dial by name service via asterisk and extended the standard announcement, by including the option to exit the directory.  

[WMS-17808] - wms: improved x-bees invite links so that after clicking on the link, user email is automatically added during login and x-bees connects to the necessary PBX after login on web and mobile   

[WMS-17819] - wms: improved MySQL logs rotation rules on Cloud PBX to prevent an issue of running out of free space on a PBX  

[WMS-17928] - wms: added possibility to enable location-based multi-factor authentication via WMS

How-to:

1. Go to WMS -> PBX -> Features
2. Turn the toggle on next to the Location-based multi-factor authentication feature 

[WMS-17946] - wms: added possibility to configure Autofill option for Call group calls via Dialplan  

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1. a) AUTOFILL_QUEUE=false
2. b) AUTOFILL_QUEUE=true

Note: The setting is applied to calls that come via the Dialplan in which the setting is configured (not the whole queue). 

Fixes

[WMS-14277] - col: fixed an issue in which after muting the microphone and putting the call on hold, the microphone was not muted when the call was resumed  

[WMS-16166] - sys: fixed an issue when after an attended transfer from an agent of one call group to the agent of another call group, the second agent status after the call was displayed incorrectly (available, even though timeout between the calls was configured) 

[WMS-16476] - x-ca: fixed an issue in which time in Scheduled reports (e.g. in fields Wait time / Ring time) was displayed in seconds only, instead of hh:mm:ss format  

[WMS-17158] - sys: fixed an issue in which PBX engine couldn't reconnect to external MySQL database in some cases 

[WMS-17275] - wms: fixed an issue in which after initiating a call in Zoho integration, the same call was created twice in Collaboration  

[WMS-17345] - sys: fixed an issue in which ping command in WMS -> Terminal returned an error on WMS 6 

[WMS-17416] - wms: fixed an issue in which ACL rule Can/Cannot View didn’t work correctly in WMS 6 and could cause an error when trying to edit a user 

[WMS-17464] - sys: fixed an issue in which call group members added from a remote PBX in WMS Network didn’t get an external call if the call group strategy was Call All 32 

[WMS-17465] - sys: fixed an issue in which migrate2cloud script used during the data migration process from Hardware/ Virtual PBX to Cloud PBX failed because of incorrect calculation of disk space usage 

[WMS-17487] - wms: fixed an issue when CLASSOUND incoming calls that were forwarded to the trunk via Dialplan failed in some cases 

[WMS-17499] - sys: fixed an issue in which call group agents received more than one call at a time even though call waiting was disabled 

[WMS-17510] - sys: fixed an issue with an attended transfer in which there was no pop-up in Zoho about an incoming call on the side of the agent, whom the call had to be transferred  

[WMS-17516] - wms: fixed an issue of incorrect call distribution in call groups which could occur on highly loaded PBX 

[WMS-17534] - sys: fixed an issue in which after setting up MySQL as CDR backend on PBX (via WMS -> PBX -> Call and chat history -> CDR MySQL), there was an error connecting PBX to remote MySQL and only CDR table was created in the database 

[WMS-17576] - sys: fixed an issue in which voicemails stopped being sent to email in some rare cases 

[WMS-17621] - sys: fixed an issue in which smartd service was enabled for Cloud and Virtual PBX with WMS 6 

[WMS-17646] - wms: fixed an issue in which pop-up notification in WMS was not visualized if admin used the Italian or Dutch language and PBXs in WMS network needed to be upgraded  

[WMS-17658] - wms: fixed an issue when it wasn’t possible to edit user’s preferences in WMS if admin’s language was Dutch  

[WMS-17661] - sys: added possibility to save Speech-to-Text recognition results to a file to cover cases when the data cannot be stored in RECOGNITION_RESULTS variable, if the data exceeds 4090 Bytes (e.g. if there are many questions or the answers are too detailed) 

How-to:

When configuring Speech-to-Text in Dialplan, at the very beginning, add the Set application with the following value:

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• To easily navigate through the saved files, you could use Linked ID (LINKEDID is a unique variable of the call) for the file names
• If recognition results data is less than 4090 Bytes, the data is stored both to RECOGNITION_RESULTS variable (as before) and to the file indicated in RECOGNITION_RESULTS_PATH

Documentation: Dialplan applications - Admin Guide

[WMS-17667] - sys: fixed an issue in which voice recognition failed when using Speech to Text Dialplan application 

