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x-bees Changelog contains all the latest features and improvements.

x-bees docs: x-bees partner program documentation.

Link for sharing: https://wildix.atlassian.net/wiki/x/AYA2Aw

Web 1.18.1.445468 / iOS 1.18.1.127320 / Android 1.18.1.127320 Date: 18.04.2023

New Feature

[XBS-1829] - kite: improved Kite conversation names and avatars displayed to agents and guests

  • For agent, guest name is displayed in the conversation title both in one-on-one and group conversations. In case another guest is added to the conversation, their name is added to the conversation name.
  • For guest, agent name is displayed in the conversation title in case of a direct Kite conversation. In case of a group conversation or direct Kite conversation via widget, service name is displayed in the conversation title.
  • In case chat is renamed, the new name is displayed both to agent and guest.
  • Avatars are set according to the displayed name (agent or service for guest). In case of adding or removing users, conversation avatar is updated accordingly.

Limitations:

  • When an agent or guest adds other guests or agents, search is limited to initial members of the conversation. It is not possible to find the conversation by entering new members’ names in the search field.
  • The updates don’t affect email notifications about unread messages, where conversation names follow the old logic. 

Documentation: x-bees Kite Meeting Scheduler

Improvements

[XBS-352] - mobile: removed the Save button in Settings (Calls sections) and improved the logic so that settings are automatically updated when exiting the settings screen

[XBS-573] - web: improved formatting of messages copied from x-bees conversations:

  • Removed user initials and background from copied messages
  • Added user name, extension, date and time the message was sent  

[XBS-1171] - mobile: made some UI improvements related to the display of buttons/ names of UI elements in different localizations

[XBS-1411] - web: improved performance of the Inbox tab with a large number of conversations

[XBS-2545] - kite: added Schedule a call button with meeting scheduler link to the email signature

Note:

  • Schedule a call button is added next to the Chat with me button.
  • LinkedIn button was moved under location.
  • The changes apply to newly generated email signatures.
  • Email signatures are saved locally.

Important:

  • The link to the meeting scheduler is added to the email signature for all users with x-bees Standard and x-bees SuperBee licenses, regardless of whether the calendar integration is enabled or not. In this case, the link should be removed manually when creating the email signature.  

[XBS-2641] - mobile: added notification displayed if user tries to access unavailable or private conversation on mobile

[XBS-2713] - web: added possibility to view video recordings without downloading them

Note:

  • Now, when the recording is ready, you have two options: watch or download it. When you click watch, a new tab with the recording opens.
  • The changes apply to all new recordings only. The old recordings remain in download only format. 

[XBS-2735] - kite: removed limitation according to which Kite widgets from other PBXs in WMS Network were not displayed and it was impossible to assign a conversation to agents belonging to another PBX

Note:

  • With the update, all Call groups from PBXs in WMS Network are displayed in the list of Services and all widgets inside the company are accessible as before.

Documentation: x-bees website widget configuration

[WMS-15852] - sys: improved the logic of updating user status in case of a confirmed Google Calendar event that is inside another longer event

After participating in an event that is inside another longer event, user status changes to this corresponding longer event.

Limitations:

  • The updated logic is applied to standard and Out of office events. Task and Appointment slots don’t support the updates.
  • Custom user presence and status are not restored after the end of the event. 
  • Custom user presence and status are not restored after the end of the conference started manually.
  • In case of changing response to the event invitation or deleting an event that is already in progress, the status is not updated.
  • There may be some issues related to Google Calendar integration and Wizyconf, which should be fixed in future releases.  

[WMS-16629] - crm: improved the logging process for cases when the user who manually logged the activity is not in Salesforce, by adding comment whom the task was created by in the Task Information section

Documentation: Salesforce Integration with x-bees

[WMS-16630] - crm: improved the logic of logging activities to Salesforce Partner Community, so that activities are not logged if there are only PBX users among participants

Note:

  • Also, added Due Date to make the activity created in the Salesforce Partners community look the same as in usual Salesforce integration. 

