teams4Wildix - integration of Microsoft Teams with Wildix PBX - Documentation

Introduction 

Wildix offers 2 modes of the Integration usage.

• Mode 1. Collaboration Plugin: it provides access to all advanced features by Wildix (check the attached Datasheet for the highlights ) 

  Limitations:

  • No sync between MS Teams and Wildix Collaboration user statuses
  • No support for Wildix phonebooks

• Mode 2. Microsoft Phone System: besides the advantages of Mode 1, it allows MS Teams users to place and receive calls using Teams Dialpad (Calls tab of the MS Teams interface)

Requirements

General requirements:

• WMS version: 5.03.20210623.1 or higher
• Activated CLASSOUND
• Wildix UC-ESSENTIAL / UC-BUSINESS / UC-PREMIUM license for each user

Additional requirements for Microsoft Phone System:

• Monthly subscription fee. The fee is purchased for the entire PBX on WMP (the option for purchasing is coming soon. If you want to activate Mode 2, please contact your Area Manager)
• Microsoft 365 (Office 365) E5 or Microsoft 365 (Office 365) E3 + Phone system for each user

Setup

Collaboration Plugin Setup 

Step 1. Download the Plugin 

Download the Plugin from https://drive.google.com/drive/folders/1H9fOTNJg6UQIZV4WeGwkCwtG4PoXh9lQ

Step 2. Activate Microsoft Teams Connectors for all Company Members (for admin only)

1. Go to Apps tab located on the bottom-left menu of Microsoft Teams

2. Click Upload a customised app option and select Upload for my org:

3. Browse your computer and choose teams4wildix_integration_plugin.zip package downloaded previously:

4. Click Open to upload the Application to Microsoft Teams

5. A new section Built for your org appears in Apps tab and Wildix app can be added by colleagues of your organisation
6. All Company Members can now add the Application in their MS Teams

Step 3. Install the Integration for colleagues 

1. Go to Apps tab located on the bottom-left menu of Microsoft Teams

2. Proceed to Built for your org section:

3. Click Wildix and Add to add the Application:

Microsoft Phone System Setup 

The detailed instruction on how to set up MS Phone System is available in Microsoft Phone System Setup Guide.

Application Usage 

General Overview

Once you finish the setup process, you can access the Wildix Application from the left side navigation panel.

The Application interface consists of three tabs:

• Phone - integrated Collaboration plugin
• Settings - PBX domain name. Before proceeding to Phone menu, add PBX domain name here and click Save
• About - information about Wildix 

Collaboration Plugin Usage  

To use this mode and be able to control calls, you need to have a SIP device registered to your account.

Connect to your Collaboration account in MS Teams:

1. Go to Phone tab
2. Use Office 365 SSO or enter Login and Password 
3. If you use Collaboration as a SIP device, make sure Call Control only is activated
4. Click Login 

   

5. If you don't use Collaboration as a SIP device, select a SIP device in the list of active devices (consult Collaboration Guide if you need details)
6. You can now manage calls, send faxes/SMS, check voicemails etc :

teams4Wildix FAQ

Q1. Can teams4Wildix be integrated without CLASSOUND?

• No, CLASSOUND is required to have the Integration working.

Q2. Can another SIP trunk be used instead of CLASSOUND?

• Yes. 

Q3. Can I as a partner install the Integration for end customers?

• In both Modes, an end customer admin is engaged. For Mode 1, an admin installs the integration for all company members. For Mode 2, MS admin account is needed for the initial setup on teams4Wildix portal, since Office 365 tenant checks the required licenses.

Q4. Can I control Teams Dialpad from Collaboration, for example, put a call on hold

• No, you cannot. Teams doesn’t allow controlling its Dialpad.

Q5. Can Teams contacts be dialed from Collaboration?

• Currently, no. Export of Microsoft phonebooks will be implemented later.