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Use of App outside the office network: the first time you make a login from the local network, the PBX sends the settings of the public network to the application (the same for connection from the public IP). The app tries to connect using the first IP and if it fails, it moves to the second one, thus ensuring the connection both when you are in or outside the office network.

Requirements:

• WMS version 3.8x/ 4.0x0X or higher
• Android OS: 5.0 or higher starting from Android app version 5.00.26  (Android 4.0 or higheris still compatible with version lower than 5.00.26)

Push notifications

Thanks to push notifications, the app no longer needs to run all the time . Starting from WMS version 3.86, as it automatically disconnects from SIP / Presence server in background which helps to improve battery usage. If you receive a call / a chat, the app sends you a notification, even in case it was closed.

To deactivate access to Presence and SIP server and stop receiving notifications, you can set your user status to Offline or log out from the app. Read the chapters Status and Log out for more info.

Read about push notification: https://blog.wildix.com/en/what-is-push-notification-for-mobile-apps/.

Login

Use your Collaboration credentials to access the mobile application:

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Two-factor authentication (2FA)

Starting from WMS Version 3.85 and Android app version 3.3.20 it It it possible to use 2FA authentication for login. The option can be enabled in Collaboration -> Settings -> Personal.

Detailed information can be found in Collaboration User Guide.

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4 - Chat

5 - Settings

User status

• Tap Dialpad

• Tap status icon / user picture

• Select user status: DND / Away / Offline / Online

• Enter your status message and select until date and time (optional)

  
  

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• Tap Dialpad and select Function keys to switch to Function keys menu

• Tap on a function key you wish to call

• Select Call from the drop-down list

From Enterprise Contacts

• Tap on contact you wish to call

• Choose the number you wish to call

From History/ Voicemail

• Go to History (All or Missed tab)/ Voicemail

• Tap on a user/ a voicemail message

• Select Call from the drop-down list:

From Chat

• Open a chat session with a user
• Tap Handset button
• The call is placed automatically

It is also possible to call phone numbers from chat if they start with + and have a length between 7 and 18 digits.

From your device’s contacts

• Tap a contact in your Android contacts

• Tap a phone number that you wish to call

• Select Wildix

Support of URI for call generation

Thanks to URI support it is possible to generate a call by clicking on a link containing a phone number. It allows you to start calls from a browser using Wildix application.

Supported links:

• <a href="tel:[phone number]">

• <a href=”sip:[phone_number]”>

• <a href=”wildix:[phone_number]”>

• <a href="callto:[phone number]">

where [phone_number] parameter can also start with “+”;

To generate a call from a browser:

• Tap on a phone number you wish to call

• Select Wildix from the drop-down list

  
  

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Answer a call

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a call

• Tap Swipe the green Handset button left to answerTap

• Swipe the red Handset button right to decline

Pick up a call of another user / a call group

You can pick up a call of another user / a call group in case it cannot be answered

• Go to Function keys menu

• Tap on a user / a call group who are receiving an incoming call

• Choose Pickup from the drop-down list

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10 - Switch back to Dialpad/ Function keys tabs to make a new call

Transfer

Blind transfer:

(transfer without notification)

• Tap Transfer button during a call

• Tap Contact to select a number from the phonebook or Number to manually enter the number

• Select a contact and tap the number / enter the number and tap the green Handset button

Attended transfer:

(transfer with notification)

• Tap New call button during a call

• Make a new call (select a contact from Contacts or dial the number manually)

• Wait till the other party answers (the previous call is now on hold)

• Tap Transfer button and select the call on hold to complete the transfer

Video tutorial: 

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Switch between 2 active calls

To switch between 2 active calls, swipe left/ right.

The second call is put on hold.

Control of active calls on other devices and Call continuity

Control of active calls on other devices

The feature allows you to view and control your own active calls on other devices registered to your account. You can hold/ resume, record, hang up a call as well as send DTMF. 

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With the help of Call continuity it is possible to pass your active calls on other devices to Android or another specific device:

To pass an active call to Android Collaboration app:

• Tap Call continuity button 
• A call is automatically picked up on Android

To pass an active call to a specific device:

• Tap and hold Call continuity button
• Select a device from the list
• A call is automatically picked up on the selected device

Chat

All the colleagues added to your roster appear in Chat menu.