[WMS-17679] - wms: fixed an issue with OAuth 2.0 access token request being not completed successfully added possibility to save Speech-to-Text recognition results to a file to cover cases when the data cannot be stored in RECOGNITION_RESULTS variable, if the data exceeds 4090 Bytes (e.g. if there are many questions or the answers are too detailed) 

How-to:

When configuring Speech-to-Text in Dialplan, at the very beginning, add the Set application with the following value:

RECOGNITION_RESULTS_PATH -> enter path to the file where Speech-to-Text recognition results should be stored

Notes:

• To easily navigate through the saved files, you could use Linked ID (LINKEDID is a unique variable of the call) for the file names
• If recognition results data is less than 4090 Bytes, the data is stored both to RECOGNITION_RESULTS variable (as before) and to the file indicated in RECOGNITION_RESULTS_PATH

Documentation: Dialplan applications - Admin Guide

[WMS-17740] - sys: made some improvements to the Dial by name feature: 

• Added possibility to define the announcement played to the caller, using the global Dialplan variable DIALBYNAME_PROMPT.
  Documentation: Custom Global Dialplan Variables List
• In case more than 5 matches are found, an announcement is played to the caller, which allows to review the matches.
• Allowed to exit the Dial by name service via asterisk and extended the standard announcement, by including the option to exit the directory.  

[WMS-17808] - wms: improved x-bees invite links so that after clicking on the link, user email is automatically added during login and x-bees connects to the necessary PBX after login on web and mobile   

[WMS-17819] - wms: improved MySQL logs rotation rules on Cloud PBX to prevent an issue of running out of free space on a PBX  

[WMS-17928] - wms: added possibility to enable location-based multi-factor authentication via WMS

How-to:

1. Go to WMS -> PBX -> Features
2. Turn the toggle on next to the Location-based multi-factor authentication feature 

[WMS-17946] - wms: added possibility to configure Autofill option for Call group calls via Dialplan  

With Autofill enabled, calls to a Call group are distributed to available agents simultaneously. When disabled, calls are delivered in a serial manner. By default, Autofill is enabled for all call group strategies except Call All 10/32.

How-to:
Add Set application with the following variable in Dialplan:

1. a) AUTOFILL_QUEUE=false
2. b) AUTOFILL_QUEUE=true

Note: The setting is applied to calls that come via the Dialplan in which the setting is configured (not the whole queue). 

Fixes

[WMS-14277] - col: fixed an issue in which after muting the microphone and putting the call on hold, the microphone was not muted when the call was resumed  

[WMS-16166] - sys: fixed an issue when after an attended transfer from an agent of one call group to the agent of another call group, the second agent status after the call was displayed incorrectly (available, even though timeout between the calls was configured) 

[WMS-16476] - x-ca: fixed an issue in which time in Scheduled reports (e.g. in fields Wait time / Ring time) was displayed in seconds only, instead of hh:mm:ss format  

[WMS-17158] - sys: fixed an issue in which PBX engine couldn't reconnect to external MySQL database in some cases 

[WMS-17275] - wms: fixed an issue in which after initiating a call in Zoho integration, the same call was created twice in Collaboration  

[WMS-17345] - sys: fixed an issue in which ping command in WMS -> Terminal returned an error on WMS 6 

[WMS-17416] - wms: fixed an issue in which ACL rule Can/Cannot View didn’t work correctly in WMS 6 and could cause an error when trying to edit a user 

[WMS-17464] - sys: fixed an issue in which call group members added from a remote PBX in WMS Network didn’t get an external call if the call group strategy was Call All 32 

[WMS-17465] - sys: fixed an issue in which migrate2cloud script used during the data migration process from Hardware/ Virtual PBX to Cloud PBX failed because of incorrect calculation of disk space usage 

[WMS-17487] - wms: fixed an issue when CLASSOUND incoming calls that were forwarded to the trunk via Dialplan failed in some cases 

[WMS-17499] - sys: fixed an issue in which call group agents received more than one call at a time even though call waiting was disabled 

[WMS-17510] - sys: fixed an issue with an attended transfer in which there was no pop-up in Zoho about an incoming call on the side of the agent, whom the call had to be transferred  

[WMS-17516] - wms: fixed an issue of incorrect call distribution in call groups which could occur on highly loaded PBX 

[WMS-17534] - sys: fixed an issue in which after setting up MySQL as CDR backend on PBX (via WMS -> PBX -> Call and chat history -> CDR MySQL), there was an error connecting PBX to remote MySQL and only CDR table was created in the database 

[WMS-17576] - sys: fixed an issue in which voicemails stopped being sent to email in some rare cases 