[WMS-16631] - crm: improved the logic of saving activities for Salesforce Partner Community, so that Account/ Lead/ Contact name is added in the Name column in the list of tasks

Fixes 

[XBS-1561] - web+mobile: fixed an issue in which PBX settings were not synced on user devices unless relogin was performed

[XBS-2637] - web: fixed an issue when CRM contact was displayed with a wrong name in the Info frame until the page was refreshed, which occurred after user had a call with a returned transfer

[XBS-2708] - web+mobile: fixed an occasional issue in which conversation was displayed as if created by guest, without all required controls on the Info frame, which occurred in the following cases:

  • When the conversation was created in Calendar via x-bees extension
  • After user opened a message via push notification on mobile, when the app was closed.

[XBS-2717] - web: fixed an issue when clicking on the Schedule event button, instead of being immediately directed to Microsoft Office 365 calendar, a login screen or home page was opened, even if user was already logged in to Outlook

Limitation:

  • The issue remains if user logs into x-bees by SSO with a personal email account (outlook.live.com).

[XBS-2747] - web: fixed an issue in which external caller/callee name was not displayed on the Info frame when the external phone number was looked up in local or external phonebooks

[XBS-2820] - web+mobile: fixed some issues in which

  • x-bees conversation was opened in Kite widget if user tried to open the conversation via a link on the Scheduled meetings screen in Kite widget
  • x-bees conversation was opened when user clicked on the Join the conference button on mobile if there were no messages in the conversation yet

[WMS-16466] - web: fixed an issue during creating conversation in which Lead was displayed two times when searching for the conversation participants

Web Conference Date: 11.04.2023

...

  • When in conference, click the Participants icon -> Conference ID and Dial-in numbers
  • Conference ID and Dial-in numbers are also accessible via More actions -> Invite people

Web 1.17.2.439395 Date: 07.04.2023

Fixes

[WMS-16753] - mobile: improved the logic so that user is suggested to open or download x-bees conference app when attempting to join or start the conference from mobile browser on iOS

  • Note: In case user taps Open x-bees conference app, but doesn’t have the x-bees conference app installed, the user gets a system error message that the browser cannot open the page.
  • Limitation: If a guest user attempts to start a conference in a new conversation from Kite widget (with no messages yet and no scheduled meetings), the conversation with the agent should be created first, so the user is directed to the conversation and needs to tap the start conference button again. 

Documentation: x-bees Mobile User Guide

x-bees conference iOS 1.0.23 / Android 1.0.8 Date: 03.04.2023

Fix

[WMS-16745] - wizy: fixed an issue with connection quality dropping for all participants if one of them joined a conference via x-bees App

...

Web 1.17.1. / iOS 1.17.1.120512 / Android 1.17.1.120512 Date: 10.03.2023

New Features

[XBS-420] - mobile: added possibility to share items (e.g. images, files, text, URL) to x-bees on mobile

  • Note: The maximum number of files that can be shared to x-bees at a time is 10

Documentation: x-bees Mobile User Guide.

[XBS-2394] - kite: added possibility to assign Kite conversations to a particular agent of a Service (Call group)

How-to:

  • Service is determined automatically
  • You can assign a conversation to yourself or any other agent. For that, click "Assign to me" or select an agent from "Assignee" drop-down list 
  • After assigning the conversation for the first time, all other agents are removed

Notes: 

  • You can assign conversations to agents of other Services. For that, select another group from "Service" drop-down list
  • In one-on-one conversations, after assigning it to particular agents, those agents are added as group chat members
  • You cannot assign conversations for dynamically added agents

Limitation:

  • Impossible to assign a conversation to agents belonging to another PBX in WMS Network

Documentation: x-bees Kite Meeting Scheduler.

Improvements

[XBS-2455] - web: restored possibility to add more participants to a SIP call and merge it into a conference

...

  • The feature works only for meetings created by guest users using Kite Meeting Scheduler.
  • Scheduled meetings are automatically logged as activities in Salesforce/ HubSpot only if the contact already exists in the CRM records.
  • To use this feature, the agent should be present in Salesforce/ HubSpot with the same email as in x-bees.
  • The logged activity includes meeting details and description and is marked as open; due date is the meeting date.
  • In case the meeting was rescheduled or cancelled, the changes are automatically synced to Salesforce/ HubSpot.
  • If the meeting was rescheduled via Microsoft calendar, it is also synced to Salesforce/ HubSpot.
  • Cancelled meetings are marked as closed.

