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In this Quick Start Guide you can find information on how to connect WHS headsets (WHS-MONO, WHS-DUO, WHS-BT), Mono/ DuoLED, DuoLED Bluetooth, WelcomeConsole-EXT – keypad extension module for WelcomeConsole/ WP490 2015/ WP490G, WorkForce WiFi Dongle, WPEHS – Wireless Headset Adapter for WelcomeConsole/ WP490 2015/ WP490/ WP480G. Useful links:
Updated: January 2023May 2024 Permalink: https://wildix.atlassian.net/wiki/x/Fx-OAQ |
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WHS – Wildix Headsets
- WHS-MONO (one ear)
- WHS-DUO (two ears)WHS-BT (bluetooth, one ear)
Third party headsets integrated with Wildix phones: Wildix Compatible Headsets - Jabra, Plantronics, EPOS Sennheiser, JPL, Axtel, Orosound.
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- WP4X0 2015/ WP4X0G/ Start pre 2024/ WorkForce pre 2024/ WelcomeConsoleWelcomeConsole pre 2024
- WP600A/ ACG/ Vision/ SuperVision
- WP old series
- W-AIR Basic (EOL)/ W-AIR 100 (EOL)/ W-AIR LifeSaver/ W-AIR Med/ W-AIR Office
- Compatible with iPhone and Android phones
- Compatible with Apple Mac and Windows PC
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- Use RJ9 cable for WP4X0/ WP4X0G/ Start/ Workforce/ WelcomeConsole and WP old series
Turn off
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Connection to WP600A/ACG, Vision, SuperVision
Make sure the headset is switched on, then proceed as follows:
Press and hold the receiver button , until the blue LED starts flashing
- Go to the Wildix WP phone’s Settings menu -> Wireless & Networks -> Bluetooth and move the switch to the position ON
- Select WHS-BT from the list of AVAILABLE DEVICES
When connected, the headset’s blue and green LEDs turn on for several seconds and a voice prompt says "Connected".
Connection to W-AIR LifeSaver/ W-AIR Med/ W-AIR Office
Make sure the headset is switched on:
- Press and hold the receiver button , until the blue LED starts flashing
- Go to the Wildix W-AIR LifeSaver/ W-AIR Med/ W-AIR Office handset’s Settings menu -> Bluetooth and select Enable Bluetooth
- Select Search for devices
- Select Wildix WHS-BT headset (the chipset number is shown) from the list of available bluetooth devices and select Pair
- Enter the PIN: 0000
When connected, the headset’s blue and green LEDs turn on for several seconds and a voice prompt says "Connected".
Connection to WorkForce/ WelcomeConsole
- Connect a USB dongle (e.g. Jabra Link 360/370) to your PC
- Install and run dedicated software for the USB dongle (e.g. Jabra Direct)
- Make sure the headset is switched on, press and hold the receiver button
- Follow instructions of the desktop software for pairing the USB dongle and the WHS-BT headset
- When paired, connect the USB dongle to WorkForce/ WelcomeConsole
Answer / End a call
Proceed as follows:
- To answer or to end a call, press the receiver button on the headset
- The blue and green LEDs flash twice During the conversation the LED is off
- Use 3,5 mm cable for WP600A/ACG, Vision/ SuperVision, W-AIR Basic / W-AIR 100 (EOL)/ W-AIR LifeSaver/ W-AIR Med/ W-AIR Office, iPhone and Android phones, Apple Mac and Windows PC
WHS-BT
Packing list
- 1 x monaural Bluetooth headset
- 1 x USB charging cable
Compatibility
- WP600A/ WP600ACG, Vision/ SuperVision, WorkForce and WelcomeConsole (USB dongle is required, e.g Jabra Link 360/ 370)
- W-AIR LifeSaver/ W-AIR Med/ W-AIR Office
- Compatible with iPhone, Android phones, Apple Mac and many Windows PC models
Features
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Quick Start Guide
Description of buttons:
Charging
Use the USB cable provided to charge the headset:
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Turn on
Proceed as follows:
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- and Android phones, Apple Mac and Windows PC
MonoLED, DuoLED Anchorledheadset ledheadset
ledheadset | |
ledheadset |
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1 x MonoLED/ DuoLED headset
1 x table stand
1 x portable case
1 x spare ear pads
1 x USB Type-A adapter
Compatibility:
- WorkForce 5
- ForcePro 5
- WelcomeConsole 5
- WorkForce pre 2024 (full LEDs support starts from firmware v. 65.145.2.7)
- WelcomeConsole WelcomeConsole pre 2024 (full LEDs support starts from firmware v. 68.145.2.28)
- Vision, SuperVision
- Apple Mac, Windows PC
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It is possible to enable sidetone feature on Windows, consult this Article for details.