[WMS-17621] - sys: fixed an issue in which smartd service was enabled for Cloud and Virtual PBX with WMS 6 

[WMS-17646] - wms: fixed an issue in which pop-up notification in WMS was not visualized if admin used the Italian or Dutch language and PBXs in WMS network needed to be upgraded  

[WMS-17658] - wms: fixed an issue when it wasn’t possible to edit user’s preferences in WMS if admin’s language was Dutch  

[WMS-17667] - sys: fixed an issue in which voice recognition failed when using Speech to Text Dialplan application 

[WMS-17679] - wms: fixed an issue with OAuth 2.0 access token request being not completed successfully after upgrade to WMS 6.03.20230712.2 

[WMS-17687] - wms: fixed an issue in which status was not updated for users on remote PBX in WMS Network with calendar integration enabled  

[WMS-17692] - wms: fixed an issue in which it wasn’t possible to access Tools & Utilities -> Remote support settings in WMS on Hardware/ Virtual PBX after upgrade to WMS 6.03 

[WMS-17693] - sys: updated the name of the directory for custom prompts in WMS -> Sounds; now it is named “custom” 

[WMS-17717] - wms: fixed an issue in which incorrect WMS version was displayed when performing manual upgrade from WMS 5 to WMS 6

[WMS-17726] - sys: fixed a rare issue of continuous restart of dnsmasq service if Firewall or provider dropped outgoing requests to root servers, after upgrade to WMS 6.02 or higher 

[WMS-17735] - wms: fixed an issue on WP phones after Hardware PBX upgrade to WMS 6.03, in which phonebooks, history and other WP phones functionality worked slower than on the previous versions 

[WMS-17739] - wms: fixed an issue in which it wasn’t possible to save feature codes on a new PBX if the field Prefix was empty, after upgrade to WMS 6.03.20230712.2 

[WMS-17760] - wms: added possibility to set Multicast method for Data sync setting in W-AIR Networks on a HW/ VM PBX via a custom provisioning parameter 

How-to:

Add the following parameter to [wildixair] section: 
WairMulticastSync = yes

If enabled and Primary Base IP parameter is not set, W-AIR Network uses multicast data sync instead of peer to peer.

Documentation: Provisioning Custom Settings

[WMS-17766] - col: fixed an issue in which CDR-View report didn’t display external numbers in case the filter “From External Any To <some group>/ <user>” and grouping by number were applied, after upgrade to WMS 6.03  

[WMS-17773] - sys: fixed an issue in which paging over SIP calls worked with a delay for paging groups with 8 or more users, after upgrade to WMS 6.03.20230712.2  

[WMS-17780] - wms: fixed an issue of false Voicemail notifications after upgrade to WMS 6.03.20230712.2 

[WMS-1768717802] - wms: fixed an issue in which status was not updated for users on remote PBX in WMS Network with calendar integration enabled  Phonebooks tab in WMS displayed only first 100 phonebooks after upgrade to WMS 6.03 

[WMS-1769217830] - wms: fixed an issue in which it wasn’t possible to access Tools & Utilities -> Remote support settings in WMS on Hardware/ Virtual PBX after upgrade to WMS 6.03 

[WMS-17693] - sys: updated the name of the directory for custom prompts in WMS -> Sounds; now it is named “custom” 

[WMS-17717with Office 365 Phonebook import, in which postal codes starting with 0 were cut after the import  

Also, there was an occasional issue when Province was displayed incorrectly, which could be avoided by specifying "stateHome | stateWork" instead of "regionHome | regionWork" in the Province field during the import.

[WMS-17864] - wms: fixed an issue in which incorrect WMS version was displayed when performing manual upgrade from WMS 5 to WMS 6email about unread messages in a Collaboration was not sent 

[WMS-17726] - sys: fixed a rare issue of continuous restart of dnsmasq service if Firewall or provider dropped outgoing requests to root servers, after upgrade to WMS 6.02 or higher [WMS-17735] - 17919] - wms: fixed an issue on WP phones after Hardware PBX upgrade to WMS 6.03, in which phonebooks, history and other WP phones functionality worked slower than on the previous versions occasional no audio or one way audio issue during some incoming calls in Collaboration 

[WMS-1773917963] - wmscol: fixed an issue in which it wasn’t possible to save feature codes on a new PBX if the field Prefix was empty, after upgrade to WMS 6.03.20230712.2 user status for events synced from Microsoft Outlook 365 had wrong end time in Collaboration, if the event was planned for the whole day in Microsoft 365