[WMS-16254] - wizy: added Switzerland and Spanish dial-in numbers to the description of conferences created in x-bees

Fixes

[XBS-2358] - web: fixed an issue in which a lead was displayed without CRM match in Conversation Info section in case the lead was also an x-bees user from another PBX (from another company)

[XBS-2698] - web+mobile: fixed an issue in which colleague was displayed with Lead name from CRM integration in some places (e.g. during quotation or message forwarding, in read by list, etc.), if there was a Lead with the same email as the colleague

[WMS-16558] - kite: fixed an issue with incorrect calculation of available Kite Meeting Scheduler slots caused by applying Daylight saving time

Web Conference Date: 07.03.2023

...

[WMS-16467] - wizy: improved the process of storing recoding files, so that all recordings are stored for 6 months

x-bees conference iOS 1.0.22 / Android 1.0.7 Date: 02.03.2023

Fixes

  • Fixed help links inside the app
  • Fixed a rare issue when user could be stuck in the app in case of a single user in a conference

Web 1.16.1.411248 Date: 28.02.2023

New Feature

[XBS-2365] - ext: added possibility to schedule x-bees meetings in Google and MS 365 calendars

...

Note: if participants' emails don't match with those in x-bees, they are not automatically added to a conversation, but they can join via a link.

Web 1.15.1.409630 / iOS 1.15.1.118402 / Android 1.15.1.118402 Date: 24.02.2023

Improvements

[WMS-16236] - kite: limited the number of meetings that a guest user can schedule with a single agent; maximum two scheduled meetings with an agent are allowed

Notes:

  • Guest cab schedule the next meeting with an agent after at least one of the 2 scheduled meetings has passed. 
  • The restriction applies to meetings scheduled after the current release.

[XBS-2034] - web+mobile: made some improvements to the process of creating and managing conversation

  • updated the flow of creating a new conversation, requiring to enter conversation title and description first; members can be added after entering the title -
  • disabled the possibility to join private conversation via the invite link
  • added possibility to copy conversation link in the Info frame section: click on the link icon next to the conversation title; the icon is displayed only if the conversation is public

Important: After the current release, all conversations are made private. You can change type of the conversation via Info frame -> More actions -> Edit conversation -> enable the toggle switch in front of Available by link option 

[XBS-2186] - kite: removed “kite” from links to scheduled meetings in Google Calendar and email notifications (meeting invitation, update, or cancellation)

The updated links lead directly to the relevant x-bees conversation.

[XBS-2576] - web: added possibility to copy phone number on the History tab (double-clicking on the phone number gets it copied to the clipboard)

Fixes

[XBS-2634] - web: fixed an issue, in which error message appeared when saving event in Kite Meeting Scheduler at the same time with “Settings updated successfully” message, and the Save button remained clickable after saving the changes

Web Conference/ x-bees conference iOS 1.0.21, Android 1.0.6 Date: 20.02.2023

Improvements

[WMS-15951] - wizy: conference updates:

  • added timer next to the conference title

  • fixed an issue in which there was some sound from a user that was on mute

[WMS-16336] - wizy: restored the Info and Chat buttons state after user exits full-screen mode inside x-bees

Web 1.14.1.404216 / iOS 1.14.1.117078 / Android 1.14.1.117078 Date: 16.02.2023

Improvements

[XBS-2335] - web+mobile: made some Info frame improvements, which include:

  • Updated design of the Info frame, making the information more logically grouped
  • Added user avatar to the Info frame
  • Improved display of links in the conversation description, making the links clickable
  • Moved Schedule, Email invitation and Notifications button under user/ conversation avatar
  • Added display of all phone numbers of a phonebook contact
  • Added copy to clipboard functionality, allowing to copy user info (e.g. email, phone number, extension, company)
  • Grouped conversation members into External users and Colleagues
  • Highlighted avatars of external users in blue to distinguish them among other users
  • Added display of Available/ Away/ Busy status of users in the Conversation members list
  • Added possibility to View profile of user in the Members list (click More options -> View profile) and, in case of external user, create a CRM record, view activity, etc.
  • If there are more than 10 members in a conversation, full list of users is available via the Show more button
  • For improved navigation via the Members list, added Search option (click Show more at the bottom -> use Search field)
  • Added possibility for guests to add other users to a Kite conversation
  • Updated design of Salesforce/ HubSpot sections on the Info frame
  • Added possibility to create CRM record from a phonebook contact
  • Updated Info frame on mobile, adding information about CRM integration

Current limitation: If the user who created a group conversation changes his/her email, nobody will be able to edit the title or description of the conversation or add new members using name or extension.

Note: After the upgrade of the iOS or Android app, you will be automatically logged out. Please re-login after the update.

Fixes

[XBS-2458] - web: fixed some issues with Join button, in which: a) the Join button was not displayed; b) the Joining status was displayed next to a wrong conference (not the one user was actually joining); c) the Join button didn’t disappear after everybody left the conference

[XBS-2533] - web: fixed an issue in which no call duration was displayed during the conference on the side of the user who started the conference

[WMS-16366] - kite: fixed an issue in which meetings created by agent using Kite Meeting Scheduler were not marked as accepted in the agent’s calendar 

Web 1.13.1.393519 / iOS 1.13.1.114528 / Android 1.13.1.114528 Date: 02.02.2023

New Feature

[XBS-2515] - web+mobile: updated design of the login page:

  • Updated the title from “Log In” to “Welcome”
  • Changed the Log in button into Sign in
  • Updated the buttons Sign in with Google and Sign in with Microsoft 

Fixes

[XBS-902] - web+mobile: fixed an issue in which the number of users in a conversation, that was just created, was displayed incorrectly for some users

[XBS-2355] - wda: fixed an issue in which incorrect call status was displayed for a Colleague during a call if the user had enabled mobility (loader was infinitely displayed in the conversation list and mobile number instead of extension on the Live Dashboard)

[XBS-2466] - web: fixed an issue of duplicate chats with a colleague which occurred in some cases, e.g. after adding the colleague to another conversation and having a call with him

[XBS-2470] - web+mobile: fixed an issue in which user couldn’t start a conference in an empty one-on-one conversation, after which it was also impossible to send a message to any other conversation

Web 1.12.1.385176 / iOS 1.12.1.112391 / Android 1.12.1.112391 Date: 20.01.2023

New Feature

[XBS-2408] - web: added cookies banner and legal notice to the login page

Improvements

[XBS-2442] - web+mobile: made some UI/UX improvements on the Settings screen, which include:

  • fixed color of the About button in Dark Mode
  • removed divider under Chat link and Scheduler link buttons
  • added space under the Log out button
  • fixed an issue of missing icons in Dark Mode on mobile

Fixes

[XBS-2119] - mobile: fixed an issue after waking from sleep mode or restoring internet connection, in which the connecting icon in conversation was continuously displayed and user was not able to send a message, though new messages could be received

[XBS-2385] - web + mobile: fixed a rare issue in which an attempt to open one-on-one conversation with a user resulted in white screen

...

Web 1.11.1.374347 / iOS 1.11.1.109812 / Android 1.11.1.109812 Date: 04.01.2023

New Feature

[XBS-1548] - web+mobile: added localization of system emails (emails with one-time password, unread message notifications, etc.), sent to users who use localized version of x-bees

...

  • The language is detected based on the language of the user’s browser/ mobile device during login
  • In case user has a language that is not supported by x-bees, the default language is used - English
  • When there is no language saved for user (a new user who has not logged into x-bees), the agent’s language is used, in the following cases:
    • for all calendar letters
    • for invitation emails

Improvements

[WMS-15812] - wim: added possibility to send a batch of user presences from calendar to PBX

...