Quick Start Guide
Headset Overview
USB Connector Overview
Connection
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Warning |
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IMPORTANT NOTE ABOUT CHARGING! Place the Headset in on charge as shown on in the following picture to avoid damaging the unit:
Warning! Placing the Headset in the other direction can lead to severe damage if the USB port output is higher than 1500 mAhmA. |
Note |
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Notes:
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Packing list
- 1 x MonoLED-BT/ DuoLED-BT Headset
- 1 x Base Station
- 1 x USB Type-C to Type-C cable
- 1 x USB Type-A to Type-C adapter
- 1 x portable case
Compatibility
The Headset supports dual (multipoint) wireless connection, which means it can be connected to two devices simultaneously:
- Via Base Station. Such connection provides full support of LED user and call statuses and compatible with:
- Apple Mac, Windows PC
- WorkForce 5
- ForcePro 5
- WelcomeConsole 5
- WorkForce pre 2024
WelcomeConsoleWelcomeConsole pre 2024
Vision/ SuperVision (starting from v.3.07.51)
Warning Limitation on Vision/ SuperVision: To change volume on MonoLED-BT/ DuoLED-BT, use volume buttons on Vision/ SuperVision.
- Via Bluetooth module embedded in the Headset itself.
- Vision, SuperVision
- W-AIR LifeSaver
- W-AIR Med
- W-AIR Office
Android, iOS apps
Warning Limitation: Connection via embedded Bluetooth module doesn't provide:
- LED user statuses support, only call statuses
- Call control (it works only if connected via Base Station)
Features
- Status LEDs: online, away, DND/conference, on call, ringing, call hold, missed call
- Answer/ Hangup/ Mute/ Volume control buttons
- Wideband audio frequency
- Ultra noise canceling mic
- Up to 30m wireless range
- Talking time up to 15 hours
- High-performance 6th generation CVC technology
Quick Start Guide
Headset Overview
Base Station Overview
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Adjust volume during a call/ ringer volume
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ringer volume
- Press Volume Up to increase the volume
- Press Volume Down to decrease the volume
Reset the Headset
- Press and hold Mute button and then connect the Headset either to the charging cable or the Base Station
- Keep Mute button pressed for two seconds after connecting the cable
- These steps will lead to a reset of the Headset
WelcomeConsole-EXT – Extension module
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- WP490 2015/ WP490G/ WelcomeConsole pre 2024
Features
- WP490EXT 2017: 40 Programmable BLF keys, 4.3” 272*480 COLOR Display
- WP490EXT pre 2017: 20 Programmable BLF keys; 4.3” 272*480 Graphical LCD with Backlight
- Powered by Wildix phone
- Up to 3 Modules Daisy-chain
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- Add Feature Keys to be monitored via the expansion module and move them under the desired section (under Exp module 1 / Exp module 2 / Exp module 3…)
- Click Save
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WiFi Dongle
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Notes:
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Packing list
1 x WorkForce WiFi Dongle
- 1 x Type-C adapter
Compatibility:
- WorkForce
- WorkForce 5 (2024)
- WelcomeConsole 5 (2024)
Features
- IEEE802.11b/g/n/a/ac Wireless standard
- WPA-PSK/WPA2-PSK; WPA/WPA2 Encryption
- 2.4GHz and 5GHz Dual band frequencies
- Wireless speed up to 600 Mbps
Quick Start Guide
WiFi Dongle Connection
- Connect WorkForce WiFi Dongle to Type-C adapter
Plug the Dongle into WorkForce USB Type-C port
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- 1 x RJ12 port (port 1 on the picture) to connect to Wildix phone
- 1 x RJ45 port (port 2 on the picture) to connect to Jabra headsets
1 x 3.5 mm Jack (port 3 on the picture) to connect to Poly (formerly Plantronics) headsets
Connection
Note |
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Note: In case you connect two extension modules + 1 WPEHS, it’s necessary to connect the power adapter to the 2nd extension module. |
Jabra (GN Netcom):
Poly (formerly Plantronics):
Sennheiser:
Firmware Upgrade (WelcomeConsole-EXT and WPEHS)
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