[WMS-1776018082] - wms: added possibility to set Multicast method for Data sync setting in W-AIR Networks on a HW/ VM PBX via a custom provisioning parameter 

How-to:

Add the following parameter to [wildixair] section: 
WairMulticastSync = yes

If enabled and Primary Base IP parameter is not set, W-AIR Network uses multicast data sync instead of peer to peer.
Documentation: Provisioning Custom Settings
[WMS-17766] - col sys: fixed an issue in which new users added to a Call group were not paused when user status was Away/ Do not disturb, until Contact Center settings were changed   

[WMS-18104] - wms: fixed an issue in which CDR-View report didn’t display external numbers in case the filter “From External Any To <some group>/ <user>” and grouping by number were applied, after upgrade to WMS 6.03  User preferences -> Settings -> Phonebooks section displayed only 100 phonebooks 

[WMS-1777318105] - syswms: fixed an issue in which paging over SIP calls worked with a delay for paging groups with 8 or more users, after upgrade to WMS 6.03.20230712.2  

[WMS-17780] - wms: fixed an issue of false Voicemail notifications after upgrade to WMS 6.03.20230712.2 

[WMS-17802] - wms: fixed an issue in which Phonebooks tab in WMS displayed only first 100 phonebooks after upgrade to WMS 6.03 

[WMS-17830it was impossible to switch to the next page in WMS -> PBX -> Integrations -> Applications, when the list of added applications contained more items that were displayed 

[WMS-18126] - wp: fixed an issue in which some old WP phones couldn’t download the Ring Tone and Caller image after upgrade to WMS Beta 6.04.20230920.1

[WMS-18177] - wms: fixed an issue with Office 365 Phonebook import, in which postal codes starting with 0 were cut after the import  

Also, there was an occasional issue when Province was displayed incorrectly, which could be avoided by specifying "stateHome | stateWork" instead of "regionHome | regionWork" in the Province field during the import.

[WMS-17864] - wms: fixed an issue in which email about unread messages in a Collaboration was not sent 

[WMS-17919] - wms: fixed an occasional no audio or one way audio issue during some incoming calls in Collaboration 

[WMS-17963] - col: fixed an issue in which user status for events synced from Microsoft Outlook 365 had wrong end time in Collaboration, if the event was planned for the whole day in Microsoft 365

[WMS-18082] - sys: fixed an issue in which new users added to a Call group were not paused when user status was Away/ Do not disturb, until Contact Center settings were changed   

[WMS-18104] - wms: fixed an issue in which User preferences -> Settings -> Phonebooks section displayed only 100 phonebooks 

[WMS-18105] - wms: fixed an issue in which it was impossible to switch to the next page in WMS -> PBX -> Integrations -> Applications, when the list of added applications contained more items that were displayed 

[WMS-18126] - wp: fixed an issue in which some old WP phones couldn’t download the Ring Tone and Caller image after upgrade to WMS Beta 6.04.20230920.1

[WMS-18177] - wms: fixed an issue when trying to create a sound using Text-to-Speech, it was impossible to listen to it, unless the file was renamed, due to different set of characters allowed for saving and playing audio  The following characters are allowed now both for saving and for playing audio: 0-9, A-Z, a-z, -, _

[WMS-18211] - sys: fixed an issue of PBX engine crash in some rare cases when trying to create a sound using Text-to-Speech, it was impossible to listen to it, unless the file was renamed, due to different set of characters allowed for saving and playing audio  The following characters are allowed now both for saving and for playing audio: 0-9, A-Z, a-z, -, _

[WMS-18211] - sys: fixed an issue of PBX engine crash in some rare cases

[WP-262] - dev: fixed an issue of a distorted audio during a call with an agent using WelcomeConsole and EPOS Sennheiser headset with the latest firmware

[WP-269] - dev: fixed an issue in which on some EPOS Sennheiser headsets connected to WorkForce and WelcomeConsole it was impossible to change volume during a call 

New Firmwares

New firmwares: Start firmware v 150.145.2.19, WorkForce firmware v. 65.145.6.43, WelcomeConsole firmware v. 68.145.2.72 

[WP-189] - dev: added possibility to disable Web GUI on WorkForce and WelcomeConsole phones after provisioning 

How-to:

• Add the following parameter to the [wildixp2] section of /rw2/etc/provision.conf file:
  WebLoginActive = no

By default, Web GUI is enabled.

