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1 - Search field with speech recognition and call button: search for colleagues and contacts and perform quick actions from drop-down list: call, chat, send a fax/ Post-It etc:
2 - Device selection: active device to place and answer calls using Collaboration
3 - Add option: access to SMS / Fax / Post-It / Group chat dialog window:
4 - Video conference: create and manage videoconferences based on WebRTC. Read the Guide for the detailed description: Wizyconf Videoconference User Guide
5 - Other tabs of Collaboration:
Colleagues: list of colleagues with presence status and geolocation
Fn keys: monitoring / management of colleagues / features (same as BLF keys of phone)
Note Note: this menu becomes visible only if you have configured these keys in Settings -> Function keys.
Chat: active chat sessions
Phonebook: PBX shared and personal phonebooks
History: history of calls (synced with other Wildix devices), faxes, notes
Voicemail: access to Voicemail messages
Web CRM: allows opening of a web application inside Collaboration. Refer to the section Personal in Settings for more information
Note Note: this menu becomes visible only if you have configured it in Settings -> Personal -> Web CRM.
Settings: user settings, call features, feature keys settings and more
6 - Other (expanded):
CDR-View access (if not restricted by license)
- Map view: geographical map with location of colleagues
- Edit Colleagues
Show / hide offline users
Show / hide Post-It
Post-It History
Manage PBX: access to WMS (restricted to users of “admin” type)
Screen sharing manager
Open Attendant Console (if not restricted by license)
Outgoing faxes: outgoing faxes queue
Help: link to the Wildix Collaboration Guide (this Guide)
- License: shows the license assigned to a user and provides details on each user profile: https://www.wildix.com/licensing/
Version: current WMS version
7 - User name, extension, location (if available), User status, status message (if available), picture and logout option
User status
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It is possible to set up the system to manage incoming calls based on your current user status (available, DND, away) and on call type (internal, external, whitelist, blacklist). See chapter: Call features. |
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It is possible to add Custom statutes with predefined status message and duration period (read chapter Chat/ Presence). After you add them, they will be available for quick selection in the drop-down list in the menu of user status setting: |
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Select Other -> Chat in call dialog (See Chapter: Call Management)
Messaging tab opens and you can start typing your message and use chat input options:
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Select Other -> Screen in a call dialog (See Chapter: Call Management)
Select the application to share:
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Requirement:
- Check open ports: Group chat ports
Cloud-stored multiuser chat room with possibility to add up to 500 participants and send pictures/ files.
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Note: you can switch active device during a call by clicking on Continuity in a call dialog window (see chapter Switch active device during a call) or dialing Continuity Feature Code (*5 on the new device, like that you can pick up an active call using this device; otherwise *5 on the current device, like that other devices start ringing). |
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In case you have several devices registered to your account, you can decide whether all your devices must ring, or only the active one. See chapter: Active device for calls.
A call dialog window is displayed when there is an incoming call:
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You can set up automatic call forwarding based on user status (available, DND, away) and call type (internal, external, whitelist, blacklist). See chapter: Features.
Call management
You can manage a call directly from call dialog window:
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Easy html macro |
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<div class="container"> <div class="video"><script src="https://fast.wistia.com/embed/medias/ec07tbkzn1.jsonp" async></script><script src="https://fast.wistia.com/assets/external/E-v1.js" async></script><div class="wistia_embed wistia_async_ec07tbkzn1" style="height:315px;width:560px"> </div></div></div> |
Another video tutorial: Call transfer via BLF keys.
Conference call
It is possible to add users to call conference via Wildix Collaboration.
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Note |
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Note: if you were looking for chat conference in Collaboration, read more: Multiuser group chat. |
Video tutorial:
Scroll only inline |
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https://wildix.wistia.com/medias/wvj6o9wvjo |
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For more information about Intercoms integration, check documentation in the section Doorphone integrations.
For the details of how to configure intercoms for sending video stream and adding an unlock button, check the online documentation: Intercoms integration with Wildix - Video before answer and Unlock button.
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Ring only active device: check the box to make only the active device ring (ringer is muted on other devices; see chapter: Active device for calls)
- Dark theme: turn the toggle on to enable Dark mode in Collaboration
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- Press to access shared voicemail of another user or subscribe for a Call Group notifications manager to view missed calls and voicemails. Consult Shared voicemail feature and How to set up the Call Group notifications manager feature for detailed information
Prefix
Used to configure a certain predefined value that will be added to a dialled phone number or another BLF on WorkForce and WelcomeConsole. Consult How to Configure BLF type Prefix for more information.
Note Note: The support of BLF type Prefix starts from WMS 6.01.20221019.4.
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Integration service (WIService): this component is required by CDR-View, Popup App, includes headset integration, screen sharing, as well as adds support for additional features (separate documentation about WIService):
Headset integration (merged into WIService starting from v 3.2.2 on Windows and from v 3.2.17 on macOS): adds support for remote call answer/ hangup and volume control from headset via USB connector on Mac OS X / Windows.
Fax Printer (merged into WIService starting from v. 3.7.1): this component allows sending faxes from Windows / Mac OS X applications
Read the guide: Fax Printer for Microsoft Windows / Mac OS X
Also adds support for Kuando Busylight (https://www.wildix.com/portfolios/kuando-busylight/)Warning Important:
- Headset integration is not compatible with SfB (skype for business).
- If you are using a Wildix compatible third-party headset (Jabra, Plantronics, Sennheiser), uninstall the software provided by the third-party vendor and use Wildix Integration service.
- Screen sharing component (merged into WIService starting from v 3.4.1 on Windows and macOS): lets you share your screen and provide remote access to your desktop.
See chapter: Screen Sharing and remote control Mac OS X:
call generation by clicking on a web page link containing a phone number (support of “sip:”, “wildix:” URI)
call generation by right-clicking on a phone number and selecting Services -> Call with Wildix PBX:
- Windows:
- URI support; call via shortcut (Dialing hot key, configured in Collaboration Settings -> Personal). Note: WIService for Windows requires .NET Framework v.4.0
- Outlook Integration (merged into WIService starting from WIService v. 3.5.1): adds support for Calendar Sync, Presence, click2call, IM, call popup from Outlook
Check this guide for more info:Outlook integration for Microsoft Windows
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Create/ edit a contact
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Note: only users with certain permissions can modify public phonebooks; to enable the option, the PBX admin must add ACL ability "Can" - "Modify public phonebook". |
Go to Collaboration -> Phonebook:
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Type of contact (internal / external / whitelist / blacklist): in case contact type is defined, the rules of call features selected in Collaboration Settings -> Features is applied for calls from this contact (it is also possible to define rules for call routing based on call type in WMS -> Dialplan)
Custom ring: it is possible to select a custom ringtone for the contact
Notes: notes entered here are visible and can be edited by other PBX users
Warning Important: these notes can be consulted only from Phonebook; for contact notes that can be displayed and added to contact during a call, see chapter: Contact notes.
3. Click on the Tick icon (Save):
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