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The manual Guide describes the features and functionalities of W-AIR Headset and provides the necessary details needed for its proper operation. Created: December 2018 Updated: February 2022 WMS Version: 34.880X/ 45.010X Useful links: Permalink: https://confluence.wildix.com/x/iQA8AQ |
Table of Contents |
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Before using the Headset
Unboxing
Examine the package for evidence of physical damage prior to opening. If there is a proof of mishandling, report it to your certified Wildix Partner.
Make sure that all the components are present in the shipping package:
W-AIR Headset:
1 x Headset
- 1 x Headband
- 1 x Charger
- 1 x A/C adapter
- 1 x Headband
- 1 x EarbudEarbud
W-AIR Headset Charger is ordered separately on WMP (A/C adapter is supplied with the Charger). You can order Single Charger (available for purchasing and through HWaaS) for one Headset or MultiCharger (available only through HWaaS, WMP code: R-WAIR-Headset-MultiCharger-1m/1y/5y) for six Headsets.
Using the Charger
W-AIR Headset is charged through the use of a charger. The The charger is powered by AC supply from 110from 110-240VAC that supplies supplies 5.5VDC at 600mA.
When charging the battery for the first time, it is necessary to leave the Headset in the charger for at least 10 hours before the battery is fully charged, and the Headset is ready for use.
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2 - Mute button
3 - Call button
4 - Volume- + button
5 - LED Indicator
6 - AUX Function button (Power On)
7 - Volume+ button- button
8 - Speaker
9 - Charger
Note |
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Note: There are 2 button combinations that have to be pressed at the same time:
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Charger Overview
Single Charger
MultiCharger
1 - Charging pins
2 - Charger connection
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Color | LED indication | Status |
Green | Short blink followed by long blink | Power Up |
Fast short blink, repeated | Incoming call | |
Fast short blink, repeated | 2nd incoming call, call active, Silent mode on | |
Single short blink. Notification of call only via audio in HS | 2nd incoming call, call active, Silent mode off | |
Single short blink | In call | |
Long blink | Battery charging | |
Steady on | Battery charging, full | |
Red | Long blink followed by short blink | Power Down |
Fast, short blink | Low battery | |
Steady on | Battery charging, low battery | |
Long blink | Registration failed | |
Single short blink repeated slow | Idle, out of range | |
Blue | Short blink repeated fast | Registration, ongoing |
Long blink | Registration completed | |
Single short blink repeated slow | Idle, connected | |
Purple | Steady on | Menu |
None | Deregistered |
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Warning |
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Limitation: it is impossible to register a W-AIR Headset if the code of W-AIR network set up in WMS → -> Devices → -> W-AIR Networks is different from "0000" (default code). Workaround: you can temporarily change the code to default one ("0000") on the page W-AIR Networks, register and assign the Headset(s), and then change it back to custom one. |
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Warning |
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After successful registration, put the headset Headset into the charger to update the Firmware. |
You can see the progress of the upgrade procedure of W-AIR headset Headset on the web interface of the W-AIR base.
Note |
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Note: you can find W-AIR headset Headset on the base's interface by its IPEI, to check IPEI, detach the microphone from the headsetHeadset, as shown on the picture: |
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FWU Progress Status Overview
Parameter | DesciptionDescription |
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Off | Firmware version is specified to 0 and FWU is off |
Initializing | FWU is starting and the progress is 0% |
X% | FWU is ongoing |
Verifying X% | FWU is done and now verifying before swap |
Waiting for charger | Headset should be restarted |
Complete | FWU is completed |
Error | Not able to update, file not found, file not found, file not valid etc |
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valid etc |
Assignment of W-AIR Headset to a user
Note |
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Note: Starting from WMS 5.04.20220124, it is possible to assign/ deassign registered W-AIR Headsets to users via WMS -> Devices -> W-AIR devices. Documentation: WMS Start Guide, chapter Assigning W-AIR handsets/ headsets. |
After you registered your Headset to the Base station, you need to assign a user for handling calls:
- Go to Collaboration top menu -> Device selection
- Expand Device selection list and click + Add device:
Press Call button on your W-AIR Headset to get the pairing code code:
Note Note: a pairing code always consists of 4 digits.
Enter the code into the field Pairing code:
Note Note: the code is repeated 3 times. If authentification fails, press Call button one more time to get the new code.
- After the Headset has been successfully assigned, the voice prompt announces "Activated, thank you!"
- The Headset appears in the list of available devices in Collaboration within few seconds:
Deassignment of Deassignment of W-AIR Headset
To delete the Headset from the list of available devices:
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- Enable/ disable Silent mode:
Press Volume+/ Volume- button for 2 seconds to enable/ disable the mode. The voice prompt announces "Silent mode on/ off"
- Increase/ decrease ringer volume:
Press Volume+/ Volume- button to increase/ decrease ringer volume
Enter Enter Menu mode:
Press AUX function button to enter Menu mode
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Warning |
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Important! Feature is available only for systems with recurrent licenses (feature not available for Lifetime and Per Service PBXs) with at least one Premium user. On WMS 3.88 feature works only in “en” or “en-us” languages. On WMS Starting from WMS 4.0, feature works in English, Italian, French, German languages. |
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- Make sure the procedure for calling Feature Codes "pbxfeatures (Features codes dialplan)" is present in the "Included procedures" of the Dialplan used for outgoing calls (it is present by default in the "users" procedure), e.g. "pbxinternal". This enables you to place calls from W-AIR Headset via "Dial by name" service, by pressing the "Call" button in case there is no active call.
- You can override custom voice prompts used in "Dial by name" service via Custom Dialplan variable DIALBYNAME_PROMPT=custom string, more information: Wildix Business Intelligence - Artificial Intelligence services
- If, for some reason, you would like to use the IVR via ASR feature (How to configure IVR via ASR with Directory in Dialplan) from W-AIR Headset, you can modify the procedure used for outgoing calls to route the calls to the "IVR" procedure, e.g.:
Outgoing call via iOS/ Android app
- Tap Dialpad icon
- Tap W-AIR HS
- Type the phone number
- Tap the green Handset button
Video:
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<iframe src="https://www.youtube.com/embed/Xn4-mwPRSCg" width="560" height="315" frameborder="0" allowfullscreen="allowfullscreen"></iframe> |
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Note |
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Note: you can switch active device during a call by clicking on Continuity button in a call dialog window (refer to Collaboration Guide, chapter Switch active device during a call). |
Reject an incoming call
- Double press Call button to button to reject an incoming call. The voice prompt anounces announces "Call rejected"
Increase/ decrease a call volume
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Press Mute button to mute/ unmute the microphone during a call. The voice prompt announces "Mute on/ off"
Hold
Put a call on hold/ Retrieve a call:
Press Call button for 2 seconds to put a call on hold/ retrieve a call. The voice prompt announces "Call on hold"/ "Call retrieved"
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When the Headset is in the Idle state, a user can enter the main Menu and its submenus to change different settings.
- Enter the main Menu: Press AUX function button
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Silent mode: When enabled, the ringer is silenced. Does not affect the stored value of ringer volume
On
Off
Language: Two languages are available on the Headset: English and another language, selectable for a user
English
Native
Registration: Announces the registration to a W-AIR Base station
Register
- Deregister
Audio feedback: Choose between beeps or voice prompts (where available) as user feedback. Where no voice prompts are available, beeps will be played and this setting is ignored
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