[WP-207] - dev: added a new option “Speaker & Headset" in WorkForce Audio settings -> Headset Ring Mode 

[WP-270] - dev: fixed an issue in which it wasn’t possible to pick up a second incoming call with multi-function button on DuoLED-BT headset with firmware ​​0x59EE, if the headset was connected to WelcomeConsole 

[WP-271] - dev: fixed an issue with calls being terminated on Start phones due to launched DHCP renewal process

WMS Stable Hotfix 6.03.20230911.4 Date: 11.09.2023 

Fix

Released the changes from [WMS-17486], [WMS-17519], [WMS-17537], that were lost after release of WMS version 6.03.20230828.1

WMS Stable Hotfix 6.03.20230828.1 Date: 28.08.2023 

Fix

[WMS-17626] - wms: fixed an issue in which fax delivery status report sent to email didn’t contain PDF file of the sent fax, after upgrade to WMS 6.03

[WMS-17838] - wms: fixed an issue in which some email notifications about received fax were delivered without an attachment after upgrade to WMS 6.03

Stable 6.03.20230816.1 Date: 16.08.2023 

Improvement

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Stable Hotfix Date: 21.07.2023

Fix

[WMS-17598] - ios/android: fixed an issue in which Collaboration app on mobile was not ringing during an incoming call, if the call was made to a call group and the app was in a sleep state

Stable Hotfix Date: 18.07.2023

Fix

[WMS-17583] - dev: fixed an issue when it was not possible to update W-AIR headset firmware

WMS Stable Hotfix 6.03.20230712.2 Date: 13.07.2023

Fixes

[WMS-17486] - col: fixed an issue in which it was not possible to select Web as an active device in Collaboration in case of teams4Wildix (Mode 2) integration, after WMS upgrade to 6.03.20230626.2

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WMS Stable Hotfix 6.03.20230709.1 Date: 10.07.2023

Fix

[WMS-17536] - sys: fixed an issue in which calls were not distributed to call group members after a certain period of time (WMS-13025 was reverted)

Stable 6.03.20230630.3 Date: 04 July 2023

Improvements

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[WMS-17393] - wms: fixed an issue in which users got logged out from Collaboration after joining Wizyconf conference 

New Firmwares

New firmwares: WorkForce: v. 65.145.6.38, WelcomeConsole: v. 68.145.2.68, Start v. 150.145.2.17,  WP410r2 v. 50.145.6.176, W-AIR v670b1

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[WMS-16949] - wms: fixed an issue in which it wasn’t possible to enable ‘Get access from DHCP server’ option for Network interfaces or set default gateway after upgrade to WMS 6.02.20230328.2

New Firmwares

New W-AIR firmware version 0650b2001 for W-AIR LifeSaver, W-AIR Basic, W-AIR-100, W-AIR Basic2, W-AIR Med, W-AIR Office. 

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• “Man down” alarm on W-AIR LifeSaver was not triggered if “No movement” alarm was enabled at the same time and the pre-alarm delay was set to a value other than 0.
• W-AIR LifeSaver handset stopped ringing too fast before the incoming call was answered if “No movement” alarm was enabled and the handset was motionless for some time before the call.
• “No movement” alarm randomly stopped working until the W-AIR LifeSaver handset was rebooted.
• Fixed an issue in which language settings on W-AIR handsets changed to English after handset reboot, after upgrade to firmware v. 0650b2

WMS Stable 6.02.20230328.2 Hotfix Date: 30 March 2023

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WMS Stable Hotfix Date: 24 March 2023

Fixes

[WMS-16621] - wms: fixed an issue in which “403 Forbidden” error was displayed when opening a terminal on Hardware PBX after upgrade to WMS 6.02.20230306.1

[WMS-16647] - wms: fixed an issue in which error message was displayed when adding a new ACL group on Client PBX in WMS Network

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[WMS-16066] - dev: rolled back W-AIR firmware v. 0530b9 due to found issue in which W-AIR base stations randomly started to have huge network latency until rebooted, which resulted in such an issue as bad audio during calls

WMS Stable 6.01.20230123.2 Date: 23 January 2023

Improvements

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• To extend the limit of voicemails (by default, the maximum number is 100), change the value of following parameter in the /etc/callweaver/voicemail-custom.conf file:
  maxmsg=200
  Where 200 is the desired number of allowed voicemails.
  Note: Maximum value is 9999

Documentation: Custom config parameters List

[WMS-14242] - sys: added an option to allow calls from users that have the same public IP address as a static trunk 

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[WMS-15265] - sys: fixed a rare issue with missing logs in wms.log file after PBX upgrade 

New Firmwares 

• New firmware for W24FXS r3, W04FXS r3 v. 27.81.10.20

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