• Tap Chat

• Use the search field to find a user

• Tap a user and enter your message

• Tap Paper plane icon to send the message

You can also open a chat from live search results and History.

View contact information and additional user details

• Tap Details button (three dots) to view user's mobile number, email address (available only if it was added via Collaboration or WMS). In  In case this information is specified, you can place a call, send SMS or write email via external applications installed on your device
• Tap on user name to view full user status, active call info, location on map

Send a File / an Image / a Post-It

Send a file / an image:

• Start a chat with a user

• Tap +

• Select the source. :

• Photo & Video Library 

• Downloads 

You can select a specific album from Photo & Video Library on your phone and select files to be sent: 

Send a Post-It

• Start a chat with a user

• Write your message

• Tap +

• Select the option Send as Post-It

Send a voice recording

• Start a chat with a user
• Press and hold Microphone icon to record a message
• After you finish, release to send

Delete chats

• Select chats you would like to delete by holding them
• Tap Trash icon to delete

Participate in Wizyconf videoconference 

Starting from Android Collaboration version 3.4.05, it is possible to participate To participate in Wizyconf videoconference.:

• Open a chat session with a user that sent you an invitation
• Tap on the invitation
• Select Join to enter the conference room or Call to access the conference in audio-only mode. Follow /wiki/spaces/DOC/pages/30280852 Wizyconf Videoconference User Guide for details
• To leave the conference room, tap Exit the conference (X)

Multiuser group chat 

Multiuser cloud-stored group chats with possibility to add up to 500 participants and send pictures/ files. 

Create a group chat 

1. Tap + 

2. Specify the group name and tap Done

3. Add participants 

4. Tap Done to finish 

   
   

Add / remove participants 

Open the group chat management section by tapping on its name.

1. To add a participant: start typing a participant's name/ extension number in the search field, tick to add

2. To remove a participant: untick a participant or tap on a participant with indicated x icon

3. Tap Done to save changes 

   
   

Leave / close the group chat:Only the group chat manager can close the chat. Other participants can leave it and can join back only after the manager adds them again.

All the participants including the owner can leave a group chat:

• Select a group chat you would like to delete by holding it

• Tap Trash icon to leave

  / close

  
  

History

Tap History to access the log of calls and voicemails. Incoming, outgoing and missed calls (highlighted in red) are displayed in All tab. In order to view only missed calls, tap Missed tab.

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Voicemails

• Tap Voicemail tab
• To download a voicemail message, tap 
• To playback a voicemail message, tap Play button
• Tap on a voicemail message to display the drop-down list: Call a user who left a message, Mark as read or Delete it

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• Select one or multiple Voicemails
• Click Mark as read or Delete icon 

Settings

• Account: login window

• Personal: contact details

• E-mail

• mobile number

• Ringtone: Change the default Wildix ringtone to one of your device’s ringtones

• Features by call class (Internal, External, Blacklist, Whitelist):

• • Activate class: available for External / Blacklist / Whitelist (activates the class)

  • Call reject: if enabled, you do not receive incoming calls

  • Call Forward Busy: tap the Toggle button and enter the number or VOICEMAIL, to enable call forwarding when busy on the phone

  • Call Forward No Answer: tap the Toggle button and enter the number or VOICEMAIL, to enable call forwarding in case of no answer

  • Call Forward All: tap the Toggle button and enter the number or VOICEMAIL, to enable the forwarding of all the incoming calls

  • Call waiting: enable to be able to receive more than one call at a time

  • Mobility with timeout: if enabled, you receive incoming calls to your mobile number after the specified timeout; mobile number must be configured in Collaboration Mobile app Settings -> Personal

• Install WildixDAV (optional): Sync your enterprise phonebooks. Read Appendix 1: Sync of enterprise phonebooks with WildixDAV for more information. Note: the option is disabled for Android 10 phones. You can use any 3rd any 3rd party CardDAV sync tool instead.

• Advanced: access and change these settings only if needed. More information on Advanced Settings in Appendix 3: Advanced Settings

• About: Info about App version and developer

• Exit: quit the app

Change user picture

• Tap user picture to change the current profile photo

• Take a new one or choose the already existing photo 

  
  

Log out

• Tap Settings

• Tap the Log out icon

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