[XBS-2393] - web: improved SIP monitoring reports and updated expiration time of SIP registration and subscription from 10 minutes to 1 hour

Fixes

[XBS-2180] - web: fixed an issue in which LED indicators of DuoLED and DuoLED-BT headsets did not display correct user status

...

Web 1.10.2.361519 / iOS x-bees 1.10.2 / Android x-bees 1.10.2 Date: 14.12.2022

Improvements

[XBS-2176] - web: added a new screen with error message about slow or no internet connection when working with Kite Meeting Scheduler

[XBS-2359] - mobile: improved Android app stability and fixed some visual issues caused by animation (specifically with read message indicators and conversations Inbox)

Fixes

[XBS-1322] - mobile: fixed an issue in which it was possible to add an existing member to a conversation by email

...

x-bees conference iOS 1.0.18, Android 1.0.4 Date: 12.12.2022

New Feature

[WMS-15765] - wizy: added possibility to share video and start live stream on mobile

...

Web 1.9.1.349966 / iOS x-bees 1.9.1.103954 / Android x-bees 1.9.1.103954 Date: 29.11.2022

New Feature

[XBS-2320] - web: enabled public access to x-bees conversations via conversation link, to avoid cases when a guest could not join conversation because of logging in with a different email address

  • Note: In future the logic should be improved to ensure better security

Improvements

[XBS-168] - android: improved processing of two incoming calls on Android, so that when user answers one of them, the second call doesn’t remain in ringing state

...

Web 1.8.1.342302 / iOS 1.8.1.102264 / Android 1.8.1.102264 Date: 18.11.2022

Improvements

[XBS-2160] - web: added link to Chrome extension to x-bees Settings -> Extensions section

...

  • Sound notifications are enabled by default
  • The option is available only in the web version

Improvements

[XBS-2114] - web: added possibility to edit subject of a scheduled meeting

...

Web 1.5.1.313896 / iOS 1.5.1.95891 / Android 1.5.1.95891 Date: 14.10.2022

New Feature

[WMS-13887] - sys: added user presence status sync with Google Calendar

...

  • The sync works only for "Event" (users status changes to DND) and "Out of office" (user status changes to Away) types
  • An event should be confirmed. Otherwise, user status doesn't change
  • If an event is private, only user status changes, status message and duration are not set
  • After expiration, user status changes to Available

Improvements

[XBS-2111] - web: added possibility to set up 15/ 30 minutes breaks before/ after a meeting in Kite Meeting Scheduler

...

  • Remote control of screen shared tab is not supported
  • Firefox browser is not supported

The additional information  you can find  at the news blog

[WMS-15071] - wizy: made some UI/UX improvements in x-bees conference:

...

  • If there are several devices of the same category (e.g. several iOS or Android devices), it is not possible to choose from which device of the chosen category the call will be made on.

The additional information  you can find at the news blog

[XBS-2083] - web: added a sound notification when a conference starts

...

The additional information  you can find at the news blog

Improvements

[XBS-2109] - web: made some UI/ UX improvements of Meeting scheduler:

  • added an error message in case time slots overlapped in Calendar Settings
  • made Subject a mandatory field
  • made the notification that meeting details were sent to the user’s email more visible
  • added possibility to limit the dates when a meeting can be booked. For this, the following part should be added to the Schedule link:
    --?start=02.10.2022&end=20.10.2022&subject=Summit%202023
    --where “02.10.2022” is the start date, “20.10.2022” is the end date, and “Summit 2023” is the subject 

...

Web 1.2.0.302150 / iOS 1.2.0.92733 / Android 1.2.0.92733 Date: 26 September 2022

New Feature

[XBS-443] - mobile: improved search logic in x-bees app on mobile, so that it shows consistent results in different sections (for example, in Inbox and Dialpad) and displays similar results in case of search on web and mobile

Improvements

[XBS-2089] - web: added information about user timezone on the Schedule page of Kite Meeting Scheduler

...

Web 1.1.0.294005 / iOS 1.1.0.90695 / Android 1.1.0.90695 Date: 13 Sep 2022

Improvements

[XBS-2029] - web: enabled native Google Calendar email notifications (e.g. invitation email, updated invitation, canceled event) for meetings scheduled via Kite which allows to add events to Google Calendar

...

