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This guide gathers all the information on setting up and using the Voicemail service. Created: January 2019 Updated: April 2021 Permalink: https://confluence.wildix.com/x/LAAJAg |
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General information and limitations
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- Collaboration - Voicemail menu (see Collaboration User Guide)
- WP4X0 phones, START (ex WP410), WorkForce, WelcomeConsole phones - press Voicemail key (see Wildix VoIP Phones - User Guide)
- Vision, WP600AXX phones - Voicemail menu (see Vision User Guide)
iOS / Android - History menu → Voicemail tab (see iOS Collaboration Mobile User Guide, Android Collaboration Mobile User Guide)
- W-AIR handsets (no graphical interface) - press and hold the Voicemail key (the numeric key "1"), then follow the audio instructions (see W-AIR DECT Handset - User Guide)
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Custom provisioning parameter EnableMWISubscribe allows enabling Voicemail LED notifications for analog phones connected to W24FXS 2015. More information: Provisioning Custom Settings.
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Exit Code "0" from Voicemail allowing caller to speak with an operator
Use case: someone has reached the company and the call was sent to Voicemail, caller can hit 0 at any time to speak with an operator
How to enable it:
- Add the parameter operator=yes to the file voicemail.conf (More information: Custom config parameters List)
- Add the letter ‘o’ as called number to the Dialplan context (add "o" as called number and under it add "Dial the phone" / "Call group")
Dialplan example:
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The "o" entry must be added to all originating Dialplans that a call arrives in, where you want the user to be able to utilize the 0. Examples:
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Auto-deletion of Voicemails
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