Html |
---|
<div id="fb-root"></div> <script>(function(d, s, id) { var js, fjs = d.getElementsByTagName(s)[0]; if (d.getElementById(id)) return; js = d.createElement(s); js.id = id; js.src = 'https://connect.facebook.net/en_US/sdk.js#xfbml=1&version=v2.11'; fjs.parentNode.insertBefore(js, fjs); }(document, 'script', 'facebook-jssdk'));</script> |
...
Html |
---|
<div class="lang-box-pdf"> <div> <div class="google-lang"> <div id="google_translate_element"> </div> <script type="text/javascript"> function googleTranslateElementInit() { new google.translate.TranslateElement({pageLanguage: 'en', includedLanguages: 'de,es,fr,it,nl', autoDisplay: false}, 'google_translate_element'); } </script> <script type="text/javascript" src="//translate.google.com/translate_a/element.js?cb=googleTranslateElementInit"></script> </div> <div class="pdf-button"> <a href="https://confluence.wildix.com/spaces/flyingpdf/pdfpageexport.action?pageId=20709513" alt="Convert to .pdf" title="Convert to .pdf"><img src="https://confluence.wildix.com/download/attachments/14549012/pdf-button-download-wildix-documentation.png"></a> </div> </div> </div> |
Info |
---|
The manual describes the features and functionalities of W-AIR Headset and provides the necessary details needed for its proper operation. Created: December 2018 WMS Version: 3.88/ 4.01 Printable End user brochures in different languages are available at this linkUseful links: Permalink: https://confluence.wildix.com/x/iQA8AQ |
Table of Contents |
---|
Before using the Headset
Unboxing
Examine the package for evidence of physical damage prior to opening. If there is a proof of mishandling, report it to your certified Wildix Partner.
...
1 x Headset
1 x Charger
- 1 x A/C adapter
- 1 x Headband
- 1 x Earbud
Using the Charger
W-AIR Headset is charged through the use of a charger. The charger is powered by AC supply from 110-240VAC that supplies 5.5VDC at 600mA.
...
For correct charging, ensure that the room temperature is between 5°C and 25°C / 41°F and 77°F. Do not place the Headset in direct sunlight when charging. If it is turned off when placed in the charger, the Headset automatically turns on.
W-AIR Headset Overview
1 - Microphone
2 - Mute button
...
Note |
---|
Note: There are 2 button combinations that have to be pressed at the same time: Register - Call, Volume+ and Volume- Power off - AUX function, Volume+ and Volume- |
Charger Overview
1 - Charging pins
2 - Charger connection
LED indicators Overview
Color | LED indication | Status |
Green | Short blink followed by long blink | Power Up |
Fast short blink, repeated | Incoming call | |
Fast short blink, repeated | 2nd incoming call, call active, Silent mode on | |
Single short blink. Notification of call only via audio in HS | 2nd incoming call, call active, Silent mode off | |
Single short blink | In call | |
Long blink | Battery charging | |
Steady on | Battery charging, full | |
Red | Long blink followed by short blink | Power Down |
Fast, short blink | Low battery | |
Steady on | Battery charging, low battery | |
Long blink | Registration failed | |
Single short blink repeated slow | Idle, out of range | |
Blue | Short blink repeated fast | Registration, ongoing |
Long blink | Registration completed | |
Single short blink repeated slow | Idle, connected | |
Purple | Steady on | Menu |
None | Deregistered |
Registration of W-AIR Headset
To use your W-AIR Headset, you need to register it to W-AIR Base Station:
...
Note |
---|
Note: refer to W-AIR Network Admin Guide - Sync over the air or W-AIR Network Admin Guide - Sync over LAN for detailed information. |
Update of the Firmware
Warning |
---|
After successful registration, put the headset into the charger to update the Firmware. |
...
- Go to Extensions -> Handset
- Find your W-AIR Headset in the list using IPEI and check FWU (Firmware Update) Progress Status:
W-AIR Base (multicell)
- Go to Extensions
- Find your W-AIR Headset in the list using IPEI and check FWU (Firmware Update) Progress Status:
FWU Progress Status Overview
Parameter | Desciption |
---|---|
Off | Firmware version is specified to 0 and FWU is off |
Initializing | FWU is starting and the progress is 0% |
X% | FWU is ongoing |
Verifying X% | FWU is done and now verifying before swap |
Waiting for charger | Headset should be restarted |
Complete | FWU is completed |
Error | Not able to update, file not found, file not valid etc |
Assigning of W-AIR Headset to a user
After you registered your Headset to the Base station, you need to assign a user for handling calls:
- Go to Collaboration top menu -> Device selection
- Expand Device selection list and click + Add device:
Press Call button on your W-AIR Headset to get the pairing code
Note Note: a pairing code always consists of 4 digits.