Web 1.0.17.268843 / iOS 1.0.17.83876 / Android 1.0.17.83876 Date: 04 Aug 2022

Improvements

[XBS-1746] - crm: improved the logic of call logging, so that logged calls are automatically assigned Connected status in HubSpot

...

Documentation: x-bees website widget configuration.

The additional information  you can find at the news blog

[XBS-1616] - kite: added possibility to set up integration with Google Calendar and allow external users to access agent’s calendar and book a meeting with an agent via Kite

...

More information  you can find at the news blog

[XBS-1726] - web: added Analytics tab in x-bees, an advanced analytics tool which lets to monitor any data you need in a highly customizable manner

Documentation: x-bees Analytics.

More information  you can find at the news blog

Improvements

[WMS-12588] - app: improved the logic so that x-bees conference app is used for conferences on iOS and Android:

...

Web 1.0.15.243447 / iOS 1.0.15.77536 / Android 1.0.15.77536 Date: 29 Jun 2022

Improvements

[XBS-1328] - mobile: improved the logic so that if x-bees app is installed on iOS or Android and user clicks on x-bees link from email, calendar, etc., x-bees mobile app is opened and user is directed to the relevant x-bees tab, conversation or conference

...

Web 1.0.13.219526 / iOS 1.0.13.71662 / Android 1.0.13.71662 Date: 25 May 2022

Improvements

[XBS-1482] - web+mobile: improved search functionality by adding possibility to search through all conversations using partial match search queries

...

[WMS-13853] - crm: added automatic logging of activities from x-bees to HubSpot (inbound and outbound calls via PBX and conferences):
The additional information  you can find at the news blog.

Improvements

[XBS-1513] - web: improved the logic of x-bees Chrome extension so that when clicking on the x-bees link, an active x-bees tab is used instead of opening a new tab

...

Web 1.0.10.203959 / iOS 1.0.10.66872 / Android 1.0.10.66872 Date: 22 April 2022

New Feature

[WMS-13549] - web: added ability to start screensharing from the audio call

...

Documentation: x-bees Web User Guide.

The additional information  you can find at the news blog

Improvements

[WMS-13788] - crm: added support for different types of tasks in the Hubspot integration

Web 1.0.9.199882 / iOS 1.0.9.65417 / Android 1.0.9.65417 Date: 18 April 2022

Improvements

[XBS-1006] - crm: added automatic logging of activities to Salesforce (inbound and outbound calls via PBX)

Documentation: Salesforce Integration.

The additional information  you can find at the news blog


[XBS-1405] - web: added possibility to generate Kite website widgets

Documentation: x-bees website widget configuration.

The additional information  you can find at the news blog

[WMS-13756] - web: added possibility to log events if the Contact has no owner in HubSpot integration, by assigning the Contact to a default owner (the integration’s admin)

Documentation: HubSpot Integration.

The additional information  you can find at the news blog

Web 1.0.7.186577 / iOS 1.0.7.61211 / Android 1.0.7.61211 Date: 21 March 2022

Improvements

[WMS-12970] - wizy: updated design of the Conference and some functionality which includes:

...

Web 1.0.6.183626 / iOS 1.0.6.60276 / Android 1.0.6.60276 Date: 14 March 2022

New Feature

[XBS-1395] - web: added support for Hubspot integration

...

Documentation: HubSpot Integration with x-bees.

Improvements

[WMS-13062] - x-bees: released x-bees Chrome extension

The additional information  you can find at the news blog

[XBS-1404] - kite: improved email signature creation

...

Documentation: x-bees Web User Guide, x-bees Mobile User Guide.

The additional information  you can find at the news blog

[XBS-1404] - kite: added possibility to create email signature

...

Documentation: x-bees Web User Guide.

The additional information  you can find at the news blog

Web 1.0.4.177280 / iOS 1.0.4.58480 / Android 1.0.4.58480 Date: 28 February 2022

Improvements

[XBS-90] - web+mobile: status expiration and custom status message set in Collaboration are now displayed in x-bees

...