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This guide gathers all the information on setting up and using the Voicemail service. Created: January 2019 Updated: January 2020 Permalink: https://confluence.wildix.com/x/LAAJAg |
| Table of Contents |
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General information and limitations
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- Collaboration - Voicemail menu (see /wiki/spaces/DOC/pages/30285992Collaboration User Guide)
- WP4X0 phones - press Voicemail key (see Wildix VoIP Phones - User Guide)
- Vision, WP600AXX phones - Voicemail menu (see Vision User Guide)
iOS / Android - History menu → Voicemail tab (see iOS Collaboration Mobile User Guide, Android Collaboration Mobile User Guide)
- W-AIR handsets (no graphical interface) - press and hold the Voicemail key (the numeric key "1"), then follow the audio instructions (see W-AIR DECT Handset - User Guide)
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- via Collaboration
- if "Web Push" is enabled in Collaboration Settings → Personal, Google chrome browser is open and user is logged in to Collaboration, user receives a popup notification about new Voicemails (check /wiki/spaces/DOC/pages/30285992Collaboration - User Guide (Settings - Personal)
- there is a label on the Voicemail tab displaying a number of unread messages in red color
- to iOS / Android / Vision / WP600XX: Voicemail tab (located in history menu for iOS / Android) has a label displaying the number of unread messages in red color (+ LED blinking on Vision, WP600AXX)
- to WP4X0 phones: LED blinking + the envelope icon in case there is a new message
- to W-AIR handsets: LED blinking + the envelope icon in case there is a new message
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Custom provisioning parameter EnableMWISubscribe allows enabling Voicemail LED notifications for analog phones connected to W24FXS 2015. More information: Provisioning Custom Settings.
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If "external", "blacklist" and "whitelist" classes are not activated ("Activate class" tick is off), behavior is inherited from "internal" class. If "do not disturb" and "away" is not activated ("Activate class" tick is off), behavior is inherited from "available" status. More information: /wiki/spaces/DOC/pages/30285992Collaboration - User Guide (Settings - Call features)
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- Add ACL permission "Can see - Voicemail - group" (Specify group) (in WMS → Users → Groups)
- Add Feature key "Voicemail" and specify user (via Collaboration or WMS). More information: /wiki/spaces/DOC/pages/30285992Collaboration - User Guide (Settings - Function keys)
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Exit Code "0" from Voicemail allowing caller to speak with an operator
Use case: someone has reached the company and the call was sent to Voicemail, caller can hit 0 at any time to speak with an operator
How to enable it:
- Add the parameter operator=yes to the file voicemail.conf (More information: Custom config parameters List)
- Add the letter ‘o’ as called number to the Dialplan context (add "o" as called number and under it add "Dial the phone" / "Call group")
Dialplan example:
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The "o" entry must be added to all originating Dialplans that a call arrives in, where you want the user to be able to utilize the 0. Examples:
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Auto-deletion of Voicemails
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Via CDR-View it is possible to see the statistics on the Voicemails received by the users of the system. More information: https://manuals.wildix.com/cdr-view-user-guide/CDR-View User Guide.
Developer: Voicemail APIs
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