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General information and limitations

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• Collaboration - Voicemail menu (see Collaboration User Guide)
• WP4X0 phones, START (ex WP410), WorkForce, WelcomeConsole - press Voicemail key (see Wildix VoIP Phones - User Guide)
• Vision, WP600AXX phones - Voicemail menu (see Vision User Guide)

• iOS / Android - History menu → Voicemail tab (see iOS Collaboration Mobile User Guide, Android Collaboration Mobile User Guide)

• W-AIR handsets (no graphical interface) - press and hold the Voicemail key (the numeric key "1"), then follow the audio instructions (see W-AIR DECT Handset - User Guide)

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Forwarding is available starting from WMS version 4 from WIldix Wildix Phones (WP4X0G 2017 and , START, WorkForce, WelcomeConsole) for users of the same PBX (not in WMS network):

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• via Collaboration 
  
  • if "Web Push" is enabled in Collaboration Settings → Personal, Google chrome browser is open and user is logged in to Collaboration, user receives a popup notification about new Voicemails (check Collaboration - User Guide (Settings - Personal)
  • there is a label on the Voicemail tab displaying a number of unread messages in red color
• to iOS / Android / Vision / WP600XX: Voicemail tab (located in history menu for iOS / Android) has a label displaying the number of unread messages in red color (+ LED blinking on Vision, WP600AXX)
• to WP4X0, START, WorkForce, WelcomeConsole phones: LED blinking + the envelope icon in case there is a new message
• to W-AIR handsets: LED blinking + the envelope icon in case there is a new message 

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Custom provisioning parameter EnableMWISubscribe allows enabling Voicemail LED notifications for analog phones connected to W24FXS 2015. More information: Provisioning Custom Settings.

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• BLF / Feature key "Voicemail" supported on WP480G 2017 / WP490G 2017 (r3) / START / WelcomeConsole / WorkForce (recommended): allows you monitor and listen to Voicemail of the selected user (when new message received, BLF LED turns steady blue)
• "Shared Voicemail" feature in WMS → Users → User preferences (old): subscribes you to the mailbox of the selected user (no access to personal mailbox via WP4X0 WP phones XML browser) 

Shared Voicemail BLF key

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Both the mailbox owner and the subscriber can delete Voicemails from WP4X0 WP phones XML browser interface.

Important: ACL rule "Cannot use - Voicemail" has higher priority than "Can see - Voicemail", read ACL rules & Call classes management Guide for details.

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By adding a rule in WMS → Users → Groups - "Cannot use - Voicemail" you can restrict access to Voicemail via Collaboration, Feature code, WP4X0 phonesWildix Phones, Vision, WP600AXX, iOS/ Android apps. 

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Add a custom provisioning parameter "XMLBrowserAuth" to the config file /rw2/etc/provision.conf to enable PIN protection for Voicemail via XML for WP4X0, START, WorkForce, WelcomeConsole phones.

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Exit Code "0" from Voicemail allowing caller to speak with an operator

Use case: someone has reached the company and the call was sent to Voicemail, caller can hit 0 at any time to speak with an operator 

How to enable it:

1. Add the parameter operator=yes to the file voicemail.conf (More information: Custom config parameters List)
2. Add the letter ‘o’ as called number to the Dialplan context (add "o" as called number and under it add "Dial the phone" / "Call group")

Dialplan example:

Auto-deletion of Voicemails

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