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Read about push notification: https://blog.wildix.com/en/what-is-push-notification-for-mobile-apps/.

Login

Use your Collaboration credentials to access the mobile application:

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Thanks to support of live search from PBX, there is no need to sync your enterprise (PBX) phonebooks anymore. You can now use real-time search in phonebooks to place calls. Your local contacts from the device’s phonebook also appear in live search results.

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• • VoIP: place a call via the PBX (recommended in case you have fast and reliable Internet connection)

  • Callback: you receive a callback from the PBX via Mobile network (make sure your mobile number is indicated in Settings -> Personal)

  • Direct Call: place a call via Mobile network

  • Wildix devices registered to your account (WP phone, Vision/ SuperVision, W-AIR handset/ headset etc): select a device from the list

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• Tap on contact you wish to call
• Choose the number you wish to call

From History/ Voicemail/ Call group

• Go to History (All or Missed tab)/ Voicemail/ Call groups

• Tap on a user/ a voicemail message

• Select Call from the drop-down list:

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You can pick up a call of another user / a call group in case it cannot be answered

• Go to Function keys menu

• Tap on a user / a call group who are receiving an incoming call

• Choose Pickup from the drop-down list

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Switch between 2 active calls

• To switch between 2 active calls, swipe left/ right

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• The second call is put on hold

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Control of active calls on other devices and Call continuity

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Multiuser cloud-stored group chats with possibility to add up to 500 participants and send pictures/ files. 

Create a group chat 

1. Tap + 

2. Specify the group name and tap Done

3. Add participants 

4. Tap Done to finish 

   
   

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Tap History to access the log of calls and voicemails. :

• Incoming, outgoing and missed calls (highlighted in red) are displayed in Alltab. In order to view only missed calls, tap Missed tab

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• To view voicemail messages,

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• tap Voicemail tab

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• To view missed calls notifications for specific Call groups (Call Group notifications manager feature, tap Call groups tab

Tap the double Arrowhead icon to view user contact details and a call log:

Archive / Delete calls

• Tap on a user to display the drop-down list

• Tap Archive if you want to archive a call

• Tap Delete if you want to delete a call

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Voicemails

• Tap Voicemail tab
• To download a voicemail message, tap 
• To playback a voicemail message, tap Play button
• Tap on a voicemail message to display the drop-down list: Call a user who left a message, Mark as read or Delete it

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• Select one or multiple Voicemails
• Click Mark as read or Delete icon 

Call Group notification manager

Starting from the App version 5.05.07, it is possible to view missed calls notifications for specific Call groups by using Call Group notification manager feature.

Check the documentation How to set up the Call Group notifications manager feature for details.

Settings

• Account: login window

• Personal: contact details

• E-mail

• mobile number

• Contact center: dynamically log into Call groups
  

  Note
  Note: This option is available for WMS v 5.04.20211108.3 or higher.

  • Sign-On: enable this option and select Call groups in the Groups section below, to dynamically log into them.

  • Unavailable on away / dnd: This option auto-pauses you in all Call groups when your status changes to Away/ DND.

  • Groups: here you can see the list of all Call groups, both the CGs you’ve been statically added to (the toggle is greyed, the status cannot be changed on this page, only via WMS), and CGs you can choose to answer for.

  • To save any new changes in Contact center menu, press Back button (exit Contact Center menu) 
    For more information, refer to the Contact centerchapter of Call distribution in Call groups guide.
    
    

• Ringtone: change the default Wildix ringtone to one of your device’s ringtones

• Features by call class (Internal, External, Blacklist, Whitelist):

  • Activate class: available for External / Blacklist / Whitelist (activates the class)

  • Call reject: if enabled, you do not receive incoming calls

  • Call Forward Busy: tap the Toggle button and enter the number or VOICEMAIL, to enable call forwarding when busy on the phone

  • Call Forward No Answer: tap the Toggle button and enter the number or VOICEMAIL, to enable call forwarding in case of no answer

  • Call Forward All: tap the Toggle button and enter the number or VOICEMAIL, to enable the forwarding of all the incoming calls

  • Call waiting: enable to be able to receive more than one call at a time

  • Mobility with timeout: if enabled, you receive incoming calls to your mobile number after the specified timeout; mobile number must be configured in Collaboration Mobile app Settings -> Personal

• Install WildixDAV (optional): sync your enterprise phonebooks
  

  Note

  Note: The option is disabled for Android 10 phones. You can use a 3rd party CardDAV sync tool (Open Sync, DAVx⁵ and DAVdroid) instead. The apps are available by the following links: Open Sync: https://play.google.com/store/apps/details?id=com.deependhulla.opensync DAVx⁵: https://play.google.com/store/apps/details?id=com.davdroid.managed DAVx⁵ free version via apk: https://f-droid.org/packages/at.bitfire.davdroid/

  Read Appendix 1: Sync of enterprise phonebooks with WildixDAV for more information.
  
  

• Advanced: access and change these settings only if needed. More information on Advanced Settings in Appendix 3: Advanced Settings

• About: info about App version and developer

• Exit: quit the app

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