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Info

In this Quick Start Guide you can find information on how to connect WHS headsets (WHS-MONO, WHS-DUO, WHS-BT), Mono/ DuoLED, DuoLED Bluetooth, WelcomeConsole-EXT  – keypad extension module for WelcomeConsole/ WP490 2015/ WP490G, WorkForce WiFi Dongle, WPEHS – Wireless Headset Adapter for WelcomeConsole/ WP490 2015/ WP490/ WP480G.

Useful links:

Updated: January 2023

Permalink: https://wildix.atlassian.net/wiki/x/Fx-OAQ

Table of Contents

WHS – Wildix Headsets

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  • Use RJ9 cable for WP4X0/ WP4X0G/ Start/ Workforce/ WelcomeConsole and WP old series
  • Use 3,5 mm cable for WP600A/ACG, Vision/ SuperVision, W-AIR Basic (EOL) / W-AIR 100 (EOL)/  W-AIR LifeSaver/ W-AIR Med/ W-AIR Office, iPhone and Android phones, Apple Mac and Windows PC

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  • In idle state, press and hold the On/ Off-hook button for several seconds to enable/ disable DND (Do not disturb) status. 
    After disabling DND, the previous status of the user is set.

MonoLED-BT/ DuoLED-BT


Warning

IMPORTANT NOTE ABOUT CHARGING!

Place the Headset in charge as shown on the following picture to avoid damaging the unit:

Image Added

  1. Place the Headset with the Mic boom on the front side so it matches Wildix logo and move the Mic boom to the lowest position so it covers the metal insert
  2. Make sure to insert the Base Station charging pins directly into the Headset charging notches

Warning! Placing the Headset in the other direction can lead to severe damage if the USB port output is higher than 1500 mAh.


Note

Notes:

  • It is required to install WIService to use the MonoLED-BT/ DuoLED-BT. Consult Collaboration Guide for details
  • MonoLED-BT headset is available only as HWaaS
  • In one of the first versions of the Headset delivered to customers, there are certain issues that can be fixed by upgrading, consult the Procedure if you encounter any within the list

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  • Click Exp module to add one or several extension modules (Add several Exp modules in case you have more than one extension modules connected in chain):


  • Add Feature Keys to be monitored via the expansion module and move them under the desired section (under Exp module 1 / Exp module 2 / Exp module 3…)
  • Click Save

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Note

Notes:

  • Min. required WorkForce firmware version 65.145.4.12
  • Available only as a HWaaS item 

Packing list

  • 1 x WorkForce WiFi Dongle

  • 1 x Type-C adapter

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