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The Document describes what is Wildix Integration Service (WIService), the installation process and available features. WIService Changelog: https://www.wildix.com/new-releases-and-updates/microservices-changelog/. Created: February 2019 Permalink: https://confluence.wildix.com/x/EgAeAg |
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Integration service (WIService)
Wildix Integration Service (WIService) is a component that is required to be installed in order to use CDRuse CDR-View, Popup App, WebRTC Phone Direct RTP (Windows), URI dialing (sip-tel-wildix).
Several other standalone components also depend on WIService: Fax Fax Printer, Screen sharing component, Headset integration, Outlook integration (detailed information about these components can be found in Extensions chapter of Collaboration User Guide). When installing one of the mentioned components, WIService is automatically installed.
WIService integrates with Mac OS Contacts: macOS contacts lookup and call generation.
Requirements
Ports
- Make sure that FQDN “wildixintegration.eu” is correctly resolved with the IP: 127.0.0.1 by your DNS (on the user PC or on the router side)
OS requirements
- macOS X 10.11 and higher
- Windows 7 and higher. WiService for Windows also requires .NET Framework v.4.0
Installation
Go to Collaboration Settings -> Extensions
Integration service -> click INSTALL
- WIService.pkg (macOS)/ SetupWIService.exe (Windows) is downloaded
- Install the package following the prompts
MacOS:
Windows:
Each time a new version is available, a popup notification is displayed.
Supported features
After installation of WIService, the following features become available:
CDR-View
CDR-View is monitoring and reporting tool.
Details: https://manualswildixmanuals.wildix.com/cdr-view-user-guide/.
Popup App
Popup URL/ App can be set up in Collaboration Settings -> Personal> Personal, see the guide: How to set up web application integration via Popup URL.
Direct RTP (Windows onlyexperimental)
The feature is enabled in Collaboration Settings -> Web Phone -> Enable direct-rtp (experimental). It allows RTP streams to be passed directly between devices . (the feature is removed starting from WMS version 4.02.44497.40).
Details: How to set DSCP QoS for Wildix devices and Web Phone.
Call generation via URI
Thanks to URI support it is possible to generate a call by clicking on a link containing a phone number.
Details: Collaboration User Guide.
Call generation via shortcut (Windows only)
The option is enabled in Collaboration settings -> Personal -> Dialing hot key. It allows setting up a shortcut for click2call from applications/ web pages.
Details: Collaboration User Guide.
Troubleshooting
In case you have any issues with the component or want to restart/ uninstall it, follow Debugging of Wildix Integration Service and related components for instructions.
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