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• Collaboration - support starts from 5.02.20201116.5
• WP480G, WP490G, WorkForce, WelcomeConsole - support starts from WMS 5.02.20201015.2
• At least UC-Basic License is required for a dedicated user who serves as a Call Group notifications manager

Configure Call Group notifications manager

With the help of the feature, any user can view missed Call Group calls and voicemails notifications. For this purpose, it is necessary to necessary to create a dedicated user who serves as a Call Group notifications manager. Users who want to view notifications, need to subscribe for the user via a BLF key Voicemail. To configure the feature, take the following steps:

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Usage

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on WP phones

• Once there is a missed call or a voicemail, the BLF starts blinking 
• To view notifications, press BLF Voicemail
• To mark a missed call as seen, press Info -> Read; to play a voicemail, press Play. For other available interactions, follow Wildix VoIP Phones User Guide 
• After it is marked, the BLF stops blinking also on other phones subscribed for the Missed calls Manager

Usage in Collaboration 

• A missed events counter indicates there is a missed call or a voicemail:

  
  

• To view notifications, go to Fn keys tab -> mouse over the BLF and click on Options button (three dots) to open a list of missed calls and voicemails:

  
  

• To mark a missed call as seen, tick it off and click Mark as read icon (eye icon); to play a voicemail, click Download icon. For other available interactions, follow Collaboration User Guide
• A missed event becomes marked also for all users subscribed for the Missed calls manager

Send missed calls notifications to Call Group manager's email (WMS 5.03)

To configure Instead of displaying missed calls notifications and voicemail on FN keys tab -> Call Group manager Voicemail, you can also configure them to be sent to a Call Group manager via email's email. For this, follow the steps below steps:  

1. Make sure you’ve indicated Call Group notifications manager email. For this, go Go to WMS -> Users, find the Call Group notifications manager, and click Edit

2. Fill out the Email field and click Ok:

   
   

3. Go to WMS -> Dialplans and modify the Dialplan procedure used for the Call Group by adding Set application with variable CG_MANAGER_MAIL_NOTIFY=yes:
   

   
   

4. Click Save.
   

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