Enter the code into the field Pairing code
Note Note: the code is repeated 3 times. If authentification fails, press Call button one more time to get the new code.
- After the Headset has been successfully assigned, the voice prompt announces "Activated, thank you!"
- The Headset appears in the list of available devices in Collaboration within few seconds:
Deassignment of W-AIR Headset
To delete the Headset from the list of available devices:
- Go to Collaboration top menu -> Device selection
- Expand Device selection list and click x near W-AIR HS to delete the Headset
- The automatic call to feature code 99-0 is placed and the voice prompt will announce "Deactivated, thank you!"
- After you delete the Headset, it disappears from the list of active devices
W-AIR Headset idle state
When the assignment is completed, the Headset is in the idle state and ready to handle calls.
...
- Increase/ decrease ringer volume:
Press Volume+/ Volume- button to increase/ decrease ringer volume
Enter Menu mode:
Press AUX function button to enter Menu mode
Call Control
Outgoing call via dial by name using ASR
Warning |
---|
Important! Feature is available only for systems with recurrent licenses (feature not available for Lifetime and Per Service PBXs) with at least one Premium user. On WMS 3.88 feature works only in “en” or “en-us” languages. On WMS 4.0 feature works in English, Italian, French, German languages. |
...
- Press Call button when there is no active conversation and say the name
Demo video
Link: https://youtu.be/z6S4-c2-koc
Html |
---|
<iframe src="https://www.youtube.com/embed/z6S4-c2-koc" width="560" height="315" frameborder="0" allowfullscreen="allowfullscreen"></iframe> |
Configuration tips to start calls from W-AIR Headset using Automatic Speech Recognition
- Make sure the procedure for calling Feature Codes "pbxfeatures (Features codes dialplan)" is present in the "Included procedures" of the Dialplan used for outgoing calls (it is present by default in the "users" procedure), e.g. "pbxinternal". This enables you to place calls from W-AIR Headset via "Dial by name" service, by pressing the "Call" button in case there is no active call.
- You can override custom voice prompts used in "Dial by name" service via Custom Dialplan variable DIALBYNAME_PROMPT=custom string, more information: Wildix Business Intelligence - Artificial Intelligence services
- If, for some reason, you would like to use the IVR via ASR feature (How to configure IVR via ASR with Directory in Dialplan) from W-AIR Headset, you can modify the procedure used for outgoing calls to route the calls to the "IVR" procedure, e.g.:
Incoming call
When you receive an incoming call, the LED indicator starts blinking with fast short green flashes and you hear a ringer (in case you enable "Silent mode", only LED indicator blinks)
Answer an incoming call
Press Call button to answer an incoming call
Answer a second incoming call
Press Call button for 2 seconds to answer a second incoming call and put an active call on hold
Swap between two active calls
Press Call button for 2 seconds to swap between two active calls. The voice prompt announces "Call swapped"
Note |
---|
Note: you can switch active device during a call by clicking on Continuity button in a call dialog window (refer to Collaboration Guide, chapter Switch active device during a call). |
Reject an incoming call
- Double press Call button to reject an incoming call. The voice prompt anounces "Call rejected"
Increase/ decrease a call volume
Press Volume+/ Volume- button to increase/ decrease a call volume
Mute/ unmute the microphone
Press Mute button to mute/ unmute the microphone during a call. The voice prompt announces "Mute on/ off"
Hold
Put a call on hold/ Retrieve a call:
Press Call button for 2 seconds to put a call on hold/ retrieve a call. The voice prompt announces "Call on hold"/ "Call retrieved"
End a call
End an active call:
Press Call button to end a call
W-AIR Headset Menu mode
How to access and navigate through the Menu
When the Headset is in the Idle state, a user can enter the main Menu and its submenus to change different settings.
...
- Exit the main Menu: Press AUX function button for 2 seconds
Menu structure
Silent mode: When enabled, the ringer is silenced. Does not affect the stored value of ringer volume
On
Off
...
Silent charging: The Headset makes no call indication (neither ringer nor LEDs) while charging
On: Only LED indication while charging
Headset Deactivated: The Headset is disconnected and can’t receive calls while charging
Off: Normal mode with LED indication and audio while charging
Factory reset
To reset the customized settings back to the factory default, press Mute and Call buttons for 5 seconds. After the reset is completed, you will hear a tone signal confirming it.
...